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Dreams Jade Resort & Spa - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor swimming pools
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Dreams Jade Resort & Spa - All Inclusive

Exterior
Preferred Club Governor Suite
7 restaurants, breakfast served
3 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
7 restaurants, breakfast served

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • All-inclusive
  • On private beach
  • Spa
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly

Explore the area

Map
Unidad 26, Puerto Morelos, QROO, 77580
  • Arrecife de Puerto Morelos National Park
    12 min walk
  • San Jose Catholic Parish
    6 min drive
  • Puerto Morelos Artists’ Cooperative
    7 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    29 min drive

Room options

View all photos for Deal of the Day

Free minibar, in-room safe, desk, laptop workspace

Deal of the Day

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Shower/bath combination
Bathrobes
  • 65 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Double

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Suite Ocean Front King

Preferred Club Suite Ocean Front King

Preferred Club Suite Ocean Front King

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout curtains
  • 71 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Suite Ocean View King

Preferred Club Suite Ocean View King

Preferred Club Suite Ocean View King

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout curtains
  • 71 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deal of the Day Preferred Tropical View

Free minibar, in-room safe, desk, laptop workspace

Deal of the Day Preferred Tropical View

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Separate bath and shower
Bathrobes
  • 71 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Suite Ocean View Double

Preferred Club Suite Ocean View Double

Preferred Club Suite Ocean View Double

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout curtains
  • 71 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean Front King

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean View Double

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite King

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Free minibar, in-room safe, desk, laptop workspace

Family Room

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Bidet
Jetted bath
  • 130 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean View King

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Governor Suite

Preferred Club Governor Suite | View from room

Preferred Club Governor Suite

Highlights

Balcony or patio
Separate dining area
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Ceiling fan
  • 101 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Suite Ocean Front Double

Preferred Club Suite Ocean Front Double

Preferred Club Suite Ocean Front Double

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout curtains
  • 71 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Tropical View King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Tropical View King

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Tropical View Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Tropical View Double

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Aerial view
Dreams Riviera Cancun Resort & Spa - All Inclusive
Pool
Hot tub
Breakfast included
All-inclusive
4.3 out of 5, Excellent, (1059)
The price is AU$678
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Dreams Riviera Cancun Resort & Spa - All Inclusive

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Dreams Jade Resort & Spa - All Inclusive. You'll be within a 15-minute walk of Arrecife de Puerto Morelos National Park and 2.9 km (1.8 mi) from Puerto Morelos Artists’ Cooperative. Highlights at this all-inclusive property include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, aromatherapy and hydrotherapy along with access to the sauna. The buffet restaurant, Carnival Buffet, is open for breakfast, lunch and dinner. With 3 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and nightclub. Plus you'll find free Wi-Fi in public areas, a gym and a hot tub. Free buffet breakfast is available. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of limited parking. .Attractions within a 15-minute drive of this 4.5-property class Puerto Morelos property include Puerto Morelos Town Square and Puerto Morelos Beach.

What's nearby

  • Puerto Morelos Town Square - 6 min drive
  • Ojo de Agua Beach - 6 min drive
  • Puerto Morelos Artists’ Cooperative - 7 min drive
  • Sanctuary of Hope and Time Capsule - 10 min drive
  • Puerto Morelos Beach - 11 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive

Restaurants

  • ‪Ile de France - ‬11 min walk
  • ‪Arrecife Restaurant - ‬8 min walk
  • ‪La Alhambra - ‬8 min walk
  • ‪Trattoria D'Gulio - ‬10 min walk
  • ‪Zan-Za Bar - ‬11 min walk

About this property

Dreams Jade Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor swimming pools
Dreams Jade Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. At Dreams Jade Resort & Spa - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 3 bars/lounges. Public spaces have free WiFi. This Art Deco property also offers a children's pool, outdoor tennis courts and a hot tub.

This 4.5-star Puerto Morelos property is smoke free.

  • 550 guestrooms or units
  • 4 levels
  • 9 buildings
  • 7 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • 10710 sq ft of conference space
  • 995 sq. m of conference space
  • Built in 2008
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Supervised kids' activities (surcharge)
  • Beach lounge chairs
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Dreams Jade Resort & Spa - All Inclusive offers 550 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)).

Bathrooms include dressing gowns, slippers, bidets and complimentary toiletries. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages. Housekeeping is provided on request.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking

Food and drink

  • Free buffet breakfast
  • 2 swim-up bars
  • 3 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Capers - Italian
  • Carnival Buffet
  • CinCin - Mediterranean
  • Mercure-French Adult Only
  • Tamarindo - Mexican

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (10,710 square foot of space)
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 9 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests travelling with a pet must present their pet's current vaccination record at check-in.
Guests travelling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Now Jade All Inclusive
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos
Now Jade Riviera Cancun Hotel Puerto Morelos

Frequently asked questions

What is the cancellation policy at Dreams Jade Resort & Spa - All Inclusive?

Dreams Jade Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Jade Resort & Spa - All Inclusive?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Dreams Jade Resort & Spa - All Inclusive on 19 Nov 2024 start from AU$577.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Jade Resort & Spa - All Inclusive?

Onsite parking is limited.

Are there any beaches close to Dreams Jade Resort & Spa - All Inclusive?

The closest beach to Dreams Jade Resort & Spa - All Inclusive is Maroma Beach (12.9 km).

Is there a spa on site at Dreams Jade Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Dreams Jade Resort & Spa - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Dreams Jade Resort & Spa - All Inclusive have a pool?

Yep, and guests recommend it! Dreams Jade Resort & Spa - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 7:00 PM.

What luxury perks are available at Dreams Jade Resort & Spa - All Inclusive?

Dreams Jade Resort & Spa - All Inclusive features a private beach, 3 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Dreams Jade Resort & Spa - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at Dreams Jade Resort & Spa - All Inclusive.

Is Dreams Jade Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a children's pool, children's meals and supervised childcare, it's no surprise that Dreams Jade Resort & Spa - All Inclusive is a hit with families.

Does Dreams Jade Resort & Spa - All Inclusive serve breakfast?

Yep, complimentary buffet breakfast is offered at Dreams Jade Resort & Spa - All Inclusive.

Is there a free airport shuttle available at Dreams Jade Resort & Spa - All Inclusive?

No, Dreams Jade Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Jade Resort & Spa - All Inclusive?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Dreams Jade Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Dreams Jade Resort & Spa - All Inclusive?

Dogs are welcome at Dreams Jade Resort & Spa - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Dreams Jade Resort & Spa - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 610 out of 1192 reviews" "
Rating 8 - Good. 311 out of 1192 reviews" "
Rating 6 - Okay. 144 out of 1192 reviews" "
Rating 4 - Poor. 78 out of 1192 reviews" "
Rating 2 - Terrible. 49 out of 1192 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Edale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hard to get a table after 9:30pm for dinner. Long wait time. And the pool closes early at 7pm. I wish they close later, it would be nice to hang out by the pool at night.
Stayed 4 nights in Jul 2024

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, friendly staff but cleaning if the rooms seemed a difficult task. It took them until evening to clean the room.
Stayed 7 nights in Jul 2024

4/10 Poor

Dae, Aurora

Travelled with family
Liked: Cleanliness, staff & service
Too much mosquito and food was terrible. Also Japanese restaurants extra charge $23 per person. Ever seen all inclusive charge for the food! Not even special food.
Stayed 8 nights in Jul 2024

8/10 Good

Sreenivas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All activities were nice and appreciated the services.
Stayed 4 nights in Jul 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a wonderful stay in late July!! We loved the preferred club amenities and wonderful view!! The service from every one we met was excellent!
Stayed 5 nights in Jul 2024

10/10 Excellent

Makeda Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was quite relaxing and worth our visit . I would recommend preferred rooming to enjoy additional amenities the resort has including an in room jacuzzi, preferred pool and lounge for premium drinks and snacks.
Stayed 4 nights in Jul 2024

2/10 Terrible

Lucky

Stayed 4 nights in Jul 2024

10/10 Excellent

Phillip Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!!
Stayed 7 nights in Jul 2024

8/10 Good

Andjelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2024

4/10 Poor

Griselda Edith Abundez

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I like customer service. in special DANIEL IN RECEPTION!!!! always trying to help. The hotel feels safe and a great entertainment, but it is very far away from town 'if you want to take a car service they charge 25 dollars per person !!! good food. store inside the hotel facility is ridiculous with the price !!! a sunblock 40$ dollars. the first room that they gave me was filthy and everything had old furniture. (building #1) when I asked to move to a different room take 2 days to do it, they moved us to building #2, which was clean when we stayed there but after housekeeping barely came to clean. we have to call to ask for towels and water bottles. The minibar consists of 4 water bottles 2 sodas 2 beers, for a family of 4. then they want to sell you a club membership ! bad attitude /rude sarcastic if you say no ! specifically a lady Carmen. was my first and my last vacation to that resort.
Stayed 7 nights in Jul 2024

8/10 Good

Tynisha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the smell of the hotel lobby. I enjoyed the massage. Loved the hibachi restaurant. Pretty beach. Enjoyed the infinity pool.
Stayed 3 nights in Jul 2024

10/10 Excellent

Guy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and and club lounge and services were great. My only thing is that I went with my 9 and 10 year old and they were unable to use the club pool . There is also a French restaurant that you have to be 18 to be go to so if you have children please be mindful of that as well. Outside of that my kids LOVED the kids club because the teachers were so engaged with them. Will definitely be back!
Stayed 5 nights in Jul 2024

8/10 Good

Jamica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the staff was very helpful and friendly. The property itself is beautiful. I didn’t really enjoy the food. I didn’t like that the AC in the room did not work properly and it was too warm in the room, also the tv did not work in the other room they switched us to.
Stayed 4 nights in Jul 2024

6/10 Okay

Nashia Monique

Stayed 3 nights in Jul 2024

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were very beautifully maintained, room was clean and spacious, very nice bathroom. The food was good, the only issue was long waits at the restaurants for dinner and sometimes for the breakfast buffet. They do not take reservations. Yet when you walk into the restaurant, there are plenty of seats of available. The beach has beautiful sand and is well maintained. The pools are fabulous. Very family friendly.
Stayed 3 nights in Jul 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice staff
Stayed 7 nights in Jul 2024

4/10 Poor

Ricardo

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff at the spa was super rude !
Stayed 7 nights in Jul 2024

8/10 Good

Dean T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that everything is within proximity without compromising space and design. The resort has very nice lay out as well as the rooms-very spacious and well designed. I like that drinks are not served in disposable or just plain plastics cups. Shows are great. Feels very safe and relaxed. We observed a shortage in staff at some of the a la cart restaurants resulting to long wait in sitting and service and main coarse menus need some re-evaluation. Overall, we had a great time and exceeds our expectations. Like we always, your vacation is how you make it. I also want to take this opportunity to thank you and the resort for the complimentary room upgrade, massage and for making us a preferred guest to celebrate our anniversary truly special. Greatly appreciate. We are already looking forward for our next vacation.
Stayed 7 nights in Jul 2024

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay at this resort, beautiful views, great options of food and amazing entertainment at night! Will definitely be back!
Stayed 4 nights in Jul 2024

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first all inclusive and first mother/daughter trip by ourselves outside the country. Felt very safe and had a wonderful time.
Stayed 4 nights in Jul 2024

8/10 Good

Nyesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Ulises

Stayed 5 nights in Jul 2024

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the private beach. It’s right on the resort, clean with no seaweed.
Stayed 3 nights in Jul 2024

10/10 Excellent

Brunilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 3 nights in Jul 2024