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Sandos Cancún All Inclusive - Adults Only

4.5 star property
Adults-only beachfront property with 3 outdoor pools

Photo gallery for Sandos Cancún All Inclusive - Adults Only

2 bars/lounges, poolside bar
3 outdoor pools, pool umbrellas, pool loungers
View from property
On the beach, white sand, free beach cabanas, sun-loungers
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
The current price is AU$628
includes taxes & fees
27 Apr - 28 Apr

Explore the area

Map
Cancun, QROO
  • La Isla Shopping Mall
    ‪3 min drive‬
  • El Rey Ruins
    ‪5 min drive‬
  • Delfines Beach
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Caribe Suite

Caribe Suite

Caribe Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Free minibar items
HDTV
  • 108 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Laguna suite

Suite

Laguna suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Free minibar items
HDTV
  • 84 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe room

Deluxe room | Beach/ocean view

Deluxe room

Highlights

Air conditioning
Connecting rooms available
Free minibar items
HDTV
Renovated in 2017
Blackout curtains
Pillow-top bed
Bathrobes
  • 42 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite | View from room

Sandos Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Free minibar items
HDTV
  • 74 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Balcony Deluxe Room

Balcony Deluxe Room

Balcony Deluxe Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Renovated in 2017
Blackout curtains
Pillow-top bed
  • 43.0 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About the area

Cancun

A luxury stay in Cancun awaits you at Sandos Cancún All Inclusive - Adults Only. You'll be 2.4 km (1.5 mi) from La Isla Shopping Mall and 3.9 km (2.4 mi) from Delfines Beach. Highlights at this all-inclusive property include 5 restaurants, 3 outdoor swimming pools and 2 bars/lounges. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The buffet restaurant, Zango Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. At the property's own poolside bar, you can stop for a drink. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site gym and Turkish bath/hammam. 6254 square feet (581 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4.5-property class Zona Hotelera property include El Rey Ruins and Cancun Convention Center.

What's nearby

  • La Isla Shopping Mall - 3 min drive - 2.3 km
  • El Rey Ruins - 5 min drive - 4.2 km
  • Delfines Beach - 6 min drive - 5.1 km
  • Cancun Convention Center - 7 min drive - 5.6 km
  • Tortuga Beach - 14 min drive - 8.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬2 min walk
  • ‪JW Marriott Lobby Bar - ‬8 min walk
  • ‪Porfirio's Cancun - ‬8 min walk
  • ‪Puerto Madero - ‬8 min walk
  • ‪Club 91 Lounge - ‬9 min walk

About this property

Sandos Cancún All Inclusive - Adults Only

Adults-only beachfront property with 3 outdoor pools
Sandos Cancún All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Cool off in one of the 3 outdoor swimming pools at Sandos Cancún All Inclusive - Adults Only, and enjoy amenities such as a health club and a hot tub.

Free breakfast is available daily. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a steam room, a garden and a terrace. Self parking is free. A complete renovation of Sandos Cancún All Inclusive - Adults Only was completed in 2017.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 213 guestrooms or units
  • 8 levels
  • 5 dining venues
  • 2 bars or lounges
  • 6254 sq ft of conference space
  • 581 sq. m of conference space
  • Built in 1998
  • Buffet breakfast (free)
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
Sandos Cancún All Inclusive - Adults Only offers 213 accommodations with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can pamper themselves by indulging in the on-site spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Languages

English, Spanish

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  • Pool
  • All-inclusive
  • Spa
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4.4 out of 5, Excellent, 1,054 reviews
The price is AU$589
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Health club
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,254 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Cancún All Inclusive - Adults Only

Children and extra beds

  • This property welcomes adults only.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Frequently asked questions

Is parking available at Sandos Cancún All Inclusive - Adults Only?

Yep, Sandos Cancún All Inclusive - Adults Only has a free self car park.

How much does it cost to stay at Sandos Cancún All Inclusive - Adults Only?

As of 24 Apr 2025, prices found for a 1-night stay for 2 adults at Sandos Cancún All Inclusive - Adults Only on 27 Apr 2025 start from AU$627.95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Sandos Cancún All Inclusive - Adults Only?

Yep, Sandos Cancún All Inclusive - Adults Only is a short 4-minute walk from Ballenas Beach. Fun beach activities include yoga, volleyball and snorkelling. You can also find boat tours.

Is there a spa on site at Sandos Cancún All Inclusive - Adults Only?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as sports massages.

Does Sandos Cancún All Inclusive - Adults Only have a pool?

Yep, and guests love it! Sandos Cancún All Inclusive - Adults Only has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Sandos Cancún All Inclusive - Adults Only?

Sandos Cancún All Inclusive - Adults Only features 3 outdoor pools, a Turkish bath and a health club. All guestrooms come with pillowtop beds, 24-hour room service and free minibar items.

What makes Sandos Cancún All Inclusive - Adults Only a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Sandos Cancún All Inclusive - Adults Only.

Is Sandos Cancún All Inclusive - Adults Only family-friendly?

No, Sandos Cancún All Inclusive - Adults Only is an adults-only property.

Does Sandos Cancún All Inclusive - Adults Only serve breakfast?

Sure does, complimentary buffet brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Sandos Cancún All Inclusive - Adults Only?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Sandos Cancún All Inclusive - Adults Only?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sandos Cancún All Inclusive - Adults Only?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sandos Cancún All Inclusive - Adults Only?

No, pets and service animals are not allowed.

Sandos Cancún All Inclusive - Adults Only Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 835 out of 1884 reviews
Rating 8 - Good. 472 out of 1884 reviews
Rating 6 - Okay. 308 out of 1884 reviews
Rating 4 - Poor. 139 out of 1884 reviews
Rating 2 - Terrible. 130 out of 1884 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Dallas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The buffet very hit or miss
Stayed 11 nights in Jan 2025

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Peyman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not quite as expected
Stayed 4 nights in Jan 2025

10/10 Excellent

Felour

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great resort! Great shows and entertainment , nice facilities and friendly staff! They only need to work on food options at buffet as many of the foods which are offered daily are similar each day with no modifications or addition of new items in daily buffet instead.
Stayed 4 nights in Jan 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

8/10 Good

Mykayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very nice but there were some concerns, every morning on the beach there are people who will try to sell you things and won’t leave you alone. They push hard on sales…. We had a wedding here and I notice they were also reusing the plastic cups because there was lipstick on the cup…. Room service barely worked I could only use it 1-2 times during the week stay. I had “vip access” which gave me a free bottle of wine each day, $25 in spa credit. I only got one bottle of wine the whole time, and the spa credit is nothing, if you want a message it is crazy over priced. At least $30-50 more than back home for a regular massage so I passed on that offer. The place is very beautiful don’t get me wrong, but those were the parts that was pretty bad in my opinion The resort was very nice, everything was all inclusive all the food, and drinks. They also had restaurants you could do a reservation for which I recommend going very early in the day because it does book up fast. They also make sure your drink never stays empty! I’m not big on drinking alcohol I drank once during the trip, but it’s did get mocktails which was really good ! They made so many cool tasty ones !! I got a really great deal on here so I would recommend it. There’s for sure pros and cons
Stayed 6 nights in Jan 2025

4/10 Poor

Marco

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
The front men were very rude, the room a jointed to mind had construction start at 6:30ish am the whole floor smelled like paint thinner. Asked the front men for towels shrugged me off and said I’ll send some over. Never did. Just a bunch of small details that make me not want to recommend anyone else stay here.
Stayed 5 nights in Jan 2025

10/10 Excellent

Siddharth

Liked: Cleanliness, staff & service, property conditions & facilities
Decent experience overall
Stayed 5 nights in Jan 2025

8/10 Good

Steve Gilbert, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Sandos and I recommend it highly with one or two complaints. First the music they play around the pool area all day is mostly a loud thumping bass sound with occasional traces of a song laid over it. Not my taste ( I am a 66 year old man) and so loud! The other complaint is that there is no hot tub. there appears to be one that doesn't work. That was disappointing. The food , service and staff were very good!
Stayed 7 nights in Jan 2025

8/10 Good

Dan

Travelled with partner
Liked: Cleanliness
The beach and the sea were beautiful. Amenities not so much. Shades were damaged and ineffective. Restaurants had same limited menus all the time and cooking was not at the best. The buffet though was better. Too expensive for the offerings.
Stayed 7 nights in Jan 2025

6/10 Okay

Erin

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2025

4/10 Poor

Michelle

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
One of the included restaurants was impossible to go to. Bathrooms were not very clean. Most of the food was not good. Staff were friendly.
Stayed 6 nights in Dec 2024

10/10 Excellent

Mikayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time
Stayed 10 nights in Jan 2025

6/10 Okay

Lorretta

Liked: Cleanliness
I enjoyed my stay here the weather was lovely and so were the Margaritas. The pools were nice and although not heated they became my friend in the heat of the day. My room was large and the bed very comfortable. The housekeeper came later in the day when I would like to have had a shower and relax before the evening. The used face clothes would be removed but not replaced. The staff was mostly friendly and accommodating. The room outlets were loose and you had to wiggle the plugs to get them to connect My biggest peeve was they have an online directory so u can book the restaurants, look at the menus, see what entertainment was available, also a map of sorts. However the menus were outdated, the room service section didn’t work, the maintenance section didn’t work. After trying to use the room service section on the directory I discovered it didn’t work. So calling the front desk (no room service button on the phone) no one answered or if they did they answer they transferred the call and the phone wasn’t answered by room service or dropped them had to call back to the front desk. This was very frustrating and annoying. I think this resort needs some updating
Stayed 7 nights in Jan 2025

10/10 Excellent

Nikolas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot.
Stayed 6 nights in Jan 2025

6/10 Okay

Jennifer

Travelled with family
Shower head was not good, only one lamp worked, and the ice machine didn’t work on our floor. Requested a robe and dental kit on the first day and never got them. Room service was not available 24/7 as advertised. Got overcharged by $145 USD for spa treatments upon checkout (calling today to find out why this happened) pedicure from spa was not worth the price. Staff was nice enough and overall the stay was ok, but by far not a resort I’ll be bragging about or highly recommending.
Stayed 5 nights in Jan 2025

4/10 Poor

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Amenities
Property grounds were ok. Food was NOT good and there wasn’t many activities to do around the resort. The beachfront is very small and the pools don’t get much sun throughout the day.
Stayed 5 nights in Jan 2025

6/10 Okay

Cindy L

Liked: Staff & service
Dining was a 2 at best. Room was very noisy due proximity to hotels mechanical room. Was like having a room in the middle of a busy helipad. Staff were very pleasant and helpful.
Stayed 8 nights in Jan 2025

8/10 Good

Stevenson

Liked: Cleanliness, staff & service
It was ok
Stayed 4 nights in Jan 2025

10/10 Excellent

susan l

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Jaqueline Ramos

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently had our wedding here and everyone was so nice! The rooms were clean, the staff was friendly. Nely made everything run smooth, she is amazing!
Stayed 4 nights in Jan 2025

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've had an amazing week here. It's a smaller place so it's friendly and intimate. Location is right in the middle of the long beach where you can walk for hours without coming to private access only. Water is a bit rough this time of year but as it's cooler you don't need to jump in often to cool off. The wait-staff is attentive and polite and always smiling. Have liked the various choices at the buffet (especially the heaping mound of guacamole at lunch!), and really loved the steakhouse. Tons of beach chairs and waiters constantly around also. Kinda wish we would've done the tour of the Elite offerings at the start of the week to get the great freebies and upgraded wristband status-next time!
Stayed 7 nights in Jan 2025

4/10 Poor

Anthony

Disliked: Cleanliness, property conditions & facilities
Not up to par for a 5 star rating.
Stayed 5 nights in Dec 2024

2/10 Terrible

Kledjan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
**Review of Sandos Cancun** I recently stayed at Sandos Cancun with my family of eight, and unfortunately, our experience was far from what we had anticipated. The images presented online are misleading; the resort does not have a bar by the pool, which meant we had to trek a considerable distance for drinks. The service was disappointing throughout our stay. Despite having made reservations for dinner, we were informed that there was no table available for our group. On another occasion, we booked a table at a different restaurant, only to be told that our reservation was for six people instead of eight. When we asked for clarification, the host's response was frustratingly unhelpful, leaving us scrambling to remember the name under which we made the reservation. To make matters worse, the food quality was subpar, with only three restaurant options available. Even during our dining experiences, the waitstaff were scarce and often took a long time to attend to us, sometimes arriving every 20 minutes. The only positive aspect of our visit was the clear water, which was refreshing. However, I cannot recommend Sandos Cancun based on our experience. I typically refrain from voicing complaints, but this trip was, regrettably, worse than expected, and I have no plans to return. Not worth the money trust me!!!!!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very friendly property was really clean first time in Cancun and really glad I chose sandos
Stayed 4 nights in Jan 2025