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Courtyard by Marriott Charlotte Gastonia

3.0 star property
Suburban hotel with fitness centre and 24-hour front desk

Photo gallery for Courtyard by Marriott Charlotte Gastonia

Fireplace
Lobby sitting area
View from property
Hypo-allergenic bedding, down duvets, pillow-top beds, desk
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • Pet-friendly
The current price is AU$228
includes taxes & fees
23 Mar - 24 Mar

Explore the area

Map
1856 Remount Road, Gastonia, NC, 28054
  • Eastridge Mall
    ā€Ŗ12 min walkā€¬
  • CaroMont Regional Medical Center
    ā€Ŗ3 min driveā€¬
  • Rankin Lake Park
    ā€Ŗ6 min driveā€¬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ā€Ŗ18 min driveā€¬

Room options

View all photos for Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, down duvets, pillow-top beds, desk

Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Sofa bed
Pillow-top bed
Down duvet
  • 23 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Guest room 2 Queen with Sofa bed

Hypo-allergenic bedding, down duvets, pillow-top beds, desk

Guest room 2 Queen with Sofa bed

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

31-inch Smart TV with satellite channels, TV, pay films

Suite, 1 Bedroom

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Pillow-top bed
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, pillow-top beds, desk

Room, 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Balcony (Mobility/Hearing Access, Transf Shwr)

Hypo-allergenic bedding, down duvets, pillow-top beds, desk

Room, 1 Queen Bed, Balcony (Mobility/Hearing Access, Transf Shwr)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, down duvets, pillow-top beds, desk

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Hypo-allergenic bedding, down duvets, pillow-top beds, desk

Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Mobility/Hearing Access, Transf Shwr)

31-inch Smart TV with satellite channels, TV, pay films

Suite, 1 Bedroom (Mobility/Hearing Access, Transf Shwr)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, down duvets, pillow-top beds, desk

Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Balcony

Hypo-allergenic bedding, down duvets, pillow-top beds, desk

Room, 1 Queen Bed, Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Pillow-top bed
  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Transf Shwr)

Hypo-allergenic bedding, down duvets, pillow-top beds, desk

Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Transf Shwr)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down duvets, pillow-top beds, desk

Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Pillow-top bed
Blackout curtains
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony

Hypo-allergenic bedding, down duvets, pillow-top beds, desk

Room, 1 King Bed with Sofa bed, Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Sofa bed
Pillow-top bed
  • 23 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Mobility/Hearing Access, Transf Shwr)

31-inch Smart TV with satellite channels, TV, pay films

Suite, 1 Bedroom (Mobility/Hearing Access, Transf Shwr)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Balcony (Hearing Accessible)

Hypo-allergenic bedding, down duvets, pillow-top beds, desk

Room, 1 Queen Bed, Balcony (Hearing Accessible)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

31-inch Smart TV with satellite channels, TV, pay films

Suite, 1 Bedroom

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Down duvet
Sofa bed - twin
Pillow-top bed
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Guest room 2 Queen with Sofa bed (Hearing Accessible)

Hypo-allergenic bedding, down duvets, pillow-top beds, desk

Guest room 2 Queen with Sofa bed (Hearing Accessible)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Hearing Accessible)

Hypo-allergenic bedding, down duvets, pillow-top beds, desk

Room, 1 King Bed with Sofa bed (Hearing Accessible)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

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About the area

Gastonia

At Courtyard by Marriott Charlotte Gastonia you'll be within a 15-minute walk of Eastridge Mall and 2.1 km (1.3 mi) from Mary Jo's Cloth Store. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym and Hot tub. 2876 square feet (267 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of limited parking. .With a stay at this 3-property class Gastonia hotel, you'll be 22.3 km (13.8 mi) from Charlotte Douglas Airport Overlook.

What's nearby

  • Eastridge Mall - 12 min walk - 1.0 km
  • CaroMont Regional Medical Center - 3 min drive - 2.2 km
  • Schiele Museum of Natural History - 4 min drive - 3.4 km
  • Rankin Lake Park - 6 min drive - 6.1 km
  • Charlotte Douglas Airport Overlook - 19 min drive - 22.3 km

Getting around

  • Gastonia Station - 4 min drive
  • Charlotte-Douglas International Airport (CLT) - 18 min drive

Restaurants

  • ā€ŖEastridge Mall - ā€¬13 min walk
  • ā€ŖMcDonald's - ā€¬18 min walk
  • ā€ŖStarbucks - ā€¬3 min drive
  • ā€ŖTexas Roadhouse - ā€¬3 min walk
  • ā€ŖCracker Barrel - ā€¬3 min walk

About this property

Courtyard by Marriott Charlotte Gastonia

Suburban hotel with fitness centre and 24-hour front desk
Courtyard by Marriott Charlotte Gastonia offers its guests an indoor pool, Access to hot tub, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 2876 square feet (267 square metres) and includes conference space. The business-friendly Courtyard by Marriott Charlotte Gastonia also features multilingual staff, a picnic area, and coffee/tea in common area. Limited free parking is available on a first-come, first-served basis.

This 3-star Gastonia hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 4 levels
  • Conference rooms
  • 2876 sq ft of conference space
  • 267 sq. m of conference space
  • Built in 2001
  • Deli
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Wedding services available
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Dining venue
Courtyard by Marriott Charlotte Gastonia offers 130 accommodations with coffee/tea makers and designer toiletries. Pillowtop beds feature down duvets. 31-inch Smart televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a rainfall showerhead, complimentary toiletries and hairdryers.

This Gastonia hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Microwaves, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on request.

Languages

Spanish

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The price is AU$166
includes taxes & fees
23 Mar - 24 Mar
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Bistro

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Microwave on request
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 2,876 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • In the mountains
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (84 centimetre high)
  • Grab bar near toilet (84 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Raised toilet seat (43 centimetre high)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (117 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 31-inch smart TV with premium satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Courtyard Marriott Charlotte Gastonia
Courtyard Marriott Gastonia
Courtyard Marriott Charlotte Gastonia Hotel
Courtyard by Marriott Charlotte Gastonia Hotel
Courtyard by Marriott Charlotte Gastonia Gastonia
Courtyard by Marriott Charlotte Gastonia Hotel Gastonia

Frequently asked questions

What is the cancellation policy at Courtyard by Marriott Charlotte Gastonia?

Courtyard by Marriott Charlotte Gastonia offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Courtyard by Marriott Charlotte Gastonia?

As of 14 Mar 2025, prices found for a 1-night stay for 2 adults at Courtyard by Marriott Charlotte Gastonia on 23 Mar 2025 start from AU$227.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Courtyard by Marriott Charlotte Gastonia?

Yep, Courtyard by Marriott Charlotte Gastonia has a free self car park. Onsite parking is limited.

Does Courtyard by Marriott Charlotte Gastonia have a pool?

Courtyard by Marriott Charlotte Gastonia has an indoor pool. The pool is open 7:00 AM to 11:00 PM.

What makes Courtyard by Marriott Charlotte Gastonia a romantic place to stay?

1 hot tub and a lounge bar, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Courtyard by Marriott Charlotte Gastonia.

Is Courtyard by Marriott Charlotte Gastonia family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Courtyard by Marriott Charlotte Gastonia is a hit with families.

Does Courtyard by Marriott Charlotte Gastonia serve breakfast?

You bet, breakfast is available daily.

Is there a free airport shuttle available at Courtyard by Marriott Charlotte Gastonia?

No, Courtyard by Marriott Charlotte Gastonia does not offer an airport shuttle service.

Is there a bar or restaurant at Courtyard by Marriott Charlotte Gastonia?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Courtyard by Marriott Charlotte Gastonia?

Check-in begins at 3:00 PM. Check-out time is noon.

Courtyard by Marriott Charlotte Gastonia Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 380 out of 1002 reviews
Rating 8 - Good. 196 out of 1002 reviews
Rating 6 - Okay. 141 out of 1002 reviews
Rating 4 - Poor. 124 out of 1002 reviews
Rating 2 - Terrible. 161 out of 1002 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

BOBBY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Problems with tv and remote. But the front desk sent assistance with it
Stayed 1 night in Dec 2024

10/10 Excellent

Shannon

Stayed 2 nights in Nov 2024

10/10 Excellent

brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place tp stay
Stayed 7 nights in Nov 2024

6/10 Okay

Alex

Stayed 3 nights in Nov 2024

8/10 Good

Shanetta

Stayed 1 night in Nov 2024

8/10 Good

andrew Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Tevin

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Make this right!!!!
First of all Iā€™d like to say you guys advertised that I got a room with a jacuzzi just to find out when I get in my room I didnā€™t get one. I went down to the office and told them I got a room with a jacuzzi and thereā€™s not one in my room. They told me nothing was available and that the 3rd party booking does that a lot. I go in to tell her Iā€™ve never had an issue or this problem anywhere Iā€™ve ever book through you guys but this time yā€™all let me down! I wish you could credit me a weekend stay somewhere cause thatā€™s crazy it ruined my weekend I didnā€™t have that in my room but I made the best of it.
Stayed 2 nights in Nov 2024

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Kenyon

Travelled with family and small children, Business traveller
Liked: Staff & service
The staff was great. The room was clean, however, the shower and the toilet needed maintenance. If I was staying for more than 2 days then I'd have switched rooms (or hotels).
Stayed 2 nights in Oct 2024

2/10 Terrible

Cynthia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnā€™t like the condition of the room, the staff, and ice machine was dirty and in bad condition.
Stayed 2 nights in Oct 2024

2/10 Terrible

Alven

Stayed 1 night in Oct 2024

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Amenities
I didn't realize there would be dogs at this hotel. I suppose that's my fault but I wish that was more clear when booking. Our room didn't smell clean and I had allergic reactions the whole time. The barking wasn't too much, thankfully. We didn't have enough towels and we had no coffee cups. I was disappointed that breakfast wasn't included and the breakfast offered was ridiculously expensive, but at least waffle House is right across the street.
Stayed 1 night in Oct 2024

2/10 Terrible

Shameika

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Reservation was canceled with prior notice due to over booking
Stayed 1 night in Oct 2024

10/10 Excellent

Kristy

Stayed 1 night in Jul 2024

6/10 Okay

Brenda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had stayed at this hotel a couple of weeks prior. My experience then was good. Only had one problem, the remote for the TV didn't work. However, this stay was much different. My TV didn't work at all. I called the front desk and they said someone would be there shortly; after 20 minutes I called and the person at the front desk said he would check into why no one showed up and then proceeded to hang up on me. I thought he was going to put me on hold and let me know when maintenance would be there. So, I waited 10 minutes and called to see what he found out. At this point it was 10:15 p.m. and the front desk person asked if I wanted him to come up to my room and take a look to see if he could fix it. I asked if he knew how to fix it and he said "no". I told him it was 10:15 and I didn't want him in my room if he didn't know how to fix it. So, the following day, I talked with a lady at the front desk and she said she would get it taken care of. I returned to my room at 5:00 p.m. and it still wasn't working. So, I asked to be moved to a different room. They agreed. The other problems with my room was no coffee cups, but there was coffee, shampoo and body wash bottles were missing from the bathroom, and someone else's trash in the trash can when we arrived.
Stayed 3 nights in Oct 2024

4/10 Poor

Tami

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No one can to clean or check for towels
Stayed 2 nights in Oct 2024

10/10 Excellent

shalinda

Stayed 2 nights in Sep 2024

8/10 Good

Dylan

Stayed 1 night in Sep 2024

8/10 Good

Shelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No microwave. One tiny trash can. Couldnā€™t find a microwave anywhere. Room was never cleaned. New towels never left. Didnā€™t realize we had to ask
Stayed 3 nights in Oct 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Dirty rooms, friendly staff
Staff was polite and friendly. The hotel is definitely dated and has seen better days. Graffiti carved on the wall in the lobby. Elevator was dirty. Room was dirty, bed stained and couch was ripped. The shampoo and body wash was missing only leaving the conditioner in the shower that is mounted. Super disappointed in this Marriott.
Stayed 2 nights in Oct 2024

2/10 Terrible

Daniel

Disliked: Property conditions & facilities
When I showed up for my room, they told me that even though I had a reservation they had no room for me. They said the room had a water leak and there were no others available at the hotel. In fact, all hotels within 50 miles were sold out due to hurricane Helene. My room was booked at low rate, but just prior to selling out, they were going for more than 3x that rate. I truly believe they sold my room to someone else at double the price. I had to sleep in my car that night!! I would never recommend that hotel chain to anyone.
Stayed 1 night in Oct 2024

2/10 Terrible

Colin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was overbooked and did not have a room to provide . Service was belligerent and rude . No help and could not stay there . Provide me a refund
Stayed 3 nights in Oct 2024

2/10 Terrible

Cindy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Donā€™t use Marriott in Gastonia
Absolutely furious. Room was reserved in advance. I received confirmation. I called the hotel to let them know my daughters would be checking and would be late arriving. When they arrived the doors were locked. Then the clerk told them she didnā€™t see the room. They showed her confirmation. She said she could cancel without charge after claiming she didnā€™t see the room. She proceeded to finally admit they had overbooked and now my two daughters didnā€™t have a room. Itā€™s 1:30am at this time and no rooms available for miles. I have been a hotel.com user and I am a Marriott Silver elite member and this how my patronage is rewarded? If they were overbooked the clerk could have told me at 9pm when I called. She gave the rooms away and sent two young ladies out into the parking lot in the middle of the night. Completely unacceptable.
Stayed 1 night in Oct 2024

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was immediately after hurricane Helene so service was hectic
Stayed 2 nights in Sep 2024