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JW Marriott Chicago

4.5 star property
Luxury hotel with full-service spa and 24-hour fitness centre

Photo gallery for JW Marriott Chicago

Premium bedding, down duvets, pillow-top beds, in-room safe
View from property
Breakfast, lunch, dinner served; Italian cuisine
Indoor pool
Banquet hall

Reviews

9.2 out of 10
Wonderful

Popular amenities

The current price is AU$457
includes taxes & fees
10 May - 11 May

Explore the area

Map
151 West Adams Street, Chicago, IL, 60603
  • Millennium Park
    ‪11 min walk‬
  • Chicago Riverwalk
    ‪18 min walk‬
  • Grant Park
    ‪2 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪35 min drive‬

Room options

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Down duvet
Pillow-top bed
Blackout curtains
Premium bedding
Bathrobes
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Down duvet
Pillow-top bed
Blackout curtains
Premium bedding
Bathrobes
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Down duvet
Pillow-top bed
Blackout curtains
Premium bedding
Bathrobes
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking, Executive Level (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 1 King Bed, Non Smoking, Executive Level (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Down duvet
Pillow-top bed
Blackout curtains
Premium bedding
Bathrobes
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking, Executive Level (Mobility Accessible, Transfer Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 1 King Bed, Non Smoking, Executive Level (Mobility Accessible, Transfer Shower)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Down duvet
Pillow-top bed
Blackout curtains
Premium bedding
Bathrobes
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Down duvet
Pillow-top bed
Blackout curtains
Premium bedding
Bathrobes
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Interior View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking (Interior View)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Down duvet
Pillow-top bed
Blackout curtains
Premium bedding
Bathrobes
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking, Executive Level (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 1 King Bed, Non Smoking, Executive Level (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Down duvet
Pillow-top bed
Blackout curtains
Premium bedding
Bathrobes
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Transf Shwr)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds (Mobility/Hearing Access, Transf Shwr)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Down duvet
Pillow-top bed
Blackout curtains
Premium bedding
Bathrobes
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (View)

Room, 1 King Bed, Non Smoking (View)

Room, 1 King Bed, Non Smoking (View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Blackout curtains
Down duvet
Premium bedding
  • 41 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Living room

Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Blackout curtains
Down duvet
Premium bedding
  • 86 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Transf Shwr)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Transf Shwr)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Down duvet
Pillow-top bed
Blackout curtains
Premium bedding
Bathrobes
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Interior View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking (Interior View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Blackout curtains
Down duvet
Premium bedding
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking (View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Blackout curtains
Down duvet
Premium bedding
  • 41 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds, Non Smoking, Executive Level

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 2 Queen Beds, Non Smoking, Executive Level

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Pillow-top bed
Blackout curtains
Down duvet
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Executive Level

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 1 King Bed, Non Smoking, Executive Level

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Pillow-top bed
Blackout curtains
Down duvet
  • 41 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Interior View)

Free toiletries, hair dryer, bathrobes, towels

Room, 1 King Bed, Non Smoking (Interior View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Blackout curtains
Down duvet
Premium bedding
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Chicago

A luxury stay in the heart of Chicago awaits you at JW Marriott Chicago. Within just a 15-minute stroll, you'll find Millennium Park and Michigan Avenue. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at SPA AT JW CHICAGO can include deep-tissue massages and mani/pedis along with access to the steam room. The restaurant, The Florentine, serves Italian cuisine and is open for breakfast, lunch and dinner. Lobby Bar is the hotel's own lobby lounge, serving drinks along with breakfast and lunch. Enjoy the 24-hour gym, Hot tub and sauna. 41973 square feet (3899 square metres) of event facilities include 37 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include a coffee shop/cafe, a snack bar/deli and laundry facilities. Each morning continental breakfast is served between 6 AM and 10 AM. There's also the convenience of valet parking. .Places within a 30-minute walk of this 4.5-property class Downtown Chicago hotel include Chicago Riverwalk and Grant Park.

What's nearby

  • Millennium Park - 11 min walk - 1.0 km
  • Michigan Avenue - 13 min walk - 1.1 km
  • Chicago Riverwalk - 18 min walk - 1.5 km
  • Grant Park - 2 min drive - 2.7 km
  • Soldier Field - 4 min drive - 3.1 km

Getting around

  • Quincy Metro Station - 2 min walk
  • Chicago Union Station - 9 min walk
  • Chicago O'Hare International Airport (ORD) - 35 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Elephant & Castle - ‬2 min walk
  • ‪The Florentine - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Starbucks - ‬3 min walk

About this property

JW Marriott Chicago

Luxury hotel with full-service spa and 24-hour fitness centre
JW Marriott Chicago offers its guests a full-service spa, an indoor pool, and Access to hot tub. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and 37 meeting rooms. Event space at this hotel measures 41973 square feet (3899 square metres) and includes conference space. A 24-hour fitness centre, a sauna, and spa services are also featured at the luxury JW Marriott Chicago. For a fee, parking is available.

This 4.5-star Chicago hotel is smoke free.

  • 1 building
  • 610 guestrooms or units
  • 12 levels
  • 41973 sq ft of conference space
  • 3899 sq. m of conference space
  • Built in 1914
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
JW Marriott Chicago offers 610 accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. Smart televisions come with premium cable channels, pay-per-view films and Netflix. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

This Chicago hotel provides wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

SPA AT JW CHICAGO has 14 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a steam room. The spa is open daily.

Languages

Bosnian, Chinese (Mandarin), English, Polish, Spanish

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)

Parking and transport

  • Offsite parking available (USD 69 per day)
  • Valet parking on site (USD 85 per day)

Food and drink

  • Daily continental breakfast available 6 AM to 10 AM for a fee: USD 16 to 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lobby Bar
  • The Florentine

Things to do

  • 24-hour gym
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 37 meeting rooms
  • 41,973 square feet of conference space
  • Business centre

Outdoors

  • Garden

Full-service spa

  • 14 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • IPod dock
  • Netflix
  • Pay films
  • Smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 29.35 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 16 to 24 per person
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Valet parking fee: USD 85 per day
  • Nearby parking fee: USD 69 per day (656 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Property Registration Number 60603

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago JW
Chicago JW Marriott
JW Chicago
JW Chicago Marriott
JW Marriott Chicago
JW Marriott Chicago Hotel
JW Marriott Hotel Chicago
Marriott Chicago JW
Marriott JW Chicago
Jw Marriott Chicago Hotel Chicago
JW Marriott Chicago Hotel
JW Marriott Chicago Chicago
JW Marriott Chicago Hotel Chicago

Frequently asked questions

What is the cancellation policy at JW Marriott Chicago?

JW Marriott Chicago offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JW Marriott Chicago?

As of 24 Apr 2025, prices found for a 1-night stay for 2 adults at JW Marriott Chicago on 10 May 2025 start from AU$411.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JW Marriott Chicago?

Yep, JW Marriott Chicago has valet parking for USD 85 per day.

Are there any beaches close to JW Marriott Chicago?

The closest beach to JW Marriott Chicago is Ohio Street Beach (2.3 km).

Is there a spa on site at JW Marriott Chicago?

Yep, SPA AT JW CHICAGO is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does JW Marriott Chicago have a pool?

JW Marriott Chicago has an indoor pool. The pool is open 7:00 AM to 9:00 PM.

What makes JW Marriott Chicago a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at JW Marriott Chicago.

Does JW Marriott Chicago serve breakfast?

Sure does, continental breakfast is served daily from 6 AM to 10 AM.

Is there a free airport shuttle available at JW Marriott Chicago?

No, JW Marriott Chicago does not offer an airport shuttle service.

Is there a bar or restaurant at JW Marriott Chicago?

Yep, they've got a lounge bar and an onsite restaurant that serves Italian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at JW Marriott Chicago?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at JW Marriott Chicago?

No, pets are not allowed.

JW Marriott Chicago Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 740 out of 1001 reviews
Rating 8 - Good. 156 out of 1001 reviews
Rating 6 - Okay. 59 out of 1001 reviews
Rating 4 - Poor. 22 out of 1001 reviews
Rating 2 - Terrible. 24 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was wonderful. 10/10
Stayed 2 nights in Jan 2025

10/10 Excellent

John

Stayed 1 night in Dec 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Most wonderful indulgence ever!! You deserve it!!

Very pricey but we felt very pampered! Even though it was a lot of money the food lounge on the 12th floor was incredible!! We felt like we had our own chef!! Sooo delicious!! The beds were like sleeping on pillows! We didn’t want to leave!!
Stayed 2 nights in Jan 2025

10/10 Excellent

e

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient and near all that we needed-very quiet and restful. Clean and luxurious
Stayed 1 night in Dec 2024

10/10 Excellent

Callahan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Nov 2024

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful, very nice and well maintained!
Stayed 1 night in Jan 2025

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Top-notch facility
Stayed 4 nights in Dec 2024

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

John, Algonquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Jan 2025

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how close the property is to union station and walkable to magnificent mile of shopping/dining and millennium park.
Stayed 3 nights in Dec 2024

10/10 Excellent

Reid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. The hotel was so beautiful and the rooms were clean and nice.
Stayed 1 night in Dec 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Especially at Christmas!
Stayed 1 night in Dec 2024

10/10 Excellent

Mako

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean. Wished the pool and hot tub area is much bigger but fitness area was nice and clean. We were so glad we picked here and would definitely come back again!
Stayed 1 night in Dec 2024

8/10 Good

Murshid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are no garbage cans anywhere in lobby.
Stayed 2 nights in Dec 2024

10/10 Excellent

Analese

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a great experience staying here. Decked out for Christmas, so quiet and a great location.
Stayed 1 night in Dec 2024

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Dec 2024

10/10 Excellent

Jeanette

Stayed 3 nights in Nov 2024

6/10 Okay

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Florentine Manager Gave Predjustice Vibes

The professionalism of the manager inside Florentine was very unprofessional. We were looked over literally 5 times as I sat there and counted. Only to be “accidentally” heavily over charged at the end of the night. Definitely rushed and menu was not explained. I wouldn't recommend this restaurant if it was the last option. I'm definitely exposing this place to my 2.5 mil followers on social media so most would know. If you are of color you are not treated equal here. To watch the manager decline helping the server deliver plates because of our skin color was sad to see as he helped plently of tables besides ours. Hotel king room/suite had no microwaves. Hotel is too pricey to not have full amenities.
Stayed 2 nights in Dec 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel that was clean! Had great, friendly service too.
Stayed 1 night in Dec 2024

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a classical older building that has been renovated with all the modern amenities.
Stayed 1 night in Dec 2024

10/10 Excellent

Jorge A

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was Great
Stayed 3 nights in Oct 2024

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, well kept, great staff. Top of the line hotel fitness facility. The downsides were: A charge for seemingly everything, felt nickeled and dimed. Charge for reserving on a non-Marriott site. Charge for Wifi. Was supposed to get free wifi, but didn't always connect and had to spend 40 minutes with Marriott IT. A nightly occurrence. Only one elevator bank for guests on one of the four hotel sides. If your room is on the opposite side, plan for a LONG walk and extra time to get there. Ridiculous that there are multiple staff elevators and one guest elevator bank. No grab and go breakfast options like The Autograph around the corner.

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an impressive hotel. The room was excellent and service was great. The mandatory $25 convenience fee feels like another way to pad their margins, but at least the hotel dining options (where you have to spend it) are very good.
Stayed 1 night in Dec 2024

10/10 Excellent

Christa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing at Christmas Time

Wonderful stay!! Hotel was super clean and nice, all the amenities are amazing!! Close to all the downtown Chicago attractions. Everything was within walking distance. Loved the fact there was room service until midnight and two restaurants and a bar on site. Will stay again.
Stayed 1 night in Dec 2024