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Embassy Suites by Hilton at Hot Springs Convention Center

3.5 star property
Hotel with free breakfast, steps from Hot Springs Convention Center

Photo gallery for Embassy Suites by Hilton at Hot Springs Convention Center

Lobby
Reception
Reception
Indoor pool
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Breakfast included
  • 24/7 front desk
  • Bar
  • Room service
  • Laundry
The current price is AU$202
includes taxes & fees
16 Mar - 17 Mar

Explore the area

Map
400 Convention Blvd, Hot Springs, AR, 71901
  • Hot Springs Convention Center
    ‪1 min walk‬
  • Bank of the Ozarks Arena
    ‪1 min walk‬
  • Hot Springs National Park
    ‪5 min walk‬
  • Hot Springs, AR (HOT-Memorial Field)
    ‪12 min drive‬

Room options

View all photos for Premium Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, iron/ironing board, travel cot

Premium Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Sofa bed - double
Separate bedroom
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Bathtub

55-inch Smart TV with cable channels, Netflix, pay films

Premium Suite, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Sofa bed - double
Separate bedroom
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Non Smoking

55-inch Smart TV with cable channels, Netflix, pay films

Premium Suite, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Sofa bed - double
Separate bedroom
Hairdryer
Shower/bath combination
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, iron/ironing board, travel cot

Premium Suite, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Sofa bed - double
Separate bedroom
Hairdryer
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, iron/ironing board, travel cot

Premium Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Sofa bed - double
Separate bedroom
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Accessible

Presidential Suite, 1 King Bed, Accessible | Living area

Presidential Suite, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Separate bedroom
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

1 bedroom, in-room safe, iron/ironing board, travel cot

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Separate bedroom
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Two Double Beds, Non-Smoking

1 bedroom, in-room safe, iron/ironing board, travel cot

Suite, Two Double Beds, Non-Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Smart TV
Sofa bed - double
Separate bedroom
Hairdryer
  • 46 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Suite One King and One Sofa Bed Non-Smoking

1 bedroom, in-room safe, iron/ironing board, travel cot

Standard Suite One King and One Sofa Bed Non-Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Smart TV
Sofa bed
Blackout curtains
Separate bedroom
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Corner

1 bedroom, in-room safe, iron/ironing board, travel cot

Room, 2 Queen Beds, Corner

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Sofa bed - double
Separate bedroom
Hairdryer
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite One King and One Sofa Bed Corner

Deluxe Suite One King and One Sofa Bed Corner

Deluxe Suite One King and One Sofa Bed Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Smart TV
Blackout curtains
Separate bedroom
Hairdryer
  • 57 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Non-Smoking, Accessible

1 bedroom, in-room safe, iron/ironing board, travel cot

One King Bed, Non-Smoking, Accessible

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Smart TV
Sofa bed - double
Separate bedroom
Hairdryer
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for One King Bed, Non-Smoking, Accessible

1 bedroom, in-room safe, iron/ironing board, travel cot

One King Bed, Non-Smoking, Accessible

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Smart TV
Sofa bed - double
Separate bedroom
Hairdryer
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

55-inch Smart TV with cable channels, Netflix, pay films

Presidential Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Smart TV
Blackout curtains
Separate bedroom
  • 124 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

55-inch Smart TV with cable channels, Netflix, pay films

Executive Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Smart TV
Sofa bed
Blackout curtains
Separate bedroom
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Non-Smoking, Accessible

55-inch Smart TV with cable channels, Netflix, pay films

Suite, Non-Smoking, Accessible

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Smart TV
Sofa bed - double
Separate bedroom
Hairdryer
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking (Wellness, In-room air purification)

1 bedroom, in-room safe, iron/ironing board, travel cot

Premium Room, 2 Double Beds, Non Smoking (Wellness, In-room air purification)

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Sofa bed - double
Separate bedroom
Hairdryer
Shower/bath combination
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking (Wellness, In-room air purification)

1 bedroom, in-room safe, iron/ironing board, travel cot

Premium Room, 1 King Bed, Non Smoking (Wellness, In-room air purification)

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Sofa bed - double
Separate bedroom
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite Two Double and One Sofa Bed Non-Smoking

55-inch Smart TV with cable channels, Netflix, pay films

Standard Suite Two Double and One Sofa Bed Non-Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Smart TV
Sofa bed
Blackout curtains
Separate bedroom
  • 46 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, iron/ironing board, travel cot

Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Sofa bed - double
Separate bedroom
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Separate bedroom
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

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About the area

Hot Springs

Embassy Suites by Hilton at Hot Springs Convention Center puts you in the heart of Hot Springs, steps from Hot Springs Convention Center and within a 10-minute stroll of Hot Springs National Park. Highlights at this hotel include a restaurant, an indoor swimming pool and free daily breakfast. .The restaurant, Cascades, is open for lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Other amenities include a gym, a free manager's reception and Wi-Fi in public areas. Free full breakfast is available daily between 6:30 AM and 9:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as an off-lead area. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this 3.5-property class Downtown hotel include Bathhouse Row and Oaklawn Racing Casino Resort.

What's nearby

  • Hot Springs Convention Center - 1 min walk - 0.1 km
  • Quapaw Baths - 10 min walk - 0.8 km
  • Bathhouse Row - 10 min walk - 0.9 km
  • Oaklawn Racing Casino Resort - 4 min drive - 3.7 km
  • Magic Springs and Crystal Falls - 4 min drive - 3.7 km

Getting around

  • Malvern Station - 30 min drive
  • Little Rock, AR (LIT-Clinton National Airport) - 63 min drive

Restaurants

  • ‪McDonald's - ‬12 min walk
  • ‪Arlington Lobby Cafe - ‬16 min walk
  • ‪Pho Hoang My Vietnam N - ‬11 min walk
  • ‪Hot Springs Mountain Tower - ‬7 min drive
  • ‪501 Prime - ‬11 min walk

About this property

Embassy Suites by Hilton at Hot Springs Convention Center

Hotel with free breakfast, steps from Hot Springs Convention Center
Embassy Suites by Hilton at Hot Springs Convention Center offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is available in public spaces for a fee.

Business amenities include a business centre and a meeting room. A vending machine, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at Embassy Suites by Hilton at Hot Springs Convention Center. Parking is available for a fee.

This 3.5-star Hot Springs hotel is smoke free.

  • 246 guestrooms or units
  • 9 levels
  • Built in 2003
  • Full breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Corner/local shop
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton at Hot Springs Convention Center offers 246 accommodations with laptop-compatible safes and coffee/tea makers. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. 55-inch Smart televisions come with premium cable channels, pay-per-view films and Netflix. Additionally, rooms include complimentary newspapers and an iron/ironing board. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: WiFi (USD 9.95 per day)

Parking and transport

  • Free offsite parking
  • Uncovered parking on site (USD 10 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 20 per day; includes in/out privileges)
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Cascades

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 1 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 125.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per day (rates may vary)
  • Uncovered self-parking fee: USD 10.00 per day (in/out privileges)
  • Valet parking fee: USD 20.00 per day (in/out privileges)
  • Pet fee: USD 125.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation.

We should mention

  • Pool access available from 6 AM to midnight
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hot Springs
Embassy Suites Hot Springs Hotel
Hot Springs Embassy Suites
Embassy Suites Hot Springs Hotel Hot Springs
Embassy Suites Hilton Hot Springs Hotel
Embassy Suites Hilton Hot Springs
Embassy Suites by Hilton Hot Springs Hotel Spa
Embassy Suites by Hilton at Hot Springs Convention Center Hotel

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton at Hot Springs Convention Center?

Embassy Suites by Hilton at Hot Springs Convention Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton at Hot Springs Convention Center?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton at Hot Springs Convention Center on 16 Mar 2025 start from AU$201.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton at Hot Springs Convention Center?

Yep, Embassy Suites by Hilton at Hot Springs Convention Center has an uncovered self car park with in/out privileges for USD 10.00 per day.

Are there any beaches close to Embassy Suites by Hilton at Hot Springs Convention Center?

The closest beach to Embassy Suites by Hilton at Hot Springs Convention Center is De Soto Beach (19 km).

Is there a spa on site at Embassy Suites by Hilton at Hot Springs Convention Center?

No, there is no spa at this property. Buckstaff Bathhouse is a short 9-minute walk away.

Does Embassy Suites by Hilton at Hot Springs Convention Center have a pool?

Embassy Suites by Hilton at Hot Springs Convention Center has a pool and an indoor pool. The pool is open 6 AM to midnight.

Is Embassy Suites by Hilton at Hot Springs Convention Center family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as travel cots in the guestrooms, it's no surprise that Embassy Suites by Hilton at Hot Springs Convention Center is a hit with families.

Does Embassy Suites by Hilton at Hot Springs Convention Center serve breakfast?

You bet, guests can't get enough of the free full breakfast here! Offered daily between 6:30 AM and 9:00 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton at Hot Springs Convention Center?

No, Embassy Suites by Hilton at Hot Springs Convention Center does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton at Hot Springs Convention Center?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Embassy Suites by Hilton at Hot Springs Convention Center?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at Embassy Suites by Hilton at Hot Springs Convention Center?

Cats and dogs are welcome at Embassy Suites by Hilton at Hot Springs Convention Center, with dog exercise areas on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 34 kg per pet.

Embassy Suites by Hilton at Hot Springs Convention Center Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 608 out of 1130 reviews
Rating 8 - Good. 241 out of 1130 reviews
Rating 6 - Okay. 135 out of 1130 reviews
Rating 4 - Poor. 71 out of 1130 reviews
Rating 2 - Terrible. 75 out of 1130 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brookland

Stayed 1 night in Nov 2024

6/10 Okay

Beverly

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It said there was a spa, the spa closed down….never to reopen. Super disappointing, especially when it claims to have a spa.
Stayed 1 night in Nov 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great design and location
Stayed 2 nights in Nov 2024

8/10 Good

Yun

Stayed 2 nights in Nov 2024

10/10 Excellent

kavi

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Nov 2024

10/10 Excellent

Karla, Benton

Travelled with partner
Liked: Cleanliness, staff & service
N/A
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Okay
Mediocre. Pretty out of date and not very good service. Was expecting better.
Stayed 3 nights in Nov 2024

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

ANNETTE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff greeted us in a very friendly and efficient manner and was able to do above and beyond what we expected.
Stayed 4 nights in Nov 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved every minute of our stay! Our room was spacious, the bed was comfy, water pressure in the bathrooms were great and the best part was the complimentary breakfast! We will be back!
Stayed 3 nights in Nov 2024

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Nov 2024

10/10 Excellent

Robyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience. The staff was friendly and the place was clean.
Stayed 1 night in Sep 2024

10/10 Excellent

Robyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience. The staff was friendly and the place was very clean.
Stayed 2 nights in Nov 2024

8/10 Good

David, Annapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Ignore the bad reviews!
Stayed 2 nights in Oct 2024

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many different restaurants and activities to choose from within walking distance
Stayed 1 night in Oct 2024

10/10 Excellent

Eduardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a beautiful and comfortable stay for the night. The rooms were delightful to look at and were decorated well with a nice interior. The view from inside the room to outside was also astonishing to look at. The hotel room has an atmosphere that was comfortable to stay and sleep with comfortable beds.
Stayed 1 night in Nov 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Jaycee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Picked the property because of the location and they had free breakfast. Breakfast had a good amount of options but it wasn’t great. Location was walkable to downtown which was great. The bar and restaurant were the best amenities that we used! The chicken wings were so good!
Stayed 2 nights in Nov 2024

6/10 Okay

Bhavesh, Frisco

Travelled with partner
To my surprise, they charged $125 as a pet fee for my stay. I believe to the best of my knowledge this was not mentioned on expedia.com when I made the reservation so this came to me as a surprise and ended up paying that fee.. When we checked in into our room, even though we are non-smokers the room that we got had the smell of weed in it. I did request them to come and use a spray in our room so that at least it would limit the smell of weed inside the room and we had already unpacked and had a pet with us so we’re not intending to move to another room.. the room service person came only after three hours after I made the request. The breakfast options that they had were minimum. Not much variety.. also they were short staffed and did not refill the empty bowls of food that they were serving frequently. There was always a wait for them to refill. They had a station where they were serving customizedegg omelettes. The lady preparing the omelette was very rude. They have ample of parking available. By default, they will charge you $10 parking fee thinking that we are parking inside the parking lot of the hotel. They have ample of parking across the street as well and that’s where I parked. I had to mention to the front desk that I have parked my car across the street and not inside the hotel parking lot. By default they had charged me $10 a day for parking which they reimbursed after I spoke to them. Overall, not happy with my stay.
Stayed 2 nights in Nov 2024

2/10 Terrible

Gary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Room was nice. Guests next to us had kids running around that were loud well into the late night. Went to breakfast and they were out of plates and silverware. Texted the hotel and the girl was arguing with me that they did not. Well, when i went over there were none. Terrible way to treat your guests.
Stayed 1 night in Nov 2024

6/10 Okay

adam

Travelled with family
HVAC unit leaking water. For reporting it and the inconvenience of having to move rooms,I was told we were being upgraded, but it was a lateral move if not a downgrade. The room we moved to had tv issues. Despite parking on the street, charged $10 a day for parking, An Unnecessary petty charge.
Stayed 3 nights in Oct 2024

8/10 Good

Stan

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Jamie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Jia

Stayed 1 night in Oct 2024

8/10 Good

Dalton

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Embassy Hotel and Suites was a nice place to stay for two nights while in town to visit the National Park. The location is ideal for walking instead of taking your car and looking for a place to park, dealing with traffic etc. I loved the easy check in, managers welcome, and breakfast. I would recommend staying here if you are in town. Downsides in my opinion- $125 pet fee!!!!! Crazy expensive. This was charged for my one dog for two nights, each pet fee allows two dogs. So why does one dog cost the same? I got my receipt to my email the morning of check out and noticed they added on a second pet fee of $125. I had over $280 of pet fees and taxes. Hotel corrected this when I approached guest services with no problem. I just wonder how many people have not reviewed their bill and the same thing happened.
Stayed 2 nights in Oct 2024