Ratings based on 956 Verified Reviews

Real reviews from guests who’ve stayed
2.5 out of 5
87% of guests recommend
2.4 Room cleanliness
3.0 Service & staff
2.6 Room comfort
2.4 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
4 out of 5
by A verified traveller from beeville

Posted 6 Oct. 2024 on Expedia
Comment from Hotel Management
8 Oct. 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your positive rating, Stuart. The staff at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
4 out of 5
by A verified traveller from beeville

Posted 5 Oct. 2024 on Expedia
Need to spray for bugs
Comment from Hotel Management
7 Oct. 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Stuart,Thank you for telling us about your recent Hometowne Studios Orlando - Casselberry. We appreciate you for your 4/5 score. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Please know feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
5 out of 5
by A verified traveller

Posted 1 Oct. 2024 on Expedia
Vanessa provided me with stellar customer service and made sure my stay was pleasant. She was welcoming and went above and beyond. Thank you Vanessa for making my stay great.
Comment from Hotel Management
3 Oct. 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Dd, We at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. It was good to read you were pleased with our stellar customer service provided by our staff Vanessa. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests here at Red Roof. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
5 out of 5
by A verified traveller

Posted 30 Sep. 2024 on Hotels
It was amazing
Comment from Hotel Management
2 Oct. 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Eurokah,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. I was thrilled you had an amazing stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
5 out of 5
by A verified traveller

Posted 30 Sep. 2024 on Expedia
Comment from Hotel Management
30 Sep. 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your perfect rating, Leycer Dennis. The staff at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY and I were over the moon when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
3 out of 5
by A verified traveller

Posted 29 Sep. 2024 on Hotels
All good until crawling into bed. Something was wrong. If you lay perfectly centered in the bed you could avoid rolling onto the floor on either side. Felt like a thin mattress, no box spring, balanced on a ridge pole.
Comment from Hotel Management
30 Sep. 2024 by Jonathan RediResponse Specialist , Hotel Management
Dear Dennis,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the bed not being to your liking which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,JonathanRed Roof Management RediResponse Specialist
4 out of 5
by A verified traveller

a little rough but doable

Posted 27 Sep. 2024 on Hotels
its ok if your in a jam
Comment from Hotel Management
30 Sep. 2024 by Jonathan RediResponse Specialist , Hotel Management
Dear Almada,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. It ws great to read that you were pleased with your stay, prompting your 8/10 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,JonathanRed Roof ManagementRediResponse Specialist
5 out of 5
by A verified traveller

Posted 27 Sep. 2024 on Hotels
Home Town Studios has friendly and helpful staff , comfortable rooms that are close to popular eateries and local transportation. I am always greeted by name and made to feel welcome.
Comment from Hotel Management
29 Sep. 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Joynelle,Thank you for telling us about your recent visit at HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. I was delighted to read that our friendly staff, proximity to eateries and comfortable rooms met your needs. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
5 out of 5
by A verified traveller

Posted 22 Sep. 2024 on Hotels
Comment from Hotel Management
24 Sep. 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Vosgardie, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY and I received your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
1 out of 5
by A verified traveller

Posted 21 Sep. 2024 on Hotels
Comment from Hotel Management
24 Sep. 2024 by Melissa RediResponse Specialist, Hotel Management
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Orlando - Casselberry and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist