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NH Cartagena Urban Royal

3.5 star property
Hotel with a rooftop terrace, steps from Clock Tower

Photo gallery for NH Cartagena Urban Royal

Terrace/patio
Reception
Exterior
Exterior
Sports facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Breakfast available
  • Laundry
  • Housekeeping
The current price is AU$199
includes taxes & fees
9 Mar - 10 Mar

Explore the area

Map
Plaza de los Coches Cr 7# 34-10, Cartagena, Bolivar, 130001
  • Clock Tower
    ‪1 min walk‬
  • Bolivar Square
    ‪4 min walk‬
  • San Pedro Claver Church and Convent
    ‪4 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪17 min drive‬

Room options

View all photos for Superior Room (Extra Bed 2 Adults + 1 Child)

Minibar, in-room safe, desk, free WiFi

Superior Room (Extra Bed 2 Adults + 1 Child)

Highlights

Air conditioning
Fridge
LCD TV
Hairdryer
Eco-friendly toiletries
Private bathroom
Minibar
Eco-friendly cleaning supplies
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room (View)

Minibar, in-room safe, desk, free WiFi

Superior Room (View)

Highlights

Air conditioning
Fridge
LCD TV
Hairdryer
Eco-friendly toiletries
Private bathroom
Minibar
Eco-friendly cleaning supplies
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, Balcony

Minibar, in-room safe, desk, free WiFi

Deluxe Room, Balcony

Highlights

Balcony
Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Minibar, in-room safe, desk, free WiFi

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Fridge
LCD TV
Hairdryer
Eco-friendly toiletries
Private bathroom
Minibar
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
Fridge
LCD TV
Hairdryer
Eco-friendly toiletries
Private bathroom
Minibar
Eco-friendly cleaning supplies
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Voilá Centro Histórico

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.6 out of 5, Wonderful, (545)
The price is AU$331
for 1 night
for 1 night
9 Mar - 10 Mar
Voilá Centro Histórico

About the area

Cartagena

NH Cartagena Urban Royal puts you in the heart of Cartagena, steps from Clock Tower and within a 10-minute stroll of Walls of Cartagena. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .The restaurant, Restaurante, serves international cuisine and is open for lunch and dinner. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and noon. There's also the convenience of airport drop-off service. .Attractions within a 20-minute walk of this 3.5-property class Cartagena Walled City hotel include Cartagena de Indias Convention Center and Bocagrande Beach.

What's nearby

  • Clock Tower - 1 min walk
  • Bolivar Square - 4 min walk
  • Cartagena de Indias Convention Center - 7 min walk
  • Walls of Cartagena - 8 min walk
  • Bocagrande Beach - 19 min walk

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 16 min drive

Restaurants

  • ‪Mirador Café & Bar - ‬1 min walk
  • ‪Amaretto - ‬2 min walk
  • ‪Plaza de los Coches - ‬1 min walk
  • ‪Hard Rock Cafe Cartagena - ‬2 min walk
  • ‪The Clock Pub - ‬1 min walk

About this property

NH Cartagena Urban Royal

Hotel with a rooftop terrace, steps from Clock Tower
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at NH Cartagena Urban Royal.

This 3.5-star Cartagena hotel is smoke free.

  • 1 building
  • 28 guestrooms or units
  • 6 levels
  • Built in 2011
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • 1 conference room
  • Dining venue
NH Cartagena Urban Royal offers 28 air-conditioned accommodations with minibars and a safe. 42-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport drop-off shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to noon on weekends; COP 43,000 to 78,000 for adults and COP 25,000 to 38,000 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurante

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: COP 110 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately COP 43000 to 78000 for adults and COP 25000 to 38000 for children
  • Airport shuttle fee: COP 83000 per vehicle (maximum occupancy 4)
  • Pet fee: COP 110 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Reloj Royal
Reloj Urban
Royal Reloj
Urban Royal Puerta Reloj
Urban Royal Puerta Reloj Cartagena
Urban Royal Puerta Reloj Hotel
Urban Royal Puerta Reloj Hotel Cartagena
NH Cartagena Urban Royal Hotel
Urban Royal Hotel
NH Cartagena Urban Royal
Urban Royal
NH Cartagena Urban Royal Hotel
NH Cartagena Urban Royal Cartagena
NH Cartagena Urban Royal Hotel Cartagena

Frequently asked questions

What is the cancellation policy at NH Cartagena Urban Royal?

NH Cartagena Urban Royal offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at NH Cartagena Urban Royal?

As of 23 Feb 2025, prices found for a 1-night stay for 2 adults at NH Cartagena Urban Royal on 9 Mar 2025 start from AU$198.95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to NH Cartagena Urban Royal?

Yep, NH Cartagena Urban Royal is a short 19-minute walk from Bocagrande Beach. Fun beach activities include snorkelling and windsurfing.

Does NH Cartagena Urban Royal have a pool?

NH Cartagena Urban Royal has an outdoor pool.

Does NH Cartagena Urban Royal serve breakfast?

Yeah, buffet brekkie is offered on weekdays between 6:30 AM and 10:00 AM and weekends between 6:30 AM and noon.

Is there a free airport shuttle available at NH Cartagena Urban Royal?

No, but there's a shuttle from the hotel to the airport that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at NH Cartagena Urban Royal?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at NH Cartagena Urban Royal?

Check-in begins at 3:00 PM. Check-out time is noon.

NH Cartagena Urban Royal Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 181 out of 442 reviews
Rating 8 - Good. 140 out of 442 reviews
Rating 6 - Okay. 66 out of 442 reviews
Rating 4 - Poor. 28 out of 442 reviews
Rating 2 - Terrible. 27 out of 442 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Sean

Stayed 1 night in Nov 2024

10/10 Excellent

joseph

Liked: Amenities
Location
Stayed 1 night in Nov 2024

8/10 Good

Jawaun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff. They do a great job
Stayed 4 nights in Oct 2024

10/10 Excellent

Socrates

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are helpful and friendly.
Stayed 3 nights in Oct 2024

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

JAMES, Washington

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
No clue where to begin. Service was terrible! Upon checkin, every single guest had to provide ID. My family is from Colombia, so I was told they would have to pay additional tax as my guests even though it was MY reservation and I PAID for the room and tax already! We were told my nephew (1yr old) was not allowed to stay because he did not have an ID and his father did not have his birth certificate with him. When making the reservation on Travelocity it asked how many people in each room, I indicated 2 adults and 1 child per room (I book two Superior Rooms [Extra Bed 2 Adults 1 Child). It asked for their ages, I said 16 and 1, and I was told I only booked rooms for 4 adults! They told me I had to pay extra for the kids! THEN.... they put my family in a room with ONE BED although I booked a room with two beds and did not tell me!!!! They said they can't see what is booked when you use a site like Travelocity, and they did not have two of the rooms I reserved available. After leaving to find another hotel, when I returned to checkout I was told they were going to move my family to another room which ended up being exactly the type of room I reserved in the first place! An entire 90 minutes of my time WASTED!!! My room faced the plaza and the hotel is right by the clock tower which was a nice view. However, the nice view turned out to be a NIGHTMARE because they party in the plaza ALL NIGHT!!! Sirens, alarms, music, loud people til 6am! Mold, mildew, broke toilet and lamps
Stayed 1 night in Oct 2024

10/10 Excellent

Jose Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

6/10 Okay

Vera

Business traveller
Liked: Staff & service
Disliked: Amenities
The location is good and the rooftop with the pool nice. However the installations are oldish and poorly taken care of. My room was interior and noisy due to the noise of ACs.
Stayed 1 night in Sep 2024

10/10 Excellent

Michael, Scottsdale

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and rooms!
Stayed 1 night in Sep 2024

6/10 Okay

Adame

Stayed 8 nights in Aug 2024

10/10 Excellent

Tanisha, bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful roof top pool. The staff sung me happy birthday and left desert in my room.
Stayed 3 nights in Sep 2024

4/10 Poor

Rosano

Liked: Staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

Steven

Liked: Staff & service, amenities, property conditions & facilities
the from desk overnight staff is very helpful i recommend eating at the lobby restaurant in order to have more time to do things throughout the day
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
El hotel tiene buena ubicación y servicio, solamente eso. Luego al estar al lado de una plaza hay ruido toda la noche. En dos noches de alojamiento el ruido se mantenía hasta las 5AM, y el hotel no provee tapones antiruido ni nada. Además parece que el negocio del hotel no es el alojamiento, que no es barato. Sino el minibar, dónde te venden un agua a un precio ridículamente alto.
Stayed 2 nights in Aug 2024

10/10 Excellent

Indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best view of main entrance to wall city
Over all was AMAZING
Stayed 6 nights in Jul 2024

10/10 Excellent

Gabriela

Stayed 3 nights in Jul 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful but noisy
Beautiful hotel. Great central location. Excellent service. Very popular tourist spot outside, this lends to a very noisy atmosphere. If you have a room with a view. The views are fantastic but noisy until 3-4am. Morning is quiet. The pool has a fantastic view also!!!
Stayed 3 nights in Jul 2024

8/10 Good

Jayson

Liked: Cleanliness, staff & service, room comfort
Not bad but
It is a fantastic location, and the rooftop with the pool is perfect. The staff was very attentive. However, the rooms are dated for an “urban” hotel, and the towels look like they have been there since the late 70s. Also, if you have a light sleep, remember that the hotel is in the middle of Party Central.
Stayed 4 nights in Jul 2024

10/10 Excellent

Brendaly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 3 nights in Jun 2024

10/10 Excellent

Rasheed

Stayed 3 nights in May 2024

8/10 Good

Orhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Easy and quick check in, friendly staff. Excellent location to walk around the city. Room is small but good orginized and very good view to the clock tower, plaza and the sea... Next buildings have a rooftop bar and disco which has laud almost during the night. The point is if you want to stay in historical area, there is no chance to be away from these kind of noisy places. So, I could not complaint about this.
Stayed 2 nights in May 2024

10/10 Excellent

Leon

Stayed 2 nights in May 2024

4/10 Poor

VERONICA

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El personal muy atento y una buena ubicacion
Stayed 4 nights in Apr 2024

6/10 Okay

Lino

Travelled with family, Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
The hotel itself is ok. It’s smack in the middle of el centro feet from the clock tower. A little wear and tear, but that’s not a big deal. The room did look nicer on the pictures if I had to be honest. The comforter had a couple of yellow stains on it. The AC unit did not cool very well. I didn’t anticipate nor appreciate that they charge a fee for every visitor you have over. I have family and friends in Cartagena so this was definitely an unexpected inconvenience for me. There is no mention of this fee for guests anywhere online or in the rental agreement they have you sign at check in. I discussed it with the staff there and they agreed with me that there was no mention of the fee anywhere but refused to waive it. I’ve stayed in bocagrande before, particularly in the Estellar and the prices for both hotels are about the same only the estellar is MUCH nicer. Personally, I’ll look at other hotel options and just take taxis to el centro next time I visit my family and friends there.
Stayed 4 nights in Apr 2024