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Residence Eden

2.0 star property
Family-friendly hotel with 3 outdoor pools and full-service spa

Photo gallery for Residence Eden

Front of property
Couples treatment room(s), sauna, hot tub, massages
Front of property
Couples treatment room(s), sauna, hot tub, massages
Indoor pool, 3 outdoor pools, pool umbrellas, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Hot tub
  • Laundry
  • Gym
  • Spa

Explore the area

Map
Via Coppo 2, Castelnuovo del Garda, VR, 37019
  • Golf Club Paradiso del Garda
    ‪5 min walk‬
  • Panificio Brizzolari
    ‪6 min drive‬
  • Clinica Pederzoli
    ‪6 min drive‬
  • Verona (VRN-Valerio Catullo)
    ‪22 min drive‬

Room options

View all photos for Standard Apartment, 1 Bedroom (3 Pax)

Living area

Standard Apartment, 1 Bedroom (3 Pax)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Sofa bed - single
  • 39 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Economy Apartment, 1 Bedroom (4 Pax)

Bed sheets

Economy Apartment, 1 Bedroom (4 Pax)

Highlights

Separate sitting area
Air conditioning
Kitchenette
Mini-fridge
Dining table
TV
Sofa bed - double
Separate bedroom
  • 29 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Economy Apartment, 1 Bedroom (2 Pax)

Bed sheets

Economy Apartment, 1 Bedroom (2 Pax)

Highlights

Separate sitting area
Air conditioning
Kitchenette
Mini-fridge
Dining table
TV
Separate bedroom
Private bathroom
  • 29 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Apartment, 2 Bedrooms (6 Pax)

Standard Apartment, 2 Bedrooms (6 Pax) | Living area

Standard Apartment, 2 Bedrooms (6 Pax)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Sofa bed - double
  • 49 sq m
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Studio

Studio

Studio

Highlights

Balcony
Air conditioning
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Private bathroom
Bidet
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Apartment, 1 Bedroom (3 Pax)

Bed sheets

Economy Apartment, 1 Bedroom (3 Pax)

Highlights

Separate sitting area
Air conditioning
Kitchenette
Mini-fridge
Dining table
TV
Sofa bed - single
Separate bedroom
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Standard Apartment, 1 Bedroom (4 Pax)

Living area

Standard Apartment, 1 Bedroom (4 Pax)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Sofa bed - double
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Apartment, 1 Bedroom (2 Pax)

Living area

Standard Apartment, 1 Bedroom (2 Pax)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
  • 39 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Parc Hotel

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.1 out of 5, Very good, (540)
The price is AU$183
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Parc Hotel

About the area

Castelnuovo del Garda

A family-friendly stay in Castelnuovo del Garda awaits you at Residence Eden. You'll be 4.9 km (3.1 mi) from Gardaland and 7.7 km (4.8 mi) from Movieland. Highlights at this hotel include 3 outdoor swimming pools, a full-service spa and a golf course. .A day of pampering at presso Parc Hotel can include massages along with access to the sauna. The buffet restaurant, Leonardo da Vinci Parc Ht, serves international cuisine and is open for breakfast, lunch and dinner. Laguna Food & Drink is the hotel's own bar, serving drinks along with lunch and light fare. Enjoy the indoor swimming pool, free kids' club, gym and Hot tub. Additionally, you'll find a sauna, a seasonal outdoor swimming pool and a children's swimming pool. Each morning buffet breakfast is served between 7:30 AM and 10:00 AM. There's also free self parking, along with the convenience of a free area shuttle. .Sights within a 15-minute drive of this Castelnuovo del Garda hotel include Sigurta Park and Canevaworld - Aqua Paradise.

What's nearby

  • Golf Club Paradiso del Garda - 5 min walk
  • Clinica Pederzoli - 6 min drive
  • Gardaland - 8 min drive
  • Gardaland SEA LIFE Aquarium - 9 min drive
  • Canevaworld - Aqua Paradise - 13 min drive

Getting around

  • Peschiera Station - 5 min drive
  • Valerio Catullo Airport (VRN) - 22 min drive

Restaurants

  • ‪Bar Papaya - ‬7 min drive
  • ‪C House Cafè - ‬7 min drive
  • ‪La Littorina del Mincio - ‬3 min drive
  • ‪Ristorante Pizzeria Gunè - ‬5 min drive
  • ‪IL COVO Beer House - ‬6 min drive

About this property

Residence Eden

Family-friendly hotel with 3 outdoor pools and full-service spa
As a guest of Residence Eden, you'll find a full-service spa, a golf course, and 3 outdoor swimming pools. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

An indoor pool, a children's pool, and a seasonal outdoor pool are also featured at the family-friendly Residence Eden. You'll have access to the health club at a partner property. Self parking is free.

This Castelnuovo del Garda hotel is smoke free.

  • 173 guestrooms or units
  • 2 levels
  • 4 buildings
  • Built in 2004
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Self-service laundry
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Residence Eden offers 173 accommodations, which are accessible via exterior corridors and feature air conditioning. Kitchenettes offer stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and bidets.
Presso Parc Hotel has 1 treatment room. Services include massages. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, German, Italian

Property amenities

Parking and transport

  • Free area shuttle
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 9 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Laguna Food & Drink
  • Leonardo da Vinci Parc Ht
  • Pasta & Pizza Parc Htl

Things to do

  • 18-hole golf course
  • 3 outdoor pools
  • Bicycle cleaning area
  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Health club
  • Indoor pool
  • Mini golf
  • Optional golf privileges
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Spa tub
  • Steam room
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Dining table
  • Free area shuttle
  • Free children's club
  • Free supervised activities for children
  • In-room kitchenette
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Multilingual staff
  • No housekeeping service
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Cookware, dishware, and utensils
  • Dining table
  • Hob
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Check-in presso la nuova Reception unica del Resort, aperta 24/7]
The host will greet guests on arrival

Renovations and closures

The property is closed between 1 November and 25 March.

Access methods

Host will greet you

Pets

  • Pets: EUR 10 per accommodation, per day
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 100 per stay
  • A tax is imposed by the city: EUR 1.00 per person, per night, up to 20 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 9 per person
  • Pet fee: EUR 10 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number IT023022A1JCD6ECPW

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 15 June to 15 September.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Residenza Eden
Residenza Eden Castelnuovo del Garda
Residenza Eden Hotel
Residenza Eden Hotel Castelnuovo del Garda
Residenza Eden Hotel Peschiera del Garda
Residence Eden Hotel Peschiera del Garda
Residence Eden Hotel
Residence Eden Peschiera del Garda
Hotel Residence Eden Peschiera del Garda
Peschiera del Garda Residence Eden Hotel
Hotel Residence Eden
Residenza Eden
Eden Peschiera Del Garda

Frequently asked questions

What is the cancellation policy at Residence Eden?

Residence Eden offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Residence Eden?

Yep, Residence Eden has a free self car park.

Are there any beaches close to Residence Eden?

The closest beach to Residence Eden is Jamaica Beach (12.1 km).

Is there a spa on site at Residence Eden?

Yep, presso Parc Hotel is available for guests. It has a hot tub and a sauna. You'll enjoy services like massages.

Does Residence Eden have a pool?

Take your pick from 3 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from April to October.

Does Residence Eden have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Residence Eden?

Residence Eden features 3 outdoor pools, a full-service spa and a health club.

Is Residence Eden family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Residence Eden is a hit with families.

Does Residence Eden serve breakfast?

You bet, buffet breakfast is offered daily between 7:30 AM and 10:00 AM.

Is there a free airport shuttle available at Residence Eden?

No, Residence Eden does not offer an airport shuttle service.

Is there a bar or restaurant at Residence Eden?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Residence Eden?

Check-in begins at 3 PM. Check-out time is 10 AM.

Is there a golf course on site at Residence Eden?

Yep, Residence Eden has an 18-hole golf course. A golf driving range, golf lessons, mini golf and golf caddies are also available.

Residence Eden Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 92 out of 295 reviews
Rating 8 - Good. 136 out of 295 reviews
Rating 6 - Okay. 40 out of 295 reviews
Rating 4 - Poor. 15 out of 295 reviews
Rating 2 - Terrible. 12 out of 295 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Ben Sydney

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Apartment was great size with everything you need the beds are comfortable, the only issue I have is that the shop on site doesn't have hardly anything you need or choices and you can not go in you have to order everything online and it can take a while for example when I ordered 2 bags of crisps 6 eggs and some croissants it was available in 2 days time, not good also nats and mosquitos are quite a problem, pools are great
Stayed 6 nights in Aug 2024

6/10 Okay

TAL

Disliked: Cleanliness, staff & service
I like all the activities in the park. I didn't like that room was not cleaning. Not enough paper toylet, no claning service in the room, i am on vacation need to clean. It was very dark outside at night. When i arrived at the first day i didnt find the room and it was raining and no one was there to help.
Stayed 4 nights in Jul 2023

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was good It was not possible to open windows because there are no bars and there were many mosquitoes and insects outside. Apartment is not so clean and there is mold.
Stayed 5 nights in Oct 2022

10/10 Excellent

Carys

Stayed 4 nights in Sep 2022

10/10 Excellent

Kathleen

Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
It was definitely out of season at beginning Oct and too cold to use the outdoor pools, which were closed off. The Internet was only usable in the main hotel, not in the area we were staying in. It was full of Germans and the only 2 kids channels on tv were in German. It felt more like a stay in Germany than Italy! The service was good and the apartment was clean.
Stayed 2 nights in Sep 2020

8/10 Good

S J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice pizza / pasta outside restaurant and good the bus into town was still running.
Stayed 3 nights in Sep 2019

8/10 Good

Maria

Liked: Cleanliness, staff & service
10 days in Lake Garda.
We stayed in a studio which we found to be comfortable and clean, perhaps it would have been better to have had a toaster rather than a sandwich maker in it. It is a perfect base for exploring Lake garda, the shuttle bus which leaves on the hour and drops you off and collects you in peschiera is a great bonus. However a car is really needed if you want to explore the lake. We had breakfast only once in the hotel and would recommend it, plenty of choice and space. Overall this is a lovely relaxing place to stay.
Stayed 10 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The complex was lovely the €18 buffet was excellent value for money and they had an excelkent free bus service a 7 o'clock bus would off been nice. The only fault was the position off the shower it made the bathroom feel tight
Stayed 10 nights in Sep 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 14 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartments clean and comfortable as per star rating. Would be a good idea to supply a starter pack in the kitchen, i.e liquid detergent, dish cloths etc. Great free shuttle bus service, always punctual. Only negative comment about the self catering site would be the poor selection of food options in the mini market on site. Would need a car to get to the nearest supermarket to get your self catering supplies
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family facilities, just a shame that so few were actually open during our stay
Stayed 3 nights in May 2019

8/10 Good

JodieAussie, australia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great budget self contained property AND alongside great resort features loved the Day Spa (thank you Sylvia - great expertise) and an ideal spot to head off to drive around the beautiful Lake Garda
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base!
The apartment was very spacious, we had a lovely time. The free shuttle service was brilliant and ran regularly throughout the day. The water slides weren’t open unfortunately and they didn’t take card as payment at the mini market or pool snack bar. Would stay again, was a fan base for exploring the beautiful area.
Stayed 6 nights in Apr 2019

8/10 Good

James, Wetherby, West Yorkshire, UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and facilities
The apartment was fairly basic but had everything you need. There was a new microwave and sndwhich toaster which are new additions frommwhen we stayed the year before and make it that bit easier to make your own food. The site is a 5-10min drive from the town centre but there is a regular shuttle bus which makes it easy to get to the lake. The onsite restaurant serves good food and the breakfast is also good. The only slight negative I’d give it was that the apartment bedroom seemed a bit damp and this made the bed feel the same way.
Stayed 5 nights in Sep 2018

8/10 Good

Luca

Liked: Property conditions & facilities
Disliked: Cleanliness
Not really a hotel, but overall it was ok
I expected a hotel room, but ended up being a vacation apartment... Good to have a kitchen with table, and separate bedroom, but... I stayed 5 nights, no room service, only after you go away. Floors were not very clean, sand outside kept crawling in, in the absence of a door mat. Messy to open and close the front door (double door with key...) Hotel lobby is far away (need to drive). Weird check out: you need to book the time when you leave and they call the service person to check your room before they return your 100 euro deposit back. But the most frustrating thing was bad cell phone coverage inside room. Unable to get wifi...

8/10 Good

C K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
The place was very well located in the Garda area. But there were a few issues... The biggest one was the mosquitoes. I woke up the first night with over 40! Mosquito bites. Since we stayed in two hotels this vacation and did not suffer from mosquitoes in the second place I believe it is something that can be taken care of. The room had a humidity problem in the walls and was always very humid. The childrens playground had very poor maintanace and it was almost impossible to stay there because of a mosquitoes. The hotel is connected to the hotel next door that had an indoor pool which was great. The pools in the hotel were also nice. The supermarket in the place was not very well equipped - too bad... They are sending people to buy in other places.

4/10 Poor

Louis Ciancio, Malta

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed!
Overall the accommodation was fine, but was tremendously disappointed with the fact that on my arrival they told me of a hidden expense related to the bed sheets and towels. I find this VERY unfair. This cost should be included in the accommodation rate and not found out at the last minute. I complained about this and at first they told me that they would look into it, but never told me anything during my 5 night stay. At the end of my stay they just included this cost in my bill and I had to pay whether I like it or not. When I asked to speak to the manager they told me that he was not available and that I can speak to him in a day's time. Obviously I was not going to be in Italy by that time. For this reason I highly recommend not to stay in this accommodation unless this is sorted out and this expense is included in the accommodation price. You never pretend to go to a residence to sleep and have a shower and then you find out that you cannot do these basic necessities unless you pay extra! This is ridiculous! Please take action as this is a kind of sly mugging!

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor
Wasn't happy with the services received here. We had to RENT towels and bedding (€24 pp) as we were not supplied with them and the hot water didn't work even after staff 'fixed' the boiler. Not much around the hotel to see but as a plus, free bus service to and from the station/town. Would not stay here again as it wasn't worth the money whatsoever.

10/10 Excellent

Sally, Woking

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4* Stay at a 2* Price
This is a big complex including 2 hotels and 2 apartment complexes. You can use all the facilities including its 7 pools, regardless of where you stay. The appartment was very clean and a good size for the money. Annoyingly there was only a hob to cook with- no oven, grill or microwave.Sofa bed was not great- but they never are! No problems with reception staff who were helpful,giving good advice and recommendations and dealt with any minor problems quickly and effectively. We had no problems getting our deposit back regarding the cleaning of the apartment- you just need to make sure the kitchen and utensils are clean. Animation team were friendly and there were lots of included activities put on by the hotel. There are free swimming lessons and tennis coaching every day. Great location for the parks and Verona. We did lots of day trips to locations around the lake, so unless you are just staying in the hotel a car is essential. Loads of things to see and do. We had a fantastic holiday!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
front desc /reception staff service at eden hotel
sorry, but the staff at the reception behave was really not good : angry , impertinence , aggressive .... that is not a way to serve customers . we have asked for ground floor in advance , but we got second floor ... and the answer by the woman at the reception was "we do not promise ..it is a wish only " and " you are wasting my time" ( we were there alone , no other customers were waiting....) her manager was there too , she did nothing... NEVERTHELESS we have enjoyed the room the location, the golf trails ... there is no service at your stay ... you clean your room your very well equipped kitchen , and you have to bring your own sheets and towels ... or buy it there , 20 euro each ...enjoy it...