Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 star property
Luxury property on the beach, with 13 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hilton Cancun Mar Caribe All-Inclusive Resort

Exterior
Meeting facility
13 outdoor pools, pool cabanas (surcharge), pool umbrellas
On the beach, white sand, free beach cabanas, sun-loungers
Smart TV, table football

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Pool
  • All-inclusive
  • Spa
  • Room service
The price is AU$774
includes taxes & fees
9 Jan - 10 Jan

Explore the area

Map
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO, 77500
  • Maya Museum of Cancun
    2 min walk
  • Iberostar Cancun Golf Course
    8 min walk
  • Oasis Arena
    11 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    17 min drive

Room options

Ocean View Accessible Suite - RI Shower

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

Premium Ocean View Room - King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Patio (Pool)

Highlights

Patio
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
  • 105 sq m
  • Sleeps 5
  • 1 King Bed

Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Blackout curtains
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

Suite, Multiple Beds, Beachfront (Enclave)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Blackout curtains
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Enclave Beachfront Room - King Bed - Terrace

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 41 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

Premium Ocean View Suite - 1 King 2 Murphy Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 105 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Ocean View (Mobility)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Blackout curtains
  • 41 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Premium Ocean View Room - 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Pool and Patio View Room - 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 41 sq m
  • Sleeps 3
  • 2 Queen Beds

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Blackout curtains
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Enclave Beachfront Room - 2 Queen - Terrace

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Enclave Beachfront Room - 2 Queen - Balcony

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Resort View Room - King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Blackout curtains
  • 41 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Ocean View Room - 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 41 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

Honeymoon Suite - King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 105 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Enclave Honeymoon Suite - King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Blackout curtains
  • 105 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Suite, 2 Bedrooms, Ocean View

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Blackout curtains
  • 151 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Resort View Room - 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Blackout curtains
  • 41 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

About the area

Cancun

A luxury stay in Cancun awaits you at Hilton Cancun Mar Caribe All-Inclusive Resort. You'll be 2.1 km (1.3 mi) from Delfines Beach and 4.7 km (2.9 mi) from La Isla Shopping Mall. Highlights at this all-inclusive property include 8 restaurants, 13 outdoor swimming pools and a full-service spa. .A relaxing visit to The Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and mani/pedis. The restaurant, La Luce, serves Mediterranean cuisine and is open for dinner. With 4 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site free kids' club and 24-hour gym. Other amenities include free Wi-Fi in public areas, a sauna and a children's swimming pool. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4.5-property class Zona Hotelera property include Iberostar Cancun Golf Course and Cancun Convention Center.

What's nearby

  • Maya Museum of Cancun - 2 min walk
  • Iberostar Cancun Golf Course - 8 min walk
  • Aquaworld - 18 min walk
  • El Rey Ruins - 3 min drive
  • Delfines Beach - 4 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Starcafé Iberostar Selection Cancún - ‬19 min walk
  • ‪Hotel Emporio Cancun - ‬5 min walk
  • ‪Tun-kul - ‬7 min walk
  • ‪El Maguey, Restaurant - ‬14 min walk
  • ‪El Antiguo Laguito - ‬19 min walk

About this property

Hilton Cancun Mar Caribe All-Inclusive Resort

Luxury property on the beach, with 13 outdoor pools
Hilton Cancun Mar Caribe All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Hilton Cancun Mar Caribe All-Inclusive Resort, you can cool off in one of the 13 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 540 guestrooms or units
  • 8 dining venues
  • 4 bars or lounges
  • Conference rooms
  • Kid's club (free)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • 1 conference room
  • Swim-up bar
Hilton Cancun Mar Caribe All-Inclusive Resort offers 540 air-conditioned accommodations with a safe and complimentary bottles of water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Smart televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, The Spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • 4 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • La Luce
  • Maxal
  • Noriku
  • Seasalt
  • Vela

Things to do

  • 13 outdoor pools
  • 24-hour gym
  • Air hockey
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 13 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • Mini-fridge
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 80 per pet, per stay
  • Maximum 2 (weight limit: 50 lb per pet)
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 300 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per person (return)
  • Airport shuttle fee per child: USD 25 (return), (up to 15 years old)
  • Pet fee: USD 80 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

Property Registration Number ORC180608L73

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Royal Uno All Inclusive Resort Spa
Hilton Cancun Mar Caribe All Inclusive Resort
Hilton Cancun Mar Caribe All-Inclusive Resort Cancun

Frequently asked questions

What is the cancellation policy at Hilton Cancun Mar Caribe All-Inclusive Resort?

Hilton Cancun Mar Caribe All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Cancun Mar Caribe All-Inclusive Resort?

As of 8 Jan 2025, prices found for a 1-night stay for 2 adults at Hilton Cancun Mar Caribe All-Inclusive Resort on 9 Jan 2025 start from AU$774.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yep, Hilton Cancun Mar Caribe All-Inclusive Resort has a free self car park and free valet parking.

Are there any beaches close to Hilton Cancun Mar Caribe All-Inclusive Resort?

The closest beach to Hilton Cancun Mar Caribe All-Inclusive Resort is Delfines Beach (1.1 km).

Is there a spa on site at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yep, The Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Hilton Cancun Mar Caribe All-Inclusive Resort have a pool?

Yep, and guests love it! Hilton Cancun Mar Caribe All-Inclusive Resort has 13 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Hilton Cancun Mar Caribe All-Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hilton Cancun Mar Caribe All-Inclusive Resort?

Hilton Cancun Mar Caribe All-Inclusive Resort features 13 outdoor pools, a full-service spa and free beach cabanas. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Hilton Cancun Mar Caribe All-Inclusive Resort a romantic place to stay?

Poolside dining and free beach cabanas, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hilton Cancun Mar Caribe All-Inclusive Resort.

Is Hilton Cancun Mar Caribe All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Hilton Cancun Mar Caribe All-Inclusive Resort is a hit with families.

Is there a free airport shuttle available at Hilton Cancun Mar Caribe All-Inclusive Resort?

No, but there's an airport shuttle that runs from 7:00 AM - 7:00 PM on request for a fee.

Is there a bar or restaurant at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Cancun Mar Caribe All-Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Is there a golf course on site at Hilton Cancun Mar Caribe All-Inclusive Resort?

There isn't one on site, but Iberostar Cancun Golf Course is a short 8-minute walk away.

Hilton Cancun Mar Caribe All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1275 out of 2149 reviews" "
Rating 8 - Good. 472 out of 2149 reviews" "
Rating 6 - Okay. 226 out of 2149 reviews" "
Rating 4 - Poor. 93 out of 2149 reviews" "
Rating 2 - Terrible. 83 out of 2149 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin, Boston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like this property for its pool, white sand beach, cleanliness, service and wide variety of food. The hotel rooms are also conveniently located to its pools and restaurants. Our 4 year old son enjoyed its water park and the pool even more. The pools are very wide and long; 5 feet deep. We visited late-September which is their off-season and one of their restaurants, a steakhouse, was closed. In return, it was Brazilian bbq every night at their main dining hall "Vela". We didn't care for the steaks. The make for own poke bowls was much better!
Stayed 7 nights in Sep 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for Hotel Zone. Very clean and new. Great service. Food was very good.
Stayed 5 nights in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Donald

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Anterpreet singh

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing resort
Stayed 5 nights in Oct 2024

8/10 Good

Robert Joseph, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Jugrajbir

Everything is beyond my expectations.
Stayed 6 nights in Oct 2024

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent high quality resort, staff are outstanding providing highest level of service. The property is well maintained and modern and clean. Good was excellent variety and delicious ! Only improvement would be at least one more lunch option. Otherwise, Hilton is offering a great all inclusive resort with the quality expectation from the Hilton brand.
Stayed 4 nights in Oct 2024

10/10 Excellent

Juan, Riverside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Kin Ying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given 5 star, only the problem is on the last day of my stay. It was my wife birthday and I wanted to surprise her. Spoken with the lady who makes restaurant reservations to have a small cake with happy birthday written but after having a dinner and started to have dessert but nothing happened and spoke with the host and she asked did I bring the cake. It’s a joke, I also worked for the same company and we try our best to make the guests happy. So the story short we didn’t get the birthday cake and the restaurant is Flama. Would I go back again, I would think it twice.
Stayed 4 nights in Oct 2024

10/10 Excellent

Latonia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful staff and property. The spa was a highlight and the best massage I have ever experienced. Veronica was excellent so I rebooked another immediately!
Stayed 5 nights in Sep 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Jayvonne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort! Probably the best food options for a resort, the rooms were cleaned daily, & staff was amazing!
Stayed 4 nights in Sep 2024

10/10 Excellent

Carlos Augusto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place. What started out as a bad vacation quickly turned around once we arrived here. From the moment you walk in, every is so nice and attentive. The bar staff are the absolutely best. They are welcoming, funny and attentive as well. They take genuine interest in ensuring you are enjoying your stay. I highly recommend.
Stayed 4 nights in Sep 2024

4/10 Poor

Andrea

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No volveria a este hotel, tampoco lo recomiendo. La comida del buffet y del snack son terribles, no hay variedad ni calidad, los restaurantes de steak house, Italiano y Asiatico son mejores, nada sorprendente. El restaurant maxal terrible, los ceviches por igual, la bebida es muy economica y limitada. La habitaciones son lindas y limpias. Me robaron 3 articulos, unos lentes que estoy segura los olvide en el spa y cuando volvi a reclamarlos me dijeron que no estaban y jamas los reportaron, a mi hijo le robaron una gorra foc y a mi hija unos lentes de sol, ah y a mi palá una gorra de sol me quedé sorprendida de todo lo que se "perdio" realmente no hacen por ayudarte a solucionarlo. El snack es terrible tdos los dias hamburgersas y hot dogs. El staff de la alberca muy amable. Para poder ir a la playa tienes que bajar 3 niveles de pisos, tedioso! No tiene shows buenos y los que hay son aburridos. El lobby y todo el hotel en general completamente austero. Realmente no me quedaron ganas de volver a este hotel. FRANCISCO el mesero de la alberca se porto increible, un servicio admirable.
Stayed 6 nights in Sep 2024

10/10 Excellent

Shania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

celestino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family oriented activities and great customer service
Stayed 5 nights in Sep 2024

10/10 Excellent

Laura Rivero Fernandez de

Liked: Cleanliness, staff & service, property conditions & facilities
It is a family resort and has good options for fun
Stayed 5 nights in Sep 2024

10/10 Excellent

Phuong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Laura

Stayed 8 nights in Sep 2024

10/10 Excellent

charmaine elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently just stayed here and it happen to be around when also the hurricane came and swept through… I would like to first say my stay here was amazing the staff was very nice and accommodating. We were serviced right away when we arrived on the property and when we were checking in we were given an upgrade as well on my room. The food options were okay.. being from America I like more of a simpler option and love my French fries and burgers with my meals and cookies. Unfortunately that wasn’t an option some days and I called room service for it instead so I wasn’t so hurt about it. When the hurricane swept through staff came through and cleaned up anything that was flooded and was very quick and effective. I came with just my daughter and myself and we felt extremely safe and the mall with designer goods is nothing but a $13 taxi ride away and the hotel will call for you. I will stay here again for sure!!!
Stayed 5 nights in Sep 2024

10/10 Excellent

Onyinye

Travelled with partner
Liked: Amenities
Clean property, quick and courteous staff and good food
Stayed 6 nights in Sep 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service food option was amazing. He was an excellent experience specially if you have kids.
Stayed 3 nights in Sep 2024

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024