4/10 Poor
Louisa
22 Aug 2024
Disliked: Cleanliness, staff & service
Waited about 10 mins to check in, lady was busy with another customer and a guy was on the laptop. He could’ve just stopped what he was doing for 10 mins and check me, my husband and his daughter in. I booked for two rooms thinking that we would be next to eachother and we wasn’t, one room was on 13th floor and the other room was on the 14th floor. Completely unacceptable for the amount I paid, I wouldn’t expect this from this sort of hotel. Mine and my husbands room had glitter/sequins over the floor and when I went to scrap them up off the floor I also got clumps of dark coloured hair, so he went downstairs and asked someone to vacuum our room, didn’t have enough towels for us two, only had one bath sheet, one hand towel and a foot mat. So he had to go back downstairs to get another towel for himself. After driving 8hours to get to the hotel for the Billy Joel concert this is the last thing we wanted.
Louisa
Stayed 1 night in Aug 2024