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The Ritz-Carlton, Charlotte

5.0 star property
Luxury Charlotte hotel in Uptown Charlotte with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Ritz-Carlton, Charlotte

Exterior
Sauna, hot tub, body treatments, body wraps, body scrubs, detox wraps
Property grounds
Property amenity
Parlor Suite, 1 bedroom

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • Room service
    Room service
  • Laundry
    Laundry

Explore the area

Map
201 East Trade Street, Charlotte, NC, 28202
  • Queen City Quarter
    1 min walk
  • Bank of America Corporate Center
    1 min walk
  • Spectrum Center
    3 min walk
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    11 min drive

Room options

View all photos for Executive Suite, 1 Bedroom, Garden View

42-inch Smart TV with cable channels, TV, Netflix

Executive Suite, 1 Bedroom, Garden View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Down duvet
  • 101 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Frette Italian bed sheets
Premium bedding
Down duvet
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking (Hearing Accessible)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Frette Italian bed sheets
Premium bedding
Down duvet
Pillow-top bed
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Hearing Accessible)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Frette Italian bed sheets
Premium bedding
Down duvet
Pillow-top bed
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Frette Italian bed sheets
Premium bedding
Down duvet
Pillow-top bed
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking, City View (Hearing Accessible)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Executive Suite, 1 Bedroom, Non Smoking, City View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Frette Italian bed sheets
Premium bedding
Down duvet
Pillow-top bed
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Frette Italian bed sheets
Premium bedding
Down duvet
Pillow-top bed
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Garden View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Executive Suite, 1 Bedroom, Garden View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Down duvet
  • 101 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Frette Italian bed sheets
Premium bedding
Down duvet
  • 47 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, City View

42-inch Smart TV with cable channels, TV, Netflix

Executive Suite, 1 Bedroom, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Down duvet
Separate bedroom
  • 101 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

42-inch Smart TV with cable channels, TV, Netflix

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Down duvet
Separate bedroom
  • 82 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Frette Italian bed sheets
Premium bedding
Down duvet
Pillow-top bed
  • 47 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Garden View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Frette Italian bed sheets
Premium bedding
Down duvet
Pillow-top bed
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

JW Marriott Charlotte

Pool
Spa
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (645)
The price is AU$557
for 1 night
includes taxes & fees
8 Dec - 9 Dec
JW Marriott Charlotte

About the area

Charlotte

A luxury stay in the heart of Charlotte awaits you at The Ritz-Carlton, Charlotte. You'll be within steps of Queen City Quarter and within a short 5-minute stroll of Spectrum Center. Highlights at this hotel include 4 bars/lounges, a full-service spa and a restaurant. .A day of pampering at The Ritz-Carlton Spa can include massages, detox wraps and body wraps along with access to the sauna and hot tub. The steakhouse, BLT Steak, serves American cuisine and is open for breakfast, brunch, lunch and dinner. K Lounge is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the indoor swimming pool, 24-hour gym and sauna. Business amenities include 8 meeting rooms, a 24-hour business centre, and limo/town car service. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available. There's also the convenience of valet parking. .Sights within a 10-minute walk of this 5-property class Uptown Charlotte hotel include Charlotte Convention Center and Bechtler Museum of Modern Art.

What's nearby

  • Queen City Quarter - 1 min walk - 0.1 km
  • Spectrum Center - 3 min walk - 0.3 km
  • Charlotte Convention Center - 6 min walk - 0.6 km
  • NASCAR Hall of Fame - 9 min walk - 0.8 km
  • Bank of America Stadium - 15 min walk - 1.3 km

Getting around

  • Tryon Street Tram Stop - 2 min walk
  • Charlotte Station - 5 min drive
  • Charlotte-Douglas International Airport (CLT) - 11 min drive

Restaurants

  • ‪Redeye Diner - ‬1 min walk
  • ‪Nuvole Rooftop TwentyTwo - ‬1 min walk
  • ‪Tupelo Honey - ‬4 min walk
  • ‪Eddie V's Prime Seafood - ‬3 min walk
  • ‪Chima Brazilian Steakhouse - ‬3 min walk

About this property

The Ritz-Carlton, Charlotte

Luxury Charlotte hotel in Uptown Charlotte with a full-service spa
The Ritz-Carlton, Charlotte offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 8 meeting rooms, and limo/town car service. A 24-hour fitness centre, spa services, and gift shops/newsstands are also featured at the luxury The Ritz-Carlton, Charlotte. Parking is available for a fee.

This 5-star Charlotte hotel is smoke free.

  • 1 building
  • 146 guestrooms or units
  • 18 levels
  • 4 bars or lounges
  • Built in 2009
  • Deli
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Dining venue
The Ritz-Carlton, Charlotte offers 146 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. 42-inch Smart televisions come with cable channels and Netflix.

Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Ritz-Carlton Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and detox wraps. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Valet parking on site (USD 40 per day)

Food and drink

  • Full breakfast available for a fee: USD 28 to 100 per person
  • 4 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Cocoa
  • BLT Steak
  • Hidden Wine
  • K Lounge
  • The Punch Room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 8 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 18 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels
  • Netflix

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 28 to 100 per person
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Valet parking fee: USD 40 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and Union Pay. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlotte Ritz-Carlton
Ritz-Carlton Charlotte
Ritz-Carlton Hotel Charlotte
Ritz-Carlton Charlotte Hotel
The Ritz-Carlton, Charlotte Hotel Charlotte
The Ritz Carlton Charlotte
The Ritz-carlton
Charlotte Hotel Charlotte
The Ritz-Carlton, Charlotte Hotel
The Ritz-Carlton, Charlotte Charlotte
The Ritz-Carlton, Charlotte Hotel Charlotte

Frequently asked questions

What is the cancellation policy at The Ritz-Carlton, Charlotte?

The Ritz-Carlton, Charlotte offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ritz-Carlton, Charlotte?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Charlotte on 29 Nov 2024 start from AU$1,061.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ritz-Carlton, Charlotte?

Yep, The Ritz-Carlton, Charlotte has valet parking for USD 40 per day.

Is there a spa on site at The Ritz-Carlton, Charlotte?

Yep, The Ritz-Carlton Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs.

Does The Ritz-Carlton, Charlotte have a pool?

The Ritz-Carlton, Charlotte has an indoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at The Ritz-Carlton, Charlotte?

The Ritz-Carlton, Charlotte features a full-service spa, an indoor pool and 4 bars. All guestrooms come with Frette Italian sheets, pillowtop beds and 24-hour room service.

What makes The Ritz-Carlton, Charlotte a romantic place to stay?

A hot tub and a bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Ritz-Carlton, Charlotte.

Is The Ritz-Carlton, Charlotte family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that The Ritz-Carlton, Charlotte is a hit with families.

Does The Ritz-Carlton, Charlotte serve breakfast?

Sure does, full brekkie is offered at The Ritz-Carlton, Charlotte.

Is there a free airport shuttle available at The Ritz-Carlton, Charlotte?

No, The Ritz-Carlton, Charlotte does not offer an airport shuttle service.

Is there a bar or restaurant at The Ritz-Carlton, Charlotte?

Yep, they've got a poolside bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Ritz-Carlton, Charlotte?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at The Ritz-Carlton, Charlotte?

No, only service animals are allowed.

The Ritz-Carlton, Charlotte Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 191 out of 269 reviews" "
Rating 8 - Good. 37 out of 269 reviews" "
Rating 6 - Okay. 21 out of 269 reviews" "
Rating 4 - Poor. 10 out of 269 reviews" "
Rating 2 - Terrible. 10 out of 269 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! From the dining options to the amazing staff. The attention to detail was top notch.
Stayed 2 nights in Aug 2024

2/10 Terrible

Justin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Dov

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
.
Stayed 1 night in Jul 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Caryl, Chester

Travelled with family
Liked: Amenities
Excellent
Stayed 2 nights in May 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Helberth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed here with my fiance for our engament celebration and I have no words to describe how amazing everyone at the Ritz was, their kindness, efficiency, excellent service is the best one we've ever had. The went above and beyond in every single detail and I cant be more thankful. There was no waiting time for the Valet and everything was timely. Thank you!!! You helpe us made this event unforgettable!
Stayed 1 night in May 2024

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! The MOST COMFY BEDS EVER!!! Paid for 5 hours of blissful sleep right before my 7am flight. WORTH IT!
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect.
Stayed 1 night in Mar 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very hospitable and several amenities available for guest.
Stayed 1 night in Jan 2024

10/10 Excellent

Ashley

Liked: Staff & service
Overall ok stay. Staff at front desk and valet friendly. Spa Staff not as friendly and seemed bothered to show me around the Spa. Bar food was good, but slow service. Loud outside our room
Stayed 1 night in Jan 2024

10/10 Excellent

Santosh, Charlotte

Stayed 1 night in Jan 2024

8/10 Good

Cristiano

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities

6/10 Okay

Eric

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

James

Stayed 1 night in Dec 2023

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very warm and attentive staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay! Room service was amazing. The new spa was incredible. 10/10
Stayed 1 night in Oct 2023

10/10 Excellent

Irina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Stephen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2023

2/10 Terrible

Avelyn

Business traveller
Disliked: Staff & service, property conditions & facilities
This was my first time staying at the Ritz and will be my last. I was really disappointed in this stay. I stayed for 2 nights for work and wanted to treat myself to a luxury experience. Firstly, I was placed in a room I didn’t book. The room was fine but it was really dated. The remotes to the TVs are not responsive. The phone didn’t work. There was some sound coming from the vent and I didn’t get any sleep. One of my room service orders was completely wrong. I just expected better. The Ivys down the street is so much better
Stayed 2 nights in Jul 2023

6/10 Okay

martha

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
no ammenities
no ammenities, pool closed no gym
Stayed 2 nights in Jul 2023

10/10 Excellent

Betty

Stayed 2 nights in May 2023