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Hampton Inn & Suites Charlotte/Ballantyne

3.5 star property
Hotel with free breakfast, in the vicinity of Quail Hollow Club

Photo gallery for Hampton Inn & Suites Charlotte/Ballantyne

Restaurant
Desk, laptop workspace, blackout curtains, iron/ironing board
Exterior
Suite, 1 King Bed (Bridal) | Living area
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Pool
  • Housekeeping
  • Breakfast included
  • Laundry
  • 24/7 front desk
The current price is AU$184
includes taxes & fees
16 Mar - 17 Mar

Explore the area

Map
11935 North Community House Road, Charlotte, NC, 28277
  • The Amp Ballantyne
    ā€Ŗ12 min walkā€¬
  • Ballantyne Country Club
    ā€Ŗ4 min driveā€¬
  • Carolina Place
    ā€Ŗ8 min driveā€¬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ā€Ŗ22 min driveā€¬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Refrigerator

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Refrigerator

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Non Smoking (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio, 1 King Bed, Accessible, Non Smoking (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Sofa bed
  • 23 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Sofa bed
  • 23 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Refrigerator

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Refrigerator

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Sofa bed
  • 23 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Sofa bed
  • 23 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave (Wet Bar)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave (Wet Bar)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Sofa bed
  • 23 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Refrigerator

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Refrigerator

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Wet Bar)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Wet Bar)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Sofa bed
  • 23 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Bridal)

Suite, 1 King Bed (Bridal)

Suite, 1 King Bed (Bridal)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express & Suites Charlotte - Ballantyne by IHG

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.3 out of 5, Excellent, (1002)
The price is AU$206
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Holiday Inn Express & Suites Charlotte - Ballantyne by IHG

About the area

Charlotte

At Hampton Inn & Suites Charlotte/Ballantyne, you'll be 8.9 km (5.6 mi) from Quail Hollow Club and 12.4 km (7.7 mi) from Phillips Place. Highlights at this hotel include a restaurant, an outdoor swimming pool and free buffet breakfast. .Enjoy the 24-hour gym and seasonal outdoor swimming pool. 1215 square feet (113 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a 24-hour business centre and coworking space. Added amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning free breakfast is served. There's also the convenience of free self parking. .Sights within a 20-minute drive of this 3.5-property class Ballantyne hotel include SouthPark Mall and Carowinds Theme Park.

What's nearby

  • The Amp Ballantyne - 12 min walk
  • Carolina Place - 8 min drive
  • Quail Hollow Club - 10 min drive
  • SouthPark Mall - 13 min drive
  • Carowinds Theme Park - 16 min drive

Getting around

  • Sharon Rd West Station - 9 min drive
  • Charlotte Station - 26 min drive
  • Charlotte-Douglas International Airport (CLT) - 22 min drive

Restaurants

  • ā€ŖStarbucks - ā€¬3 min drive
  • ā€ŖBad Daddy's - ā€¬3 min drive
  • ā€ŖLibretto's Pizzeria - ā€¬2 min drive
  • ā€ŖDuckworth's Grill & Taphouse Ballantyne - ā€¬3 min drive
  • ā€ŖMidwood Smokehouse - ā€¬15 min walk

About this property

Hampton Inn & Suites Charlotte/Ballantyne

Hotel with free breakfast, in the vicinity of Quail Hollow Club
Hampton Inn & Suites Charlotte/Ballantyne offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a 24-hour business centre, 3 meeting rooms, and coworking spaces. Event space at this hotel measures 1215 square feet (113 square metres) and includes conference space. The business-friendly Hampton Inn & Suites Charlotte/Ballantyne also features a terrace, coffee/tea in common area, and concierge services. You'll have access to the health club at a partner property. Free self parking is available.

This 3.5-star Charlotte hotel is smoke free.

  • 120 guestrooms or units
  • 6 levels
  • 1215 sq ft of conference space
  • 113 sq. m of conference space
  • Built in 2017
  • Buffet breakfast (free)
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Dining venue
Hampton Inn & Suites Charlotte/Ballantyne offers 120 air-conditioned accommodations with free newspapers and complimentary bottles of water. LCD televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 1,215 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (86 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (84 centimetre high)
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Pool hoist on site
  • Portable shower seat
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (99 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (117 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 100 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • The seasonal pool will open in April and close in September.
  • Pool access available from 9:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Charlotte/Ballantyne Hotel Charlotte
Hampton Inn Charlotte/Ballantyne Hotel
Hampton Inn Charlotte/Ballantyne Charlotte
Hampton Inn Charlotte/Ballantyne
Hampton Inn Suites Charlotte ballantyne Nc
Hampton Suites Charlotte ball
Hampton Inn & Suites Charlotte/Ballantyne Hotel
Hampton Inn & Suites Charlotte/Ballantyne Charlotte
Hampton Inn & Suites Charlotte/Ballantyne Hotel Charlotte

Frequently asked questions

What is the cancellation policy at Hampton Inn & Suites Charlotte/Ballantyne?

Hampton Inn & Suites Charlotte/Ballantyne offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hampton Inn & Suites Charlotte/Ballantyne?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Hampton Inn & Suites Charlotte/Ballantyne on 16 Mar 2025 start from AU$183.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hampton Inn & Suites Charlotte/Ballantyne?

Yep, Hampton Inn & Suites Charlotte/Ballantyne has a free self car park.

Does Hampton Inn & Suites Charlotte/Ballantyne have a pool?

Hampton Inn & Suites Charlotte/Ballantyne has a seasonal outdoor pool. The pool is open 9:00 AM to 10:00 PM (Seasonal outdoor pool open from April to September).

Is Hampton Inn & Suites Charlotte/Ballantyne family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Hampton Inn & Suites Charlotte/Ballantyne is a hit with families.

Does Hampton Inn & Suites Charlotte/Ballantyne serve breakfast?

You bet, free buffet brekkie is available daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hampton Inn & Suites Charlotte/Ballantyne?

No, Hampton Inn & Suites Charlotte/Ballantyne does not offer an airport shuttle service.

Is there a bar or restaurant at Hampton Inn & Suites Charlotte/Ballantyne?

Yep, you can grab a meal at Hampton Inn & Suites Charlotte/Ballantyne's onsite restaurant.

What time are check-in & check-out at Hampton Inn & Suites Charlotte/Ballantyne?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Hampton Inn & Suites Charlotte/Ballantyne Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 479 out of 692 reviews
Rating 8 - Good. 129 out of 692 reviews
Rating 6 - Okay. 34 out of 692 reviews
Rating 4 - Poor. 13 out of 692 reviews
Rating 2 - Terrible. 37 out of 692 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Naomi, Mableton

Stayed 1 night in Aug 2024

10/10 Excellent

Georgine

Travelled with group
Liked: Amenities, property conditions & facilities
Clean and comfy bed. Breakfast was very good.
Stayed 1 night in Nov 2024

10/10 Excellent

Anita

Stayed 1 night in Oct 2024

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The great Hampton Inn
Letting me check in early was amazing. I really needed a room to relax in and I had no where else to go, my flight landed early and the fact that I had my room ready and clean was above and beyond to me. I canā€™t say enough about how wonderful the staff was there. If I return to Charlotte I will always stay there.
Stayed 1 night in Nov 2024

10/10 Excellent

Angela

Travelled with family
Excellent
The front desk was more than accommodating. Friendly and helpful. I loved the breakfast area. It was impeccable!
Stayed 1 night in Nov 2024

8/10 Good

Angela, Woodbridge

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is clean and conveniently located to dining and the interstate. I did not like the woman at the front desk. I found her to be stern and unfriendly.
Stayed 2 nights in Oct 2024

8/10 Good

Valerie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast hours need to be extended on weekdays
Stayed 2 nights in Nov 2024

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, property conditions & facilities
Basics only stay.
It was basic and functional. No cupboard or draw space for clothes. No roomsafe. Limited tea and coffee facilities. Decent variety of foods on the free breakfast buffet. The staff were polite and friendly. Netflix only available wigh signin.
Stayed 2 nights in Nov 2024

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Sonja, Calabash

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in at 3. We arrived 15 minutes after 3, and were told room was not available since not clean. Would need to wait 20 minutes. We drove 3.5 hours for grandaughter's party and were on a time crunch so the later check in was not convenient. Nor was any compensation offered or suggested for our inconvenience.
Stayed 1 night in Oct 2024

10/10 Excellent

cabell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atayy
Stayed 1 night in Oct 2024

10/10 Excellent

ryan

Stayed 1 night in Oct 2024

10/10 Excellent

Kenneth

Stayed 2 nights in Oct 2024

10/10 Excellent

Gino

Stayed 2 nights in Jul 2024

2/10 Terrible

Heather

Travelled with partner
Liked: Property conditions & facilities
Our stay was good. The room was clean and comfortable. Breakfast had plenty of options and tasted good. The only issue we had was during check in, we had booked and paid in full 3 weeks in advance but when we went to check in we discovered the hotel had given away our room and they were ā€œsold outā€. After an hour of sitting in the lobby, they finally ā€œfoundā€ a room for us and we were able to check in. This was especially frustrating as it was the middle of the night and we had just flown for about 5 hours.
Stayed 2 nights in Oct 2024

10/10 Excellent

Eddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the room were very clean. Staff was friendly and knowledgeable at check in.
Stayed 1 night in Oct 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jay, LA JOLLA

Stayed 1 night in Sep 2024

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Room was very comfortable and clean. Hotel was quiet even though it was full. Outlets on bathroom vanity did not work, so had to plug in hair dryer outside of bathroom. Breakfast was great. Had a very nice stay, would stay there again. Area surrounding is safe and beautiful. Restaurants close by.
Stayed 1 night in Sep 2024

10/10 Excellent

Karel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Laraine

Stayed 1 night in Sep 2024

10/10 Excellent

Edison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
So nice
Stayed 1 night in Sep 2024

10/10 Excellent

Zoe, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was soo friendly and they were so kind to my dog and me. Walking distance to the Amp at Ballantyne.
Stayed 1 night in Sep 2024

2/10 Terrible

Brock

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful experience. I booked my hotel two nights in advance on Hotels.com. Two days later I go to check in at 3PM, I speak to a gentleman who says he will call me when my room is ready. An hour goes by, havenā€™t heard anything, so I just go back to see if I can check in. I now speak to a lady who tells me they never received any confirmation from my booking. I show her a screenshot on my phone of my booking confirmation but she tells me that is no help to her, so I figure that the booking never went through to them. So I book a new hotel in the area, have no issues checking in, later to find out I was charged from this Hotel as a no show even though they said they never received any confirmation on my reservation / booking. On top of that, the original guy I spoke to never called me to let me know that my room is ready, it has been 3 days and I am now out of the area. Currently trying to get a refund, overall, not the best experience.
Stayed 2 nights in Sep 2024