6/10 Okay
Wendi
Travelled with group
13 Aug 2024
Liked: Cleanliness, property conditions & facilities
This was a sort of strange hotel. There were a lot of long empty hallways getting to the check-in on the second floor. I traveled with a friend. I booked the room but made sure to provide her information for a smooth check-in. They ended up taking her credit card information for incidentals, which was fine, but then when she checked out earlier than I did they told her they could not split the bill between our two cards (both on file) and charged her full price. Then when I checked out they charged me full price as well. She called when we got home and spoke to a very nice female manager who got our bills sorted out. But throughout the stay the front desk staff seemed very clueless. There is a restaurant on site but no actual room service - it's basically takeout delivered by the front desk. Which is ok, but this is billed as a boutique property and it's very expensive, and you basically get delivered a paper bag with plastic utensils - if you're lucky. I ordered soup and got a huge container with no spoon. It just was one thing after another like this, like they weren't even trying. The room itself was laid out nicely, lots of space. It was clean but felt dingy. There was some sort of divot in our carpet outside the bathroom by the door where the floor sort of sunk in under the carpet and we kept tripping on the "hole." Generally it felt dark and sort of creepy. I almost NEVER leave a bad review but for the money paid to stay here this felt like a solid three-star experience
Wendi
Stayed 4 nights in Jul 2024
