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Smart Cancun The Urban Oasis

4.0 star property
Mediterranean Cancun hotel in Downtown Cancun with free parking
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Smart Cancun The Urban Oasis

Outdoor pool
Front of property
View from room
Food and drink
Reception

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Explore the area

Map
Av Tulum 13-14, Cancun, QROO, 77500
  • Mercado 23
    5 min walk
  • Las Palapas Park
    6 min walk
  • Benito Juarez Municipal Building
    7 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    20 min drive

Room options

View all photos for Standard Room

In-room safe, laptop workspace, iron/ironing board, free WiFi

Standard Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
In-room safe
  • 38 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Double Bed

Similar properties

Front of property
Krystal Urban Cancun & Beach Club
Pool
Free WiFi
Restaurant
Air conditioning
3.8 out of 5, Good, (1274)
The price is AU$135
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Krystal Urban Cancun & Beach Club

About the area

Cancun

Smart Cancun The Urban Oasis puts you in the heart of Cancun, within just a 10-minute stroll of Mercado 23 and Las Palapas Park. Highlights at this Mediterranean hotel include a restaurant, an outdoor swimming pool and free self-parking. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning buffet breakfast is served between 6:30 AM and 11:00 AM. .Within a 30-minute walk of this 4-property class Downtown Cancun hotel, attractions include Plaza 28 and Puerto Cancun Marina Town Center.

What's nearby

  • Las Palapas Park - 6 min walk
  • Plaza 28 - 19 min walk
  • Plaza Las Americas - 3 min drive
  • Puerto Cancun Marina Town Center - 4 min drive
  • Ultramar Ferry Puerto Juárez - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ‪Taqueria Coapenitos - ‬4 min walk
  • ‪Church's Chicken - ‬4 min walk
  • ‪Subway - ‬3 min walk
  • ‪Ty-Coz - ‬3 min walk
  • ‪La fonda de la tulum - ‬5 min walk

About this property

Smart Cancun The Urban Oasis

Mediterranean Cancun hotel in Downtown Cancun with free parking
Smart Cancun The Urban Oasis offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 5 meeting rooms available. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Smart Cancun The Urban Oasis. Self parking is free.

This 4-star Cancun hotel is smoke free.

  • 1 building
  • 132 guestrooms or units
  • 7 levels
  • Conference rooms
  • Built in 1985
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Smart Cancun The Urban Oasis offers 132 air-conditioned accommodations with a safe and complimentary bottles of water. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Cancun hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 16 to 22 for adults and USD 8 to 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bites

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5 meeting rooms

Accessibility

  • No lift

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1985
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 4.57 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 16 to 22 for adults and USD 8 to 11 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 1-device limit.

Property is also known as

Oasis Smart Cancun
Oasis Smart Hotel
Oasis Smart Hotel Cancun
Smart Oasis Hotel Cancun
Smart Oasis Cancun
Smart Cancun by Oasis
Smart Cancun The Urban Oasis Hotel
Smart Cancun The Urban Oasis Cancun
Smart Cancun The Urban Oasis Hotel Cancun

Frequently asked questions

What is the cancellation policy at Smart Cancun The Urban Oasis?

Smart Cancun The Urban Oasis offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Smart Cancun The Urban Oasis?

Yep, Smart Cancun The Urban Oasis has a free self car park.

Are there any beaches close to Smart Cancun The Urban Oasis?

The closest beach to Smart Cancun The Urban Oasis is Delfines Beach (12.5 km).

Does Smart Cancun The Urban Oasis have a pool?

Smart Cancun The Urban Oasis has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Does Smart Cancun The Urban Oasis serve breakfast?

Sure does, buffet breakfast is served daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Smart Cancun The Urban Oasis?

No, Smart Cancun The Urban Oasis does not offer an airport shuttle service.

Is there a bar or restaurant at Smart Cancun The Urban Oasis?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Smart Cancun The Urban Oasis?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Smart Cancun The Urban Oasis?

No, pets are not allowed.

Is there a golf course on site at Smart Cancun The Urban Oasis?

There isn't one on site, but Puerto Cancun Golf Course is a short 19-minute walk away.

Smart Cancun The Urban Oasis Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 353 out of 999 reviews" "
Rating 8 - Good. 318 out of 999 reviews" "
Rating 6 - Okay. 146 out of 999 reviews" "
Rating 4 - Poor. 86 out of 999 reviews" "
Rating 2 - Terrible. 96 out of 999 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Yegni

Travelled with family
Stayed 2 nights in Aug 2024

10/10 Excellent

Zashon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was perfect! Beautiful, clean and excellent staff. Loved the pool area! Great value for money.
Stayed 3 nights in Jul 2024

10/10 Excellent

Dilip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious
Stayed 1 night in Jul 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the location and if you’re sightseeing is perfect all the buses stop here
Stayed 4 nights in Jul 2024

4/10 Poor

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
When checking it. It was great welcome and thought it was going to be an amazing hotel. The lady who helped us check it was awesome and the lady who show us how to get a tour. Was also amazing. Now on to the room. It was average. The net worked one day and after that. It did not work for the remaining trip. It was raining mostly while there. It was a leak in the bathroom ceiling through the light fixture. Which we found to be unsafe. The shower was bipolar. It would start hot and which to cold and then turn extreme hot. When we left the room to go out. We can back to no clean towels. We had to leave notes every time we left the room. So our housekeeper would give us clean towels. (It was more on the list than just towels.) So one morning we woke up to a big flood in the room. The rain had made its way into the room. We did our best to clean it up. So back to the net for a second. So we couldn’t watch Netflix on the tv. Because the signal wouldn’t work. Signal wasn’t even good in the lobby after the first day. … So there are three restaurants in the hotel. Only ate at two. The sports bar one was great and the breakfast one was good. They are and were very friendly. But overall from my experience. I will not be returning and I really did like the staff at the front desk.
Stayed 4 nights in Jun 2024

8/10 Good

James

Stayed 1 night in Jun 2024

8/10 Good

Ilya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balcony view over old dirty roof of building next to it, besides that all cool.
Stayed 1 night in Mar 2024

10/10 Excellent

rolando

Liked: Cleanliness, amenities
Great
Stayed 1 night in May 2024

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
I will return next year
Stayed 3 nights in Mar 2024

4/10 Poor

Tennie

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Service for evening cocktails was very poor. Bartender was rude to the entire party when receiving orders
Stayed 2 nights in May 2024

4/10 Poor

Mercy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The building is very old and shouldn’t be used for accommodation until after renovation. Although the staff were very nice and helpful as they provided me with a small cooler to preserve my food as I have allergies and can mostly eat food from home. They also gave me a microwave as the rooms doesn’t come with any fridge or microwave which is really nice and that why I am giving them a two star. I was totally disappointed about the lack of maintenance as I paid too much was expecting to get a decent accommodation. Bathroom was very nasty and horrible as the shower curtain were very dirty and very disgusting. Also keep in mind that there is no bath tub here. Air bnb would have been lot cheaper and way better than what they offered at this hotel. Definitely not coming back here. No thanks
Stayed 8 nights in Apr 2024

10/10 Excellent

Ariela

Stayed 1 night in May 2024

10/10 Excellent

Charlene

Stayed 3 nights in Apr 2024

8/10 Good

Elissa

Stayed 1 night in Apr 2024

6/10 Okay

Kamee

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Fortino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i Love Cancun and the Urban Oasis
very well located, close to the main bus stops, banks, and shopping plazas around. pool area was just great, breakfast was always tasty, we will be back.
Stayed 2 nights in Feb 2024

8/10 Good

Linfeng

Liked: Cleanliness, staff & service, amenities
Old in the room
Stayed 1 night in Mar 2024

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will back again for sure
The staff was very kind and the hotel is beautiful
Stayed 1 night in Feb 2024

10/10 Excellent

Svetlana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am the return customer, it means that the place fits my needs and expectations. I'd like to praise the people who work there, thanks for your service!
Stayed 9 nights in Feb 2024

2/10 Terrible

Peter

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
The check in process took 40 minutes
Stayed 1 night in Feb 2024

8/10 Good

shanice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

David

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Poor water pressure. Inconsistent availability of hot water and wifi. Unfunctional gym equipment. Nice and calm pool area. Staff are mostly very nice. Area is not pretty but there are many convenient stores restaurants and grocery stores nearby. Property needs a face lift but I would still come back.
Stayed 9 nights in Jan 2024

8/10 Good

Mahmoud

Stayed 1 night in Jan 2024

2/10 Terrible

Christine

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No wifi available and would not provide an extra blanket
Stayed 3 nights in Dec 2023