Ratings based on 129 Verified Reviews

Real reviews from guests who’ve stayed
3.1 out of 5
91% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
3.3 Room comfort
2.7 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 26 May 2021 on Expedia
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 3 Aug. 2020 on Expedia
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 24 Jul. 2020 on Expedia
2 out of 5
by A verified traveller

Not what I expected from this well known resort

Posted 29 Mar. 2020 on Hotels
We just had an overnight stay in this all inclusive hotel due to the President closing most hotels the following day due to coronavirus. We had a ‘bungalow’ room on the ground floor, facing the sea with a lovely view. The location was great – right on a narrow strip of golden sand with a beautiful turquoise sea. The pool area was attractive. The bars served cocktails made from pre-mixed ‘syrups’ dispensed from slushpuppy-type machines & were not good. Maybe this is normal (I’ve never stayed at an all inclusive before). As with many hotels in Cuba, this one is tired. Breakfast eggs & lunch/dinner meats were cooked in front of you. Please note that my review is for a hotel about to close.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 19 Mar. 2020 on Hotels
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 20 Feb. 2020 on Hotels
2 out of 5
by A verified traveller from Sydney

Posted 19 Jan. 2020 on Expedia
It was so dated and literally not one bit of maintenance had been done on the property. We tried to use the tennis courts and the rackets had bandages as grips. The towels were soiled. The whole place was covered in mould. It was grotty and disgusting.
Comment from Hotel Management
22 Jan. 2020 by Quality Manager, Hotel Management
Dear Annabelle, We appreciate you taking the time to share your opinion of our tropical island resort Iberostar Bella Costa. We can assure you our housekeeping and maintenance teams follow strict cleaning procedures to ensure the hotel and grounds are kept immaculate and are always happy to restore or replace any item that is not to your complete satisfaction. We are sorry that on this visit that was not the impression that you received and we apologize if this made your holiday seem less than perfect. We hope you will choose to experience one of our other strategically located Iberostar hotels, so we can conquer you with our quality and passion. Best Regards, Quality Manager Iberostar Bella Costa
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 3 Jan. 2020 on Hotels
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 17 Dec. 2019 on Expedia
2 out of 5
by A verified traveller

This traveller left a rating score only Posted 15 Dec. 2019 on Expedia