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Embassy Suites Hotel Charlotte

3.5 star property
Hotel with free breakfast, in the vicinity of Charlotte Convention Center
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites Hotel Charlotte

Bar (on property)
Exterior
Lobby sitting area
Indoor pool
1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Free airport shuttle
    Free airport shuttle
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping

Explore the area

Map
4800 S Tryon St, Charlotte, NC, 28217
  • Billy Graham Library
    3 min drive
  • United States Citizenship and Immigration Services office
    4 min drive
  • Mint Museum Uptown
    6 min drive
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    9 min drive

Room options

View all photos for Suite, Accessible, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Suite, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 28.00 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking (Roll-in Shower)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Suite, Accessible, Non Smoking (Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 28.00 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Non Smoking

Presidential Suite, 2 Bedrooms, Non Smoking

Presidential Suite, 2 Bedrooms, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 102.00 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, Accessible, Bathtub

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Suite, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 28.00 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Parlor)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Suite, 1 King Bed, Non Smoking (Parlor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 28.00 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 28.00 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Room, 2 Queen Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 28.00 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Premium Suite, 2 Queen Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 28.00 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking (2 Rooms)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Suite, 1 King Bed, Non Smoking (2 Rooms)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 28.00 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King, Premium Suite, 1 King Bed, Non Smoking, Corner

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

King, Premium Suite, 1 King Bed, Non Smoking, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 28.00 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Premium Suite, 1 King Bed, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 28.00 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 28.00 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking (Conference)

Suite, 1 King Bed, Non Smoking (Conference)

Suite, 1 King Bed, Non Smoking (Conference)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 28.00 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking (Conference)

Premium Suite, 1 King Bed, Non Smoking (Conference) | Living area

Premium Suite, 1 King Bed, Non Smoking (Conference)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 28.00 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King, Premium Suite, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

King, Premium Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 28.00 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Bathtub

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Suite, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 28.00 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
Embassy Suites by Hilton Charlotte Ayrsley
Pool
Breakfast included
Pet-friendly
Parking included
4.5 out of 5, Wonderful, (1000)
The price is AU$298
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Embassy Suites by Hilton Charlotte Ayrsley

About the area

Charlotte

At Embassy Suites Hotel Charlotte, you'll be 6.7 km (4.2 mi) from Charlotte Convention Center and 7 km (4.3 mi) from NASCAR Hall of Fame. Highlights at this hotel include a restaurant, an indoor swimming pool and free daily breakfast. .The restaurant, E'terie Grill & Lounge, serves American cuisine and is open for lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. 13003 square feet (1208 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include a gym, a free manager's reception and Wi-Fi in public areas. Free on-the-go breakfast is available daily between 7:00 AM and 9:00 AM. There's also self parking, along with the convenience of a free airport shuttle. .Sights within a 10-minute drive of this Charlotte hotel include Bank of America Stadium and Spectrum Center.

What's nearby

  • Billy Graham Library - 3 min drive - 3.0 km
  • Charlotte Convention Center - 6 min drive - 6.8 km
  • Bank of America Stadium - 6 min drive - 7.7 km
  • Spectrum Center - 7 min drive - 7.5 km
  • SouthPark Mall - 8 min drive - 7.8 km

Getting around

  • Woodlawn Station - 1 min drive
  • Charlotte Station - 13 min drive
  • Charlotte-Douglas International Airport (CLT) - 9 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Waffle House - ‬20 min walk
  • ‪The Olde Mecklenburg Brewery - ‬15 min walk
  • ‪Azteca Mexican Restaurant - ‬10 min walk
  • ‪Brewers at 4001 Yancey - ‬19 min walk

About this property

Embassy Suites Hotel Charlotte

Hotel with free breakfast, in the vicinity of Charlotte Convention Center
Embassy Suites Hotel Charlotte offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 13003 square feet (1208 square metres) and includes conference space. A terrace, a vending machine, and coffee/tea in common area are also featured at the business-friendly Embassy Suites Hotel Charlotte. An area shuttle within 3 mi and A roundtrip airport shuttle (available 24 hours) are free. For a fee, parking is available.

This Charlotte hotel is smoke free.

  • 274 guestrooms or units
  • 7 levels
  • Conference rooms
  • 13003 sq ft of conference space
  • 1208 sq. m of conference space
  • Built in 1989
  • To-go breakfast (free)
  • Manager's reception (free)
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Dining venue
Embassy Suites Hotel Charlotte offers 274 accommodations with MP3 docking stations and a safe. This accommodation has separate sitting areas and is furnished with double sofa beds. Beds feature down duvets. 42-inch LCD televisions come with premium satellite channels and pay-per-view films. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Charlotte hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95); wired internet (surcharge)

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free area shuttle up to 3 mi
  • Area shuttle
  • Uncovered parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • E'terie Grill & Lounge

Family friendly

  • Free area shuttle
  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 13,003 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Built in 1989
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Living room
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 125 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 20 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Uncovered self-parking fee: USD 10 per night (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector and window guards in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Charlotte
Embassy Suites Hotel Charlotte
Embassy Suites Charlotte
Embassy Suites Hotel Charlotte Hotel
Embassy Suites Hotel Charlotte Charlotte
Embassy Suites Hotel Charlotte Hotel Charlotte

Frequently asked questions

What is the cancellation policy at Embassy Suites Hotel Charlotte?

Embassy Suites Hotel Charlotte offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites Hotel Charlotte?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Embassy Suites Hotel Charlotte on 28 Nov 2024 start from AU$239.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites Hotel Charlotte?

Yep, Embassy Suites Hotel Charlotte has an uncovered self car park with in/out privileges for USD 10 per night.

Does Embassy Suites Hotel Charlotte have a pool?

Embassy Suites Hotel Charlotte has an indoor pool.

Is Embassy Suites Hotel Charlotte family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites Hotel Charlotte is a hit with families.

Does Embassy Suites Hotel Charlotte serve breakfast?

Yep, our travelers highly rate the free on-the-go brekkie here! Available daily between 7:00 AM and 9:00 AM, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Embassy Suites Hotel Charlotte?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Embassy Suites Hotel Charlotte?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Embassy Suites Hotel Charlotte?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Embassy Suites Hotel Charlotte Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 441 out of 1000 reviews" "
Rating 8 - Good. 206 out of 1000 reviews" "
Rating 6 - Okay. 134 out of 1000 reviews" "
Rating 4 - Poor. 109 out of 1000 reviews" "
Rating 2 - Terrible. 110 out of 1000 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vijay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a newly renovated Embassy Suites Hotel. It was clean and the rooms felt updated as well.
Stayed 1 night in Aug 2024

10/10 Excellent

Richard

Stayed 1 night in Aug 2024

10/10 Excellent

Shannon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Annalyn

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
we were given a unit for clogged toilet and been transferred to another clogged bathtub. Unbelievable!
Stayed 1 night in Aug 2024

10/10 Excellent

Carla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Kaori

Stayed 2 nights in Jul 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were nice and helpful. Room was very good. Convenient location. Parking garage is a little unkept.
Stayed 1 night in Aug 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was only there for a quick turn around from a weather delay, everything went great.
Stayed 1 night in Aug 2024

2/10 Terrible

Jason

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The airport shuttle driver said our reservation was not valid and we were to Get out of his van. I called the location to request a refund for the pre paid room. She apologized and said our room was reserved and the driver was wrong. He was sent back to pick us up and was angry about it. The driver speed back to the hotel swerving in and out of traffic trying to scare our kids. It was a dangerous situation nd the man should not be driving your guest
Stayed 1 night in Aug 2024

8/10 Good

Simmone

Liked: Cleanliness
We enjoyed our stay
Stayed 2 nights in Jul 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Spacious rooms gave us opportunity not to feel closed in.
Stayed 2 nights in Jul 2024

8/10 Good

Jennifer, Staten Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and breakfast was great.
Stayed 1 night in Jul 2024

10/10 Excellent

Betty

Stayed 1 night in Jul 2024

8/10 Good

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that tge suites was big and spacious. The breakfast was included and delicious. You have something for the adults to relax and enjoy, which was happy hour.. I really enjoy my stay until we added another day. I can't forget about how awesome and knowledgeable the staff was, The only negative thing was the water pressure in the shower.
Stayed 1 night in Jul 2024

6/10 Okay

Gary

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Lakia

Liked: Cleanliness
Stayed 2 nights in Jul 2024

8/10 Good

Junquavius

Liked: Staff & service
The service was well, parking was good, but the room had an unpleasant smell for some reason. Kind of outdated in the room
Stayed 1 night in Jul 2024

6/10 Okay

Ralph

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Although the property was nice, there was no shower curtain or towels and we had to call maintenance to get this taken care of
Stayed 1 night in Jul 2024

6/10 Okay

Giovanna

You need better managers
My experience with this hotel was good. My only complaint was that when we went down stairs to the bar for happy hour they only had one bartender working and it was really busy. Now why would you only schedule one bartender to work happy hour on the day of a big game in town. The bartender was clearly having a rough shift and not one manager came to help her. Customers were being rude to her and it was really sad to watch. When her shift finally ended and her replacement came to take over, a manager or supervisor finally stepped in to help. Customers were getting angry that no one was coming to help them. But the manager had time to talk badly about the bartender that had just left and being overall VERY unprofessional. I’d hate to work for someone like her. Definitely need a district manager to go and investigate what was going on there bc I will never stay at this location ever again based off of how they treat employees.
Stayed 1 night in Jul 2024

10/10 Excellent

Laxavier

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in May 2024

10/10 Excellent

Amy

Stayed 1 night in Jun 2024

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the lobby areas, cocktail hour, breakfast, pool, outdoor seating areas, super friendly staff all over the property!!
Stayed 2 nights in Jun 2024

6/10 Okay

Felicia

Liked: Cleanliness, room comfort
I can’t believe this is Embassy!!!!!
To start off their was one attendant for check in with a long line and the computers weren’t working so everything was manual don’t know why or how i was charged for parking when i wasn’t even asked if i needed a parking pass like the other Embassy Hotels everywhere besides inside your room felt like a sauna their was the longest line to collect your welcome drinks one guy was working alone it was just staff walking around i felt like more associates could’ve assisted they waited til the line practically went out the door then same person that was walking around decided to assist i never experienced anything like this from any other Embassy i’ve stayed at.. II got in my room only had 2 wash cloths I was really ready to go but i will say next time iam in Charlotte i will be going to the Embassy near the Spectrum Center instead i will not be revisiting this one!!! Very disappointed
Stayed 1 night in Jun 2024

8/10 Good

tondra

Stayed 2 nights in Jun 2024

10/10 Excellent

Lakia

Stayed 2 nights in Jun 2024