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Palenque Casa Hotel BY HMC

4.0 star property
Hotel with free breakfast, steps from Walls of Cartagena

Photo gallery for Palenque Casa Hotel BY HMC

Outdoor pool
Dining
Standard Room | Bathroom
Deluxe Room
Coffee service

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Parking included
  • Pool
  • Spa
  • Breakfast included

Explore the area

Map
Calle del Jardin #39-118, San Diego, Cartagena, Bolivar, 130001
  • Centro Comercial La Serrezuela
    ‪1 min walk‬
  • Plaza de San Diego
    ‪3 min walk‬
  • Walls of Cartagena
    ‪3 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
Free cots/infant beds
LED TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Air conditioning
Free cots/infant beds
LED TV
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

Highlights

Air conditioning
Free cots/infant beds
LED TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Air conditioning
Free cots/infant beds
LED TV
Ceiling fan
Private bathroom
Cable channels
Desk
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Air conditioning
Free cots/infant beds
LED TV
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 3 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Cartagena

Palenque Casa Hotel BY HMC places you steps from Walls of Cartagena and within a 15-minute stroll of Clock Tower. Highlights at this hotel include a restaurant, an outdoor swimming pool and free buffet breakfast. .A day of pampering can include massages and body scrubs. At the hotel's own lounge bar, you can stop for a drink. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a hot tub. Each morning free breakfast is served. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this 4-property class Cartagena Walled City hotel include Cartagena de Indias Convention Center and Bocagrande Beach.

What's nearby

  • Walls of Cartagena - 3 min walk
  • Las Bovedas - 3 min walk
  • Clock Tower - 10 min walk
  • Cartagena de Indias Convention Center - 14 min walk
  • San Felipe de Barajas Castle - 2 min drive

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 12 min drive

Restaurants

  • ‪Andrés Cartagena - ‬1 min walk
  • ‪Juan Del Mar Pizzeria Goumert - ‬3 min walk
  • ‪La Juma Barr Cartagena - ‬3 min walk
  • ‪Café Quindio - ‬3 min walk
  • ‪La Vieja Guardia - ‬3 min walk

About this property

Palenque Casa Hotel BY HMC

Hotel with free breakfast, steps from Walls of Cartagena
Palenque Casa Hotel BY HMC offers its guests an outdoor pool and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A rooftop terrace, spa services, and multilingual staff are also featured at Palenque Casa Hotel BY HMC. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cartagena hotel.

  • 16 guestrooms or units
  • 3 levels
  • Built in 1960
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Terrace on the roof
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Palenque Casa Hotel BY HMC offers 16 air-conditioned accommodations with a safe and free toiletries. 32-inch LED televisions come with cable channels.

Bathrooms include a shower. This Cartagena hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs and body treatments.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Rooftop terrace

Spa

  • Body scrubs
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Air conditioning
  • Safe

Policies

Check-in

Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for COP 80000 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 60000 per room (return)
  • Rollaway bed fee: COP 80000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and Diners Club.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Palenque Casa Hotel HMC Cartagena
Palenque Casa Hotel HMC
Palenque Casa HMC Cartagena
Palenque Casa HMC
Palenque Casa By Hmc Cartagena
Palenque Casa Hotel BY HMC Hotel
Palenque Casa Hotel BY HMC Cartagena
Palenque Casa Hotel BY HMC Hotel Cartagena

Frequently asked questions

What is the cancellation policy at Palenque Casa Hotel BY HMC?

Palenque Casa Hotel BY HMC offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Palenque Casa Hotel BY HMC?

Yep, Palenque Casa Hotel BY HMC has a free self car park.

Are there any beaches close to Palenque Casa Hotel BY HMC?

The closest beach to Palenque Casa Hotel BY HMC is Bocagrande Beach (3.7 km).

Is there a spa on site at Palenque Casa Hotel BY HMC?

There's no onsite spa, but this property does offer services like body scrubs and facials.

Does Palenque Casa Hotel BY HMC have a pool?

Palenque Casa Hotel BY HMC has an outdoor pool.

Is Palenque Casa Hotel BY HMC family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Palenque Casa Hotel BY HMC is a hit with families.

Does Palenque Casa Hotel BY HMC serve breakfast?

Yep, free buffet brekkie is served daily from 7 AM to 10 AM.

Is there a free airport shuttle available at Palenque Casa Hotel BY HMC?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Palenque Casa Hotel BY HMC?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Palenque Casa Hotel BY HMC?

Check-out time is 1 PM.

Are pets allowed at Palenque Casa Hotel BY HMC?

No, pets are not allowed.

Palenque Casa Hotel BY HMC Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 68 reviews
Rating 8 - Good. 22 out of 68 reviews
Rating 6 - Okay. 14 out of 68 reviews
Rating 4 - Poor. 5 out of 68 reviews
Rating 2 - Terrible. 3 out of 68 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Eduardo, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location though difficult to find a parking spot
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
A lovely hotel close to restaurants and bars. But the room had a district smell of mould.
Stayed 2 nights in Jun 2018

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
This hotel is in a great location, 10 min walk to everything. The staff was extremely helpful and friendly. The hotel has such a nice vibe, simple yet deliscious breakfast as well.
Stayed 2 nights in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice staff. All rooms needs fixing.
Staff was wonderful. Very nice to me. However... There was something wrong with every area of the hotel. I booked a deluxe but was given the smallast room, with a view of the chair by the outdoor jacuzzi. I was smilingly led to a larger room but the room's jacuzzi was broken ("All the jacuzzs in the hotel are broken") and the window was boarded up with wood. My third room that they generously gave me, was nice, but the air conditioner had no frion. And I had to ask three times to fix it. Just as it became comfortable it was time to leave. With more proactive management, and lots of physical fixing, this pretty property could be nice. Staff are very very very sweet.

8/10 Good

Peter , Keswick , On

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend !!!
The hotel was in an excellent location and the staff was very friendly. Overall the hotel was amazing it was very clean and the amenities were fantastic! Would highly recommend to anyone travelling to Cartagena.
Stayed 7 nights in Jan 2018

10/10 Excellent

Véronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay! well located, great service, excellent breakfast!
Stayed 5 nights in Jan 2018

10/10 Excellent

Brittney, Austin, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and cozy, great Walled City location.
I loved my Standard double room! It was cozy, colorful, and perfect for my week getaway yo Colombia. The staff were all super nice, helpful, and always smilimg! The hotel itself is super clean and lovely. Its in a great location, not too close to the buzz of center city, but close enough to walk everywhere. The only thing was my new was extremely firm, and I like firm beds, but it was super-super firm. If you have a problem with firm need, you may not like that. Other than that I recommend and I would definitely stay again!!!
Stayed 5 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got switched at the last minute
The Ratings above were for the Old Town B&B. The palenque people moved me to another hotel the day that I arrived. Claimed it was due to construction noise. The Old Town B&B was very nice and I will stay there again when I return.....
Stayed 2 nights in Jul 2017

8/10 Good

Zunilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend
Hotel was good and convenient. Near to airport

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and staff
Casa Palenque was a great choice, the staff was incredibly helpful and friendly. They were always there to assist us, and even helped us book day trips during the days. The place is just like the pictures. The only down side is that there is a construction site right next door, and we were awake every day by 7-8am.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, safe hotel conveniently located.
The hotel is cute, clean and conveniently located. My main issue with it is that there is a huge construction project - half a block long - a couple of doors down. Weekdays and Saturdays construction begins at 7am, and there is no break from the noise. I wouldn't recommend anyone to stay at the hotel until the construction is done. Also, the chairs in front of the tiny pool are right outside the hotel room doors, and anyone who is out there late or early making noise means absolutely no sleep inside the rooms. The doors are too thin. Finally, the breakfast is only ok, and the pool is very small. The hot tub didn't have hot water, just little water jets.

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities
Nice place to stay
Staff was great. Area was quiet and quaint. Hotel room itself wasn't the best, but you get what you pay for. Although the price was low and the location was good, the hotel room wasn't the best. I know you are there to sleep and shower but it doesn't mean that the room should have mold in the bathroom and an inch of muck on the ceiling fan. Oh yea, we were infested with termites too. I expect certain things based on where I am in relation to what country I'm in. I guess my expectations were a little too high. I would still recommend this hotel. Oh yea, be very careful of the water. I got sick. Got some sort of bacteria. I don't know if it was at the hotel or from one of the many restaurants we visited. We did drink bottled water but make sure you brush your teeth with bottled water and when you are in the shower. refrain from rinsing your mouth.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable clean hotel near everything
It was a beautifully decorated hotel that was clean. A great staff and a nice breakfast served in the courtyard,

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Not so good.
We payed for a superior room and just got a standard room. The room was small, had some areas around corners and inside the closet that were dirty and also the pillows had a strange smell. For two people trying to sleep on a double bed was difficult. Then after I complained they changed us to a superior room that was by far better. Other aspect and it has nothing to do with the hotel is that there is a construction next to the hotel, so after 7:00 AM nobody can sleep due to all the noise. Need to say that breakfast was good, but in my opinion this hotel needs to be updated. The carpets look dirty, the windows don't have a blackout curtains, and because of the doors being very flimsy you do not feel secure in this hotel. I definitely do not recommend it.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel in walled city.
The staff was excellent. Hotel is in need of restoration. Beds are hard, poor lighting, mold on ceiling and walls. Jacuzzi doesn't work. No hot water in spas. Also, construction going on next door from 7 until 6:00 everyday.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice Hotel close to restaurants & shopping
After an upsetting start to a Noisy Room & Hard Bed, we were accomodated to a bigger, nicer & Much more quiet room. Staff is very friendly & accomodating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique Hotel
We loved our stay at Palanque Casa. The staff was friendly and the rooms were beautiful. It is near the walled city and is walking distance to many of the city's attractions. The pool is beautiful, though it is very small. The internet in the lobby is great, however the internet does not work well in the rooms. If you need to be connected at all times, this might be an issue. Again, this is a beautiful hotel, in a nice location, with a wonderful staff.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
We enjoyed our stay here, close to San Diego Square, good restaurants and fun nightlife

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
my wallet and headphone get stolen in this hotel, be careful with persons there

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay and will be returning in a few days.

10/10 Excellent

Sharka, Los Angeles and Prague

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location
We spent six night at Palenque and we had a great time. The hotel has the perfect location. It is very close to the Wall, very close to great walks, bars, restaurants and plazas.....but still away from the noise! The staff at the hotel was helpful and friendly. I would totally stay there again.

6/10 Okay

Joseph

The people at the hotel were generally kind and considerate. Upon checkin, we did notice that our hand towel and the floor towel next to the shower were filthy. We requested new towels 3 times, and finally after the third time (almost after a full day being there), we received a new hand towel. On one occasion, I explained to the front desk it was dirty and they said new towels were being dried and it would take half an hour - but they never offered to bring me a new towel or even ask what room we were in or even apology, and this request did not result in the new towel. I would say it is a fine spot but they really need to work on cleanliness and customer responsiveness for such requests.

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
I'm so glad i chose this place - it was such a beautiful hotel with a lovely atmosphere. It looks just like the photos. The courtyard is gorgeous and full of plants. The pool was really welcome in hot and sticky cartagena. The staff were all really nice and helpful. I think i was upgrades from a single to a double room, which was lovely and spacious. Felt very luxurious for the price and the included breakfast was great - lots of fresh fruit! Felt verr luxurious for the price. Only downside was the building site right next door - i didnt find it that bad though, but it might bother you if you want silence.

8/10 Good

joseph, Near pittsburgh pa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay.
This hotel served me well for the money. There was plenty of hot water--had heard that was a concern in other hotels.