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Terracaribe Hotel - In Cancun (Downtown Cancun)

3.0 star property
Central hotel connected to a shopping centre in Cancun with a rooftop terrace

Photo gallery for Terracaribe Hotel - In Cancun (Downtown Cancun)

Outdoor pool
Lobby sitting area
Reception
Desk, WiFi, bed sheets
32-inch flat-screen TV with cable channels, TV

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
The current price is AU$71
includes taxes & fees
12 Feb - 13 Feb

Explore the area

Map
Av. Lopez Portillo # 70, corner Av. Bonampak, Cancun, QROO, 77500
  • Mercado 23
    ‪20 min walk‬
  • Ultramar Ferry Puerto Juárez
    ‪3 min drive‬
  • Gran Puerto Pier
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Cable channels
Wardrobe
Desk
Daily housekeeping
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Cable channels
Wardrobe
Desk
Daily housekeeping
  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior

Desk, WiFi, bed sheets

Room Superior

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Desk, WiFi, bed sheets

Room Standard

  • Sleeps 2
  • 1 Double Bed

Similar properties

Property entrance

Hotel Plaza Kokai Cancún

  • Pool
  • Kids pool
  • Free WiFi
  • Restaurant
3.7 out of 5, Good, (661)
The price is AU$85
for 1 room
includes taxes & fees
25 Feb - 26 Feb
Hotel Plaza Kokai Cancún

About the area

Cancun

Terracaribe Hotel - In Cancun (Downtown Cancun) places you in the heart of Cancun, connected to a shopping centre and 1.9 km (1.2 mi) from Gran Puerto Pier. Highlights at this Mediterranean hotel include an outdoor swimming pool and a rooftop terrace. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Plus you'll find a coffee shop/cafe and express check-in. .Attractions within a 10-minute drive of this 3-property class Downtown Cancun hotel include Ultramar Ferry Puerto Juárez and Plaza Las Americas.

What's nearby

  • Ultramar Ferry Puerto Juárez - 3 min drive
  • Gran Puerto Pier - 4 min drive
  • Plaza 28 - 4 min drive
  • Cancun Mall - 5 min drive
  • Puerto Cancun Marina Town Center - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪El Mero Mero - ‬7 min walk
  • ‪Puente Puerto Juárez - ‬6 min walk
  • ‪Café Donceles - ‬10 min walk
  • ‪Taqueria Bonampak - ‬5 min walk
  • ‪Donceles 28 - ‬6 min walk

About this property

Terracaribe Hotel - In Cancun (Downtown Cancun)

Central hotel connected to a shopping centre in Cancun with a rooftop terrace
There's a coffee shop/cafe on site. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and express check-in are also featured at Terracaribe Hotel - In Cancun (Downtown Cancun).

This Mediterranean Cancun hotel is smoke free.

  • 55 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 2005
  • Terrace on the roof
  • Front desk (24 hours)
  • Express check-in
  • No smoking on site
  • Coffee shop
Terracaribe Hotel - In Cancun (Downtown Cancun) offers 55 accommodations, which are accessible via exterior corridors and feature a hairdryer and free toiletries. 32-inch flat-screen televisions come with cable channels.

Bathrooms include baths or showers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free internet
  • Available in some public areas: Free WiFi

Food and drink

  • A coffee shop/cafe

Restaurants on site

  • Los Caracoles

Things to do

  • Outdoor pool
  • Spa tub

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • On the boardwalk/promenade
  • Rooftop terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Please note the property is located on the corner, right before the bridge going to Puerto Juarez.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Terracaribe Hotel - In Cancun (Downtown Cancun)

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash.

We should mention

  • Up to 10 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Terracaribe Hotel - In Cancun (Downtown Cancun).

Property is also known as

Terracaribe
Terracaribe Cancun
Terracaribe Hotel
Terracaribe Hotel Cancun

Frequently asked questions

Are there any beaches close to Terracaribe Hotel - In Cancun (Downtown Cancun)?

The closest beach to Terracaribe Hotel - In Cancun (Downtown Cancun) is Delfines Beach (13.5 km).

How much does it cost to stay at Terracaribe Hotel - In Cancun (Downtown Cancun)?

As of 11 Feb 2025, prices found for a 1-night stay for 2 adults at Terracaribe Hotel - In Cancun (Downtown Cancun) on 12 Feb 2025 start from AU$71.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Terracaribe Hotel - In Cancun (Downtown Cancun) have a pool?

Terracaribe Hotel - In Cancun (Downtown Cancun) has an outdoor pool.

Is there a free airport shuttle available at Terracaribe Hotel - In Cancun (Downtown Cancun)?

No, Terracaribe Hotel - In Cancun (Downtown Cancun) does not offer an airport shuttle service.

What time are check-in & check-out at Terracaribe Hotel - In Cancun (Downtown Cancun)?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Terracaribe Hotel - In Cancun (Downtown Cancun)?

No, pets and service animals are not allowed.

Terracaribe Hotel - In Cancun (Downtown Cancun) Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 230 out of 728 reviews
Rating 8 - Good. 246 out of 728 reviews
Rating 6 - Okay. 157 out of 728 reviews
Rating 4 - Poor. 51 out of 728 reviews
Rating 2 - Terrible. 44 out of 728 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gaga

Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Taniaha

Stayed 8 nights in Jul 2024

10/10 Excellent

Derrick

Stayed 10 nights in Jun 2024

2/10 Terrible

Carlos

Travelled with family and small children
Disliked: Staff & service, amenities
The staff is rude and demand your kids identification. Which no other hotel requires. It is cheap as long as you don’t have to deal with front dedk
Stayed 2 nights in Jun 2024

2/10 Terrible

Carlos

Stayed 1 night in Jun 2024

8/10 Good

genoveva

Stayed 1 night in Jun 2024

8/10 Good

Derrick

Stayed 10 nights in May 2024

10/10 Excellent

Derrick

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on your vacation
Stayed 8 nights in Apr 2024

4/10 Poor

Tien

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Have no refrigerator, no safety box, not many English speaking employees, not very clean neighborhood. Close to bus stations to go to Hotel Zone.
Stayed 7 nights in Mar 2024

6/10 Okay

Cecilia

Stayed 5 nights in Feb 2024

4/10 Poor

Steve, Baltimore

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t welcome their Guests, room was dirty and too be honest I’m not recommended this to anyone who has good hygiene like me👎
Stayed 3 nights in Jan 2024

6/10 Okay

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room we got had dirty sheets with blood on them and the the gentleman took forever getting us a new room.
Stayed 1 night in Dec 2023

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room very clean and quiet. Comfortable stay. Good value.
Stayed 1 night in Nov 2023

6/10 Okay

Franson

Stayed 7 nights in Nov 2023

4/10 Poor

Verified traveller

Disliked: Room comfort
Terrible hotel, beers not allowed. Not clean.
Photo of the building is not accurate, it is the last building on the property, rooms look very different from photos. This hotel is part of the Kavia hotels. At check in, guests are required to sign a form regarding alcoholic beverages are not allowed on the property, because the hotel chain does not have a license for alcoholic beverages. Now, being a hotel in Cancun, and not having an alcoholic license not disclosing this in the hotel description is totally misleading and lets say not a wise business practice. I will not stay at any of the hotels in this chain again. Brand name hotels are close, and in same price range. Avoid this hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Karan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2023

4/10 Poor

Patricia

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I liked that it was very clean and the staff is terrific, in spite of what looks like poor senior management. Lucio, at reception was a prince, and very helpful. He deserves a BIG raise. Breakfast was pretty good and reasonable. GREAT coffee. BUT, pool didn't have a pump, or it wasn't on,so the water was breeding germs and not at all refreshing...in fact it was hot. Advertised hot tub was dirty and not working. One had to ask for toilet paper, God forbid they leave a spare when running low, or notice when lights need a replacement bulb. It felt like being ahead of maintenance instead of reacting to what's needed is not in the management plan, i.e., things got addressed when the customer asked for it, it wasn't ever anticipated or addressed with any initiative. I understand the no smoking rule, but there is a no alcohol rule, so if you want a cold beer in your room, you do without or risk sneaking it in...the best thing about this place is it's clean with a great staff, who is left to deal with poor management overall. I would never stay there again, in spite of the staff. There are other places in this price range that have to be better. I got the feeling that saving money and cutting corners is of utmost importance, not customer satisfaction. Give Lucio a raise!
Stayed 1 night in Jun 2023

2/10 Terrible

Carlos

Stayed 1 night in Jun 2023

6/10 Okay

Crystal

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in May 2023

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s a nice and simple hotel, very clean. The room is confortable and big.
Stayed 1 night in May 2023

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good for one night near Puerto Juerez.
Stayed 1 night in Apr 2023

10/10 Excellent

Omar

6/10 Okay

jose

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
No hot water in shower. And no alcoholic beverages allowed. People are on vacation that’s what we do. Jacuzzi not working. We will have to think about staying here next time. It’s sad because we have been staying there for years when we travel to Cancun