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Hotel el Moro

2.5 star property
Hotel with free parking, steps from Puerto Morelos Town Square

Photo gallery for Hotel el Moro

Outdoor pool
Terrace/patio
Business centre
Interior
Interior detail

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Pool
  • Housekeeping
  • Laundry
  • Air conditioning
  • Parking included

Explore the area

Map
Av. Javier Rojo Gomez, SM 2, M. 5, L. 17, Puerto Morelos, QROO, 77580
  • Puerto Morelos Town Square
    ‪2 min walk‬
  • Ojo de Agua Beach
    ‪2 min walk‬
  • Puerto Morelos Artists’ Cooperative
    ‪2 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

Highlights

Balcony or patio
Air conditioning
Mini-fridge
Flat-screen TV
Ceiling fan
Sofa bed
Down duvet
Private bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Basic Single Room

Basic Single Room

Basic Single Room

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Sofa bed
Down duvet
Private bathroom
Minibar
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Luxury Double Room, 1 Bedroom

Luxury Double Room, 1 Bedroom

Luxury Double Room, 1 Bedroom

Highlights

Balcony or patio
Air conditioning
Kitchenette
Fridge
Flat-screen TV
Ceiling fan
Sofa bed
Down duvet
  • Partial ocean view
  • Sleeps 5
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Balcony or patio
Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Ceiling fan
Down duvet
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Balcony or patio
Air conditioning
Mini-fridge
Flat-screen TV
Ceiling fan
Sofa bed
Down duvet
Private bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

Similar properties

Exterior

Hacienda Morelos Beach Front Hotel

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.0 out of 5, Very good, (696)
The price is AU$289
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Hacienda Morelos Beach Front Hotel

About the area

Puerto Morelos

At Hotel el Moro you'll be within steps of Puerto Morelos Town Square and Ojo de Agua Beach. Highlights at this hotel include an outdoor swimming pool, free self-parking and a rooftop terrace. .This hotel has free WiFi in public areas, concierge services and a terrace. Added amenities include laundry facilities, a garden and dry cleaning/laundry services. Buffet breakfast is available daily between 7:30 AM and 11:00 AM. There's also free parking nearby, along with the convenience of an area shuttle. .Attractions within a 20-minute drive of this Puerto Morelos hotel include Puerto Morelos Beach and Cirque du Soleil Boutique at Vidanta Riviera Maya.

What's nearby

  • Puerto Morelos Town Square - 2 min walk
  • Ojo de Agua Beach - 2 min walk
  • Puerto Morelos Artists’ Cooperative - 2 min walk
  • Puerto Morelos Beach - 5 min drive
  • Crococun Zoo - 7 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • ‪Punta Corcho - ‬3 min walk
  • ‪Merkadito del Mar - ‬3 min walk
  • ‪La Sirena Restaurant, Lounge and Sports Bar - ‬2 min walk
  • ‪Panna e Cioccolato - ‬1 min walk
  • ‪Peninsula - ‬2 min walk

About this property

Hotel el Moro

Hotel with free parking, steps from Puerto Morelos Town Square
Hotel el Moro offers its guests an outdoor pool, a rooftop terrace, and a garden. WiFi is free in public spaces. Hotel el Moro also features concierge services, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

Smoking is allowed in designated areas at this Puerto Morelos hotel.

  • 10 guestrooms or units
  • 3 levels
  • 3 buildings
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Concierge
  • Garden
  • Smoking in designated areas
Hotel el Moro offers 10 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. Beds feature down duvets. 45-inch flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 0 metres
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: USD 6 for adults and USD 5 for children

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 6 for adults and from USD 5 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Posada el Moro
Posada el Moro Hotel
Posada el Moro Hotel Puerto Morelos
Posada el Moro Puerto Morelos
Posada El Moro Riviera Maya, Mexico - Puerto Morelos
Hotel el Moro Puerto Morelos
Hotel el Moro
el Moro Puerto Morelos
Hotel el Moro Hotel
Hotel el Moro Puerto Morelos
Hotel el Moro Hotel Puerto Morelos

Frequently asked questions

What is the cancellation policy at Hotel el Moro?

Hotel el Moro offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel el Moro?

Yep, Hotel el Moro has a free self car park.

Are there any beaches close to Hotel el Moro?

Yep, Hotel el Moro is a short 2-minute walk from Ojo de Agua Beach. Fun beach activities include snorkelling and scuba diving.

Does Hotel el Moro have a pool?

Hotel el Moro has an outdoor pool.

What makes Hotel el Moro a romantic place to stay?

Romance packages, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel el Moro.

Does Hotel el Moro serve breakfast?

Yep, buffet breakfast is offered daily from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel el Moro?

No, Hotel el Moro does not offer an airport shuttle service.

What time are check-in & check-out at Hotel el Moro?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel el Moro?

No, pets are not allowed.

Hotel el Moro Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 75 out of 198 reviews
Rating 8 - Good. 86 out of 198 reviews
Rating 6 - Okay. 23 out of 198 reviews
Rating 4 - Poor. 7 out of 198 reviews
Rating 2 - Terrible. 7 out of 198 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel! Worth the price! Would be nice to have an area around pool for sun tanning, and wifi was touch and go except for in the "wifi zones" in the common areas, it was good there. Nice, clean, great staff, good breakfast included, water available, excellent location!!! Highly recommend!
Stayed 2 nights in Oct 2024

8/10 Good

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great to stay in the hotel. High recommend. The only problem is it was hard to find a parking
Stayed 2 nights in Jul 2024

6/10 Okay

Patrick, Solon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind but limited English, not a complaint, just a comment. The room was clean and comfortable. You can't flush the toilet after using toilet paper, not uncommon in Mexico but visitors need to know. Our air conditioner was a little funky, it is difficult to get ice, there is no in room coffee but you will get a delicious breakfast and coffee starting at 7:30 AM. The pool picture is deceiving, it isn't really great. The view from the roof top is though! Great location! We felt safe and will stay again for a couple of days. Not enough amenities for a week for us.
Stayed 2 nights in May 2024

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service
Sweet, comfortable, convenient, modest hotel close to the main square. This location makes it a little noisy since there are a lot of bars and restaurants nearby. It’s a great value for the money if you are not looking for luxury. Staff are friendly and helpful. Eggs, toast and fruit for breakfast. We felt very safe.
Stayed 1 night in Mar 2024

8/10 Good

Michael

Travelled with partner
Liked: Staff & service
Great for a short stay. Close to the beach. Nice breakfast. Helpful staff. Basic amenities. Stairway tough to maneuver with luggage. Noisy during the day.
Stayed 1 night in Nov 2023

2/10 Terrible

Tian Marie

Stayed 2 nights in Nov 2023

10/10 Excellent

Estefany

Stayed 6 nights in Jun 2023

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel. Super close to center and very helpful staff!
Stayed 2 nights in Jun 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Jun 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service
Muchas gracias atencion de primera estuvimos muy agusto
Stayed 2 nights in May 2023

10/10 Excellent

Shaylene

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Mark

Stayed 1 night in Mar 2023

10/10 Excellent

Kara L

Stayed 1 night in Mar 2023

10/10 Excellent

Stephanie Ann

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Charming hotel you knew you were in Mexico. Not for people expecting modern and new. I would not hesitate to stay again. Staff beyond friendly and helpful
Stayed 3 nights in Mar 2023

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goo stay
Stayed 2 nights in Mar 2023

10/10 Excellent

Ivan

Stayed 1 night in Mar 2023

10/10 Excellent

Janice

Stayed 3 nights in Feb 2023

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel..old mexico ..charm location is perfect ..near the beach and may places to eat!!
Stayed 1 night in Jan 2023

10/10 Excellent

Thomas, Bellingham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a
Stayed 1 night in Dec 2022

10/10 Excellent

Rosalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have this hotel excellent ratings. I would like to mention to readers it is not the Ritz or Hilton by far, due to the age of the property, however, the courteous staff, location and onsite pool cannot be beat on this strip of Javier Rojo Gomez. It is very true to the old days of Puerto, when there was a dirt road leading into the portside from the highway, that was my first visit to Puerto in the 80's. We booked a return trip before we checked out. The staff is very helpful.

8/10 Good

Vicki

Stayed 1 night in Nov 2022

8/10 Good

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was greatonly issue wass noise from drill machine out back accross the road

8/10 Good

Joseph

Stayed 6 nights in Apr 2022

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean and friendly
The location is very close to the beach and the town center which made it a bit noisy on a Saturday night during spring break but the bands at the clubs/restaurants stopped around 11:00 pm.
Stayed 1 night in Mar 2022

10/10 Excellent

jessie

Stayed 1 night in Mar 2022