Ratings based on 953 Verified Reviews
Real reviews from guests who’ve stayed
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Posted 11 Oct. 2024 on Expedia
Good
Comment from Hotel Management
11 Nov. 2024 by Aisha, Hotel Management
Thank you for your review!
by A verified traveller
Posted 7 Oct. 2024 on Expedia
This was my first stay at this property, and it will be my last. The hotel is dated/worn overal . There were several obvious stains in the carpet in my room and the halls. I had a horrendous asthma attack in the middle of the night that was most certainly triggered by something in the room and almost required a hospital visit. I have never had such an experience when traveling. The front desk staff allowed me to check out early but could not do anything to compensate for the condition of the room because the room was booked through Expedia. I emailed both managers and have yet to hear back. I was told the hotel is pet-friendly and that customers sometimes do not disclose that they have pets in the room to avoid a cleaning charge, so rooms are not cleaned as they should be. My room smelled slightly of urine, so it's likely there'd been a dog/cat in the room that triggered the attack. Also, the hotel says they have a bar, which they do, but it's a very small counter next to check -in. Don't count on a traditional hotel bar. There are better hotels in the area including the Marriott and I Hotel.
Comment from Hotel Management
11 Nov. 2024 by Aisha, Hotel Management
We do apologize for the inconvenience of your stay. I hope by now the GM have contacted you.
by A verified traveller
Posted 7 Oct. 2024 on Hotels
Comment from Hotel Management
11 Nov. 2024 by Aisha, Hotel Management
Thank you for your review!
by A verified traveller
Posted 7 Oct. 2024 on Hotels
Comment from Hotel Management
11 Nov. 2024 by Aisha, Hotel Management
Thank you for your review!
by A verified traveller
Cozy stay
Posted 5 Oct. 2024 on HotelsGreat atmosphere! Clean rooms and friendly staff. The breakfast was really good.
Comment from Hotel Management
11 Nov. 2024 by Aisha, Hotel Management
Thank you for your review!
by A verified traveller
Posted 4 Oct. 2024 on Hotels
Comment from Hotel Management
11 Nov. 2024 by Aisha, Hotel Management
Thank you for your review!
by A verified traveller
Posted 1 Oct. 2024 on Expedia
Good location. Room was bigger the usual for a two queen bed. Good breakfast. Clean and safe.
Comment from Hotel Management
11 Nov. 2024 by Aisha, Hotel Management
Thank you for your review!
by A verified traveller
Posted 1 Oct. 2024 on Expedia
I was so disappointed that the pool was closed. It was not mentioned on the website.
Comment from Hotel Management
11 Nov. 2024 by Aisha , Hotel Management
We do apologize for the inconvenience this has caused you.
by A verified traveller
Posted 30 Sep. 2024 on Expedia
Z
Comment from Hotel Management
11 Nov. 2024 by Aisha, Hotel Management
Thank you for your review!
by A verified traveller
Posted 30 Sep. 2024 on Hotels
Comment from Hotel Management
11 Nov. 2024 by Aisha, Hotel Management
Thank you for your review!