Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa

3.5 star property
Art Deco hotel with full-service spa and golf course
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa

Sports facility
Terrace/patio
Exterior
Suite, Accessible, Bathtub (Mobility & Hearing) | Bathroom
Lunch and dinner served

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Spa
    Spa
  • Room service
    Room service
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
5400 John Q Hammons Dr, Concord, NC, 28027
  • Rocky River Golf Club
    11 min walk
  • Hendrick Motorsports Complex
    19 min walk
  • zMAX Dragway
    3 min drive
  • Concord, NC (USA-Concord Regional)
    6 min drive

Room options

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 42.00 sq m
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 42.00 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed (2 Rooms)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 4
  • 1 King Bed

Standard Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 42.00 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 42.00 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 42.00 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 42.00 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 46.00 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Premium Room, 1 King Bed, Non Smoking (Mobility & Hearing, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 42.00 sq m
  • Sleeps 4
  • 1 King Bed

Executive Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 42.00 sq m
  • Sleeps 4
  • 1 King Bed

Presidential Suite, 2 Bedrooms, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 46.00 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Suite, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 42.00 sq m
  • Sleeps 4
  • 1 King Bed

Suite, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 42.00 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Premium Suite, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 42.00 sq m
  • Sleeps 6
  • 2 Queen Beds

Premium Suite, 2 Bedrooms

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed
  • 42.00 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Suite, 2 Queen Beds, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 42.00 sq m
  • Sleeps 6
  • 2 Queen Beds

Premium Suite, 2 Queen Beds, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 42.00 sq m
  • Sleeps 6
  • 2 Queen Beds

Suite, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 42.00 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Room, 2 Queen Beds, Allergy Friendly (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed
  • 42.00 sq m
  • Sleeps 5
  • 2 Queen Beds

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 42.00 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Accessible, Allergy Friendly (Hearing Acc, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed
  • 42.00 sq m
  • Sleeps 5
  • 2 Queen Beds

Room, 2 Queen Beds, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 42.00 sq m
  • Sleeps 6
  • 2 Queen Beds

Room, 1 King Bed, Allergy Friendly (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed
  • 42.00 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 42.00 sq m
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed
  • 42.00 sq m
  • Sleeps 6
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Allergy Friendly (Hearing Acc, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed
  • 42.00 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

About the area

Concord

At Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa you'll be 2 km (1.3 mi) from Charlotte Motor Speedway and 2.3 km (1.4 mi) from Concord Mills. Highlights at this Art Deco hotel include a full-service spa, a golf course and a restaurant. .At the hotel's own lounge bar, you can stop for a drink. Enjoy the indoor swimming pool, 24-hour gym and steam room as well as access to golf lessons. 42477 square feet (3946 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include a free manager's reception, Wi-Fi in public areas and a coffee shop/cafe. Free cooked-to-order breakfast is available on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of a free shopping centre shuttle. .Attractions within a 10-minute drive of this 3.5-property class Concord hotel include University of North Carolina at Charlotte and PNC Music Pavillion.

What's nearby

  • Hendrick Motorsports Complex - 19 min walk
  • Charlotte Motor Speedway - 3 min drive
  • Concord Mills - 4 min drive
  • Great Wolf Lodge Water Park - 6 min drive
  • PNC Music Pavillion - 7 min drive

Getting around

  • JW Clay Boulevard /UNC Charlotte Station - 9 min drive
  • Kannapolis Station - 18 min drive
  • Charlotte-Douglas International Airport (CLT) - 24 min drive

Restaurants

  • ‪Chick-fil-A - ‬4 min drive
  • ‪Starbucks - ‬4 min drive
  • ‪Firehouse Subs - ‬6 min drive
  • ‪Cookout - ‬19 min walk
  • ‪McDonald's - ‬19 min walk

About this property

Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa

Art Deco hotel with full-service spa and golf course
Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa offers its guests a full-service spa, a golf course, and an indoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are available in public spaces for a fee.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 42477 square feet (3946 square metres) and includes a conference centre. A 24-hour fitness centre, a steam room, and a terrace are also featured at the business-friendly Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa. Parking is available for a fee. The property offers extended parking privileges.

Smoking is allowed in designated areas at this Art Deco Concord hotel.

  • 1 building
  • 308 guestrooms or units
  • 11 levels
  • Conference rooms
  • 42477 sq ft of conference space
  • 3946 sq. m of conference space
  • Built in 2007
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa offers 308 accommodations with MP3 docking stations and laptop-compatible safes. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels and pay-per-view films. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

This Concord hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers and safes. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna. The spa is open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per night); wired internet (surcharge)

Parking and transport

  • Free shopping centre shuttle
  • Parking on site (USD 8 per night; includes in/out privileges)
  • RV/bus/lorry parking on site
  • Extended parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (42,477 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 11 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Self-parking fee: USD 8.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Charlotte-Concord/Golf
Embassy Suites Charlotte-Concord/Golf Concord
Embassy Suites Charlotte-Concord/Golf Resort
Embassy Suites Charlotte-Concord/Golf Resort Concord
Embassy Suites Hilton Charlotte-Concord-Golf Resort
Embassy Suites Hilton Resort
Embassy Suites Hilton Charlotte-Concord-Golf
Embassy Suites Hilton
Embassy Suites Charlotte Concord/Golf Resort Spa
Embassy Suites by Hilton Charlotte Concord Golf Resort Spa
Embassy Suites by Hilton Charlotte Concord Golf Resort Spa

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa?

Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa on 10 Nov 2024 start from AU$218.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa?

Yep, Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa has a self car park with in/out privileges for USD 8.00 per night.

Is there a spa on site at Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa?

Yep, there is an onsite spa at Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa.

Does Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa have a pool?

Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa has an indoor pool.

What makes Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa.

Is Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa is a hit with families.

Does Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa serve breakfast?

Yeah, our guests love the free cooked-to-order breakfast here! Served weekdays between 6:00 AM and 9:00 AM and weekends from 7:00 AM to 10:00 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa?

No, Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa?

Check-in begins at 4 PM. Check-out time is 11 AM.

Is there a golf course on site at Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa?

There isn't one on site, but Rocky River Golf Club is a short 11-minute walk away.

Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 630 out of 1095 reviews" "
Rating 8 - Good. 203 out of 1095 reviews" "
Rating 6 - Okay. 107 out of 1095 reviews" "
Rating 4 - Poor. 72 out of 1095 reviews" "
Rating 2 - Terrible. 83 out of 1095 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maricela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever!!!
Our stay was amazing, clean room, lots of space, we felt at home. And beds were so comfy.
Stayed 1 night in Jul 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay at the Embassy suites was wonderful, the staff especially at the grill an dbar went out of their way to see to it we had our dinner and ready to meet our diver in plenty of time for our concert. Enjoyed every minute of the stay. Will return when in Charlotte.
Stayed 1 night in Jul 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Just lovely
Stayed 1 night in Jul 2024

4/10 Poor

Muhannad

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The step did not explain thing properly. When arrive at three fifty five
Stayed 2 nights in Jul 2024

8/10 Good

Aundrey, Augusta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the manager’s reception. The only thing offered at the reception was nuts, chips, and dip. Guests could only enjoy 2 drinks. This was the first embassy suites I’ve stayed that had these types of restrictions. That experience was very disappointing considering that’s one of the main reasons I choose to stay at Embassy Suites.
Stayed 1 night in Jul 2024

10/10 Excellent

Latoy

Stayed 2 nights in Jul 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Tisha

Liked: Cleanliness, staff & service
The hotel needs to be updated
Stayed 1 night in Apr 2024

10/10 Excellent

Alexander

Stayed 1 night in Jul 2024

10/10 Excellent

Samuel, Sarasota

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Gertrude

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property is to olddd
Stayed 3 nights in Jul 2024

6/10 Okay

Jeannine

Travelled with family
Disliked: Property conditions & facilities
They charged me twice!
The hotel could use a refresh, carpets especially, and regular size pillows would be nice instead of 3 tiny ones. Breakfast was great. But my cc was charged twice. I've left 3 msg, bc you can't get through to a real person, and no one has called or emailed me back to correct the problem. Things like that should be handled in a timely manner. Waiting....
Stayed 1 night in Jul 2024

6/10 Okay

Chelsea

Liked: Staff & service, property conditions & facilities
Rooms were not ready at 30 min after check in time, many people waiting in the lobby waiting for rooms. House keeping staff was gossiping in the hallway after “running behind” and not having several rooms not ready. Trash from the last person was left in the room and crumbs on the counter. Room looked beat up with cracked night table and duct tape on the bottom of the lamp. This hotel used to be the nicest in the area but it’s showing its age now and staff isn’t keeping up with cleanliness. Also breakfast left much to be desired, things constantly running out and the driest eggs I’ve ever had.
Stayed 1 night in Jul 2024

10/10 Excellent

Samuel, Sarasota

Stayed 2 nights in Jul 2024

2/10 Terrible

Teresa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Given a room, let child open door- 2 adults in bed; staff acted like no big deal; given second room-it was ALSO occupied!!!!!! Staff wasn’t even concerned that we were inconvenienced or that all this took 2 hours or that 2 children walked into a a room with 2 strangers! What bothered me most was they acted like it happened all the time—BAD sign!
Stayed 2 nights in Jul 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Good property with excellent staff.
Stayed 1 night in Jul 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Good location, a little dated but great value
Stayed 1 night in Jun 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in town for business and this facility meant my needs perfectly. I enjoyed my stay
Stayed 2 nights in Jul 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

andrea

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO printing capabilities
Being here for business I needed to print documents. MUCH to my surprise that the “business center” located inside this hotel does NOT offer printing capabilities .
Stayed 3 nights in Jul 2024

8/10 Good

Gail

Liked: Cleanliness, staff & service, room comfort
nice
The hotel was very nice..however the rooms are in need of a update to the 2000 era..The furniture is dark & old..the wallpaper needs a refresh,. They need to revamp the place especially the rooms ,The furnituer and especially the sleeper couch needs to be trown away.you sit down on the sleep couch you sink to the springs not very comfortable. I found the rooms very dark However, on good notes the bathrooms were extremly clean & very well kept. The bedroom is very comfortable The bed is extremely comfortable but needs king size pillows. The tv worked very well The rooms need new & more up to date & lighter color furniture and brighter lighting.. the breakfast buffet was good. the food was good The staff was great very nice friendly & helpful
Stayed 2 nights in Jul 2024

10/10 Excellent

Jerrod

Business traveller
Stayed 1 night in Jul 2024

8/10 Good

Tracey

Liked: Staff & service
Stayed 1 night in Jul 2024