6/10 Okay
Karl
6 Nov 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
Quite disappointed to be honest. We had been flying all day and arrived at the hotel at 3.05pm. Check in was after 3pm. We were told that our room wasn’t ready and we had to wait in the lobby. We were told that we would receive a text when the room was ready. We weren’t offered any refreshments or any apology. We decided that we didn’t want to wait in the lobby as it was too busy and loud. We decided to go for a walk. After an hour we retuned to the reception and asked if the room was ready. We were then asked if we had received a text which we hadn’t but at this point all we wanted to do was shout and sleep. We then had another wait until the room was ready and the key was handed over. Again no apology. Disappointing start.
We were also surprised on the Sunday when we retuned back to the hotel at 7pm after a full day out to find that the bar and restaurant was closed. Very surprising for a 4 star hotel not to be able to feed its guests at 7pm.
Karl
Stayed 2 nights in Nov 2024