See all properties
Save

Novotel Goa Resort & Spa Hotel

5.0 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for Novotel Goa Resort & Spa Hotel

Fitness facility
2 bars/lounges, swim-up bar, poolside bar
Premium bedding, pillow-top beds, minibar, in-room safe
Interior entrance
Suite, 1 King Bed (Elegance) | Living area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Spa
  • Gym
The current price is AU$146
includes taxes & fees
30 Mar - 31 Mar

Explore the area

Map
Pinto Waddo, Off Main Candolim Road, Candolim, Goa, 403515
  • Candolim Beach
    ‪9 min walk‬
  • Fort Aguada
    ‪4 min drive‬
  • Calangute Beach
    ‪12 min drive‬
  • Goa (GOX-New Goa Intl.)
    ‪55 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Superior Room, 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Tranquility)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed (Tranquility)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Prestige)

Suite, 1 King Bed (Prestige)

Suite, 1 King Bed (Prestige)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 63 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Elegance)

Suite, 1 King Bed (Elegance)

Suite, 1 King Bed (Elegance)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 62 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Superior Twin Room, 2 Single Beds

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 33.1 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

About the area

Candolim

A luxury stay in Candolim awaits you at Novotel Goa Resort & Spa Hotel. You'll be 0.8 km (0.5 mi) from Candolim Beach and 2.8 km (1.7 mi) from Calangute Beach. Highlights at this family-friendly hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The coffee shop, Food Exchange, serves international cuisine and is open for breakfast, lunch and dinner. Chy is the hotel's own lobby lounge, serving drinks along with lunch and light fare. Enjoy the outdoor swimming pool, free kids' club, gym and Turkish bath/hammam. 226042 square feet (21000 square metres) of event facilities include 7 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a hot tub and a steam room. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Candolim hotel, you'll be 3.2 km (2 mi) from Fort Aguada and 4.5 km (2.8 mi) from Baga Beach.

What's nearby

  • Candolim Beach - 9 min walk - 0.8 km
  • Fort Aguada - 4 min drive - 3.3 km
  • Sinquerim Beach - 10 min drive - 3.3 km
  • Calangute Beach - 12 min drive - 2.8 km
  • Baga Beach - 14 min drive - 4.7 km

Getting around

  • Pernem Station - 26 min drive
  • Goa (GOX-New Goa Intl.) - 55 min drive

Restaurants

  • ‪Caravela Cafe - ‬6 min walk
  • ‪Alor Grande - ‬8 min walk
  • ‪The Bazaar - ‬3 min walk
  • ‪The Mango Grove - ‬6 min walk
  • ‪Fisherman's Cove - ‬7 min walk

About this property

Novotel Goa Resort & Spa Hotel

Luxury hotel with 2 restaurants and full-service spa
Novotel Goa Resort & Spa Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 7 meeting rooms are available. Event space at this hotel measures 226042 square feet (21000 square metres) and includes a conference centre. A children's pool, a hot tub, and a steam room are also featured at the luxury Novotel Goa Resort & Spa Hotel. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Candolim hotel.

  • 1 building
  • 121 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2 bars or lounges
  • 226042 sq ft of conference space
  • 21000 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Novotel Goa Resort & Spa Hotel offers 121 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a steam room and Turkish bath/hammam.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Languages

English, Hindi, Portuguese

Similar properties

Outdoor pool, free pool cabanas, pool umbrellas

Novotel Goa Candolim Hotel

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.0 out of 5, Very good, 338 reviews
The price is AU$133
includes taxes & fees
31 Mar - 1 Apr
Novotel Goa Candolim Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking
  • 24-hour return airport shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: INR 1,200 for adults and INR 600 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Chy
  • Food Exchange
  • Sunken Bar
  • Vero Cibo

Things to do

  • Arcade/game room
  • Archery
  • Basketball
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool
  • Playground
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Conference centre (226,042 square foot of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Novotel Goa Resort & Spa Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for INR 3520.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately INR 1200 for adults and from INR 600 for children
  • Airport shuttle fee: INR 4032 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 3520.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 8 AM to 8 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Mercure Goa Shrem
Novotel Goa Resort
Grand Mercure Shrem
Grand Mercure Shrem Resort
Grand Mercure Goa Shrem Resort Candolim
Novotel Goa
Novotel Goa Resort Spa
Novotel Goa Resort Spa
Novotel Goa & Hotel Candolim
Novotel Goa Resort & Spa Hotel Hotel
Novotel Goa Resort & Spa Hotel Candolim
Novotel Goa Resort & Spa Hotel Hotel Candolim

Frequently asked questions

What is the cancellation policy at Novotel Goa Resort & Spa Hotel?

Novotel Goa Resort & Spa Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Goa Resort & Spa Hotel?

As of 25 Mar 2025, prices found for a 1-night stay for 2 adults at Novotel Goa Resort & Spa Hotel on 30 Mar 2025 start from AU$145.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Goa Resort & Spa Hotel?

Yep, Novotel Goa Resort & Spa Hotel has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Novotel Goa Resort & Spa Hotel?

Yep, Novotel Goa Resort & Spa Hotel is a short 9-minute walk from Candolim Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Novotel Goa Resort & Spa Hotel?

Yep, there is an onsite spa at Novotel Goa Resort & Spa Hotel. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Novotel Goa Resort & Spa Hotel have a pool?

Novotel Goa Resort & Spa Hotel has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 8 AM to 8 PM.

What luxury perks are available at Novotel Goa Resort & Spa Hotel?

Novotel Goa Resort & Spa Hotel features a full-service spa, a health club and an outdoor pool. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Novotel Goa Resort & Spa Hotel a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Novotel Goa Resort & Spa Hotel.

Is Novotel Goa Resort & Spa Hotel family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Novotel Goa Resort & Spa Hotel is a hit with families.

Does Novotel Goa Resort & Spa Hotel serve breakfast?

Sure does, buffet brekkie is served daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Novotel Goa Resort & Spa Hotel?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Novotel Goa Resort & Spa Hotel?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Novotel Goa Resort & Spa Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Novotel Goa Resort & Spa Hotel?

No, pets and service animals are not allowed.

Novotel Goa Resort & Spa Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 75 out of 168 reviews
Rating 8 - Good. 55 out of 168 reviews
Rating 6 - Okay. 24 out of 168 reviews
Rating 4 - Poor. 8 out of 168 reviews
Rating 2 - Terrible. 6 out of 168 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Pranshoo

Stayed 4 nights in Dec 2024

8/10 Good

Vivek

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was nice and duplex rooms were good for family though location wasnt great and pool wasnt temperature regulated
Stayed 3 nights in Dec 2024

10/10 Excellent

Anish

Stayed 3 nights in Dec 2024

4/10 Poor

Ravi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Manoj

Travelled with family
Liked: Cleanliness, staff & service
Not my first choice
The hotel is located quite far from the main road, and the balcony furniture was damaged. Also, the sliding doors were difficult to open. Other than that, the stay was fine, but compared to other good hotels I’ve stayed at in Goa, this one was just average.
Stayed 6 nights in Aug 2024

10/10 Excellent

Garima

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Meena

Stayed 2 nights in Aug 2024

10/10 Excellent

Gerard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome service at the Novotel Candolim spa
We had an excellent stay. Of special mention are the staff at the Food Exchange. Our son is a special needs child who eats a very limited range of foods. They made every attempt to take care of our kids.A special shout out to Avi, Shubada, Shailendra, Chef Mahendra and the rest of the team. A big thank you!
Stayed 4 nights in Aug 2024

8/10 Good

Maulesh

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Room allocation was late, staff service not at par to expectation of Novotel. Indoor sports and kids activities are mostly paid and prices are on higher side.
Stayed 2 nights in May 2024

10/10 Excellent

RK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous and very friendly staff in the buffet restaurant, especially Ms. Yashoda if we got the name right. Indian food is the highlight, we ate the same cuisine for 4 days straight and still wanted more. Good pool area as well. Great location next to the buzzing Candolim beach road.
Stayed 5 nights in Mar 2024

6/10 Okay

Dave

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Another Novotel fail. Property was tired, outdated, Had to request a room change due the overpowering smell of sewerage emanating from the bathroom. They sent someone up with a bottle of air freshener!! I sent him away and enforced the room change. I will not knock the room staff efforts as they certainly were very willing to assist and serve generally. Except the breakfast staff who acted like they’d only just crawled out of bed, grumbling and scowling Not a chance I’ll use the Novotel or Accor chain of hotels ever again
Stayed 3 nights in Feb 2024

4/10 Poor

Dhara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
would not prefer for my next stay
Stayed 3 nights in Feb 2024

10/10 Excellent

Hitin

Liked: Cleanliness, staff & service, room comfort
Novotel Goa spa resort
This was my wife and I first time in Goa. We chose Novotel based on its excellent reputation and we had stayed in Cairo at that Hotel. Although the actual hotel is need of updating, the service from the staff was more than enough to make up that. In particular Rahuldev, Subarnh, Rohin ,Subhiv, to name but a few. There kindness and genuine attention to our needs was impeccable. Our stay was made more pleasurable by having such great service by the team at the Lotus restaurant! Really appreciated and thank you.
Stayed 5 nights in Feb 2024

8/10 Good

Poorvi

m
Stayed 3 nights in Apr 2023

10/10 Excellent

Arunkumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Vikram Varma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Exceptional Hospitality
Novotel Gotel and spa in Goa impresses with its vibrant atmosphere, friendly staff it’s an old well maintained property.Kids loved the pool area and it’s close proximity to candolim beach makes it an ideal retreat. Guests consistently praise the Novotel resort and Spa in Goa for its exceptional staff. The team is recognized for their warm hospitality, attentive service, and willingness to go above and beyond to ensure a pleasant stay. From the reception Linda, Shambhavi and Anchal at the restaurant, Daljit,Avi and Shubatra have been really helpful and were always around and took good care of us and not to mention Francis from the pool bar makes some amazing cocktails a must try,visitors often highlight the friendly and helpful demeanor of the staff, contributing to a positive and memorable experience at Novotel Hotel and Spa Goa.
Stayed 3 nights in Dec 2023

10/10 Excellent

Bala Krishna, Guntur

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury and kid friendly hotel.
Stayed 4 nights in Oct 2023

6/10 Okay

Debi

Stayed 2 nights in Oct 2023

10/10 Excellent

Sagar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

6/10 Okay

Kate

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very tired and shabby looking property. Rooms, spa, pool all in need of some serious TLC and a renovation. Rooms are small and there were musty smells that frequently entered our room presumably from the AC. Staff were young and inexperienced. Everything took sooooo long or had to be asked for several times. There also appeared to be a complete lack of anyone in charge - front of house, in the reception which probably explains the erratic/ non existent service. On reflection the best service came from the main entrance security who always said hello / smiled / were friendly whenever we entered or arrived. I can only assume they were outsourced! On the plus side the food from the al la carte menu was ok. Definitely wouldn’t return. Much better and cheaper places to stay in Candolim.
Stayed 3 nights in Apr 2023

8/10 Good

admin and

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

4/10 Poor

Vikram

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid Novotel
The room cleanliness was poor The window was open and there were mosquitoes in the room I found cockroaches in the bathroom. The room had a strange bad smell lingering on, thankfully we had aroma candles and that helped. The parking staff deserve compliments for managing in a very constrained space.
Stayed 1 night in Jan 2023

10/10 Excellent

Piyush

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very accommodating. We really enjoyed our stay.
Stayed 2 nights in Nov 2022

10/10 Excellent

Digvijay, Tempe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 4 nights in Jul 2022

8/10 Good

Aditya

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service
Mixed bag
Mixed bag. A lot of areas for the hotel to improve upon - service and room housekeeping being two of the major ones.
Stayed 3 nights in Apr 2022