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Domes Zeen Chania, a Luxury Collection Resort, Crete

5.0 star property
Luxury hotel with 2 restaurants and 2 outdoor pools

Photo gallery for Domes Zeen Chania, a Luxury Collection Resort, Crete

2 outdoor pools, pool umbrellas, pool loungers
Villa, 1 Bedroom, Sea View | Living area
Children's play area - indoor
Family Room, 2 Bedrooms, Private Pool, Sea View (Family Villa Private Pool Sea View) | View from room
View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Bar
  • Pool
  • Breakfast included
  • Gym
  • Parking included

Explore the area

Map
Makrys Tichos, Chania
  • Nea Chora Beach
    ‪17 min walk‬
  • Golden Beach
    ‪18 min walk‬
  • Cathedral of the Presentation of the Virgin Mary
    ‪5 min drive‬
  • Chania (CHQ-Ioannis Daskalogiannis)
    ‪33 min drive‬

Room options

View all photos for Superior Room, 1 King Bed with Sofa bed, Sea View (Sapphire Pavilion Private Pool)

Premium bedding, minibar, in-room safe, laptop workspace

Superior Room, 1 King Bed with Sofa bed, Sea View (Sapphire Pavilion Private Pool)

Highlights

Balcony or patio
Private pool
Air conditioning
Free cots/infant beds
TV
Pillow menu
Premium bedding
Blackout curtains
  • 46 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Terrace, Pool View (Tropical Open Plan Suite Shared Pool)

Premium bedding, minibar, in-room safe, laptop workspace

Suite, 1 King Bed, Terrace, Pool View (Tropical Open Plan Suite Shared Pool)

Highlights

Balcony or patio
Air conditioning
TV
Pillow menu
Premium bedding
Blackout curtains
Bathrobes
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed with Sofa bed (Sapphire Family Pavilion Private Pool)

Premium bedding, minibar, in-room safe, laptop workspace

Family Room, 1 King Bed with Sofa bed (Sapphire Family Pavilion Private Pool)

Highlights

Balcony or patio
Private pool
Air conditioning
Free cots/infant beds
TV
Pillow menu
Premium bedding
Blackout curtains
  • 47 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, 1 King Bed with Sofa bed, Terrace (Tropical Family Room Shared Pool)

Premium bedding, minibar, in-room safe, laptop workspace

Family Room, 1 King Bed with Sofa bed, Terrace (Tropical Family Room Shared Pool)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
TV
Pillow menu
Premium bedding
Blackout curtains
Bathrobes
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Tropical Pavilion Private Pool

Premium bedding, minibar, in-room safe, laptop workspace

Tropical Pavilion Private Pool

Highlights

Balcony or patio
Private pool
Air conditioning
Free cots/infant beds
TV
Pillow menu
Premium bedding
Blackout curtains
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room, 1 King Bed, Balcony, Sea View (Sapphire Bungalow Sea View)

Double Room, 1 King Bed, Balcony, Sea View (Sapphire Bungalow Sea View) | View from room

Double Room, 1 King Bed, Balcony, Sea View (Sapphire Bungalow Sea View)

Highlights

Balcony or patio
Air conditioning
TV
Pillow menu
Premium bedding
Blackout curtains
Bathrobes
Private bathroom
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical Family Grand Pavilion Private Pool

Tropical Family Grand Pavilion Private Pool | View from room

Tropical Family Grand Pavilion Private Pool

Highlights

Balcony or patio
Private pool
Air conditioning
Free cots/infant beds
TV
Pillow menu
Premium bedding
Blackout curtains
  • 70 sq m
  • Sleeps 6
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Terrace, Garden View (Tropical Bungalow)

Premium bedding, minibar, in-room safe, laptop workspace

Standard Room, 1 King Bed, Terrace, Garden View (Tropical Bungalow)

Highlights

Balcony or patio
Air conditioning
TV
Pillow menu
Premium bedding
Blackout curtains
Bathrobes
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Private Pool, Sea View (Family Villa Private Pool Sea View)

Family Room, 2 Bedrooms, Private Pool, Sea View (Family Villa Private Pool Sea View) | View from room

Family Room, 2 Bedrooms, Private Pool, Sea View (Family Villa Private Pool Sea View)

Highlights

Balcony or patio
Separate sitting area
Private pool
Air conditioning
Free cots/infant beds
TV
Pillow menu
Premium bedding
  • 65 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Room, 1 King Bed with Sofa bed (Tropical Family Pavilion Private Pool)

Premium bedding, minibar, in-room safe, laptop workspace

Family Room, 1 King Bed with Sofa bed (Tropical Family Pavilion Private Pool)

Highlights

Balcony or patio
Private pool
Air conditioning
Free cots/infant beds
TV
Pillow menu
Premium bedding
Blackout curtains
  • 47 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, 1 King Bed, Terrace, Garden View (Tropical Family Bungalow)

View from room

Family Room, 1 King Bed, Terrace, Garden View (Tropical Family Bungalow)

Highlights

Balcony or patio
Air conditioning
TV
Pillow menu
Premium bedding
Blackout curtains
Bathrobes
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Sea View

Villa, 1 Bedroom, Sea View | View from room

Villa, 1 Bedroom, Sea View

Highlights

Balcony or patio
Separate sitting area
Private pool
Air conditioning
Free cots/infant beds
TV
Pillow menu
Premium bedding
  • 65 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Chania

A luxury stay in Chania awaits you at Domes Zeen Chania, a Luxury Collection Resort, Crete. Within a 20-minute stroll, you'll find Nea Chora Beach and Golden Beach. Highlights at this eco-friendly hotel include 2 restaurants, 2 outdoor swimming pools and 2 bars/lounges. .The family restaurant, Beach House Restaurant, serves Greek cuisine and is open for breakfast, lunch and dinner. Beach House Bar is the hotel's own cocktail bar. Enjoy the gym, kids' swimming pool and pool loungers as well as access to aerobics classes. Other amenities include free Wi-Fi in public areas and laundry facilities. Each morning free buffet breakfast is offered between 7:30 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Chania hotel include Old Venetian Harbor and Kalamaki Beach.

What's nearby

  • Nea Chora Beach - 17 min walk
  • Chania Central Market - 4 min drive
  • Old Venetian Harbor - 5 min drive
  • Maritime Museum of Crete - 6 min drive
  • Chania Lighthouse - 6 min drive

Getting around

  • Chania (CHQ-Ioannis Daskalogiannis) - 33 min drive

Restaurants

  • ‪Ζαχαρη Και Αλατι - ‬3 min drive
  • ‪Papanikolakis - ‬2 min drive
  • ‪Blend Coffeeshop - ‬20 min walk
  • ‪Breakfast in - ‬3 min drive
  • ‪Μοντέρνο Ζαχαροπλαστείο - ‬14 min walk

About this property

Domes Zeen Chania, a Luxury Collection Resort, Crete

Luxury hotel with 2 restaurants and 2 outdoor pools
As a guest of Domes Zeen Chania, a Luxury Collection Resort, Crete, you'll find 2 outdoor swimming pools, a fitness centre, and a children's pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Domes Zeen Chania, a Luxury Collection Resort, Crete. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

This 5-star Chania hotel is smoke free.

  • 65 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar by the pool
Domes Zeen Chania, a Luxury Collection Resort, Crete offers 65 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Beds feature premium bedding. A pillow menu is available. Televisions come with satellite channels.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. This Chania hotel provides complimentary wireless Internet access. Additionally, rooms include espresso makers and an iron/ironing board. In-room massages and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, German, Greek, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar

Restaurants on site

  • Beach House Bar
  • Beach House Restaurant
  • Ef Zeen Bar
  • Gallina Restaurant

Things to do

  • 2 outdoor pools
  • Beach yoga
  • Children's pool
  • Fitness classes
  • Gym
  • Pilates classes
  • Shopping

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • No lift
  • Tile flooring in room
  • Transfer shower
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 1 November and 31 March.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 45 per vehicle (one-way)
  • Airport shuttle fee per child: EUR 45 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Property Registration Number 7918/18

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Casa Cook Chania Hotel
Casa Cook Hotel
Casa Cook Chania
Domes Zeen Chania
Domes Zeen a Luxury Collection Resort Chania
Domes Zeen Chania, a Luxury Collection Resort, Crete Hotel
Domes Zeen Chania, a Luxury Collection Resort, Crete Chania

Frequently asked questions

What is the cancellation policy at Domes Zeen Chania, a Luxury Collection Resort, Crete?

Domes Zeen Chania, a Luxury Collection Resort, Crete offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Domes Zeen Chania, a Luxury Collection Resort, Crete?

Yep, Domes Zeen Chania, a Luxury Collection Resort, Crete has a free self car park and free valet parking.

Are there any beaches close to Domes Zeen Chania, a Luxury Collection Resort, Crete?

Yep, Domes Zeen Chania, a Luxury Collection Resort, Crete is a short 17-minute walk from Nea Chora Beach. Fun beach activities include yoga.

Does Domes Zeen Chania, a Luxury Collection Resort, Crete have a pool?

Domes Zeen Chania, a Luxury Collection Resort, Crete has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Domes Zeen Chania, a Luxury Collection Resort, Crete?

Domes Zeen Chania, a Luxury Collection Resort, Crete features 2 outdoor pools, 2 restaurants and 2 bars. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes Domes Zeen Chania, a Luxury Collection Resort, Crete a romantic place to stay?

Poolside dining and 24-hour room service, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Domes Zeen Chania, a Luxury Collection Resort, Crete.

Does Domes Zeen Chania, a Luxury Collection Resort, Crete serve breakfast?

Yep, free buffet breakfast is served daily from 7:30 AM to 11 AM.

Is there a free airport shuttle available at Domes Zeen Chania, a Luxury Collection Resort, Crete?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Domes Zeen Chania, a Luxury Collection Resort, Crete?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Domes Zeen Chania, a Luxury Collection Resort, Crete?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Domes Zeen Chania, a Luxury Collection Resort, Crete?

Cats and dogs are welcome at Domes Zeen Chania, a Luxury Collection Resort, Crete, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Domes Zeen Chania, a Luxury Collection Resort, Crete Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 119 out of 151 reviews
Rating 8 - Good. 24 out of 151 reviews
Rating 6 - Okay. 8 out of 151 reviews
Rating 4 - Poor. 0 out of 151 reviews
Rating 2 - Terrible. 0 out of 151 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Demetri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Petrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb service
Superb service and friendly staff. Hotel Manager gave us a later than normal check out which made a big difference to our experience (thank you). Great way to end the trip. Our room was so lovely with a large private pool area. Loved it.
Stayed 10 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

10/10 Excellent

Hilary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Oct 2024

10/10 Excellent

theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms nice toiletries Beautiful gardens Excellent food great staff nothing to complain about at all
Stayed 7 nights in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros: Lovely property; the staff were very attentive and the breakfast spread was very good! Lots of children around and it is very family friendly which worked well for us. There were no disturbances (noise or otherwise) with all the children around. The snack bar that remains open throughout was a great hit with our 3 year old! Cons: The pools aren't heated. In October when there are colder days, the pools are essentially unusable.
Stayed 3 nights in Oct 2024

10/10 Excellent

Miriam

Stayed 7 nights in Oct 2024

10/10 Excellent

Marc

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Domes Zeen Chania is hands down my favourite hotel to date! From the moment we arrived, we were welcomed with warm hospitality and genuine smiles from the staff, setting the tone for an unforgettable stay. The attention to detail at this luxurious retreat is nothing short of spectacular. The rooms are beautifully designed, blending modern elegance with earthy tones and natural textures that perfectly complement the stunning surroundings. Each space feels like a private oasis, with breathtaking views of the sea and gardens that provide a sense of peace and tranquility. The food at Domes Zeen is an absolute highlight! The restaurants offer a diverse and delectable array of dishes, all made with fresh, local ingredients. Every meal is a culinary journey, with flavors that reflect both the richness of Cretan cuisine and international influences. Breakfasts are a dream, offering a variety of options from fresh fruits, pastries, to made-to-order omelets. Dinner is a gourmet experience, with each dish artfully prepared and bursting with flavor. What truly makes Domes Zeen exceptional is the staff. They went above and beyond to make my 40th bday special, and attentive for my guests. Whether it’s offering recommendations for local experiences, providing thoughtful touches like complimentary treats, or simply remembering your preferences, their level of service is unmatched. You feel truly cared for in every interaction. Already booking my trip back to this slice of paradise!
Stayed 3 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort
Excellent caring service
Stayed 5 nights in Sep 2024

10/10 Excellent

Franziska

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay
Stayed 3 nights in Sep 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Violet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Wonderful vacation.
Stayed 5 nights in Aug 2024

10/10 Excellent

Ioana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel, with amazing staff. Domes Zeen has exceeded all expectations- the room was perfect with a wonderful outside area and a plunge pool, the breakfast has all every option for every taste and the staff always went above and beyond. We didn’t spend much time at the pool because the beach was amazing and we had our own plunge pool, but be warned that the pool is a highlight for young children so it might get busy, but it’s not too loud so can still enjoy your time. The gym was well equipped and it never got too busy in the morning. Chania is about 40 minutes walk, we did that once and then resorted to taxis or hotel transfers - it was a lot easier.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff Amazing property Amazing hospitality and good location Beach and pool were great
Stayed 4 nights in Aug 2024

10/10 Excellent

shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Domes Zeen is a beautiful tranquil hotel - the staff are beyond friendly and helpful and the location is a short cab ride from the lovely old town of Chania. The food at the hotel was delicious and the pool with our villa was magical. We are already talking about next year.
Stayed 5 nights in Aug 2024

6/10 Okay

Amar

Stayed 5 nights in Aug 2024

8/10 Good

Carl, Plymouth Meeting

Travelled with family and small children, Travelled with group
Liked: Cleanliness
I have a fish allergy and communicated to the hotel prior to and at check-in. The restaurant was never informed properly and not prepared for me. The Michelin Star restaurant, Gallina, was terrible. It took 25 minutes to get still and sparkling water. Service was subpar and not trained to the expectations one would expect at a Michelin Star restaurant. The wine steward spilled as he poured the wine, didn't wipe the bottle and red wine drops were all over the table. We had 2 children that were promised a special menu, but by the time we were served, they told us there was no food for the kids, SO WE LEFT! MY ADVICE: go to a local taverna. We did and it saved the trip.
Stayed 3 nights in Jul 2024

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not perfect
Needed to call front desk several time for refill of water, coffee and soap ( after housekeeping was in the room)
Stayed 3 nights in Jul 2024

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 7 nights in Jul 2024

10/10 Excellent

Jason

Stayed 5 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2024

10/10 Excellent

Jonathan

Stayed 6 nights in Jul 2024