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Sofitel Baru Calablanca

5.0 star property
Luxury hotel on the beach, with 5 outdoor pools

Photo gallery for Sofitel Baru Calablanca

Designer toiletries, hair dryer, bathrobes, slippers
Front of property
4 bars/lounges, 2 poolside bars, 3 beach bars, swim-up bar
4 bars/lounges, 2 poolside bars, 3 beach bars, swim-up bar
Premium bedding, minibar, in-room safe, desk

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • On private beach
  • Parking included
  • Free WiFi
  • Pool
  • Breakfast available
  • Bar
The current price is AU$553
includes taxes & fees
16 Mar - 17 Mar

Explore the area

Map
KM 7 Sector, Porto Nao, Cartagena, Bolívar, 130017
  • Blanca Beach
    ‪15 min drive‬
  • Blanca Beach
    ‪23 min drive‬
  • National Aviary of Colombia
    ‪26 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪95 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Oceanfront

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Oceanfront

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 59 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Double Beds

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • Sleeps 4
  • 2 Double Beds

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Pool

Hyatt Regency Cartagena

  • Pool
  • Spa
  • Pet-friendly
  • Kids pool
4.7 out of 5, Exceptional, (1278)
The price is AU$283
for 1 night
2 Mar - 3 Mar
Hyatt Regency Cartagena

About the area

Cartagena

A luxury stay in Cartagena awaits you at Sofitel Baru Calablanca, a recipient of the prestigious Conde Nast Hot List award in 2022. You'll be 13.1 km (8.1 mi) from National Aviary of Colombia and 35.7 km (22.2 mi) from San Felipe de Barajas Castle. Highlights at this beachfront hotel include 4 restaurants, 5 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and aromatherapy. The restaurant, Restaurante Calablanca, is open for breakfast, lunch and dinner. La Pergola Roof Top is the hotel's own rooftop bar. Spend the day at the private beach where you'll find free cabanas, and enjoy the on-site free kids' club and Turkish bath/hammam. Business amenities include 4 meeting rooms and a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Cartagena hotel, you'll be 36.7 km (22.8 mi) from Centro Comercial La Serrezuela and 37.6 km (23.4 mi) from Cartagena de Indias Convention Center.

What's nearby

  • Blanca Beach - 15 min drive
  • Blanca Beach - 23 min drive
  • National Aviary of Colombia - 26 min drive
  • Clock Tower - 63 min drive
  • Cartagena de Indias Convention Center - 63 min drive

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 95 min drive

Restaurants

  • Blue Apple Beach House
  • ‪Humo - ‬3 min walk
  • ‪Bahía - ‬3 min walk
  • ‪Restaurante Pesca Del Dia Decameron Baru - ‬15 min drive
  • Makani

About this property

Sofitel Baru Calablanca

Luxury hotel on the beach, with 5 outdoor pools
Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Sofitel Baru Calablanca, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This luxury hotel also offers a complimentary children's club, a children's pool and a steam room. Free valet parking is available.

This 5-star Cartagena hotel is smoke free.

  • 187 guestrooms or units
  • 4 dining venues
  • 3 bars on the beach
  • 2 bars by the pool
  • 4 bars or lounges
  • Built in 100
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • ATM
  • Lift
  • No smoking on site
  • Locker space
  • Swim-up bar
Sofitel Baru Calablanca offers 187 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and espresso makers. Rooms open to balconies. This accommodation offers separate sitting areas and includes dining tables. Beds feature premium bedding. A pillow menu is available. 50-cm LED televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Sofitel Baru Calablanca is listed in the 2022 Condé Nast Traveller Hot List.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: COP 135,000 per person
  • 2 poolside bars
  • 3 beach bars
  • 4 bars/lounges
  • 4 restaurants
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Manglito Food Truck
  • La Pergola Roof Top
  • Restaurante Bahía
  • Restaurante Calablanca
  • Restaurante HUMO

Things to do

  • 5 outdoor pools
  • Beach volleyball
  • Bicycle rentals
  • Bodyboard
  • Canoeing
  • Children's pool
  • Designer stores
  • Free children's club
  • Full-service spa
  • Kayaking
  • Paddleboard
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Pool gate
  • Pool toys
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • 4 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in public areas
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's robes
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-cm LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: COP 690000 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 26 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately COP 135000 per person
  • Airport shuttle fee: COP 967000 per room (one-way)
  • Pet fee: COP 690000 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses solar energy, plus a grey water recycling system. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Sofitel Baru Calablanca Hotel
Sofitel Baru Calablanca Cartagena
Sofitel Baru Calablanca Hotel Cartagena

Frequently asked questions

What is the cancellation policy at Sofitel Baru Calablanca?

Sofitel Baru Calablanca offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sofitel Baru Calablanca?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Sofitel Baru Calablanca on 16 Mar 2025 start from AU$552.58, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sofitel Baru Calablanca?

Yep, Sofitel Baru Calablanca has free valet parking.

Are there any beaches close to Sofitel Baru Calablanca?

The closest beach to Sofitel Baru Calablanca is Blanca Beach (4.8 km).

Is there a spa on site at Sofitel Baru Calablanca?

Yep, there is an onsite spa at Sofitel Baru Calablanca. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Sofitel Baru Calablanca have a pool?

Sofitel Baru Calablanca has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 7:00 AM to 8:00 PM.

What luxury perks are available at Sofitel Baru Calablanca?

Sofitel Baru Calablanca features a private beach, 3 beach bars and 5 outdoor pools. All guestrooms come with premium bedding and espresso makers.

What makes Sofitel Baru Calablanca a romantic place to stay?

Couples spa treatments and beachfront dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Sofitel Baru Calablanca.

Is Sofitel Baru Calablanca family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Sofitel Baru Calablanca is a hit with families.

Does Sofitel Baru Calablanca serve breakfast?

Sure does, buffet brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Sofitel Baru Calablanca?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sofitel Baru Calablanca?

Relax with a coldie at the 3 beach bars, 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Sofitel Baru Calablanca?

Check-in begins at 3:00 PM. Check-out time is noon.

Sofitel Baru Calablanca Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 352 out of 441 reviews
Rating 8 - Good. 49 out of 441 reviews
Rating 6 - Okay. 23 out of 441 reviews
Rating 4 - Poor. 8 out of 441 reviews
Rating 2 - Terrible. 9 out of 441 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kaylyn

Stayed 3 nights in Nov 2024

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service. Friendly staff. Beautiful property.
Stayed 3 nights in Nov 2024

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT HOTEL… a bit overpriced but staff attention made it count… Access is peculiar, as the dirt road leading to the hotel hasn’t been developed. Otherwise, a SPECTAULAR hotel with amazing views and amenities. Pools are over the top. Food was excellent!
Stayed 3 nights in Nov 2024

10/10 Excellent

CLAUDIA

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an amazing place to have a relax vacations.
Stayed 2 nights in Nov 2024

10/10 Excellent

alejandra, MIAMI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach, gorgeous hotel, great service & helpful staff. Always travel by boat, since it’s a not nice ride from Cartagena and can have blocked access.
Stayed 2 nights in Oct 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was absolutely amazing!
Stayed 3 nights in Oct 2024

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do the right thing
They would not refund my money after my wife could not get in the country. Any hotel who cares about its guest would have done the right thing.
Stayed 2 nights in Oct 2024

10/10 Excellent

Yordansy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love every in this beautiful hotel !!
Stayed 1 night in Oct 2024

10/10 Excellent

foroogh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Sep 2024

10/10 Excellent

Kiryowa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Nesken

Liked: Cleanliness, staff & service, property conditions & facilities
Transportation roads around the resorts need improvement. Unpaved roads and debris disrupted traffics flows to and from the resorts.
Stayed 7 nights in Sep 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury from beginning to end
Stayed 3 nights in Sep 2024

8/10 Good

Ashok

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. I wish the beach was longer to be able to walk more. The facilities are great. The food was very good in general but the wines too expensive.
Stayed 3 nights in Sep 2024

10/10 Excellent

Joselyn Juliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience.
Stayed 2 nights in Sep 2024

10/10 Excellent

Mayra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel 2hrs away from Cartagena. Dirt road not easy access. Nothing around the hotel just their own facilities.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Blanca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently had the pleasure of staying at this hotel in September, and we couldn't be more satisfied with our experience! Location: The setting is absolutely breathtaking, perfectly situated beachfront. Staff: The staff were incredibly welcoming and attentive. They went above and beyond to ensure that our stay was comfortable and enjoyable, always greeting us with a smile and ready to assist with any request. Food: The culinary offerings were top-notch! Each meal was a delightful experience, with a wide variety of delicious options that catered to every palate. The attention to detail in presentation was very impressive. Especially at HUMO Room: Our room was immaculate, spacious, and beautifully decorated. It provided a relaxing atmosphere that made us feel right at home. Attention to Detail: I was particularly impressed with the meticulous attention to detail throughout the hotel. From the beautifully landscaped gardens to the well-maintained facilities, everything was thoughtfully curated. Cleanliness: The cleanliness standards were exceptional. Every area, from our room to the common spaces, was very clean, which truly enhanced our overall experience. We highly recommend Sofitel Barú to anyone looking for a luxurious and memorable getaway.
Stayed 2 nights in Sep 2024

10/10 Excellent

Catarina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to many hotels this is my top one ! It’s only about 3 years old super modern fantastic views and the staff is amazing !!! My only complaint is they should have no scales in bathroom that’s the only thing that ruined my trip knowing how much weight I gained lol
Stayed 3 nights in Aug 2024

8/10 Good

Luis, Bogota

Travelled with family
Liked: Cleanliness, property conditions & facilities
El hotel es muy agradable y las opciones de comida y tragos están muy bien. Lo qu eno me gustó fue la experiencia en la playa, hay vendedores y masajistas que acosan a los huéspedes y el hotel no puede hacer nada al respecto, aunque el hotel es una propiedad privada. Me quejé en dos ocasiones pero no resuelven nada, incluso teniendo personas de seguridad en la playa. En mi caso, despertaron a una de las personas que venía conmigo para ofrecer cosas (no respetan a nadie). Por otro lado el servicio en la playa es lentísimo, se demoran hasta media hora para llevar una cerveza y el personal no está pendiente de si la gente necesita algo, le toca uno ir hasta donde ellos. En este punto si se rajan en el concepto de lujo, y el hotel es bastante caro como para no cuidar estos detalles.
Stayed 2 nights in Aug 2024

10/10 Excellent

Shams

Stayed 4 nights in Aug 2024

10/10 Excellent

Felicita

Liked: Cleanliness
Stayed 5 nights in Aug 2024

4/10 Poor

Dallehirys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful stay. The resort is beautiful, the staff is accommodating and very kind. Highly recommend!
Stayed 2 nights in Jul 2024

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

6/10 Okay

Genesis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel property is absolutely beautiful and clean. The cons of the hotel….we were told at check-in that none of the restaurants required a reservation but one (humado). The remaining restaurants were casual and one could just walk in. However, we discovered that was not the case at bahia. The hostess explained that the restaurant was completely full, as was the waiting list. The next day I went to make a reservation with concierge and they told me the restaurant was at capacity, but would place me on a waiting list. I was told that a confirmation text would be sent via whatsapp, but sadly that never happened. Additionally, I decided to check for a reservation with the restaurant and they told me that I should be making the reservation with concierge, but they were able to give me their last reservation at 8:30! We arrived an hour earlier hoping they may be able to seat us, but the unaccommodating hostess told us it was not possible. The hostess was condescending and has no interest in helping. The service at the hotel overall is horrible. Not only does it take a while to receive your check, but they do not check on you at all. The best service we had was from Diego at Bahia, but perhaps that was only because it was late and they wanted to close. The only other great service we received was at the adult pool from Jorge and at the spa. Otherwise, all the remaining services were disappointing.
Stayed 3 nights in Jul 2024