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Sheraton Charlotte Hotel

4.0 star property
Pet-friendly hotel connected to the convention centre in Charlotte with 2 restaurants

Photo gallery for Sheraton Charlotte Hotel

Rooftop terrace
Point of interest
Meeting facility
Point of interest
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Parking available
The current price is AU$236
includes taxes & fees
19 Mar - 20 Mar

Explore the area

Map
555 South McDowell Street, South Tower, Charlotte, NC, 28204
  • Charlotte Convention Center
    ‪10 min walk‬
  • Spectrum Center
    ‪13 min walk‬
  • Bank of America Stadium
    ‪20 min walk‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪11 min drive‬

Room options

View all photos for Club Room, 1 King Bed, Non Smoking, City View

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking, City View

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 2 Double Beds, Non Smoking, City View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Corner

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, Corner

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Corner

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds, Non Smoking, Corner

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Non Smoking, City View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Traditional Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Traditional Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Suite, 1 Bedroom

LCD TV

Club Suite, 1 Bedroom

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Corner

Junior Suite, 1 King Bed, Corner | Living area

Junior Suite, 1 King Bed, Corner

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, in-room safe, desk, blackout curtains

Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 29.8 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

HYATT house Charlotte/Center City

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.4 out of 5, Excellent, (1277)
The price is AU$880
for 1 room
includes taxes & fees
28 Mar - 29 Mar
HYATT house Charlotte/Center City

About the area

Charlotte

Sheraton Charlotte Hotel puts you in the heart of Charlotte, connected to the convention centre and within a 20-minute stroll of Charlotte Convention Center and Spectrum Center. Highlights at this hotel include 2 restaurants, a 24-hour gym and a bar/lounge. .The restaurant, Social Bar & Kitchen, serves American cuisine and is open for breakfast and lunch. City Lights Rooftop is the hotel's own rooftop bar, serving drinks along with dinner. Enjoy the gym and seasonal outdoor swimming pool. 66737 square feet (6200 square metres) of event facilities include 29 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning buffet breakfast is served between 6:00 AM and 11:30 AM. There's also the convenience of valet parking. .With a stay at this 4-property class Uptown Charlotte hotel, you'll be 1.6 km (1 mi) from Bank of America Stadium and 3.7 km (2.3 mi) from Fillmore Charlotte.

What's nearby

  • NASCAR Hall of Fame - 9 min walk - 0.8 km
  • Charlotte Convention Center - 10 min walk - 0.9 km
  • Spectrum Center - 13 min walk - 1.1 km
  • Bank of America Stadium - 20 min walk - 1.7 km
  • Fillmore Charlotte - 5 min drive - 4.5 km

Getting around

  • Charlotte Station - 8 min drive
  • McDowell Street Tram Stop - 8 min walk
  • Charlotte-Douglas International Airport (CLT) - 11 min drive

Restaurants

  • ‪Metropolitan - ‬10 min walk
  • ‪Burger King - ‬14 min walk
  • ‪Midnight Diner - ‬13 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪Circle K - ‬13 min walk

About this property

Sheraton Charlotte Hotel

Pet-friendly hotel connected to the convention centre in Charlotte with 2 restaurants
Sheraton Charlotte Hotel offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 29 meeting rooms. Event space at this hotel measures 66737 square feet (6200 square metres) and includes a conference centre. A rooftop terrace, a vending machine, and multilingual staff are also featured at the business-friendly Sheraton Charlotte Hotel. For a fee, parking is available.

This 4-star Charlotte hotel is smoke free.

  • 305 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 66737 sq ft of conference space
  • 6200 sq. m of conference space
  • Terrace on the roof
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Sheraton Charlotte Hotel offers 305 air-conditioned accommodations with a safe and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 35 per night)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: USD 25 for adults and USD 25 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • City Lights Rooftop
  • Craft City Sports Pub
  • Social Bar & Kitchen

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 29 meeting rooms
  • Computer station
  • Conference centre (66,737 square foot of space)

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Ceiling hoist
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (76 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 12 November 2024 to 1 July 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Hallway
  • Lobby
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 for adults and from USD 25 for children
  • Self-parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 35 per night
  • Pet fee: USD 50.00 per accommodation, per night (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • The seasonal pool will open on 29 May and close on 06 September.
  • Pool access available from 9:00 AM to 9:00 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlotte Sheraton Hotel
Sheraton Charlotte
Sheraton Charlotte Hotel
Sheraton Hotel Charlotte
Sheraton Charlotte Hotel Hotel
Sheraton Charlotte Hotel Charlotte
Sheraton Charlotte Hotel Hotel Charlotte

Frequently asked questions

What is the cancellation policy at Sheraton Charlotte Hotel?

Sheraton Charlotte Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Charlotte Hotel?

As of 14 Mar 2025, prices found for a 1-night stay for 2 adults at Sheraton Charlotte Hotel on 19 Mar 2025 start from AU$236.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Charlotte Hotel?

Yep, Sheraton Charlotte Hotel has a self car park with in/out privileges for USD 25 per night.

Does Sheraton Charlotte Hotel have a pool?

Sheraton Charlotte Hotel has a seasonal outdoor pool. The pool is open 9:00 AM to 9:00 PM (Seasonal outdoor pool open from May 29 to September 06).

Does Sheraton Charlotte Hotel serve breakfast?

Yep, our guests can't get enough of the buffet breakfast here! Available daily between 6:00 AM and 11:30 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Sheraton Charlotte Hotel?

No, Sheraton Charlotte Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Charlotte Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Charlotte Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Sheraton Charlotte Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 844 out of 1449 reviews
Rating 8 - Good. 257 out of 1449 reviews
Rating 6 - Okay. 153 out of 1449 reviews
Rating 4 - Poor. 108 out of 1449 reviews
Rating 2 - Terrible. 87 out of 1449 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class service!
So our value service over basically everything else. From Ron schuler, the manager who checked me in, to Karol, the restaurant maitre'd, to Nohemi, my server, they really made me feel 1st class. Ron really set the mood for the day/night. Good skill. Now, having said that, my "corner" room looked onto the neighboring building, the parking lot gate didn't work right, and the shower curtain was fouled by a towel rack. Small stuff when compared the the personal service these folks put. So ask yourself, which is more important, personal service or facility? I'll take the service every single time.
Stayed 1 night in Dec 2024

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Bernard

Stayed 1 night in Nov 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Very nice. Wonderful food sold there and met a very kind man at the front desk.
Stayed 1 night in Aug 2024

10/10 Excellent

Rafael

Stayed 6 nights in Nov 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Sep 2024

10/10 Excellent

Helen M

Stayed 2 nights in Nov 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager down at the bar/restaurant was amazing. Her customer service was what everyone dreams they could have. My wife and I went there after the football game to relax and my wife to have a drink. The manager took care of us and my our night amazing. Thank you. Visit Sunday night at around 8:30pm.
Stayed 1 night in Dec 2024

8/10 Good

Duane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent, everyone was very helpful. Jared and Ron went out of their way to make sure everything was as I hoped
Stayed 3 nights in Nov 2024

2/10 Terrible

Yamelet

Extremely disappointed and unsafe experience. I was woken up at 2 AM because security tried opening my room for a drunk person who didn’t even live there. Thankfully, the latch was on, but the intrusion left me feeling very unsafe. This is completely unacceptable and shows a severe lack of care for guest safety and proper checks. I expected much better from this establishment.
Stayed 2 nights in Nov 2024

10/10 Excellent

Grecia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love this place
Stayed 1 night in Nov 2024

8/10 Good

Kyriel M

Liked: Cleanliness, staff & service, property conditions & facilities
Good area. The hotel is being renovated so its a bit noisy but it needs the renovation
Stayed 4 nights in Nov 2024

10/10 Excellent

Kristie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but expect to pay to park
I booked here for the location to take my daughter on a birthday trip. The location was great…it was really close to the downtown life and we even rode around on get scooters from the hotel to there. The beds were comfy and everyone was friendly. I did NOT know, however, there was a parking charge per day of $25. That was crazy!!!
Stayed 1 night in Nov 2024

4/10 Poor

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very scary OLD hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Clean, comfortable, and well appointed. Will be staying here in the future.
Stayed 1 night in Oct 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Darian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff greeted us with great vibes as soon as we walked in the door! We would definitely stay here again! Great location to go anywhere in the city!
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for comfortable stay
It was clean and nice cozy hotel. Seemed like an old building but interiors and everything was all renovated. I had no problem with any kind of problem. It was a great stay with professional staffs.
Stayed 1 night in Nov 2024

2/10 Terrible

Maysam

Disliked: Cleanliness, staff & service, property conditions & facilities
Not cleant
Stayed 3 nights in Sep 2024

4/10 Poor

Charles

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, especially Ron
Stayed 1 night in Nov 2024

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Time.
Very quick check in. Will come back for sure.
Stayed 1 night in Nov 2024