See all properties
Save

The Empress Hotel Chiang Mai

4.0 star property
Family-friendly hotel connected to the convention centre in Chiang Mai with 2 restaurants

Photo gallery for The Empress Hotel Chiang Mai

Property grounds
Lobby
Outdoor pool
Executive Suite
Outdoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Room service

Explore the area

Map
199/42, Chang Klan Road, Chiang Mai, Chiang Mai, 50100
  • Chiang Mai Night Bazaar
    ‪16 min walk‬
  • Tha Phae Gate
    ‪4 min drive‬
  • Warorot Market
    ‪4 min drive‬
  • Chiang Mai (CNX-Chiang Mai Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Bidet
Bathrobes
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Separate bedroom
Hairdryer
Rainfall showerhead
Private bathroom
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Private bathroom
Bidet
Hairdryer
  • Mountain view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Rainfall showerhead
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

About the area

Chiang Mai

The Empress Hotel Chiang Mai places you in the centre of Chiang Mai, connected to the convention centre and within a short 5-minute stroll of Art in Paradise and Riverside. Highlights at this family-friendly hotel include 2 restaurants, 2 bars/lounges and an outdoor swimming pool. .The coffee shop, Chao Nang Coffee Shop, serves Thai cuisine and is open for breakfast, lunch and dinner. At the hotel's own poolside bar, you can stop for a drink. Enjoy the gym, sauna and kids' swimming pool. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this 4-property class Chang Khlan hotel include Chiang Mai Night Bazaar and Warorot Market.

What's nearby

  • Riverside - 4 min walk - 0.4 km
  • Chiang Mai Night Bazaar - 16 min walk - 1.4 km
  • Tha Phae Gate - 4 min drive - 2.3 km
  • Warorot Market - 4 min drive - 2.1 km
  • Sunday Walking Street Market - 5 min drive - 2.9 km

Getting around

  • Chiang Mai Railway Station - 12 min drive
  • Chiang Mai (CNX-Chiang Mai Intl.) - 18 min drive

Restaurants

  • ‪Cherie cafe - ‬3 min walk
  • ‪นกแล ก๋วยเตี๋ยวต้มยำสุโขทัย - ‬3 min walk
  • ‪ราดหน้าหม้อดินเสวยนครปฐมโอชา - ‬2 min walk
  • ‪ป.ปองอาหารตามสั่ง - ‬3 min walk
  • ‪ห้องอาหารนานาชาติ โรงแรม ดิเอ็มเพรส - ‬1 min walk

About this property

The Empress Hotel Chiang Mai

Family-friendly hotel connected to the convention centre in Chiang Mai with 2 restaurants
The Empress Hotel Chiang Mai offers its guests a kids' pool, an outdoor pool, a sauna, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and meeting rooms. A terrace, multilingual staff, and gift shops/newsstands are also featured at the family-friendly The Empress Hotel Chiang Mai. An airport shuttle (available on request) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Chiang Mai hotel.

  • 375 guestrooms or units
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 1989
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
The Empress Hotel Chiang Mai offers 375 accommodations with minibars and a safe. Satellite televisions are provided.

Bathrooms include bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Languages

Chinese (Mandarin), English, Thai

Similar properties

Reception

Dusit Princess Chiang Mai

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 137 reviews
The price is AU$106
includes taxes & fees
8 May - 9 May
Dusit Princess Chiang Mai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 6 AM to midnight on request
  • Free extended parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: THB 450 for adults and THB 450 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Chao Nang Coffee Shop
  • Panda Palace

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: THB 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Empress Hotel Chiang Mai

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 850.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 450 for adults and from THB 450 for children
  • Airport shuttle fee: THB 250 per person (one-way)
  • Airport shuttle fee per child: THB 250 (one-way), (from 4 to 12 years old)
  • Late check-out fee: THB 500 (subject to availability)
  • Rollaway bed fee: THB 850.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Chiang Mai Empress
Chiang Mai Empress Hotel
Empress Chiang Mai
Empress Chiang Mai Hotel
Empress Hotel Chiang Mai
Hotel Empress Chiang Mai

Frequently asked questions

What is the cancellation policy at The Empress Hotel Chiang Mai?

The Empress Hotel Chiang Mai offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Empress Hotel Chiang Mai?

Yep, The Empress Hotel Chiang Mai has a free self car park and free extended parking.

Does The Empress Hotel Chiang Mai have a pool?

The Empress Hotel Chiang Mai has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at The Empress Hotel Chiang Mai?

The Empress Hotel Chiang Mai features an outdoor pool, a steam room and 2 restaurants.

Is The Empress Hotel Chiang Mai family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise that The Empress Hotel Chiang Mai is a hit with families.

Does The Empress Hotel Chiang Mai serve breakfast?

Sure does, buffet breakfast is offered daily from 6 AM to 10 AM.

Is there a free airport shuttle available at The Empress Hotel Chiang Mai?

No, but there's an airport shuttle that runs from 6 AM - midnight on request for a fee.

Is there a bar or restaurant at The Empress Hotel Chiang Mai?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Empress Hotel Chiang Mai?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at The Empress Hotel Chiang Mai?

No, pets and service animals are not allowed.

Is there a golf course on site at The Empress Hotel Chiang Mai?

There isn't one on site, but Chiengmai Gymkhana Club is a short 19-minute walk away.

The Empress Hotel Chiang Mai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 677 out of 1001 reviews
Rating 8 - Good. 260 out of 1001 reviews
Rating 6 - Okay. 44 out of 1001 reviews
Rating 4 - Poor. 11 out of 1001 reviews
Rating 2 - Terrible. 9 out of 1001 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ali

Stayed 7 nights in Jan 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort

Booked for 4 nights and stayed for 3.

Booked a king bed for my honeymoon (I specifically requested for a king bed and messaged them saying we were celebrating our honeymoon trip). They greeted us saying they had upgraded us to a larger room for free, which we were very appreciative of. We then saw 2 twin beds instead of our 1 king as we entered our room. We went back downstairs and asked the front desk if there was another room with a king bed, even if room size would be smaller, and she had a bit of an attitude and said no. She said she'd send someone up to move our beds together. The front desk also didnt relay where the gym, restaurants, pool etc were so my husband and I just explored for ourselves. No signs of where the pool/gym were so we asked someone and they just said second floor. We took the elevstor to the 2nd floor and it was dark, no lights. Idk if they were doing repairs but it didnt feel inviting. Noticed our bathroom's soap holder in the shower had some mold and shower drain would not work. After 2 min of showering, water levels rose past the indent on the floor. We called housekeeping and they used a plunger to drain it. I had to rinse all of the soap and shampoo I still had on myself and water wouldn't drain again after 2 min of quickly rinsing myself. After long days of walking and doing tours, all I wanted was a relaxing shower. Had to leave and find another accommodation for our last day in Chiang Mai. We did appreciate the large goody bag they gave their guests when you check-in tho.
Stayed 4 nights in Jan 2025

8/10 Good

Supapat

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel condition is outdated but it is well kept
Stayed 1 night in Jan 2025

6/10 Okay

Meo Heng

Stayed 6 nights in Jan 2025

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Russell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very, very nice Hotel, very, very nice.
Stayed 1 night in Jan 2025

4/10 Poor

Jose

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I stayed in room 1412 and left something valuable behind. I have been calling and leaving messages to look into having my item returned. I've sent multiple emails and I have not heard back from the hotel. While I understand it was my responsibility that I left the item behind, it has been extremely disappointing that the hotel will not make an attempt to help me.
Stayed 3 nights in Dec 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and buffet breakfast. Appreciated the welcome gift bag and slightly later checkout option
Stayed 3 nights in Jan 2025

8/10 Good

Abhishek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and convenient hotel, lackluster restaurant

The hotel is a bit dated but comfortable. Pool and pool area is nice. We booked adjoining rooms because we were traveling with young children. They gave us non adjoining rooms until I protested and showed my hotels.com reservation. They then figured it out. The biggest negative is the hotel restaurant. It is old and dated and doesn't have that good food, especially outside of the breakfast buffet.
Stayed 3 nights in Dec 2024

10/10 Excellent

Pankajkumar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine except coffee
Stayed 4 nights in Jan 2025

8/10 Good

Morgan

Excellent staff went out of their way to make my stay memorable… but on a down note .. the property is very dated . I sort of felt I was living in the 1980’s again .. nevertheless I enjoyed my stay 😊
Stayed 3 nights in Jan 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at the empress hotel Chiang Mai! The staff was friendly and helpful. My room was amazing with a great welcome package of water and chocolates and other goodies. So many restaurants, markets, and the night bazaar within walking distance. Would absolutely stay here again!
Stayed 2 nights in Jan 2025

6/10 Okay

Michael Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall liked the hotel, but absolutely hate the old school key system. Makes it impossible to have 1 person in the room and 1 person out and about. Why not use key cards as they have existed for 35 years now. I like that parking was free though. Will not stay here again unless they modernize the door locks and key system.
Stayed 2 nights in Dec 2024

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good place

good value good food good service
Stayed 1 night in Dec 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

saad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, very close the chiang mai night market, you can get food, shopping at your walking ease. Rooms are the best.
Stayed 3 nights in Dec 2024

10/10 Excellent

Phillip

Liked: Amenities
Everything
Stayed 3 nights in Dec 2024

10/10 Excellent

Joe

Stayed 4 nights in Dec 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Aung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

8/10 Good

Kathleen

Stayed 2 nights in Dec 2024

10/10 Excellent

Muzaffar

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Good clean property

Good service good breakfast
Stayed 2 nights in Nov 2024

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice hotel, occasionally there’s a sewer smell. Shower temperature fluctuates sometimes to extremely hot or cold. The staff was pretty nice and helpful.
Stayed 3 nights in Dec 2024

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We were welcomed by receptionist called Lang. He was the most helpful and welcoming person in our 6 weeks in Thailand! We immediately felt we had a person we could ask for any concern. He would be amazing in a management position as he understands customer service!! Pool area - the umbrellas could be replaced as did not work properly and only shade in the area! Drinks at pool were reasonably priced. Pool water was a little too much on the cool side - could be a few degrees warmer. The lobby had an odd smell (musty) but the room itself was fine and very quiet with great bed. Breakfast area was crazy Tues-Sat as it serves those attending the conference center next door. Little things could really improve the breakfast (juice was warm as not served in machine or on ice, no coffee machine so coffee in pots get burned taste quite soon, most food was luke-warm not hot). Put Lang in charge and he would likely fix so many of those things ;) Definitely would consider staying again but would have breakfast elsewhere unless changes made.
Stayed 4 nights in Nov 2024

8/10 Good

Yer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was walking distant to the Night Blazard with many other restaurants options. Transportation and taxi was easy accessible.
Stayed 4 nights in Aug 2024