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Hotel on the Promenade

4.0 star property
Family-friendly hotel with spa services and 24-hour front desk

Photo gallery for Hotel on the Promenade

Balcony
Deluxe Double or Twin Room | View from room
Beach/ocean view
Front of property - evening/night
Breakfast, lunch, dinner served; French cuisine, sea views

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Spa
  • 24/7 front desk
  • Parking available
  • Room service
The current price is AU$396
includes taxes & fees
15 Apr - 16 Apr

Explore the area

Map
11 Arthurs Road, Sea Point, Cape Town, Western Cape, 8001
  • Cape Town Stadium
    ‪4 min drive‬
  • Long Street
    ‪6 min drive‬
  • Cape Town Cruise Terminal
    ‪6 min drive‬
  • Cape Town (CPT-Cape Town Intl.)
    ‪28 min drive‬

Room options

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Minibar (some free items)
Flat-screen TV
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
Minibar (some free items)
Flat-screen TV
Pillow menu
Renovated in 2012
Down duvet
  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

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About the area

Cape Town

A family-friendly stay in the heart of Cape Town awaits you at Hotel on the Promenade. Within just a 10-minute stroll, you'll find Milton Beach and Sea Point Promenade. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .A day of pampering can include massages, body wraps and mani/pedis. The bistro, The Bistro, serves French cuisine and is open for breakfast, brunch, lunch and dinner. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4-property class Sea Point hotel include Cape Town Stadium and Cape Town International Convention Centre.

What's nearby

  • Cape Town Stadium - 4 min drive - 3.2 km
  • Cape Town International Convention Centre - 5 min drive - 4.8 km
  • Long Street - 6 min drive - 5.0 km
  • Cape Town Cruise Terminal - 6 min drive - 4.9 km
  • Camps Bay Beach - 8 min drive - 4.1 km

Getting around

  • Cape Town Station - 10 min drive
  • Observatory Station - 10 min drive
  • Cape Town (CPT-Cape Town Intl.) - 28 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪FireBirds - ‬5 min walk
  • ‪Food Inn - ‬3 min walk
  • ‪Atlantic Express - ‬5 min walk
  • ‪Seattle Coffee Company - ‬4 min walk

About this property

Hotel on the Promenade

Family-friendly hotel with spa services and 24-hour front desk
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. A computer station is on site and WiFi is free in public spaces.

You'll find a business centre on site. Spa services, a terrace, and multilingual staff are also featured at the family-friendly Hotel on the Promenade. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Cape Town hotel is smoke free.

  • 1 building
  • 7 guestrooms or units
  • 2 levels
  • Built in 2010
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel on the Promenade offers 7 accommodations with minibars (stocked with some free items) and minibars. Beds feature premium bedding. 40-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room fridges and espresso makers. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and laptop-compatible safes. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include facials, body wraps, body scrubs and body treatments.

Languages

Dutch, English, French, German, Portuguese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking; reservations required
  • 24-hour return airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Valet parking on site (ZAR 50 per day)
  • Limited on-site parking

Food and drink

  • Breakfast available for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free manager's reception
  • Snack bar/deli

Restaurants on site

  • The Bistro

Things to do

  • Bicycle rentals

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • Lift

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before 11:30 AM
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel on the Promenade

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for ZAR 250.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: ZAR 500.00 per day
  • Airport shuttle transfer per adult: ZAR 500 (one way)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: ZAR 500.00 per room (one way)
  • Valet parking fee: ZAR 50.00 per day
  • Rollaway bed fee: ZAR 250.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club.

We should mention

  • One child aged 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Cascades Promenade
Cascades Promenade Cape Town
Cascades Promenade Hotel
Cascades Promenade Hotel Cape Town
Cascades On The Promenade Cape Town, South Africa
Cascades On The Promenade Hotel Sea Point
Cascades On The Promenade Cape Town South Africa
Hotel Promenade Cape Town
Hotel Promenade
Promenade Cape Town
Cascades on the Promenade
Hotel on the Promenade Hotel
Hotel on the Promenade Cape Town
Hotel on the Promenade Hotel Cape Town

Frequently asked questions

What is the cancellation policy at Hotel on the Promenade?

Hotel on the Promenade offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel on the Promenade?

As of 26 Mar 2025, prices found for a 1-night stay for 2 adults at Hotel on the Promenade on 15 Apr 2025 start from AU$222.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel on the Promenade?

Yep, Hotel on the Promenade has a free self car park. Additionally there is valet parking for ZAR 50.00 per day. Onsite parking is limited.

Are there any beaches close to Hotel on the Promenade?

Yep, Hotel on the Promenade is a short 6-minute walk from Milton Beach.

Is there a spa on site at Hotel on the Promenade?

There's no onsite spa, but this property does offer services like body wraps and body scrubs.

What makes Hotel on the Promenade a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hotel on the Promenade.

Is Hotel on the Promenade family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that Hotel on the Promenade is a hit with families.

Is there a free airport shuttle available at Hotel on the Promenade?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel on the Promenade?

Yep, they've got a lounge bar and an onsite restaurant that serves French cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel on the Promenade?

Check-in begins at 1:00 PM. Check-out time is 11:30 AM.

Are pets allowed at Hotel on the Promenade?

No, pets and service animals are not allowed.

Hotel on the Promenade Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 21 out of 27 reviews
Rating 8 - Good. 5 out of 27 reviews
Rating 6 - Okay. 1 out of 27 reviews
Rating 4 - Poor. 0 out of 27 reviews
Rating 2 - Terrible. 0 out of 27 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

William A. Allen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true boutique hotel, small and elegant, with an attentive, efficient staff. A quiet luxury that made me want to return. The inclusive breakfasts were grand and delicious.
Stayed 2 nights in Mar 2023

10/10 Excellent

Tamra, Denver, CO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is boutique; cute outdoor restaurant. Location is less than a block from the beach. The owner is very attentive and the staff was superb. Accommodations were great! Food and drinks first rate. Highly recommended.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Sangwook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small boutique hotel in good location a couple blocks from the water. Room was very modern with big balcony and comfortable bed. The owner was very friendly and helpful and gave us suggestions/ tips for things to do around Cape Town.
Stayed 4 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Incredible stay. Fabulous location. Comfy bed. Good WiFi.
Stayed 5 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Boutique chic with a few niggles
The hotel staff were quite excellent in their service levels. The front desk manager is also very friendly and was quite quick to try solve our problems. One thinks she has to do this often. The room had an excellent bed, sheets and pillows. Good TV offering and great internet. The restaurant had a good menu and the room service was perfect. The rooms were serviced daily and all toiletries were replenished. Towels were cleaned daily.The in-room safe is large. The hotel is situated in a excellent location. Walking distance to the promenade and easy access to all tourist attractions. On the negative side, the hotel/guest house is small and so noise from the kitchen staff talking and slamming doors from other guests is quite disturbing although by 10pm all noise was over. The floors of the room were very dusty and looked as if they had not seen a wet wash in weeks. You only had to look in the corners and between the cables lying on the floor to feel as if walking barefoot or with socks on would be a bad idea. There was also a consistent smell of urine in the hotel dining area throughout our stay. This was quite bad, I'm not sure what was going on. Other than those negatives everything else was great.

10/10 Excellent

Raymond, Scottsdale, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel, great value
Wonderful hotel close to the beach. Excellent service. Very good restaurant.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great breakfast, great staff, very comfortable rooms with all the modern conveniences you could need.

10/10 Excellent

Michael, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel!
Service is great here - personalized, genuine and high quality. Rooms are well appointed and the location is safe and convenient to good restaurants and a short drive away from the cape town landmarks. I have to specifically compliment the chef here - the breakfast was the best we had in cape town, staying at several hotels. Highly recommended!

8/10 Good

FBB, Johannesburg

Liked: Staff & service, property conditions & facilities, room comfort
Superb!
The Cascades is an amazing boutique hotel. I thoroughly enjoyed my stay there. The rooms are superb!! Although the bathroom didn't seem like it had been cleaned properly (I found random hairs in the basin & shower) I find it hard to hold this against them due to the lovely I had at the hotel.

10/10 Excellent

Ilana, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The staff was extremely welcoming and friendly upon our arrival. The room was spacious, very clean and well appointed with modern amenities and a large balcony. Breakfast was delicious! Very close to the ocean and the Sea Point Promenade. Would definitely recommend!

10/10 Excellent

Jamie, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place with great hosts.
Best place we stayed in during our visit to Cape Town. Close to the water and about 4km out from the V&A waterfront and thankfully less touristy. Wonderful patio restaurant and the service was excellent. It's easy to hop on a bus and parking was easy to find. Uber is available in Cape Town so it's easy to get around if you prefer not to drive.

10/10 Excellent

SoWi, Belgium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel, kind and warm welcome by Els and her staff, extended breakfast. Fantastic service, very good adress in Cape Town !!!

8/10 Good

John & Hettie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chic
Had a great stay. Parking can be a problem. We only had "nibbles" as most of the meals on the menu (dinner) was not available. But it was good. Breakfast was awesome. The staff is really good and the reception when we arrived the best.

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 4 nights in Oct 2024

10/10 Excellent

Danilo, Ribeirao Preto, SP-Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente localização e visinhança. Equipe fantástica, bem receptivos e atenciosos. Café da manhã impecável!
Stayed 5 nights in Jun 2018

10/10 Excellent

didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bel hotel
Tres bel hotel,propre bien situé, Acceuil remarquable

10/10 Excellent

Anton, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Litet och personligt hotell i bästa läge
Ett litet och mycket fint boutique hotell som gjorde vår vistelse i Kapstaden så bra som överhuvudtaget är möjligt. Mycket hjälpsam och trevlig personal. Rummet var stort, funktionellt och rent med en stor hörnbalkong på andra våningen. Delvis utsikt över havet. Frukosten var fräsch och varierad och maten på lunch och middag var mycket bra.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay in Sea Point.
Awesome place to stay in Cape Town. Really close to the beach with very confortable bedroom and tasty breakfast. Staff is very friendly.

10/10 Excellent

CHIEH, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location good, good price, sweet staff.
Great place to stay. The staff are all friendly and willing to help. Quiet neighbourhood and close to the beach.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Belen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rodrigo, Sao Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom!
O hotel é muito bem localizado, fica em Sea Point. Dá pra andar pra praia a pé, tem um calçadão muito legal pra dar uma caminhada e fazer um exercício. O staff é muito simpático, o quarto tem um tamanho bom e o banheiro também. Cama e banho confortáveis. O restaurante do hotel não é nada excepcional, mas oferece boas opções. O café da manhã incluído tb é farto. Apenas 2 pontos negativos a serem mencionados: a simpatia do gerente não era das melhores, apesar que no último dia conhecemos a esposa dele que o substituiu e a diferença foi de 180 graus, muito simpática, pena que só a conhecemos no último dia! E a internet oferecida nos quartos, muito instável e apenas 1 aparelho por vez ( pra quem depende de internet durante a viagem é uma questão).