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The Cross Keys Hotel

3.0 star property
Adults-only inn in Castle Douglas with free parking

Photo gallery for The Cross Keys Hotel

Exterior
Interior
Bar (on property)
Economy Double Room, Ensuite
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Parking included
  • Free WiFi
The current price is AU$210
includes taxes & fees
26 Feb - 27 Feb

Explore the area

Map
High Street, New Galloway, Castle Douglas, Scotland, DG7 3RN
  • Gills Loch
    ‪11 min walk‬
  • The Lane
    ‪11 min walk‬
  • New Galloway Golf Club
    ‪17 min walk‬

Room options

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite

Standard Double Room, Ensuite

Highlights

Heating
TV
Separate bedroom
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
Wardrobe
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Ensuite

Standard Twin Room, Ensuite

Standard Twin Room, Ensuite

Highlights

Heating
TV
Separate bedroom
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
Wardrobe
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Triple Room, Ensuite

Standard Triple Room, Ensuite

Standard Triple Room, Ensuite

Highlights

Heating
TV
Separate bedroom
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
Wardrobe
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Superior Double Room, Ensuite

Superior Double Room, Ensuite

Superior Double Room, Ensuite

Highlights

Heating
TV
Separate bedroom
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
Digital channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room, Ensuite

Economy Double Room, Ensuite

Economy Double Room, Ensuite

Highlights

Heating
TV
Separate bedroom
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
Wardrobe
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Imperial Hotel

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Restaurant
3.8 out of 5, Good, (54)
The price is AU$149
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Imperial Hotel

About the area

Castle Douglas

At The Cross Keys Hotel you'll be within just a 15-minute stroll of Gills Loch and The Lane. .This smoke-free inn offers free WiFi in public areas, multilingual staff and luggage storage. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Sights within a 20-minute walk of this 3-property class Castle Douglas inn include Roods Loch and New Galloway Golf Club.
View more Inns in Castle DouglasOpens in a new window

What's nearby

  • Galloway Activity Centre - 5 min drive
  • Galloway Forest Park - 8 min drive
  • Lock Ken - 9 min drive
  • Clatteringshaws Loch - 10 min drive
  • Threave Castle - 24 min drive

Getting around

  • Glasgow International Airport (GLA) - 106 min drive

Restaurants

  • ‪The Clachan Inn - ‬4 min drive
  • ‪The Smithy - ‬2 min walk
  • ‪CatStrand - ‬2 min walk
  • ‪The Clachan Inn - ‬4 min drive
  • ‪The Smithy - ‬2 min walk

About this property

The Cross Keys Hotel

Adults-only inn in Castle Douglas with free parking
The Cross Keys Hotel offers its guests multilingual staff. WiFi is free in public spaces. Self parking is free.

This 3-star Castle Douglas inn is smoke free.

  • 10 guestrooms or units
  • Breakfast available (surcharge)
  • Staff members are multilingual
  • Storage area for luggage
  • No smoking on site
The Cross Keys Hotel offers 10 accommodations. Bathrooms include baths or showers.

Languages

English, French, German

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free self parking on site

Food and drink

  • Breakfast available for a fee

Conveniences

  • Luggage storage

Guest services

  • Multilingual staff
  • No housekeeping service

Accessibility

  • No lift

Room amenities

Bathroom

  • Bathtub or shower

Entertainment

  • TV

Food and drink

  • Electric kettle

More

  • Heating

Policies

Check-in

Check-in start time: 4:30 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Food and water bowls are available

Children and extra beds

  • This property welcomes adults only.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard and JCB International.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

Property is also known as

Cross Keys Hotel Castle Douglas
Cross Keys Hotel Castle Douglas
Cross Keys Castle Douglas
Hotel The Cross Keys Hotel Castle Douglas
Castle Douglas The Cross Keys Hotel Hotel
The Cross Keys Hotel Castle Douglas
Hotel The Cross Keys Hotel
Cross Keys Hotel
Cross Keys
Cross Keys Castle Douglas
The Cross Keys Hotel Inn
The Cross Keys Hotel Castle Douglas
The Cross Keys Hotel Inn Castle Douglas

Frequently asked questions

Is parking available at The Cross Keys Hotel?

Yep, The Cross Keys Hotel has a free self car park.

How much does it cost to stay at The Cross Keys Hotel?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at The Cross Keys Hotel on 26 Feb 2025 start from AU$209.76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Cross Keys Hotel?

The closest beach to The Cross Keys Hotel is Mossyard Beach (26.6 km).

Is The Cross Keys Hotel family-friendly?

No, The Cross Keys Hotel is an adults-only property.

Is there a free airport shuttle available at The Cross Keys Hotel?

No, The Cross Keys Hotel does not offer an airport shuttle service.

What time are check-in & check-out at The Cross Keys Hotel?

Check-in begins at 4:30 PM. Check-out time is 10:00 AM.

Is there a golf course on site at The Cross Keys Hotel?

There isn't one on site, but New Galloway Golf Club is a short 17-minute walk away.

The Cross Keys Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 23 out of 53 reviews
Rating 8 - Good. 19 out of 53 reviews
Rating 6 - Okay. 4 out of 53 reviews
Rating 4 - Poor. 4 out of 53 reviews
Rating 2 - Terrible. 3 out of 53 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

4.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Carrie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good find
Nice little place at a good price as we were going to The Open at Troon. No services in the village but next village has a great food pub and hotel that does decent pub Faye. when we visited the hotel bar and restaurant was closed for refurb but they did do a good breakfast
Stayed 2 nights in Jul 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Lorna

Liked: Cleanliness, staff & service, room comfort
Adequate for a short stay,
A former coaching house with very friendly owner, Susan. Perfectly adequate for a short stay. We know the area well and did know in advance that it’s not “Castle Douglas”. Others travellers should be aware!
Stayed 1 night in May 2024

4/10 Poor

Fiona

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Katrina

Travelled with family and small children
Disliked: Amenities
Very old needs updating staff/owner not friendly
Stayed 1 night in Sep 2023

2/10 Terrible

Katrina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfriendly
Stayed 1 night in Sep 2023

4/10 Poor

R

Business traveller
Disliked: Staff & service
no food on service or breakfast on offer, tele was to small.
Stayed 2 nights in Aug 2023

10/10 Excellent

Willie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed over for one night passing through on a cycling trip. The host was extremely friendly, welcoming and helpful storing and charging our bikes. Only open for B&B but fortunately the local tearoom opens on weekend evenings for meals. Well stocked community shop next door and community pub at the end of the street. Great village and area.
Stayed 1 night in May 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Timothy

Stayed 1 night in Sep 2022

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and peaceful
The hotel itself is lovely. Sadly the dining room and bar are closed but the hotel side is open for business! Clean rooms, comfy bed and delightful host. Breakfast was cooked fresh to order and was perfectly done. Really lovely place to stay to take in the surrounding villages and towns. Peaceful village with cafes
Stayed 3 nights in Sep 2022

8/10 Good

Tracey

Stayed 2 nights in Aug 2022

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Hidden Gem 💎
Just returned from four nights at the Cross Keys ...... Susan the owner and staff are more than welcoming ...... New Galloway is tranquility it’s self !!!!! And a hidden gem for those looking to escape for a while .... a piece of Scottish charm and well worth a visit ..... but don’t tell too many people 😁
Stayed 4 nights in Jun 2022

8/10 Good

Helen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in New Galloway
Arrived late and departed early unfortunately so didnt eat or drink. A very warm welcome and a comfy bed was had,no street parking to be found around the hotel but there is a large free car park 5 mins walk away uphill
Stayed 1 night in Sep 2021

10/10 Excellent

Melvyn, Market Drayton

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in a beautiful town. Very quiet at night. Friendly staff.
Stayed 1 night in Sep 2021

8/10 Good

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - thank you
Solo traveller on a motorcycle trip, small country inn, owner and staff were friendly, great value and whilst rustic and a little dated, the room was spotless, food was home cooked good and plentiful and a great wee bar - good food, clean room, decent bed and a few beers for very little money.
Stayed 1 night in Sep 2021

4/10 Poor

Alexander

Business traveller
Disliked: Staff & service
ross Keys
Bad experience. No Sunday food, no Sunday bar. No where in village to get these items. Central heating poor.
Stayed 1 night in Jan 2020

6/10 Okay

Ann

Liked: Staff & service
Disliked: Room comfort
New Galloway
The food was fabulous both breakfast and dinner. Both ladies were pleasant and beyond helpful. Having paid extra for a large room, we were disappointed with our room which could not by any stretch of the imagination be large.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the hotel under the impression it had a garden as advertised “not true” We booked a four day stay arriving on Sunday the bar and restaurant was closed throughout our stay only opening for the quiz night Wednesday nothing to do with us being there hence we left a day early truly feeling let down and disappointment which having to pay for the night we did not stay with this in mind we would like to request a refund for one night For your info the hotel is for sale! Kind regards Ian Bottomley M 07870686955
Stayed 4 nights in Aug 2019

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleepy hollow bolt hole
Really friendly hotel with lots of quirks. The village is a sleepy hollow and the hotel is a great spot. Some may say it is a little dated, but I’d say if you want new, clean lines, city clone the you could stay in a Holiday in served by disinterested staff with no reason to make your stay special. Come to a place like the Cross Keys and you get the real thing, warts and all. Not that there are any, just some tiny midgy bites. Our lives would be a lot poorer without places like this.
Stayed 1 night in Jun 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed, enjoyable stay
Well looked after in friendly, comfortable establishment. Local area has much of interest, including forest walks, wildlife, gardens and scenery.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not stay at the Cross Keys again
Bed linen had strong, damp, musty smell that kept me awake. Quite unfriendly host, unwilling to accommodate even small requests. Dining room very cold. Limited choice of food since the ovens had been out of commission for a week. However, parking was convenient and off-road.
Stayed 1 night in May 2019