See all properties
Save

Shangri-La Chiang Mai

5.0 star property
Luxury hotel with 3 restaurants and full-service spa

Photo gallery for Shangri-La Chiang Mai

Outdoor pool, free pool cabanas, pool umbrellas
Lobby
Minibar, in-room safe, desk, blackout curtains
Front of property
Executive Suite, 1 King Bed

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Free WiFi
  • Parking included
The current price is AU$205
includes taxes & fees
12 May - 13 May

Explore the area

Map
89/8 Chang Klan Road, Chiang Mai, Chiang Mai, 50100
  • Chiang Mai Night Bazaar
    ā€Ŗ11 min walkā€¬
  • Warorot Market
    ā€Ŗ20 min walkā€¬
  • Tha Phae Gate
    ā€Ŗ3 min driveā€¬
  • Chiang Mai (CNX-Chiang Mai Intl.)
    ā€Ŗ17 min driveā€¬

Room options

View all photos for Horizon, Deluxe Room, 1 King Bed

Horizon, Deluxe Room, 1 King Bed

Horizon, Deluxe Room, 1 King Bed

Highlights

Fireplace
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Smart TV
Pillow menu
Blackout curtains
  • 43 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds

Highlights

Fireplace
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Horizon, Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Horizon, Deluxe Room, 2 Single Beds

Highlights

Fireplace
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Smart TV
Pillow menu
Blackout curtains
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

Highlights

Fireplace
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Pool View

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Pool View

Highlights

Fireplace
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Private bathroom
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Pool View

View from room

Deluxe Room, 2 Single Beds, Pool View

Highlights

Fireplace
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Private bathroom
  • 43 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Highlights

Fireplace
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Pillow menu
Blackout curtains
Day bed
  • 86 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Premier Room, 2 Single Beds

Highlights

Fireplace
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Day bed
  • 58 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Premier Room, 1 King Bed

View from room

Premier Room, 1 King Bed

Highlights

Fireplace
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Day bed
  • 58 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Premier Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Horizon, Premier Room, 1 King Bed

Highlights

Fireplace
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Smart TV
Pillow menu
Blackout curtains
  • 58 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Premier Room, 2 Single Beds

Horizon, Premier Room, 2 Single Beds

Horizon, Premier Room, 2 Single Beds

Highlights

Fireplace
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Smart TV
Pillow menu
Blackout curtains
  • 58 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Twin Suite

Fireplace

Executive Twin Suite

  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe King Room

Minibar, in-room safe, desk, blackout curtains

Deluxe King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Twin Room

  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Twin Room

Interior

Premier Twin Room

  • Sleeps 3
  • 2 Single Beds

View all photos for Horizon Club Deluxe King Room

Minibar, in-room safe, desk, blackout curtains

Horizon Club Deluxe King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Executive King Suite

Interior

Executive King Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Premier Twin Room

Interior

Horizon Club Premier Twin Room

  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe King Room With Pool View

Minibar, in-room safe, desk, blackout curtains

Deluxe King Room With Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Premier King Room

Minibar, in-room safe, desk, blackout curtains

Premier King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Deluxe Twin Room

Minibar, in-room safe, desk, blackout curtains

Horizon Club Deluxe Twin Room

  • Sleeps 3
  • 2 Single Beds

View all photos for Horizon Club Premier King Room

Minibar, in-room safe, desk, blackout curtains

Horizon Club Premier King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room With Pool View

Minibar, in-room safe, desk, blackout curtains

Deluxe Twin Room With Pool View

  • Sleeps 3
  • 2 Single Beds

About the area

Chiang Mai

A luxury stay in the heart of Chiang Mai awaits you at Shangri-La Chiang Mai. Within just a 15-minute stroll, you'll find Chiang Mai Night Bazaar and Iron Bridge. Highlights at this family-friendly hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Chi Spa can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the free kids' club, gym, outdoor tennis court and sauna. Business amenities include 3 meeting rooms, a business centre, and limo/town car service. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of a free shopping centre shuttle. .Places within a 30-minute walk of this 5-property class Chang Khlan hotel include Warorot Market and Tha Phae Gate.

What's nearby

  • Chiang Mai Night Bazaar - 11 min walk - 1.0 km
  • Warorot Market - 20 min walk - 1.7 km
  • Tha Phae Gate - 3 min drive - 2.0 km
  • Sunday Walking Street Market - 5 min drive - 2.6 km
  • Wat Phra Singh - 5 min drive - 3.2 km

Getting around

  • Chiang Mai Railway Station - 10 min drive
  • Chiang Mai (CNX-Chiang Mai Intl.) - 17 min drive

Restaurants

  • ā€Ŗąøą¹‹ąø§ąø¢ą¹€ąø•ąøµą¹‹ąø¢ąø§ą¹€ąøŖąø§ąø¢ ą¹‚ąøˆą¹Šąøą¹‚ąø•ą¹€ąøąøµąø¢ąø§ - ā€¬4 min walk
  • ā€ŖLobby Lounge - ā€¬8 min walk
  • ā€Ŗą¹€ąø™ąø·ą¹‰ąø­ąø§ąø±ąø§ąø£ąøŖą¹€ąø¢ąøµą¹ˆąø¢ąø” - ā€¬2 min walk
  • ā€ŖRoastniyom coffee - The Astra Condo - ā€¬3 min walk
  • ā€ŖButter Is Better Bakery - ā€¬5 min walk

About this property

Shangri-La Chiang Mai

Luxury hotel with 3 restaurants and full-service spa
Shangri-La Chiang Mai offers its guests a full-service spa, an outdoor tennis court, and a waterslide. There are 3 restaurants on site, along with a coffee shop/cafĪ˜. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre, 3 meeting rooms, and limo/town car service. An outdoor pool, a children's pool, and a health club are also featured at the luxury Shangri-La Chiang Mai. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Chiang Mai hotel.

  • 1 building
  • 277 guestrooms or units
  • 12 levels
  • 3 dining venues
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Shangri-La Chiang Mai offers 277 air-conditioned accommodations with fireplaces and minibars. A pillow menu is available. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Chiang Mai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Chi Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub.

Languages

Chinese (Mandarin), English, Thai

Similar properties

Lobby

Chiang Mai Marriott Hotel

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.6 out of 5, Wonderful, 1,000 reviews
The price is AU$233
includes taxes & fees
14 May - 15 May
Chiang Mai Marriott Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free shopping centre shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 690 for adults and THB 345 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • China Kitchen
  • Kad Kafe'

Things to do

  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Baby bath
  • Children's pool
  • Free children's club
  • Free cot
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Fireplace
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 15

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Breakfast is not included in the breakfast rate plans for children ages 6-11, and can be requested onsite for the listed child breakfast fee. There is no breakfast fee for up to 2 children ages 5 and under. Additional children ages 5 and under can receive breakfast for the listed child breakfast fee.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Chiang Mai

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 690 for adults and from THB 345 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, cash, mobile payments, Alipay and WeChat Pay. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

We should mention

  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Chiang Mai Hotel Shangri-La
Chiang Mai Shangri-La
Chiang Mai Shangri-La Hotel
Hotel Shangri-La Chiang Mai
Shangri-La Chiang Mai
Shangri-La Chiang Mai Hotel
Shangri-La Hotel Chiang Mai
Chiang Mai Shangri La
Shangri La Chiang Mai
Shangri La Hotel Chiang Mai

Frequently asked questions

What is the cancellation policy at Shangri-La Chiang Mai?

Shangri-La Chiang Mai offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Chiang Mai?

As of 25 Apr 2025, prices found for a 1-night stay for 2 adults at Shangri-La Chiang Mai on 12 May 2025 start from AU$204.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Chiang Mai?

Yep, Shangri-La Chiang Mai has a free self car park and free valet parking.

Is there a spa on site at Shangri-La Chiang Mai?

Yep, Chi Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Shangri-La Chiang Mai have a pool?

Shangri-La Chiang Mai has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

Does Shangri-La Chiang Mai have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Shangri-La Chiang Mai?

Shangri-La Chiang Mai features a full-service spa, a health club and an outdoor pool.

What makes Shangri-La Chiang Mai a romantic place to stay?

A hot tub and couples dining, as well as fireplaces and massage services available in the guestrooms, help set the scene for a romantic weekend at Shangri-La Chiang Mai.

Is Shangri-La Chiang Mai family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as baby baths and childcare services in the guestrooms, it's no surprise that Shangri-La Chiang Mai is a hit with families.

Does Shangri-La Chiang Mai serve breakfast?

Sure does, buffet breakfast is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Shangri-La Chiang Mai?

No, Shangri-La Chiang Mai does not offer an airport shuttle service.

Is there a bar or restaurant at Shangri-La Chiang Mai?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shangri-La Chiang Mai?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Shangri-La Chiang Mai?

No, pets and service animals are not allowed.

Shangri-La Chiang Mai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 670 out of 1001 reviews
Rating 8 - Good. 232 out of 1001 reviews
Rating 6 - Okay. 61 out of 1001 reviews
Rating 4 - Poor. 19 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heejung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic!

It was the best hotel in Chiang Mai. Everything was perfect, from the kindness and service of the staff to the comfortable room conditions.
Stayed 1 night in Jan 2025

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Christoph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

YUFONG, THE WOODLANDS

Stayed 3 nights in Jan 2025

10/10 Excellent

Manu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not in great location or view. Very disappointed. No balcony
Stayed 5 nights in Dec 2024

10/10 Excellent

Doitsu

Stayed 1 night in Dec 2024

4/10 Poor

David

Stayed 4 nights in Dec 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The support staff was excellent as was the food. Highly recommend.
Stayed 4 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel but wouldnā€™t stay again.

The hotel was huge ā€” and with that comes a lot of perks, but also it can feel a bit empty and a little haunted. There are guards at the gate that check every car before entering the property, and if you leave, you have to go through a metal detector every time you come back to the hotel. That said, the staff are delightful, the spa is lovely, breakfast is great, the hotel hotel is very clean. I wouldnā€™t stay here again (and I wouldnā€™t pay full price for a room ā€” we happened to have booked when there was a sale) but I wasnā€™t upset with our stay. I would recommend staying in something more boutique or culturally relevant.
Stayed 3 nights in Dec 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel with friendly and helpful staff. Only downside was that some of the the breakfast items were not kept hot well (not fond of cold fried eggs!). Otherwise excellent and in easy walking distance of the centre of Chiang Mai.
Stayed 3 nights in Dec 2024

10/10 Excellent

Joozer, Oakville

Everything was great!
Stayed 4 nights in Dec 2024

10/10 Excellent

huafeng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

It is great stay
Stayed 4 nights in Dec 2024

10/10 Excellent

Roopali

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Beautiful classical property. Fantastic grounds. Extremely clean and well maintained however the furniture while fine is definitely scratched up and aged. The concierge service was very disappointing. I was there for a very short trip and emailed a request to arrange a visit to the elephant sanctuary prior to arrival. We arrived late at night and on arrival, I was told that no one was aware of my request and that the trip was not arranged and that the night concierge would leave a message for the concierge to arrange first thing in the morning. The next morning, I again had to discuss my request with a third concierge who had not received any communication. Long story short, we ended up having to schedule the elephant sanctuary visit which was wet and muddy for our last day. This was extremely stressful as we had a 30 hour journey back to the US that evening.Check out time was 12 and the front desk's suggestion was that we check out at 7a before leaving for the sanctuary and then shower on our return in the gym. The level of service was not as expected.
Stayed 2 nights in Dec 2024

2/10 Terrible

Gadi

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This was our first time staying at a Shangri-La hotel, and unfortunately, it was a deeply disappointing experience. While the hotel grounds and property are decent, the service and attention to guest needs were severely lacking. First, we had requested and were promised adjoining rooms for our large family, but this was not honored. Instead, we were placed in rooms on the same floor, but far apart. Additionally, the rooms were not ready until 4:30 PM, well past the guaranteed check-in time of 3 PM. From there, things continued to go downhill. Room service failed to clean our room unless specifically requested, and even then, they didnā€™t change the sheets or replenish basic necessities like toilet paper, coffee, sugar, or water. It also became apparent that the hotel was severely understaffed and couldnā€™t keep up with the number of guests. Most of the staff did not speak English well enough to understand even basic requests. While they would often reply with ā€œyes,ā€ it was clear they didnā€™t understand what was being asked, and nothing would be done to resolve the issue. The front desk staff were unhelpful and rude, often behaving as though they were doing us a favor by addressing our concerns. The food quality was subpar, and to make matters worse, we became ill after eating at the hotel. Overall, this was an extremely disappointing experience. For a similar price, we highly recommend considering the Anantara or the In
Stayed 3 nights in Dec 2024

10/10 Excellent

Luba, Cranbrook

Stayed 4 nights in Dec 2024

10/10 Excellent

SABEER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sabeer Osman

It was indeed fantastic stay. Awesome facilities, quiet ambience right in the heart of city
Stayed 4 nights in Dec 2024

10/10 Excellent

Asad, McKinney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality of the staff
Stayed 2 nights in Dec 2024

8/10 Good

Natakan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for two nights for the second time. Nice property as one would expect from the Shangri-La. Nice room with the mountain view and very comfortable bed. Facilities are great, gym is big and has variety of equipments, enough of cardio and weight. There are also steam, sauna and jacuzzi. Overall, very nice facilities. Breakfast is great, nice options from Western to Eastern style. Location is OK but you need a car to go around. There is no restaurant in a walking distance. We rented a car and it was a perfect place for us. The only missing point is service. Check-in was slow, some staff was not efficient. Kate helped checking us in and out in the end and she was great. Gym staff were also not attentive. Steam room was not on. Many cardio equipments were left uncleaned.
Stayed 2 nights in Dec 2024

10/10 Excellent

kit ying

Stayed 3 nights in Dec 2024

6/10 Okay

kit ying

Travelled with group
Stayed 3 nights in Dec 2024

10/10 Excellent

TITA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything.
Stayed 2 nights in Dec 2024

10/10 Excellent

Parveen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Art

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable and well located.

This is a very comfortable hotel, clearly well run, with excellent, large airy room with and large picture windows. The variety of foods for breakfast was impressive, with attentive and friendly staff. The hotel is well located, just 10 minutes walk from the old city with it's multiple temples. The night market is close too, and good restaurants within easy walking distance.
Stayed 4 nights in Nov 2024