Cervia Hotels with Hot Tub in Room

Everything was excellent

When we arrived, the receptionist was incredibly unapproachable and dismissive, with no willingness to explain anything. She handed us the room keys and offered no information about important details like beach access or the fact that the pool and breakfast were located at a different hotel entirely. There was zero customer service, and to top it off, the welcome drink that was advertised was never provided. Honestly, given the cold reception we received, I didn’t expect much after that. The front desk closes at midnight, and after that time, the hotel became a free-for-all. A large group of teenagers threw parties in multiple rooms around us, making it impossible to sleep until 6 AM. With checkout at 10 AM, it was hardly the restful night we had hoped for. To make matters worse, there was a large congress happening, which made everything feel chaotic and overcrowded. While the room itself served its basic purpose, the overall experience was far from satisfactory.

Very good hotel. I really praise the staff, specially those working in the breakfast. They are really kind and accommodating to our needs, projecting an awesome image of both the Italians and the hotel. Many things to highlight here, for instance: Daily water provision, big room (rare in Europe) delicious breakfast, good location, close to te city center with restaurants and supermarkets around. Bar open 24/7 wirh affordable prices. My only complaint: The gym is poorly equipped but the worst is the schedule, starting at 08:00 (too late to do something). Even worse, you have to go to the lobby and ask for the key. Once I went there to get the key at 07:40 and there was no human power to convince the clerk to give me it 20 minutes ahead…ridiculously stubborn from my point of view. Other than that, great place to stay. I”ll be back for sure!