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DoubleTree by Hilton Cheltenham-Cotswolds

4.0 star property
Hotel in Cheltenham with full-service spa and fitness centre

Photo gallery for DoubleTree by Hilton Cheltenham-Cotswolds

Indoor pool
Exterior
Room, 2 Single Beds, Non Smoking
Reception
Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Spa
The current price is AU$159
includes taxes & fees
27 Apr - 28 Apr

Explore the area

Map
Cirencester Road, Charlton Kings, Cheltenham, England, GL53 8EA
  • Cheltenham Town Hall
    ‪5 min drive‬
  • The Promenade
    ‪5 min drive‬
  • Cheltenham Racecourse
    ‪8 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Ceiling fan
Hairdryer
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Ceiling fan
Hairdryer
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Manor House Suite)

Suite, 1 King Bed, Non Smoking (Manor House Suite)

Suite, 1 King Bed, Non Smoking (Manor House Suite)

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Ceiling fan
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed, Non Smoking (Cosy)

Room, 1 Double Bed, Non Smoking (Cosy)

Room, 1 Double Bed, Non Smoking (Cosy)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Ceiling fan
Hairdryer
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Single Beds, Non Smoking

Room, 2 Single Beds, Non Smoking

Room, 2 Single Beds, Non Smoking

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Ceiling fan
Hairdryer
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Ceiling fan
Hairdryer
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Ceiling fan
Hairdryer
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Single Bed, Non Smoking

Room, 1 Single Bed, Non Smoking

Room, 1 Single Bed, Non Smoking

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Ceiling fan
Hairdryer
  • 26 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Deluxe Room, 2 Single Beds, Non Smoking

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Ceiling fan
Hairdryer
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Ceiling fan
Hairdryer
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Family Room, 1 King Bed

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Sofa bed - double
Ceiling fan
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 Queen Bed

Family Room, 1 Queen Bed

Family Room, 1 Queen Bed

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Sofa bed - double
Ceiling fan
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Ceiling fan
Hairdryer
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Cheltenham

At DoubleTree by Hilton Cheltenham-Cotswolds you'll be 2.6 km (1.6 mi) from Walks With Hawks and 3 km (1.9 mi) from Cheltenham General Hospital. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at BEAUTY AT CHELTENHAM can include massages, body scrubs and facials along with access to the sauna and hot tub. The restaurant, Lake 52, serves international cuisine and is open for dinner. Lilleybrook Bar is the hotel's own bar, serving drinks along with breakfast and brunch. Enjoy the gym, Hot tub and sauna as well as access to bike hire. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. On weekday mornings full breakfast is served between 6:30 AM and 10 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Within a 20-minute drive of this 4-property class Cheltenham hotel, attractions include Cheltenham Racecourse and Gloucester Quays.

What's nearby

  • Cheltenham General Hospital - 4 min drive - 3.1 km
  • Cheltenham Town Hall - 5 min drive - 3.6 km
  • University of Gloucestershire - 5 min drive - 3.9 km
  • The Promenade - 5 min drive - 4.0 km
  • Cheltenham Racecourse - 8 min drive - 5.7 km

Getting around

  • Cheltenham Spa Station - 12 min drive
  • Bristol International Airport (BRS) - 78 min drive

Restaurants

  • ‪The Merryfellow Inn - ‬14 min walk
  • ‪Norwood Arms - ‬5 min drive
  • ‪Place Fish & Chips - ‬2 min drive
  • ‪Curious Cafe - ‬5 min drive
  • Clock Tower

About this property

DoubleTree by Hilton Cheltenham-Cotswolds

Hotel in Cheltenham with full-service spa and fitness centre
DoubleTree by Hilton Cheltenham-Cotswolds offers its guests a full-service spa, an indoor pool, and Access to hot tub. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 2874 square feet (267 square metres) and includes conference space. A fitness centre, a sauna, and spa services are also featured at DoubleTree by Hilton Cheltenham-Cotswolds. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Cheltenham hotel.

  • 148 guestrooms or units
  • 4 levels
  • Conference rooms
  • 2874 sq ft of conference space
  • 267 sq. m of conference space
  • Built in 1848
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Cheltenham-Cotswolds offers 148 accommodations with laptop-compatible safes and a safe. This Cheltenham hotel provides complimentary wireless Internet access. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Cots/infant beds (complimentary) are also available.
BEAUTY AT CHELTENHAM has couples treatment room(s). Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room.

Languages

English, French, Russian, Spanish

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The price is AU$152
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured parking on site (GBP 5 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10 AM on weekdays and 7 AM to 11 AM on weekends; GBP 13.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lake 52
  • Lilleybrook Bar

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,874 square feet of conference space
  • 9 meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service

More

  • Ceiling fan
  • Connecting rooms available
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night, plus a deposit of GBP 15.00 per night
  • Only dogs are allowed
  • Weight limit: 75 lb per pet
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per night
  • Breakage deposit: GBP 200.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 13.95 per person
  • Secured self-parking fee: GBP 5 per night
  • Pet deposit: GBP 15.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Property Registration Number 14492104

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Doubletree Hilton Cheltenham Hotel
Hotel Cheltenham Park
Doubletree Hilton Cheltenham
DoubleTree By Hilton Cheltenham Charlton Kings
Cheltenham Park Hotel Charlton Kings
Doubletree by Hilton Cheltenham
DoubleTree by Hilton Cheltenham-Cotswolds Hotel
DoubleTree by Hilton Cheltenham-Cotswolds Cheltenham
DoubleTree by Hilton Cheltenham-Cotswolds Hotel Cheltenham

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Cheltenham-Cotswolds?

DoubleTree by Hilton Cheltenham-Cotswolds offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Cheltenham-Cotswolds?

As of 15 Apr 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Cheltenham-Cotswolds on 27 Apr 2025 start from AU$159.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Cheltenham-Cotswolds?

Yep, DoubleTree by Hilton Cheltenham-Cotswolds has a secured self car park for GBP 5 per night.

Is there a spa on site at DoubleTree by Hilton Cheltenham-Cotswolds?

Yep, BEAUTY AT CHELTENHAM is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does DoubleTree by Hilton Cheltenham-Cotswolds have a pool?

DoubleTree by Hilton Cheltenham-Cotswolds has an indoor pool.

Is DoubleTree by Hilton Cheltenham-Cotswolds family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton Cheltenham-Cotswolds is a hit with families.

Does DoubleTree by Hilton Cheltenham-Cotswolds serve breakfast?

Sure does, full breakfast is served weekdays from 6:30 AM to 10 AM and weekends between 7 AM and 11 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Cheltenham-Cotswolds?

No, DoubleTree by Hilton Cheltenham-Cotswolds does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Cheltenham-Cotswolds?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton Cheltenham-Cotswolds?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at DoubleTree by Hilton Cheltenham-Cotswolds?

Dogs are welcome at DoubleTree by Hilton Cheltenham-Cotswolds, with food and water bowls on offer. Just so you know, there's a weight limit of up to 34 kg per pet.

Is there a golf course on site at DoubleTree by Hilton Cheltenham-Cotswolds?

There is a golf course next to DoubleTree by Hilton Cheltenham-Cotswolds.

DoubleTree by Hilton Cheltenham-Cotswolds Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 357 out of 1000 reviews
Rating 8 - Good. 348 out of 1000 reviews
Rating 6 - Okay. 164 out of 1000 reviews
Rating 4 - Poor. 91 out of 1000 reviews
Rating 2 - Terrible. 40 out of 1000 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was pretty good but menu in dining room could be improved. Allowing Spa guests at hotel to dine in main pleasant dining room in their towelling dressing gowns in evening when others dressed properly was an unbelievable mix and intolerable ; where are standards going- this certainly was unacceptable!
Stayed 2 nights in Jan 2025

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back!
Everything we expected and more,staff very helpful room had all we wanted,except the loop i found myself in trying to set up an account to get wifi log in ,however it didnt detract from our stay of one night.Very clean,breakfast was very good with a great choice,will be back again.Thanks.
Stayed 1 night in Jan 2025

8/10 Good

E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast needs improvement but overall very good
The bedding was really comfortable and all amenities were great, however, the breakfast wasn't as nice as it could be. The sausages were massively overcooked and the mushrooms were boiled or steamed which was a bit gross, they should be fried on a grill.
Stayed 2 nights in Dec 2024

10/10 Excellent

Dale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel very relaxing
Stayed 1 night in Jan 2025

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT SRAY HERE!
Spa and gym closed, uninformed When rarely open gym showers and spinner do not work Bar closed at inappropriate hours, ie midnidnight new years eve! Bar empty. Bar pumps not working. Staffing inadequate. Hotel tired, breakfast poor. Guests not equally catered for, i.e function booking prioritsed. Normal guests ignored. Extremely overpriced for normal guests and ignored in favour of function. Breakfast food quality poor. Do the right thing and refund your inadequacies. Not represtentAtive of the doubletree brand. I feel ripped off. Disgusting at best. Be ashamed of your service and offering.
Stayed 2 nights in Dec 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New years stay
We had a wonderful New Year’s Eve stay! Our first time at the hotel, was a lovely area in the Cotswolds to stay in. The restaurant was sadly shut for a private event however we used Marstons next door which was great. We did hear of fireworks which we asked reception and they said we were unable to watch which was disappointing. Cookies on welcome was a lovely surprise and the room was very stylish and clean. The only points I would say is the tea/coffee facilities in the room could do with modernising & the £5 car park charge was a shock to us when we’re checking out as we was not advised at check in. Breakfast was really fresh and varied selection. Overall a great stay and would come back again :)
Stayed 1 night in Dec 2024

10/10 Excellent

lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Justin

Stayed 1 night in Dec 2024

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the visit, we did think the food in the bar and breakfast let it down, Hot breakfast was barely warm. No fresh crusty bread or rolls just sliced bread for toasting. We both had salad for main meal in the bar and it was very small, more like a starter. Staff very friendly and helpful and room very comfortable.
Stayed 1 night in Dec 2024

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though being renovated, this stay was perfect. Staff so friendly and helpful, fabulous breakfast, lovely twin room and a nice pub The Clock Tower literally on the doorstep. Would definitely stay again, the Spa and staff were also lovely and I can highly recommend the Back Massages.
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Stayed 3 nights in Dec 2024

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities
Housekeeping in the bedrooms needs to be done properly. Beds should be made each day not just "pulled up". Bathrooms should be cleaned and tidied.
Stayed 2 nights in Dec 2024

10/10 Excellent

Maher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, beautiful area a friend friendly stuff very good
Stayed 2 nights in Nov 2024

6/10 Okay

Lee

Average at best
Hotel looked dated, toilets near dining room were in disgusting state. Room was way too hot! Couldn’t open the window to cool as it was sealed. Coffee machine in dining room didn’t work properly.
Stayed 2 nights in Nov 2024

4/10 Poor

Rajeev

Business traveller
Disliked: Staff & service
Whole first day and night the heating in my room was not working. It was 5 degrees at daytime that day and zero degrees at night. Informed the staff twice, as first time the staff did nothing. Maintenance man came. Said he will see what he could do. Nothing really happened. Also explained to him the water pressure in the bathroom sink was as terrible. It was a trickle when you put the tap on. He just looked at it and said nothing and went out of the room. That whole area where the hotel is situated has terrible mobile connections. Even the Uber drivers said it's a place they hate to come to as the cell phone reception is so bad there.
Stayed 2 nights in Nov 2024

10/10 Excellent

Alwyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Kalpana

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room (King). Lovely facilities in the fitness suite and spa, the only downside was the cold showers in the changing rooms.
Stayed 1 night in Nov 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Would recommend and stay again lovely location and a trip to the ivy is recommend while you’re staying nearby
Stayed 4 nights in Aug 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Julie

Travelled with partner
Liked: Cleanliness, amenities
I was checked into another residents room, he and a friend were both in the room when I walked in which was extremely embarrassing.
Stayed 1 night in Nov 2024

6/10 Okay

David

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
The rooms are going under refurbishment which is great news however my room had no heating it the tower rail didn't work. There was an unpleasant and odor generally around the area
Stayed 1 night in Oct 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
2busi but enjoying life
They had a full service gym attached to the hotel which was excellent. The breakfast offered a nice variety on both hot and cold side. Rooms were a bit small but I wasn’t planning to dance in it and the beds were comfortable.
Stayed 2 nights in Oct 2024

8/10 Good

Katrina

Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Dirty Facilities and Cold Bedroom
Unfortunately my stay wasn't the best. Even though the staff were very friendly and helpful, the cleanliness and services let the hotel down. The pool changing rooms were dirty and the floor was pretty disgusting with matted hair and dirt. It looked like it hasn't been cleaned all day (I went at 8pm), even though there was 3 staff on the Spa desk. I was hoping for a relaxing swim, unfortunately there was clubbing music blasting out and an aqua aerobics session on. It would of been nice to know this as I wouldn't of wasted my time. The heating in the room was broken and the radiator didn't work. The lights also flickered and the duvet was very thin for winter months. There was a lovely girl on reception who swiftly brought me a mini radiator and another duvet, not ideal but my issue was resolved quickly. There are no lifts and some of the rooms are well away from reception or the restaurants, so it's a bit of a mission to get around with your bags. On a positive side, my room was an updated room and it was comfy and had all the amenities (apart from heating!). The gym was small, but of a very high standard with some brilliant equipment and much better than most hotels. The staff were also helpful and attentive.
Stayed 1 night in Oct 2024