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Trump International Hotel & Tower Chicago

5.0 star property
Luxury hotel with full-service spa and fitness centre

Photo gallery for Trump International Hotel & Tower Chicago

Terrace/patio
Lobby lounge
Body treatments, body wraps, body scrubs, facials
Body treatments, body wraps, body scrubs, facials
Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Spa
  • Parking available
  • Room service
  • Breakfast available
The current price is AU$595
includes taxes & fees
6 Apr - 7 Apr

Explore the area

Map
401 N Wabash Ave, Chicago, IL, 60611
  • Chicago Riverwalk
    ‪4 min walk‬
  • Michigan Avenue
    ‪6 min walk‬
  • Millennium Park
    ‪10 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪38 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom, River View (1 King Bed)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Suite, 1 Bedroom, River View (1 King Bed)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
HDTV
Hypo-allergenic bedding
  • 107 sq m
  • River view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, River View

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, River View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
  • 59 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Spa)

Deluxe Room, 2 Queen Beds (Spa)

Deluxe Room, 2 Queen Beds (Spa)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 56 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Spa Grand)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed (Spa Grand)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Down duvet
  • 61 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Lake View

Executive Room, 1 King Bed, Lake View

Executive Room, 1 King Bed, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
  • 84 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms, Lake View

Espresso maker, electric kettle

Deluxe Suite, 2 Bedrooms, Lake View

Highlights

Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
Hypo-allergenic bedding
  • 195 sq m
  • Lake view
  • Sleeps 6
  • 2 King Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 49 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, City View

City view

Deluxe Room, 2 Queen Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
  • 56 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Spa)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed (Spa)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Down duvet
  • 56 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, River View

City view

Deluxe Room, 2 Queen Beds, River View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
  • 56 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed (Spa)

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 1 King Bed (Spa)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Down duvet
  • 79 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, River View (Grand)

Espresso maker, electric kettle

Deluxe Suite, 1 Bedroom, River View (Grand)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
Hypo-allergenic bedding
  • 149 sq m
  • River view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Lake View (Grand)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Suite, 1 Bedroom, Lake View (Grand)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
Hypo-allergenic bedding
  • 155 sq m
  • Lake view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Espresso maker, electric kettle

Deluxe Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
HDTV
Hypo-allergenic bedding
  • 56 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, City View (1 King Bed)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Suite, 1 Bedroom, City View (1 King Bed)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
HDTV
Hypo-allergenic bedding
  • 102 sq m
  • City view
  • Sleeps 5
  • 1 King Bed

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Omni Chicago Hotel

Downtown Chicago
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,437 reviews
The price is AU$389
includes taxes & fees
27 Mar - 28 Mar
Omni Chicago Hotel

About the area

Chicago

A luxury stay in Chicago awaits you at Trump International Hotel & Tower Chicago. Within steps you'll find Chicago Riverwalk and Michigan Avenue within a 10-minute stroll. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at Trump Spa can include massages, body wraps and mani/pedis. The restaurant, Terrace 16, serves American cuisine and is open for breakfast, brunch, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and sauna. Business amenities include meeting rooms, conference space, and a business centre. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning cooked-to-order breakfast is served between 6:30 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 10-minute walk of this 5-property class Downtown Chicago hotel include State Street and Chicago Theatre.

What's nearby

  • Chicago Riverwalk - 4 min walk - 0.3 km
  • Michigan Avenue - 6 min walk - 0.5 km
  • Chicago Theatre - 6 min walk - 0.5 km
  • Millennium Park - 10 min walk - 0.8 km
  • Art Institute of Chicago - 16 min walk - 1.3 km

Getting around

  • State Station - 6 min walk
  • Millennium Station - 9 min walk
  • Chicago Midway Airport (MDW) - 34 min drive

Restaurants

  • ‪LH Rooftop - ‬7 min walk
  • ‪Ghirardelli Ice Cream and Chocolate Shop - ‬2 min walk
  • ‪Lou Malnati's Pizzeria - ‬4 min walk
  • ‪The Royal Sonesta Chicago Downtown - ‬4 min walk
  • ‪Shaw's Crab House - ‬4 min walk

About this property

Trump International Hotel & Tower Chicago

Luxury hotel with full-service spa and fitness centre
Trump International Hotel & Tower Chicago offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. A fitness centre, spa services, and a terrace are also featured at the luxury Trump International Hotel & Tower Chicago. Parking is available for a fee.

This 5-star Chicago hotel is smoke free.

  • 339 guestrooms or units
  • 28 levels
  • Conference rooms
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Trump International Hotel & Tower Chicago offers 339 accommodations with minibars and espresso makers. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. Guests can surf the web using complimentary wired and wireless Internet access.

Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and designer toiletries. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Trump Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

Languages

Arabic, Chinese (Mandarin), Dutch, English, French, German, Italian, Korean, Polish, Portuguese, Romanian, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Limo/town car service
  • Parking on site (USD 68 per night)
  • Valet parking on site (USD 82 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11 AM for a fee: USD 20 to 60 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Rebar
  • Terrace 16

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • In-room babysitting
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per pet, per stay
  • Weight limit: 25 lb per pet
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 60 per person
  • Self-parking fee: USD 68 per night
  • Valet parking fee: USD 82 per night (in/out privileges)
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. 

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Trump International Hotel & Tower Chicago
Trump International Tower Chicago
Trump International Chicago
Trump International Hotel And Tower Chicago
Trump International Hotel Chicago
Trump International Hotel Tower Chicago
Trump International Hotel Chicago
Trump International Chicago
Trump & Tower Chicago Chicago
Trump International Hotel Tower Chicago
Trump International Hotel & Tower Chicago Hotel
Trump International Hotel & Tower Chicago Chicago
Trump International Hotel & Tower Chicago Hotel Chicago

Frequently asked questions

What is the cancellation policy at Trump International Hotel & Tower Chicago?

Trump International Hotel & Tower Chicago offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Trump International Hotel & Tower Chicago?

As of 14 Mar 2025, prices found for a 1-night stay for 2 adults at Trump International Hotel & Tower Chicago on 6 Apr 2025 start from AU$595.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Trump International Hotel & Tower Chicago?

Yep, Trump International Hotel & Tower Chicago has a self car park for USD 68 per night.

Are there any beaches close to Trump International Hotel & Tower Chicago?

Yep, Trump International Hotel & Tower Chicago is a short 18-minute walk from Ohio Street Beach.

Is there a spa on site at Trump International Hotel & Tower Chicago?

Yep, Trump Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Trump International Hotel & Tower Chicago have a pool?

Trump International Hotel & Tower Chicago has an indoor pool.

What makes Trump International Hotel & Tower Chicago a romantic place to stay?

A lounge bar and 24-hour room service, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Trump International Hotel & Tower Chicago.

Is Trump International Hotel & Tower Chicago family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Trump International Hotel & Tower Chicago is a hit with families.

Are there hot tubs in the rooms at Trump International Hotel & Tower Chicago?

No, but there are deep-soaking baths in the guestrooms.

Does Trump International Hotel & Tower Chicago serve breakfast?

Sure does, cooked-to-order breakfast is offered daily from 6:30 AM to 11 AM.

Is there a free airport shuttle available at Trump International Hotel & Tower Chicago?

No, Trump International Hotel & Tower Chicago does not offer an airport shuttle service.

Is there a bar or restaurant at Trump International Hotel & Tower Chicago?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Trump International Hotel & Tower Chicago?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at Trump International Hotel & Tower Chicago?

Furry friends are welcome at Trump International Hotel & Tower Chicago, with food and water bowls on offer. Just so you know, there's a weight limit of up to 11 kg per pet.

Trump International Hotel & Tower Chicago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1263 out of 1547 reviews
Rating 8 - Good. 127 out of 1547 reviews
Rating 6 - Okay. 69 out of 1547 reviews
Rating 4 - Poor. 34 out of 1547 reviews
Rating 2 - Terrible. 54 out of 1547 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful building with great views. Staff was above and beyond meeting my expectations. Everyone was very friendly. Rooms were very nice.
Stayed 1 night in Dec 2024

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Extremely clean, kind and helpful staff.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Just an impeccable staff and everything was 5 star!
Stayed 2 nights in Dec 2024

10/10 Excellent

capri

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Adam, albany

Business traveller
Liked: Amenities
Disliked: Staff & service
Well my room had cracked ceilings in the bathroom and the front desk wouldn’t provide me with a charger because I forgot mine. Was told one is in the room. There was, 7 inches long across the room from the bed. No big deal really but I thought for $700 I could borrow one for the evening, not the case. All good, I get it. What I did not care for was the rude bartender swearing at the bar lol. I was a bartender back in the day and never swore at customers. Quote was,” Who the f*** wants to bartend on the weekend?” after I asked if he prefers mondays or weekends for financial reasons. He has a point sure, but I was simply making small talk. Elevators and rooms smelled great.
Stayed 1 night in Dec 2024

6/10 Okay

katrina

Liked: Room comfort
Disliked: Staff & service
No longer a five star property.
The hotel has become very run down, think fraying carpets, no evening turndown service, no room cleaning outside a mandated one hour period. I stayed here in Feb this year and the experience was fantastic. It’s sad to see a drastic decline in such a short period of time.
Stayed 3 nights in Dec 2024

10/10 Excellent

Luis J

Stayed 1 night in Nov 2024

10/10 Excellent

Kelly

Stayed 1 night in Nov 2024

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms. All in all, it was better than expected. Would return.
Stayed 6 nights in Sep 2024

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 1 night in Nov 2024

10/10 Excellent

Jorge, Ladson

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
efficient and friendly staff
Stayed 4 nights in Nov 2024

10/10 Excellent

Aliani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect !!
Stayed 3 nights in Nov 2024

10/10 Excellent

Dana

Stayed 2 nights in Nov 2024

10/10 Excellent

Becky

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room I was in.
Stayed 2 nights in Nov 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was stunning, and the service was excellent. The view was outstanding very good vibe when you’re inside the hotel a great experience.
Stayed 2 nights in Nov 2024

10/10 Excellent

emil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best service that i have ever experienced in any hotel
Stayed 3 nights in Nov 2024

10/10 Excellent

Morne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were super nice and the hotel very upscale. Thanks to all the amazing staff , friendly and hospitable.
Stayed 3 nights in Nov 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely beautiful. The staff are so kind and accommodating. Everything is clean and there are so many options for food at all hours and a spa. Parking is very convenient and attached to the hotel. If you go during Christmas time, they have one of the elevators decorated as a gingerbread house, it even has a lovely gingerbread smell. Room service is prompt, and the generous pour on the glass of wine was definite bonus.
Stayed 2 nights in Nov 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Lucreshia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for relaxation and hospitality
Stayed 1 night in Nov 2024

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
All is super good
Stayed 3 nights in Nov 2024

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I so wanted to give this place a 5 star as the hotel claims to be: a 5 star hotel. However, in comparison with other hotels I've been to (lower than 5 stars), I gotta say I came in short on expectations. To be more specific, I ordered a chocolate tower, customized robes and chunk cookies prior to arrival through the Attache service they have which I never got. I even mentioned it TWICE to the staff but they never brought it. Also, I couldn't sleep well due to the noise of the fridge, a mysterious phone call at 4:30 am and an alarm clock next door which went off TWO DAYS in a row at 12 am. Their response was always "I'm sorry" but never fixed those issues. In certain scenarios action is required and apologies are out the window if nothing gets fixed. Also, I got wrongly charge for breakfast but that got caught up and fixed. The water was included but extremely limited and they had two secret service officers guarding it like it was gold. The coffee was OK but also very little quantity. The lovely notepad on top of the table was missing, they only brought chocolates ONCE in my 4 night stay along with a note indicating weather for tomorrow. They should bring it every evening. I also received no bonus compensation or nothing for the noise, or nuisance I got. Overall the hotel was OK but nowhere near 5 star service. They fell short not sure why, but I left saddened. When checked out I haven't even been asked how was my stay or nothing. They just printed out a sheet and out

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Eygrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinario 🤗 mágico y super accesible a todos los lugares ❤️ regresaré sin duda alguna
Stayed 1 night in Nov 2024