8/10 Good
Valerie A
Travelled with family
11 Nov 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived for my stay, the front desk clerk informed me that their pool was closed. I appreciated the up front info given so that I could decide to go elsewhere. I had my 9 year old grandson with me, who had endured ;-) a three hour car ride while looking forward to playing in the pool, so I attempted to find an alternate hotel. The clerk told me that he could cancel the room but that I would have to call Expedia to get my money back. I wasn't feeling well, my phone was almost dead, and good luck ever getting Expedia to answer. By the time I left the lobby half an hour later, I was in tears and decided to just give up on getting the money back. I am not a wealthy person and had chosen this hotel because of the price, pool, and free breakfast. We were in town to watch the Special Olympics basketball team.which a friend coaches.
I finally found another hotel, apparently the only one with an open pool in town, but had to pay more than double the price. After getting my phone charged, I saw that I had missed several calls. Much to my surprise, they were from the clerk, Chris, at the Baymont. He had gone above and beyond for me and talked to his manager, who then contacted Expedia to make sure that they refunded my money.
I would choose the Baymont next time I am in town even though I didn't stay there this time. It is so rare to get that kind of compassionate customer service these days. I am forever grateful! Thank you, and may God bless your business!
Valerie A
Stayed 1 night in Nov 2024