6/10 Okay
Randall
Business traveller, Travelled with partner
3 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and were given 2 keycards. Our room was not a riverview, which I don't think was advertised, but not an issue.
We dropped off our stuff and went to my wife's art opening (she was a featured artist in Cape girardeau and had to give a presentation and stay for the actual 2 hour opening. We had dinner afterward.
When arriving back at the hotel, neither of our keycards worked. We went back to the front desk, where there seemed to be a lot of confusion about the keys and the room. They finally recoded our keys and we went back.
When we entered the room - with all of our stuff still in there, my wife found a hand written note from the manager, asking us to contact the front desk.
We didn't because it was late and we were very tired. We assumed it was about the key cards. We checked out the next morning with no problems.
On the way home the next day it finally occurred to us - someone had entered our room while we were gone and wrote us a note regarding our stay. Assuming it was about the non-working key cards, how could we have read it if we had no access to our room? The hotel had my email and phone number, why was I not contacted that way instead of a hotel employee breaking into our room?
It was a nice quiet room, and everything was fine, but the intrusion was a little off-putting, and the employees behavior when our cards didn't work was more than a little unusual.
Probably wont return.
Randall
Stayed 1 night in Aug 2024