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Hotel Casa Los Puntales

3.5 star property
Hotel with free breakfast, a short walk to Clock Tower
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Casa Los Puntales

Exterior
Select Comfort beds, in-room safe, blackout curtains, iron/ironing board
Interior
Lobby
Terrace/patio

Reviews

7.0 out of 10

Good

Popular amenities

  • Hot tub
  • Bar
  • Breakfast included
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
Calle de Los Puntales, Carrera 9 #37-36, Ciudad Amurallada, San Diego, Cartagena, Bolivar, 78596
  • Plaza de San Diego
    2 min walk
  • Restaurante Carmen Cartagena
    1 min walk
  • Marsol Bus Station
    15 min walk
  • Cartagena (CTG-Rafael Núñez Intl.)
    9 min drive

Room options

View all photos for Double Room

Double Room

Double Room

Highlights

Air conditioning
LCD TV
Select Comfort bed
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
Rainfall showerhead
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double Room Single Use, 1 Double Bed

Standard Double Room Single Use, 1 Double Bed

Standard Double Room Single Use, 1 Double Bed

Highlights

Air conditioning
LCD TV
Blackout curtains
Select Comfort bed
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Air conditioning
LCD TV
Blackout curtains
Select Comfort bed
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Air conditioning
LCD TV
Blackout curtains
Select Comfort bed
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

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About the area

Cartagena

Hotel Casa Los Puntales puts you in the heart of Cartagena, within steps of Iglesia de Santo Toribio de Mangrovejo and Santo Toribio Church. Highlights at this hotel include free continental breakfast, a restaurant and a bar/lounge. .Enjoy the Hot tub and pool loungers. Other amenities include a free manager's reception, Wi-Fi in public areas and a snack bar/deli. Each morning free breakfast is served. There's also the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 3.5-property class Cartagena Walled City hotel include Clock Tower and within 30 minutes you'll find Bocagrande Beach.

What's nearby

  • Clock Tower - 6 min walk
  • Walls of Cartagena - 6 min walk
  • Bolivar Square - 9 min walk
  • Cartagena de Indias Convention Center - 12 min walk
  • San Felipe de Barajas Castle - 18 min walk

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 9 min drive

Restaurants

  • ‪Amasa - ‬1 min walk
  • ‪Restaurante Carmen Cartagena - ‬1 min walk
  • ‪Restaurante Mistura - ‬2 min walk
  • ‪Restaurante La Mulata - ‬1 min walk
  • ‪Tap Ten - ‬1 min walk

About this property

Hotel Casa Los Puntales

Hotel with free breakfast, a short walk to Clock Tower
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is available in public spaces for a fee.

Business amenities include a business centre and limo/town car service. A hot tub, a rooftop terrace, and multilingual staff are also featured at Hotel Casa Los Puntales. An airport shuttle (available 24 hours) and a cruise ship terminal shuttle are available for a fee.

Smoking is allowed in designated areas at this 3.5-star Cartagena hotel.

  • 1 building
  • 6 guestrooms or units
  • 3 levels
  • Built in 1808
  • Continental breakfast (free)
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Garden
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hotel Casa Los Puntales offers 6 air-conditioned accommodations with a safe and a hairdryer. Beds feature Select Comfort mattresses. 32-inch LCD televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Spa tub
  • Tennis
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Contactless check-out

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Casa Los Puntales

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 26.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 30 per vehicle (return, maximum occupancy 3)
  • Rollaway bed fee: USD 26.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, debit cards and cash.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Los Puntales
Casa Los Puntales Cartagena
Hotel Casa Los Puntales
Hotel Casa Los Puntales Cartagena
Los Puntales
Puntales
Casa Los Puntales
Jadi Hotel Los Puntales
Hotel Casa Los Puntales Hotel
Hotel Casa Los Puntales Cartagena
Hotel Casa Los Puntales Hotel Cartagena

Frequently asked questions

What is the cancellation policy at Hotel Casa Los Puntales?

Hotel Casa Los Puntales offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Hotel Casa Los Puntales?

The closest beach to Hotel Casa Los Puntales is Bocagrande Beach (3.5 km).

What makes Hotel Casa Los Puntales a romantic place to stay?

1 hot tub and a lounge bar, as well as rainfall showerheads and comfy beds in the guestrooms, help set the scene for a romantic weekend at Hotel Casa Los Puntales.

Does Hotel Casa Los Puntales serve breakfast?

Yep, complimentary continental brekkie is on offer daily between 7:00 AM and 9:30 AM.

Is there a free airport shuttle available at Hotel Casa Los Puntales?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Casa Los Puntales?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Casa Los Puntales?

Check-in begins at 3 PM. Check-out time is 1 PM.

Are pets allowed at Hotel Casa Los Puntales?

No, pets and service animals are not allowed.

Hotel Casa Los Puntales Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 13 out of 46 reviews" "
Rating 8 - Good. 12 out of 46 reviews" "
Rating 6 - Okay. 10 out of 46 reviews" "
Rating 4 - Poor. 4 out of 46 reviews" "
Rating 2 - Terrible. 7 out of 46 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Gustav

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
1. poor reservation system forcing me to move; inflexible staff 2. inadequate room assignment policy. I wanted a room upstairs, but there was apparently no availability. Early next moring I saw two open unused rooms 3. poor bathroom: shower works hardly 4. low cost facility with low standards. This could be made very nice with some investment 5. Second night at Casa Quero. Just a bit more expensive, but miles nicer
Stayed 1 night in May 2022

8/10 Good

Lina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a night!
Stayed 2 nights in Jan 2022

10/10 Excellent

Jean

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location great balcony great staff great food I give them a great rating felt very safe and free to do anything with access to the whole walled city
Stayed 3 nights in Sep 2021

4/10 Poor

LUKE

Stayed 3 nights in Oct 2021

2/10 Terrible

Harry

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To begin with they probably don’t have the Hotel enviame in front they use a different name and it’s not in the ad address it is located on the map so when I finally found a place it was close it was nobody in the lobby I called the number and the guy told me that they have oversold all the rooms and they don’t have any room available and I was not going to get my money back because he said that I was too late doing check-in. Something that it was not true because of the page Expedia it doesn’t say that you have to check in at any certain time also he said that this is not the first time he hast to send people away because this is Hotel with overbook the owner of the hotel did not wanna face the customers he sent somebody over what’s on information that it was not accurate regarding the reservations.Arrived at the hotel 11:30 PM and it was not all the hotels close to this one so I have to look for hotels in the middle of the night in a city that we don’t know any country that we don’t know any language that we don’t speak speak
Stayed 1 night in Sep 2021

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family environment. The staff are great. The breakfast was wonderful and fresh everyday
Stayed 18 nights in Jul 2021

6/10 Okay

Ezequiel, San José, Costa Rica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room given the first day was really small, it was impossible to move around. Fortunately, the receptionist was able to upgrade my room. Breakfast was good, the service was fine overall.
Stayed 5 nights in Jan 2020

8/10 Good

Franklin

Liked: Cleanliness, staff & service, room comfort
Hotel Puntales in Old City
This hotel was amazing as far as accommodations and location for the price. However I had to check in almost 3 hours later as my room “wasn’t ready” due to some plumbing problem, which left my shower barely working. Extremely low water pressure. Other than that. The room was comfortable, staff very friendly!
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, wonderful staff, rooms, charm, rooftop terrace.
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Two locked doors to go in and out. Must ring bell and wait for someone to let you in or out, day or night. Hotel policy is they will enter your room and turn your airconditioning off when you leave room. Very loud music near by. Must be totally out of soap or toilet paper before they issue more. Breakfast isnt much and your gonna wait. Always being nickled and dimed. But the staff is extreamly nice. The policy maker needs a reality check.
Stayed 15 nights in Dec 2019

6/10 Okay

Martha

Stayed 4 nights in Oct 2019

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly place in great location
The hotel is in a great location, a few minutes walk from all the sights. The rooms are quite spacious, not luxurious, but with character as they within one of the old buildings of Cartagena. Breakfast was a treat, with attentive staff, served on the roof terrace.
Stayed 2 nights in Aug 2019

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant!! I do recommend it, for the prices is great! The recepcion staff very helpful and lovely.
Stayed 2 nights in Feb 2019

10/10 Excellent

Stu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is perfect, on the outskirt of the walled city, but still in the walled city. It is nice because it is not right in the middle where all the tourist traffic is at. Perfect walking distance to everything, literally everything. the hotel staff was very helpful with questions and anything i needed. I would stay here again.
Stayed 4 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was Checked into a dirty, noisy room with no window, next to reception very noisy Asked to change - not possible - until I filled in my Expedia feedback when a new room was suddenly available Much better - bigger brighter, away from noise although with a huge cockroach The next day the room I had complained about that they had denied was dirty is now being completely redecorated !
Stayed 3 nights in Sep 2018

10/10 Excellent

Maykol I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

8/10 Good

Lauren

Liked: Cleanliness, staff & service, room comfort
Great value for your money
Great value for your money. Beds are comfortable and AC works great. The hotel is in close walking distance to several restaurants and shops within the walled city. Front desk staff was very friendly. I’d stay here again.
Stayed 2 nights in May 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Central to the old town, pwrfect location.
A great central spot and very quiet at night. Restaurants and lively nightlife very close, safe and easy to get around the town.
Stayed 1 night in Jan 2018

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, staff, rooftop, and location!
Good A/C, Hot Water, big comfy bed in a cozy room with lots of character. Wifi could be better, but it wasn't "bad"
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very convenient location in the Old City. Quiet street, yet easy walking everywhere. Very helpful reception staff. Simple, but good breakfast on roof terrace. Room safe needed to be replaced. Challenging for those with difficulties climbing stairs.
Stayed 2 nights in Jul 2017

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff very friendly. Room was nice, but there were ants coming in from flowers outside of window. There was a leak in bathroom sink and we were told to put a towel down. Other than that. Great visit.

4/10 Poor

Carmen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort