4/10 Poor
Verified traveller
Business traveller
22 Oct 2024
Liked: Staff & service, property conditions & facilities
Dirty Facilities and Cold Bedroom
Unfortunately my stay wasn't the best. Even though the staff were very friendly and helpful, the cleanliness and services let the hotel down.
The pool changing rooms were dirty and the floor was pretty disgusting with matted hair and dirt. It looked like it hasn't been cleaned all day (I went at 8pm), even though there was 3 staff on the Spa desk. I was hoping for a relaxing swim, unfortunately there was clubbing music blasting out and an aqua aerobics session on. It would of been nice to know this as I wouldn't of wasted my time.
The heating in the room was broken and the radiator didn't work. The lights also flickered and the duvet was very thin for winter months. There was a lovely girl on reception who swiftly brought me a mini radiator and another duvet, not ideal but my issue was resolved quickly.
There are no lifts and some of the rooms are well away from reception or the restaurants, so it's a bit of a mission to get around with your bags.
On a positive side, my room was an updated room and it was comfy and had all the amenities (apart from heating!). The gym was small, but of a very high standard with some brilliant equipment and much better than most hotels. The staff were also helpful and attentive.
Verified traveller
Stayed 1 night in Oct 2024