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Renaissance Schaumburg Convention Center Hotel

4.0 star property
Hotel connected to the convention centre in Schaumburg with 2 restaurants

Photo gallery for Renaissance Schaumburg Convention Center Hotel

Lobby
Lobby
Banquet hall
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
The current price is AU$345
includes taxes & fees
18 Apr - 19 Apr

Explore the area

Map
1551 Thoreau Dr N, Schaumburg, IL, 60173
  • Schaumburg Convention Center
    ‪1 min walk‬
  • Woodfield Mall
    ‪4 min drive‬
  • LEGOLAND® Discovery Center
    ‪6 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Pillow-top beds, in-room safe, desk, soundproofing

Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Hairdryer
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Pillow-top beds, in-room safe, desk, soundproofing

Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Hairdryer
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Pillow-top beds, in-room safe, desk, soundproofing

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Hairdryer
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, soundproofing

Room, 2 Double Beds (Mobility Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Hairdryer
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Hearing Accessible)

Pillow-top beds, in-room safe, desk, soundproofing

Room, 2 Double Beds (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Hairdryer
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed (View)

Pillow-top beds, in-room safe, desk, soundproofing

Deluxe Suite, 1 King Bed with Sofa bed (View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Separate bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Separate bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed

Flat-screen TV, Netflix, pay films, streaming services

Executive Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Pillow-top beds, in-room safe, desk, soundproofing

Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Separate bedroom
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

Pillow-top beds, in-room safe, desk, soundproofing

Executive Suite, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Separate bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Double Beds

Pillow-top beds, in-room safe, desk, soundproofing

Club Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - double
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Studio Suite, 1 King Bed, Non Smoking (Hearing Accessible)

Pillow-top beds, in-room safe, desk, soundproofing

Deluxe Studio Suite, 1 King Bed, Non Smoking (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Pillow-top beds, in-room safe, desk, soundproofing

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - double
Pillow-top bed
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Studio Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Pillow-top beds, in-room safe, desk, soundproofing

Executive Studio Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Hairdryer
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Pillow-top beds, in-room safe, desk, soundproofing

Room, 1 King Bed (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Hairdryer
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Pillow-top beds, in-room safe, desk, soundproofing

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Hairdryer
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, soundproofing

Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Hairdryer
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (High Floor)

Club Room, 1 King Bed (High Floor) | Lounge

Club Room, 1 King Bed (High Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - double
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Schaumburg

You'll be connected to the convention centre at Renaissance Schaumburg Convention Center Hotel, and within a 30-minute stroll of Schaumburg Convention Center and Woodfield Mall. Highlights at this hotel include 2 restaurants, an indoor swimming pool and free self-parking. .The steakhouse, Sam & Harry's Steak House, serves American cuisine and is open for breakfast, lunch and dinner. Gather Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the 24-hour gym, Hot tub and pool loungers. 161225 square feet (14978 square metres) of event facilities include 30 meeting rooms and a conference centre, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:30 AM. There's also the convenience of valet parking. .With a stay at this 4-property class Schaumburg hotel, you'll be 3.3 km (2.1 mi) from Harper College and 3.7 km (2.3 mi) from LEGOLAND® Discovery Center.

What's nearby

  • Schaumburg Convention Center - 1 min walk - 0.2 km
  • Harper College - 4 min drive - 3.3 km
  • Woodfield Mall - 4 min drive - 2.9 km
  • Schaumburg Medieval Times - 4 min drive - 4.3 km
  • LEGOLAND® Discovery Center - 6 min drive - 4.2 km

Getting around

  • Roselle Medinah Station - 10 min drive
  • Chicago O'Hare International Airport (ORD) - 18 min drive

Restaurants

  • ‪Culver's - ‬14 min walk
  • ‪Shake Shack - ‬4 min drive
  • ‪Kuma's Corner - Schaumburg - ‬4 min drive
  • ‪Kura Revolving Sushi Bar - ‬4 min drive
  • ‪Miller's Ale House - Schaumburg - ‬18 min walk

About this property

Renaissance Schaumburg Convention Center Hotel

Hotel connected to the convention centre in Schaumburg with 2 restaurants
Renaissance Schaumburg Convention Center Hotel offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 30 meeting rooms are available. Event space at this hotel measures 161225 square feet (14978 square metres) and includes a conference centre. A library, a terrace, and a vending machine are also featured at the business-friendly Renaissance Schaumburg Convention Center Hotel. Free self parking is available.

This 4-star Schaumburg hotel is smoke free.

  • 500 guestrooms or units
  • 16 levels
  • 2 dining venues
  • 161225 sq ft of conference space
  • 14978 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
Renaissance Schaumburg Convention Center Hotel offers 500 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature pillowtop mattresses. Flat-screen televisions come with premium satellite channels, pay-per-view films and Netflix. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

This Schaumburg hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Housekeeping is offered on request and change of bedsheets can be requested.

Languages

Chinese (Mandarin), English, Japanese, Polish, Spanish

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Valet parking on site (USD 19 per day; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 20 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gather Bar
  • RENdezvous Cafe
  • Sam & Harry's Steak House

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Library

Family friendly

  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 30 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (161,225 square foot of space)

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 20.00 per person
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per day (rates may vary)
  • Valet parking fee: USD 19 per day (in/out privileges)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Renaissance Convention
Renaissance Convention Hotel
Renaissance Schaumburg Convention Center
Renaissance Schaumburg Convention Center Hotel
Renaissance Schaumburg Hotel Schaumburg
Schaumburg Renaissance
Renaissance Convention Center Hotel
Renaissance Convention Center
Schaumburg Renaissance
Renaissance Schaumburg Convention Center Hotel Hotel
Renaissance Schaumburg Convention Center Hotel Schaumburg
Renaissance Schaumburg Convention Center Hotel Hotel Schaumburg

Frequently asked questions

What is the cancellation policy at Renaissance Schaumburg Convention Center Hotel?

Renaissance Schaumburg Convention Center Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Renaissance Schaumburg Convention Center Hotel?

As of 26 Mar 2025, prices found for a 1-night stay for 2 adults at Renaissance Schaumburg Convention Center Hotel on 18 Apr 2025 start from AU$344.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Renaissance Schaumburg Convention Center Hotel?

Yep, Renaissance Schaumburg Convention Center Hotel has a free self car park. Additionally, there is valet parking with in/out privileges for USD 19 per day.

Does Renaissance Schaumburg Convention Center Hotel have a pool?

Renaissance Schaumburg Convention Center Hotel has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 11:00 PM.

What luxury perks are available at Renaissance Schaumburg Convention Center Hotel?

Renaissance Schaumburg Convention Center Hotel features an indoor pool, 1 hot tub and 2 restaurants.

What makes Renaissance Schaumburg Convention Center Hotel a romantic place to stay?

1 hot tub and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Renaissance Schaumburg Convention Center Hotel.

Is Renaissance Schaumburg Convention Center Hotel family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Renaissance Schaumburg Convention Center Hotel is a hit with families.

Does Renaissance Schaumburg Convention Center Hotel serve breakfast?

Sure does, cooked-to-order brekkie is offered weekdays from 6:30 AM to 10:30 AM and weekends from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Renaissance Schaumburg Convention Center Hotel?

No, Renaissance Schaumburg Convention Center Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Renaissance Schaumburg Convention Center Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Renaissance Schaumburg Convention Center Hotel?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Renaissance Schaumburg Convention Center Hotel?

No, pets are not allowed.

Renaissance Schaumburg Convention Center Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 675 out of 1001 reviews
Rating 8 - Good. 203 out of 1001 reviews
Rating 6 - Okay. 58 out of 1001 reviews
Rating 4 - Poor. 35 out of 1001 reviews
Rating 2 - Terrible. 30 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Stayed 1 night in Dec 2024

10/10 Excellent

Laurin

Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed many times and love it’s convenience to the convention center
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We come here every year for my company Christmas party. We love the hotel and the pool and hot tub are amazing!!
Stayed 1 night in Dec 2024

2/10 Terrible

John

Disliked: Staff & service
Stayed 1 night in Jul 2024

2/10 Terrible

Byeong Chul, McLean

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Terrible view
Stayed 2 nights in Nov 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great get away
Stayed 1 night in Nov 2024

8/10 Good

Viisshal

Liked: Cleanliness, staff & service, property conditions & facilities
Not many foods options at hotel
Stayed 1 night in Nov 2024

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s my third time staying here and I love the lobby. It’s so gorgeous and cozy. The rooms are very clean and comfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

Georgio

Stayed 1 night in Nov 2024

10/10 Excellent

Nicole

Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only issue we had was that one of the TVs in her room was not working. Otherwise it was a lovely stay
Stayed 2 nights in Nov 2024

4/10 Poor

sang

Disliked: Staff & service, property conditions & facilities
At night. I
Stayed 8 nights in Oct 2024

8/10 Good

Royd

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful clean rooms
Stayed 1 night in Nov 2024

10/10 Excellent

Jillian

Travelled with family
Beautiful lobby, great food options, nice clean room. Could have used a microwave somewhere handy. I had food from the restaurant I would have liked to warm up later. Easy access to ballroom and convention center!!
Stayed 2 nights in Oct 2024

10/10 Excellent

Brett

Stayed 2 nights in Oct 2024

6/10 Okay

christopher J

Liked: Cleanliness, staff & service
Beautiful hotel but the vallet was constantly gone?
Stayed 2 nights in Oct 2024

4/10 Poor

Taeler

Disliked: Staff & service
Won’t be back
Our room wasn’t very clean, a lot of the things in the bathroom were very dusty and the towels smelled of mildew. We left for dinner and came back to parking attendants directing traffic. Apparently there was a wedding happening and there must have been THOUSANDS of people attending. There was people walking all over the parking lot, hitting other cars. There was absolutely NOWHERE for us to park. We called the front desk and asked what we should do and their response was “There’s not really anything I can do about the parking situation.” We are PAYING customers staying in the hotel, why are guests of a wedding prioritized for parking over a paying guest? Unsure. Ended up with a wedding guest hitting our car after we had driven around for 25 minutes trying to find a parking spot and having to park down the road and walk from there about a mile. We asked what could be done about this situation and their response was “ We can’t do anything for you, you’ve already checked in.” Will not be coming back to this hotel. I understand it is also a convention center, but people who are paying for a room should 100% be prioritized over event guests.
Stayed 1 night in Oct 2024

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another perfect business trip
Second staying at this stunning Chicago suburb resort. Everything about it is perfect.
Stayed 6 nights in Oct 2024

8/10 Good

Harrison S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Cameron

Stayed 1 night in Oct 2024

8/10 Good

LaFayette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Tiffany

Very clean and the staff were very professional.
Stayed 1 night in Sep 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 3 nights in Sep 2024