Casablanca Holiday Packages

Beautiful hotel ,staff were amazing

Prior to arriving in Casablanca, I had tried on several occasions to organise a transfer for my wife and I. No response was received from the hotel or the concierge, who, after several phone calls on the date of arrival, was unable to call me back due to being "too busy". When i arrived, i rang the hotel again asking about my transfer, and got told rather bluntly that no transfer was booked and to find a red cab out the front. When i got to the hotel, expecting to see many people bustling around, we found the complete opposite. Staff were standing out the front of the hotel smoking, and when they saw us getting out of the taxi, decided to run inside instead of assisting us with out bags. Certainly not a 5 star hotel service. Once we got inside the hotel, it seemed like it was vacant. I was bewildered given the previous phone calls stating the concierge was too busy to return my call to organise a transfer. When checking in, we were not greeted with smiles and apologies for the inconvenience of carrying all our bags inside and having to organise our own way to the hotel. Small issues i know but still worth a mention. When we got to our room, we were surprised at the size of it. Rather excessive for our needs, but nonetheless, comforting. We had a view from the 15th floor (17 in total) which wasn't too bad. Complimentary water bottles next to the bed also. Overall, certainly not worthy of 5 star.very quiet, staff seem bored, and building not of the high standard expected