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Waldorf Astoria Riviera Maya

5.0 star property
Luxury resort on the beach, with 2 outdoor pools

Photo gallery for Waldorf Astoria Riviera Maya

2 outdoor pools
Beach/ocean view
Terrace/patio
Lobby
Presidential Suite, 1 Bedroom | Living area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
The current price is AU$1,229
includes taxes & fees
9 May - 10 May

Explore the area

Map
Carretera Federal 307 Kilometro 333, Cancun, QROO, 77580
  • Xoximilco
    ā€Ŗ11 min driveā€¬
  • Moon Palace Golf Club
    ā€Ŗ13 min driveā€¬
  • Petempich Bay
    ā€Ŗ20 min driveā€¬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ā€Ŗ18 min driveā€¬

Room options

View all photos for Room, 2 Queen Beds, Oceanfront

In-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Oceanfront

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
  • 63 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
  • 156 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View, Corner

In-room safe, blackout curtains, iron/ironing board

Suite, 1 King Bed, Ocean View, Corner

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Satellite channels
  • 156 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Ocean View

View from room

Deluxe Suite, 1 King Bed, Ocean View

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Satellite channels
  • 156 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

In-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Ocean View

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
  • 63 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Bedroom Ocean Front (Connecting Room)

In-room safe, blackout curtains, iron/ironing board

2 Bedroom Ocean Front (Connecting Room)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
2 bedrooms
Private bathroom
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 2 Queen Beds, (Swim up)

In-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds, (Swim up)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
  • 63 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Oceanfront

Suite, 1 King Bed, Oceanfront

Suite, 1 King Bed, Oceanfront

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Satellite channels
  • 96 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Oceanfront (Connecting Room)

View from room

Suite, 2 Bedrooms, Oceanfront (Connecting Room)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
2 bedrooms
Private bathroom
  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Ocean View

In-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Queen Beds, Ocean View

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
  • 63 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Master Suite, Swim up)

Shower, towels

Suite (Master Suite, Swim up)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
  • Sea view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, (Master Suite, Swim up)

55-inch flat-screen TV with satellite channels

Suite, (Master Suite, Swim up)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Flat-screen TV
Blackout curtains
Separate bedroom
  • 156 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, (Swim up)

In-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, (Swim up)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
  • 63 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

In-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Oceanfront

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
  • 63 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Amai)

In-room safe, blackout curtains, iron/ironing board

Suite, 1 King Bed (Amai)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Satellite channels
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed (Riviera)

In-room safe, blackout curtains, iron/ironing board

Suite, 1 King Bed (Riviera)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Satellite channels
  • Ocean view
  • Sleeps 10
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll In Shower)

In-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Roll In Shower)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Satellite channels
  • 63 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll In Shower)

View from room

Room, 2 Queen Beds, Accessible (Roll In Shower)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Satellite channels
  • 63 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Oceanfront

In-room safe, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Oceanfront

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
  • 96 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Cancun

A luxury stay in Cancun awaits you at Waldorf Astoria Riviera Maya. Within steps you'll find Arrecife de Puerto Morelos National Park and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Highlights at this beachfront resort include 3 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include body wraps and mani/pedis. The resort's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site 24-hour gym and steam room. Other amenities include free Wi-Fi in public areas and a conference centre. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .Attractions within a 15-minute drive of this 5-property class Cancun resort include Moon Palace Golf Club and Xoximilco.
View more Resorts in CancunOpens in a new window

What's nearby

  • Xoximilco - 11 min drive - 8.6 km
  • Moon Palace Golf Club - 13 min drive - 8.4 km
  • Puerto Morelos Beach - 20 min drive - 17.5 km
  • Petempich Bay - 20 min drive - 13.4 km
  • Riviera Cancun Golf Resort - 24 min drive - 17.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ā€ŖGrand Lobby Bar - ā€¬14 min drive
  • ā€ŖGrand Central Buffet - ā€¬16 min drive
  • ā€ŖAgave Mexican Cuisine - ā€¬17 min drive
  • ā€ŖThe Grill - ā€¬16 min drive
  • ā€ŖCusco - ā€¬17 min drive

About this property

Waldorf Astoria Riviera Maya

Luxury resort on the beach, with 2 outdoor pools
Waldorf Astoria Riviera Maya offers its guests a full-service spa, 2 outdoor swimming pools, a steam room, and a 24-hour fitness centre. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and 5 meeting rooms. The luxury Waldorf Astoria Riviera Maya also features a terrace, a garden, and a picnic area. Self parking and valet parking are free.

This 5-star Cancun resort is smoke free.

  • 1 building
  • 173 guestrooms or units
  • 6 levels
  • 3 dining venues
  • Built in 2022
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Waldorf Astoria Riviera Maya offers 173 accommodations with private plunge pools and a safe. 55-inch flat-screen televisions come with satellite channels. Bathrooms include a shower.

This Cancun resort provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

Languages

English, Spanish

Similar properties

Suite (Master)

Nizuc Resort and Spa

  • On private beach
  • Pool
  • Spa
  • Pet-friendly
4.6 out of 5, Wonderful, 1,001 reviews
The price is AU$1,452
includes taxes & fees
4 May - 5 May
Nizuc Resort and Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 700 to 1,400 for adults and MXN 350 to 1,400 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Paddleboard
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Free cot
  • Private plunge pool

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Firepit
  • Garden
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hand-held showerhead
  • Handrails in stairways (91 centimetre high)
  • Height-adjustable showerhead
  • Lift (119 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels
  • Private plunge pool

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 1500 per accommodation, per day, plus a one-time cleaning fee of MXN 1000
  • Only dogs are allowed
  • Maximum 2 (weight limit: 51 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 700 to 1400 for adults and MXN 350 to 1400 for children
  • Pet fee: MXN 1500 per accommodation, per day plus a one-off MXN 1000 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted.Ā For guests' safety, the property includes a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Waldorf Astoria Cancun
Waldorf Astoria Riviera Maya Resort
Waldorf Astoria Riviera Maya Cancun
Waldorf Astoria Riviera Maya Resort Cancun

Frequently asked questions

What is the cancellation policy at Waldorf Astoria Riviera Maya?

Waldorf Astoria Riviera Maya offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Waldorf Astoria Riviera Maya?

As of 16 Apr 2025, prices found for a 1-night stay for 2 adults at Waldorf Astoria Riviera Maya on 9 May 2025 start from AU$1,229.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Waldorf Astoria Riviera Maya?

Yep, Waldorf Astoria Riviera Maya has a free self car park and free valet parking.

Are there any beaches close to Waldorf Astoria Riviera Maya?

The closest beach to Waldorf Astoria Riviera Maya is Delfines Beach (13.4 km).

Is there a spa on site at Waldorf Astoria Riviera Maya?

Yep, there is an onsite spa at Waldorf Astoria Riviera Maya. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Waldorf Astoria Riviera Maya have a pool?

Waldorf Astoria Riviera Maya has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Waldorf Astoria Riviera Maya?

Waldorf Astoria Riviera Maya features 2 outdoor pools, a full-service spa and 3 restaurants. All guestrooms come with private plunge pools and 24-hour room service.

What makes Waldorf Astoria Riviera Maya a romantic place to stay?

Couples dining and a lounge bar, as well as private plunge pools in the guestrooms, all help set the scene for a romantic weekend at Waldorf Astoria Riviera Maya.

Is Waldorf Astoria Riviera Maya family-friendly?

You bet! With amenities such as 2 outdoor pools and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that Waldorf Astoria Riviera Maya is a hit with families.

Are there hot tubs in the rooms at Waldorf Astoria Riviera Maya?

No, but there are private plunge pools in the guestrooms.

Does Waldorf Astoria Riviera Maya serve breakfast?

Yep, cooked-to-order brekkie is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Waldorf Astoria Riviera Maya?

No, Waldorf Astoria Riviera Maya does not offer an airport shuttle service.

Is there a bar or restaurant at Waldorf Astoria Riviera Maya?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Waldorf Astoria Riviera Maya?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Waldorf Astoria Riviera Maya?

Dogs are welcome at Waldorf Astoria Riviera Maya, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Waldorf Astoria Riviera Maya Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 109 out of 132 reviews
Rating 8 - Good. 10 out of 132 reviews
Rating 6 - Okay. 5 out of 132 reviews
Rating 4 - Poor. 3 out of 132 reviews
Rating 2 - Terrible. 5 out of 132 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Enrique

Stayed 2 nights in Jan 2025

10/10 Excellent

Samuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a week here and all we can say is wow. From the drive up to the entrance youā€™ll be blown away. The main lobby alone is an exceptional experience all by itself. The building is an architectural masterpiece. As a business owner in real estate development, sales and marketing I have to say that our experience here was inspirational. From the bell men to the entire staff, I can assure you that youā€™ll be impressed. Their entire staff is well trained to give topnotch service with a smile at all times. When we arrived the lady manager that welcomed us was just amazing. She assisted us and gave us as much information as needed. They have 3 exceptional restaurants that you can visit. All offering a wide range of culinary experiences. Alongside this, youā€™re able to order room service at extended time periods with a good variety of food options. The rooms are not just clean, they are beyond clean. The incredible smell flows through the entire property to the rooms. The impressive granite flooring flows throughout the room to the shower and countertops. The blend of sky blue and gold makes you feel like royalty having the 5 star experience of a lifetime. The room decor with gold finishes will take your breath away. If you love design and decor, youā€™ll love the rooms here and no aspect of the layout will disappoint. To top it all off is having private jacuzziā€™s in every room. The outdoor oasis and spa areas will blow your mind. The views from every room is heavenly.
Stayed 6 nights in Jan 2025

10/10 Excellent

Sharon

Stayed 5 nights in Dec 2024

10/10 Excellent

Girish

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service
Stayed 1 night in Jan 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, luxurious property! Staff was very personable and helpful. The Spar assistant before my session is a gem even the therapist did a great job!
Stayed 4 nights in Jan 2025

10/10 Excellent

Theodora

Travelled with family
Service and staff were amazing.
Stayed 6 nights in Dec 2024

10/10 Excellent

Sami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and Dining options must be changed , property has 4 restaurants and all of them are Mexican food centric . However one of the best vegetarian options on all menus
Stayed 4 nights in Dec 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

zaid

Travelled with family
Excellent
Stayed 6 nights in Dec 2024

8/10 Good

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and luxurious, with significant investment clearly made in its construction. If you're 50 years old or seeking a peaceful retreat away from the hustle and bustle, this is an excellent choice. However, be aware that it's a 40-minute drive from the city, where most of the nightlife and action are located in the hotel zone. If you plan to stay here, having a car is essential, as transportation to the city can be costlyā€”around $60 or 1,000 pesos per trip. Additionally, the hotel is not all-inclusive, and prices at the resort can be very expensive . For instance, a small pizza costs $20ā€”so keep that in mind when budgeting for meal.
Stayed 4 nights in Dec 2024

10/10 Excellent

Seok Woo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place. Excellent staff service.
Stayed 3 nights in Dec 2024

10/10 Excellent

HYUN

Stayed 3 nights in Nov 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing experience! Clean, Quiet and peaceful the ultimate escape from the hussle and bussle! The Bellmen were amazing! All of them, always so eager to bring the car, give directions, offer waters! 5 Stars!
Stayed 5 nights in Nov 2024

10/10 Excellent

Rita, Saltillo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most wonderful hotel in Cancun for sure.
Stayed 4 nights in Dec 2024

6/10 Okay

Kader

Travelled with family and small children
Liked: Amenities
Beautiful property but huge maintenance issues. It was raining in the restaurant twice because of leak from room upstairs. Price at restaurant are more expensive than the most expensive restaurants in NYC. Impossible to eat out because their is nothing within 30min.
Stayed 7 nights in Nov 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vibes are immaculate!
Stayed 7 nights in Nov 2024

10/10 Excellent

Sommer

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent and the grounds were kept very neat and clean.
Stayed 3 nights in Nov 2024

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 best service and great food. Will definitely stay at this hotel again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Sally

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very relaxing and the staff were so kind and hospitable. Food was fantastic in all of the restaurants. If you want somewhere very quiet, relaxing and luxurious this is the place.
Stayed 5 nights in Nov 2024

10/10 Excellent

Alma, Peoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
# Oct 26, 2024 at 11:40ā€ÆAM The Waldorf Cancun is an absolutely wonderful hotel and we thoroughly enjoyed staying with you all. What was most striking was the staff there, who all made us feel incredibly welcome and well taken care of. Below you will find a list and brief description of the hotel members that stuck out to us most strongly. In terms of complaints, our major complaint was the last two nights of our stay. Another group of guests was put adjacent to us. They had two small children, and the baby cried intensely all night. There was also extremely loud snoring. I donā€™t know if the walls are just thin, or if it was the fact that the rooms are conjoining, but either way it was unsettling and made it very difficult to sleep. Unfortunately, it really soured the last leg of our stay a bit. We also felt like we were in a bit of a moral quandary. We did not want to move rooms, as we had been in our current room for 4 nights already and were very settled. We also did not want to call and request that they be moved, as they seemed to have plenty on their plate (their baby would not stop crying), so we thought it best to just power through and let you all know in the review. Other minor complaints. The shades in the room did not always work and were a little finicky. I thought that the hydrotherapy should have been included in the room rate on a first come first serve basis. I would have liked to have a fire stick in the room without having to request it, and more food ch
Stayed 7 nights in Oct 2024

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, food and service are impeccable. The only downside is the outsourced service the hotel uses for transportation.
Stayed 2 nights in Oct 2024

10/10 Excellent

Emer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambience was perfect. The staff were courteous and attentive. The overall experience is awesome!
Stayed 3 nights in Oct 2024

10/10 Excellent

Byron, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful part property in a newly developed portion of the beach. It is extremely calm and tranquil and very relaxing. The staff here is amazing and bend over backwards to make you feel comfortable and address you ever need before you even think of it. It is a wonderful place for a relaxing vacation and I hope to come back soon.
Stayed 2 nights in Oct 2024

10/10 Excellent

DeeAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star service and stay as expected. Did not disappoint.
Stayed 4 nights in Oct 2024