6/10 Okay
Juan
Travelled with family
2 Nov 2024
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Everything started great, the hotel is beautiful upon walking in and had a great cinnamon smell. Staff was great, rooms were good. Btw front desk Ken was great :)
No complaints until I went to shower and sleep. I found small bugs in the tub, on the room rug, and on the tables in the room. I am not from the south so I thought maybe it was a seasonal thing. I had reserved two rooms where my travel buddy mentioned to me on the morning we were checking out, that those were NOT seasonal bugs and were actually COCKROACHES! I had seen them roaming in my room and she had seen them in her room too. We had to disinfect our things before we left and arrived home to clean EVERYTHING for fear of eggs and reproducing bugs.
I had been to South Carolina on occasion and didnāt have this issue at other hotels. It was my first time at this hotel, my travel buddy had been multiple times but we wonāt be returning. Sucks because everything else was convenient but cockroaches are no joke. Only made worse by returning home and feeling extremely gross.
Juan
Stayed 2 nights in Oct 2024