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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property
Hotel with a 24-hour front desk, steps from Aude Gate

Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
Minibar, in-room safe, individually decorated, desk
Terrace/patio
Lobby
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Room service
  • Pet-friendly
  • Laundry
The current price is AU$217
includes taxes & fees
9 Mar - 10 Mar

Explore the area

Map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Historic Fortified City of Carcassonne
    ‪1 min walk‬
  • Aude Gate
    ‪1 min walk‬
  • Basilica of St. Nazaire and St. Celse
    ‪2 min walk‬
  • Carcassonne (CCF-Pays Cathare)
    ‪17 min drive‬

Room options

View all photos for Superior Triple Room

Minibar, in-room safe, individually decorated, desk

Superior Triple Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Private bathroom
Hairdryer
Minibar
Coffee/tea maker
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

View all photos for Classic Room

Classic Room

Classic Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Private bathroom
Hairdryer
Minibar
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, individually decorated, desk

Superior Twin Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Private bathroom
Hairdryer
Minibar
Coffee/tea maker
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Minibar, in-room safe, individually decorated, desk

Superior Double Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
TV
Private bathroom
Hairdryer
Minibar
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
TV
Private bathroom
Hairdryer
Minibar
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, desk

Junior Suite

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • Sleeps 4
  • 1 Double Bed, 1 Single Bed and 1 Single Trundle Bed

Similar properties

Privilege Room - a double bed and a trundle bed for 2 people

Mercure Carcassonne la Cite Hotel

  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, (193)
The price is AU$218
for 1 room
includes taxes & fees
19 Mar - 20 Mar
Mercure Carcassonne la Cite Hotel

About the area

Carcassonne

Hôtel Le Donjon - Coeur de la Cité Médiévale puts you in the heart of Carcassonne, within steps of Aude Gate and School Museum. Highlights at this hotel include a restaurant and in-room free WiFi. .For a drink, you can stop by the hotel's own lounge bar. Business amenities include meeting rooms and a business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a short walk of this 4-property class City of Carcassonne hotel include Narbonnaise Gate and Château Comtal.

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
  • Aude Gate - 1 min walk - 0.1 km
  • Narbonnaise Gate - 2 min walk - 0.2 km
  • Château Comtal - 3 min walk - 0.3 km
  • Theatre Jean Deschamps - 4 min walk - 0.3 km

Getting around

  • Carcassonne Station - 6 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪Restaurant la Barbacane - ‬2 min walk
  • ‪L'Escargot - ‬2 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪Le Trouvère - ‬1 min walk
  • ‪Les Terrasses de la Cité - ‬2 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

Hotel with a 24-hour front desk, steps from Aude Gate
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Hôtel Le Donjon - Coeur de la Cité Médiévale. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Carcassonne hotel.

  • 61 guestrooms or units
  • 3 levels
  • 3 buildings
  • Conference rooms
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hôtel Le Donjon - Coeur de la Cité Médiévale offers 61 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include baths or showers and hairdryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:30 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 3 December and 20 January.

Access methods

Staffed front desk

Pets

  • Pets: EUR 12 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 for adults and from EUR 9 for children
  • Valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 12 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, JCB International, Eurocard and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number FR39326379401

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Frequently asked questions

What is the cancellation policy at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Hôtel Le Donjon - Coeur de la Cité Médiévale offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hôtel Le Donjon - Coeur de la Cité Médiévale?

As of 5 Mar 2025, prices found for a 1-night stay for 2 adults at Hôtel Le Donjon - Coeur de la Cité Médiévale on 9 Mar 2025 start from AU$207.52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yep, Hôtel Le Donjon - Coeur de la Cité Médiévale has secured uncovered valet parking with in/out privileges for EUR 24 per night. Onsite parking is limited.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale serve breakfast?

Sure does, buffet brekkie is served daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Hôtel Le Donjon - Coeur de la Cité Médiévale?

No, Hôtel Le Donjon - Coeur de la Cité Médiévale does not offer an airport shuttle service.

Is there a bar or restaurant at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Check-in begins at 4:30 PM. Check-out time is noon.

Are pets allowed at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Furry friends are welcome at Hôtel Le Donjon - Coeur de la Cité Médiévale, with food and water bowls on offer.

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 597 out of 1005 reviews
Rating 8 - Good. 300 out of 1005 reviews
Rating 6 - Okay. 76 out of 1005 reviews
Rating 4 - Poor. 19 out of 1005 reviews
Rating 2 - Terrible. 13 out of 1005 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a property with character. Staff was professional, helpful and courteous. Located within the city wals, this was an ideal location to walk around, explore with easy access to shops and restaurants. Very Nice room on the second Floor with separate toilet and shower rooms. Lighting in the main room could be enhanced. Very good breakfast buffet with enough choice to please anybody. Very courteous breakfast room attendant. Quiet area as the mediëval city is virtually carfree. Highly recommended. We took the bus from the train station and a taxi back.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful, heart of the Cite
We were greeted by a lovely friendly receptionist who quickly checked us in and showed us to our room. The room was large and comfortable with a seating area and a raised bed area. The bed was large and comfortable with lovely linen and very comfortable. The bathroom had a separate shower and a bath and the toilet was separate which was really nice. We had a fridge which was handy and the TV was by the bed and was easily positioned towards the bed. The room overlooked the garden and was very peaceful. It was too cold to sit outside though there was a table and chairs if we had wanted to do so. The hotel is in the heart of the Cite and is close to lots of bars and restaurants. At this time of the year (late November) not all are open and some are only open on certain days or times so choice is smaller for eating in the evening but we found that the food was good at all the places we chose. We were very happy with our stay this being our 4th stay at this hotel and this was definitely the best room we have had at this hotel. We will no doubt be staying here again and really recommend this hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfortable
Stayed 3 nights in Nov 2024

10/10 Excellent

Sylvia, Gurabo

Stayed 2 nights in Oct 2024

10/10 Excellent

Sandra

Stayed 1 night in Oct 2024

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice option in the medieval town. The private patio was a nice touch.
Stayed 1 night in Nov 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Margaret Tomaszek

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a historic hotel in the heart of Carcassonne. There are steps to the rooms. It was clean with an accommodating staff. We had a later arrival than planned and the parking attendant waited and got us and all our luggage to the hotel. We were able to access parking after hours also with a code. Breakfast was good. The bar area was lovely. I would stay here again.
Stayed 3 nights in Oct 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
A great choice for a night or two within the medieval walled city.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ivor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Amenities
Great place to explore Carcasonne. Well located. Helpful stsff
Stayed 2 nights in Oct 2024

4/10 Poor

Henry, Chula Vista

Stayed 1 night in Sep 2024

8/10 Good

Erika

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall. Property could use some light maintenance but service was great.
Stayed 2 nights in Oct 2024

8/10 Good

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Barbara

Stayed 1 night in Oct 2024

10/10 Excellent

stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff was excellent as was our room. loved the town and would recommend two night stay.
Stayed 1 night in Sep 2024

6/10 Okay

Diane

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

8/10 Good

Kay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very central location, clean and tidy The room I had was a little on the dark side but very comfortable
Stayed 3 nights in Oct 2024

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the rooms in a private courtyard was outstanding.
Stayed 1 night in Sep 2024

8/10 Good

Yu-Shan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Its a great place to stay when you want to visit Carcassone and be inside the walls. The hotel gardens was very nice. The only issue with the room was the carpet and the toilet (very low seat and toilet water splashed onto the seat when you flushed).
Stayed 2 nights in Sep 2024

10/10 Excellent

Dr. Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent stay
Lovely room, super location, friendly staff, good value
Stayed 1 night in Oct 2024

4/10 Poor

kristina, Brokklyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room 22 had a broken toilet and staff couldn’t care less about it … we only stayed 1 night so we survived but the hotel personnel was arrogant and dismissive about toilet not flushing down . Location was good, we didn’t have breakfast at the hotel . Garden and private garden seating area are lovely .
Stayed 1 night in Sep 2024

10/10 Excellent

RJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staying in the castle but was tricky finding food in the morning if you didn’t want to go with hotel Continential breakfast. Service, hotel and location were excellent. Room was comfortable and bathroom was a good size for a hotel.
Stayed 2 nights in Sep 2024

8/10 Good

Ellen

Stayed 1 night in Sep 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, great location for the city.
Stayed 1 night in Sep 2024