4/10 Poor
Verified traveller
Travelled with partner
2 July 2021
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hotel common areas are nice.
Breakfast is very limited and feels cheap, but breakfast staff are nice. I'd give it a 4 out of 10.
Custmer service is pretty much not existent. I asked for an iron at 8pm and I was told that thet they do not provide such service. I had have an argument which enabled me the priviledge to get them to contact the manager and ask what to do. They eventually did not help and referred me to the wash and ironing room service which could only be provided the day after for a charge, so 0 marks on effort and customer service; nice rooms and hotel stars are useless if you do not accomodate such simple requests. Needless to say that bringing my iron in my trolley was out of discussion. I felt like a lemon to squeeze.
Parking is also very limited. I ended up parking in the free public car park as hotel parking was always busy. So there is not really a private parking space if they have 6 parkings and lot of rooms. This was a crucial attribute in my decision to choose this hotel and I eventually felt a little mislead.
Rooms are nice and clean, but also dated. Stains can be seen everywhere on furniture and shower/toilette.
The view and location are the only selling points of the hotel.
We eneded up having a good 3 days break.
Would I go back to Lu hotel riviera? No, I'd choose a different hotel. Would I reccomend it to others? No, avoid this place as it is pretentious, not cheap and their passive customer service makes is a below average hotel.
Verified traveller
Stayed 3 nights in Jun 2021
