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Hotel New Otani Makuhari

4.0 star property
Boardwalk/promenade Chiba hotel in Makuhari with 5 restaurants

Photo gallery for Hotel New Otani Makuhari

Indoor pool, outdoor pool
Premium bedding, down duvets, in-room safe, desk
View from property
Exterior
Interior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Hot tub
  • Pool
  • Gym
  • Room service
The current price is AU$232
includes taxes & fees
25 Feb - 26 Feb

Explore the area

Map
2-120-3 Hibino, Mihama-ku, Chiba, Chiba-ken, 261-0021
  • Mitsui Outlet Park Makuhari
    ‪1 min walk‬
  • Makuharikaihin Prefectural Park
    ‪7 min walk‬
  • Makuhari Messe
    ‪14 min walk‬
  • Tokyo (NRT-Narita Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Double Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Double Room, Non Smoking

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Twin Room, Non Smoking

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Double Non Smoking

Premium bedding, down duvets, in-room safe, desk

Moderate Double Non Smoking

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Twin Room, Smoking

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, Non Smoking (Bed Type Not Guaranteed)

Premium bedding, down duvets, in-room safe, desk

Standard Room, Non Smoking (Bed Type Not Guaranteed)

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 26 sq m
  • Sleeps 1
  • 2 Single Beds OR 1 King Bed

View all photos for Superior Twin Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room, Non Smoking

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 40 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Moderate Triple Non Smoking

Premium bedding, down duvets, in-room safe, desk

Moderate Triple Non Smoking

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 36 sq m
  • Sleeps 3
  • 3 Single Beds

Same Floor, Moderate 2 Twin Rooms, Non Smoking

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • Sleeps 4
  • 4 Large Single Beds

View all photos for Moderate Twin Room, Smoking

Premium bedding, down duvets, in-room safe, desk

Moderate Twin Room, Smoking

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 36 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Double Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Double Room, Non Smoking

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, Non Smoking, Corner

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room, Non Smoking, Corner

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 51 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Double Room, Non Smoking, Corner

Premium bedding, down duvets, in-room safe, desk

Superior Double Room, Non Smoking, Corner

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Triple Room, Non Smoking, Corner

Premium bedding, down duvets, in-room safe, desk

Superior Triple Room, Non Smoking, Corner

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 51 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Quadruple Room, Non Smoking, Corner

Superior Quadruple Room, Non Smoking, Corner

Superior Quadruple Room, Non Smoking, Corner

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 51 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Balcony Suite Twin, Non-Smoking, Ocean View

Premium bedding, down duvets, in-room safe, desk

Balcony Suite Twin, Non-Smoking, Ocean View

Highlights

Balcony
Air conditioning
Fridge
LED TV
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
  • 64 sq m
  • Ocean view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Balcony Suite Double, Non Smoking, Ocean View

Balcony Suite Double, Non Smoking, Ocean View

Balcony Suite Double, Non Smoking, Ocean View

Highlights

Balcony
Air conditioning
Fridge
LED TV
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
  • 64 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Moderate Twin Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Moderate Twin Room, Non Smoking

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Down duvet
Blackout curtains
Bidet
Shower/bath combination
  • 36 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Ocean Suite Twin

Living area

Ocean Suite Twin

  • Sleeps 3
  • 2 Double Beds

View all photos for Bay Suite Twin

Premium bedding, down duvets, in-room safe, desk

Bay Suite Twin

  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Double Room-Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Double Room-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Moderate Triple Room-Non-Smoking

Premium bedding, down duvets, in-room safe, desk

Moderate Triple Room-Non-Smoking

  • Sleeps 3
  • 3 Single Beds

View all photos for Moderate Twin Room-Smoking

Premium bedding, down duvets, in-room safe, desk

Moderate Twin Room-Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Twin Room-Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room-Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Corner Quadruple Room Non-smoking

Premium bedding, down duvets, in-room safe, desk

Superior Corner Quadruple Room Non-smoking

  • Sleeps 4
  • 2 Double Beds and 2 Single Beds

View all photos for Standard Twin or Double Room Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Twin or Double Room Smoking

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Balcony Suite Twin

Interior

Balcony Suite Twin

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Triple Room-Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Triple Room-Smoking

  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Connecting Room-Non-Smoking

Premium bedding, down duvets, in-room safe, desk

Connecting Room-Non-Smoking

  • Sleeps 4
  • 4 Single Beds

View all photos for Standard Double Room-Non-Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Double Room-Non-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room -Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Twin Room -Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room-Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Double Room-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Corner Double Room

Premium bedding, down duvets, in-room safe, desk

Superior Corner Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room-Non-Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Double Room-Non-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Corner Twin Room-Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Corner Twin Room-Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Double-Smoking

Premium bedding, down duvets, in-room safe, desk

Junior Suite Double-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Corner Twin Room-Non-Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Corner Twin Room-Non-Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Twin Room-Non-Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room-Non-Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Corner Triple Room-Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Corner Triple Room-Smoking

  • Sleeps 3
  • 2 Double Beds and 1 Single Bed

View all photos for Junior Suite Double-Non Smoking

Premium bedding, down duvets, in-room safe, desk

Junior Suite Double-Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Moderate Triple Room-Smoking

Premium bedding, down duvets, in-room safe, desk

Moderate Triple Room-Smoking

  • Sleeps 3
  • 3 Single Beds

View all photos for Moderate Double Room

Premium bedding, down duvets, in-room safe, desk

Moderate Double Room

  • Sleeps 2
  • 1 King Bed

Superior Corner Triple Room-Non-Smoking

  • Sleeps 3
  • 1 Single Bed and 2 Double Beds

View all photos for Moderate Twin Room-Non-Smoking

Premium bedding, down duvets, in-room safe, desk

Moderate Twin Room-Non-Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Twin Room-Non-Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Twin Room-Non-Smoking

  • Sleeps 2
  • 2 Single Beds

Junior Suite Twin-Non Smoking

  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Corner Twin Room

Premium bedding, down duvets, in-room safe, desk

Superior Corner Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Suite-Non-Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Suite-Non-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Premium bedding, down duvets, in-room safe, desk

Superior Double Room

  • Sleeps 2
  • 1 King Bed

Standard Twin or Double Room Non-smoking

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Balcony Suite Double

Premium bedding, down duvets, in-room safe, desk

Balcony Suite Double

  • Sleeps 2
  • 1 King Bed

View all photos for Japanese Style Suite

Interior

Japanese Style Suite

  • Sleeps 10
  • 5 Single Futons

View all photos for Standard Room

Premium bedding, down duvets, in-room safe, desk

Standard Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Malibu Suite Twin

Living area

Malibu Suite Twin

  • Sleeps 2
  • 2 Double Beds

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About the area

Chiba

Hotel New Otani Makuhari puts you in the heart of Chiba, within just a 10-minute stroll of Mitsui Outlet Park Makuhari and Makuharikaihin Prefectural Park. Highlights at this hotel include 5 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at クラブ＆クラブ can include facials and body treatments. The restaurant, SATSUKI, serves Fusion cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the indoor swimming pool, outdoor swimming pool, gym and indoor tennis court. Other amenities include free Wi-Fi in public areas, an outdoor tennis court and a hot tub. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also free self parking, along with the convenience of a free theme park shuttle. .Sights within a 20-minute walk of this Makuhari hotel include Makuhari Messe and AeonMall Makuhari New City.

What's nearby

  • Mitsui Outlet Park Makuhari - 1 min walk
  • Makuhari Messe - 14 min walk
  • AeonMall Makuhari New City - 15 min walk
  • ZOZO Marine Stadium - 16 min walk
  • Makuhari Beach - 20 min walk

Getting around

  • Makuharitoyosuna Station - 3 min drive
  • Narashino Kaihin-Makuhari Station - 14 min walk
  • Tokyo (NRT-Narita Intl.) - 33 min drive

Restaurants

  • ‪パティスリー SATSUKI - ‬1 min walk
  • ‪さくら水産 - ‬4 min walk
  • ‪和味庵 - ‬3 min walk
  • ‪築地食堂源ちゃん プレナ幕張店 - ‬4 min walk
  • ‪牛角 プレナ幕張店 - ‬3 min walk

About this property

Hotel New Otani Makuhari

Boardwalk/promenade Chiba hotel in Makuhari with 5 restaurants
Hotel New Otani Makuhari offers its guests a full-service spa, an outdoor tennis court, and an indoor tennis court. There are 5 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

An outdoor pool, an indoor pool, and a health club are also featured at the business-friendly Hotel New Otani Makuhari. Limited free parking is available on a first-come, first-served basis.

  • 418 guestrooms or units
  • 24 levels
  • 5 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Built in 1993
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Bar by the pool
Hotel New Otani Makuhari offers 418 accommodations with a safe and complimentary slippers. Beds feature down duvets and premium bedding. LED televisions come with digital channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers.

This Chiba hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, クラブ＆クラブ. Services include facials and body treatments. The spa is open selected days.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free theme park shuttle
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: JPY 5,000 for adults and JPY 3,000 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 5 restaurants
  • A poolside bar

Restaurants on site

  • Isshin
  • Keyaki
  • SATSUKI
  • Senbazuru
  • Taikan En

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Indoor tennis court
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Free theme park shuttle
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the boardwalk/promenade
  • Terrace

Full-service spa

  • Facials
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Please note: The Breakfast Included rate plan includes breakfast for guests age 4 and older. Additional fees apply to children 0-3 years old for breakfast.
Some room names indicate varying check-in and check-out times, which override posted check-in and check-out hours.
Guests must be at least 20 years of age to stay in a smoking room.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 5000 for adults and from JPY 3000 for children
  • Facilities fee: JPY 5500 per person and includes use of: sauna; hot tub; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hotel Makuhari
Hotel New Otani Makuhari
Hotel Otani Makuhari
Makuhari Hotel
Makuhari New Otani
Makuhari New Otani Hotel
New Otani Hotel Makuhari
New Otani Makuhari
New Otani Makuhari Hotel
Otani Makuhari
New Otani Makuhari Chiba
Hotel New Otani Makuhari Hotel
Hotel New Otani Makuhari Chiba
Hotel New Otani Makuhari Hotel Chiba

Frequently asked questions

What is the cancellation policy at Hotel New Otani Makuhari?

Hotel New Otani Makuhari offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel New Otani Makuhari?

As of 23 Feb 2025, prices found for a 1-night stay for 2 adults at Hotel New Otani Makuhari on 25 Feb 2025 start from AU$232.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel New Otani Makuhari?

Yep, Hotel New Otani Makuhari has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel New Otani Makuhari?

Yep, Hotel New Otani Makuhari is a short 20-minute walk from Makuhari Beach.

Is there a spa on site at Hotel New Otani Makuhari?

Yep, クラブ＆クラブ is available for guests. You'll enjoy heaps of services like facials and body treatments.

Does Hotel New Otani Makuhari have a pool?

Hotel New Otani Makuhari has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Hotel New Otani Makuhari?

Hotel New Otani Makuhari features a full-service spa, a health club and an outdoor pool.

What makes Hotel New Otani Makuhari a romantic place to stay?

1 hot tub and ocean-view dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hotel New Otani Makuhari.

Is Hotel New Otani Makuhari family-friendly?

You bet! With amenities such as children's meals, a free theme park shuttle and an indoor tennis court, it's no surprise that Hotel New Otani Makuhari is a hit with families.

Does Hotel New Otani Makuhari serve breakfast?

Yep, buffet breakfast is offered daily between 6:30 AM and 10 AM.

Is there a free airport shuttle available at Hotel New Otani Makuhari?

No, Hotel New Otani Makuhari does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel New Otani Makuhari?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel New Otani Makuhari?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel New Otani Makuhari?

No, pets are not allowed.

Hotel New Otani Makuhari Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 554 out of 954 reviews
Rating 8 - Good. 299 out of 954 reviews
Rating 6 - Okay. 73 out of 954 reviews
Rating 4 - Poor. 20 out of 954 reviews
Rating 2 - Terrible. 8 out of 954 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wry convenient hotel
Convenient business hotel close to convention Centre
Stayed 4 nights in Nov 2024

10/10 Excellent

Md Zaheedul

Stayed 5 nights in Oct 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are much larger than average, very clean and good service
Stayed 4 nights in Oct 2024

10/10 Excellent

DENNIS

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Michael

Room was very good for first impressions, later found a few things that needed repair ie grout in bathroom missing and badly stained in shower cubicle. Fridge door very hard to pull open hence fridge nearly fell out of its cabinet. Restaurant staff excellent ( only breakfast taken) ate in nearby facilities for evening meal. Would I stay again? Probably not for the price paid.
Stayed 2 nights in Sep 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 6 nights in Sep 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its an upscale hotel with great service and staff. My room was spacious and well accommodated, but very old. I kind of liked the old design, felt like a time capsule, but the bathroom is in desperate need of renovation. It was clean but many spots with dust, so could have been better. The air conditioning worked very poorly and the view outside my room to the parking lot was far from ideal. I would recommend this place anyway and would stay there again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Supaleela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great! You can take the bus to Disney for complimentary. Room it nice.
Stayed 3 nights in Jun 2024

10/10 Excellent

Jia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

STEVEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff gave excellent service.
Stayed 2 nights in May 2024

8/10 Good

Walid

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a gym but only opens at 9:30am!
Stayed 3 nights in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Rachael, Apex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value close to narita easy access to metro to get into tokyo
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at this hotel. One of the best hotels in Tokyo. Love everything about this hotel.
Stayed 7 nights in Feb 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connected to Makuhari Messe (exhibition center) and Kaihimmakuhari station by a covered walkway. Close to shopping areas like Mitsui Park Outlets and Aeon Mall. Unfortunately, no convenience stores inside and hotel is due for a renovation, feels really old.
Stayed 3 nights in Jan 2024

10/10 Excellent

Minh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Piyada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a first time traveler to Japan and Hotel New Otani was my first proper hotel that I have stayed longer than 24 hours besides The Royal Park at Haneda Airport which I had stayed only 6 hours after my flight from Bangkok….. I am impressed with the service, the attentiveness, caring, professionalism of the staffs and cleanliness of the hotel is top notch 🙏 I am definitely coming back next year! どうもありがとうございます
Stayed 2 nights in Dec 2023

10/10 Excellent

Luciano

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Best in class.
Stayed 3 nights in Nov 2023

10/10 Excellent

IL HO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinient location to acces Makuhari Messe .
Stayed 1 night in Sep 2023

10/10 Excellent

Brandon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym was amazing
Stayed 2 nights in Aug 2023

8/10 Good

Fong Yee

Liked: Cleanliness, staff & service, property conditions & facilities
We love the indoor tennis court and nearby seaside. It happened that morning has a favourable weather with breeze & no summer heat where I enjoyed a jog from the hotel to the seaside.
Stayed 2 nights in Jul 2023