Ratings based on 1,330 Verified Reviews

Real reviews from guests who’ve stayed
3.9 out of 5
4.2 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.0 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

Posted 30 Sep. 2024 on Expedia
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Comment from Hotel Management
3 Oct. 2024 by Jose P. Caballero. Guest service manager., Hotel Management
Dear Lauren.Thank you very much for your preference and rating, we look forward in serving you back in the near future.Warm greetings from Cancún!
5 out of 5
by A verified traveller

Posted 28 Sep. 2024 on Expedia
Great place
Comment from Hotel Management
30 Sep. 2024 by Jose P. Caballero. Guest service manager., Hotel Management
Dear Roberto.Thank you very much for your rating and preference.It is a pleasure to serve you, we look forward for your next visit.Warm greetings from the Mexican Caribbean!
5 out of 5
by A verified traveller

Posted 28 Sep. 2024 on Expedia
I love the place
Comment from Hotel Management
30 Sep. 2024 by Jose P. Caballero. Guest service manager., Hotel Management
Dear Enrique.Thank you very much for your rating and preference.It is a pleasure to serve you, we look forward for your next visit.Warm greetings from the Mexican Caribbean!
5 out of 5
by A verified traveller

Posted 27 Sep. 2024 on Hotels
Comment from Hotel Management
27 Sep. 2024 by Jose P. Caballero. Guest service manager., Hotel Management
Dear Nouri.Thank you very much for your preference and rating.We look forward in serving you back in the future.Warm greetings from the Mexican Caribbean!
5 out of 5
by A verified traveller

Posted 26 Sep. 2024 on Hotels
Comment from Hotel Management
27 Sep. 2024 by Jose P. Caballero. Guest service manager., Hotel Management
Dear Emilio.Thank you very much for your preference and rating.We look forward in serving you back in the future.Warm greetings from the Mexican Caribbean!
5 out of 5
by A verified traveller

Posted 25 Sep. 2024 on Expedia
Very nice place, get the all inclusive if you plan to stay in the hotel, it is worth it
Comment from Hotel Management
27 Sep. 2024 by Jose P. Caballero. Guest service manager., Hotel Management
Dear Miguel.Thank you very much for your preference and rating.We look forward in serving you in the future.Warm greetings from the Mexican Caribbean!
3 out of 5
by A verified traveller

Posted 25 Sep. 2024 on Expedia
Well to start off they need to take off the optional off, I thought it was part of the name of the hotel! Your only pay for flights and your hotel no food or drinks are included, so we had to pay extra for that and it was a lot! And the food was not that good! All together it was like $ 800 and person that we pay and like I side the food was not that good the rooms are to small, inside the restroom the showers need updates bc it looks like they have mole! Are AC was not working well so are room was mostly hot at nights. Last time for us at that hotel!
Comment from Hotel Management
27 Sep. 2024 by Jose P. Caballero. Guest service manager., Hotel Management
Dear Maria.Thank you very much for your preference and rating.The services you reserve are always well specified in your reservation confirmation, there is no way of getting confused, I am sorry to know about that detail.We have already checked in detail with our housekeeping the cleanliness issues brought forward.We look forward in serving you back in the future.Warm greetings from the Mexican Caribbean!
5 out of 5
by A verified traveller

Posted 25 Sep. 2024 on Expedia
Comment from Hotel Management
27 Sep. 2024 by Jose P. Caballero. Guest service manager., Hotel Management
Dear Rubi.Thank you very much for your preference and rating.Warm greetings from the Mexican Caribbean!
4 out of 5
by A verified traveller

Posted 23 Sep. 2024 on Expedia
The service is good but it should be considered to include the transportation service from the airport to the hotel
Comment from Hotel Management
27 Sep. 2024 by Jose P. Caballero. Guest service manager., Hotel Management
Dear Héctor.Thank you very much for your preference and rating.WE do not own a transportation service, but this is an abundant, safe and easy to find service in Cancún, even taxis are fully trustable with AC and different type of vehicles depending on your choices.Warm greetings from Cancún!
1 out of 5
by A verified traveller

Posted 22 Sep. 2024 on Expedia
Comment from Hotel Management
22 Sep. 2024 by José P. Caballero. Gerente de servicio a huéspedes, Hotel Management
Apreciada Irma.Muchas gracias por su visita.Hubiera agradecido un poco mas de información ya que sus comentarios nos ayudan a mejorar nuestros productos y servicios.