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Lucknam Park Hotel & Spa

5.0 star property
Luxury hotel with 2 restaurants and full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Lucknam Park Hotel & Spa

Couples treatment room(s), sauna, steam room, body treatments
Courtyard
Front of property
Grand Suite (Master)
2 restaurants, breakfast served

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Pool
  • Breakfast available
  • Spa
  • Bar
    Bar
  • Gym
    Gym
  • Room service
    Room service

Explore the area

Map
Lucknam Park, Chippenham, England, SN14 8AZ
  • Castle Combe Circuit
    14 min drive
  • Great Pulteney Street
    15 min drive
  • University of Bath
    17 min drive
  • Bristol (BRS-Bristol Intl.)
    59 min drive

Room options

View all photos for Country cottage, 3 bedrooms

Country cottage, 3 bedrooms | Private kitchen

Country cottage, 3 bedrooms

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Connecting rooms available
  • Park view
  • Sleeps 6
  • 2 Single Beds and 2 Queen Beds

View all photos for Country

Country

Country

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Individually furnished
Individually decorated
Fireplace
Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 323 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Manor Room

Manor Room

Manor Room

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Cottage, 2 Bedrooms

Grand Cottage, 2 Bedrooms

Grand Cottage, 2 Bedrooms

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Connecting rooms available
  • Sleeps 4
  • 1 Double Bed and 2 Large Single Beds

View all photos for Manor Cottage, 1 Bedroom

Manor Cottage, 1 Bedroom

Manor Cottage, 1 Bedroom

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Connecting rooms available
  • Park view
  • Sleeps 2
  • 1 Double Bed

View all photos for Manor cottage, 3 bedrooms

Manor cottage, 3 bedrooms

Manor cottage, 3 bedrooms

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Connecting rooms available
  • Park view
  • Sleeps 6
  • 1 Double Bed and 2 Queen Beds

View all photos for Grand Cottage, 3 Bedrooms

Grand Cottage, 3 Bedrooms

Grand Cottage, 3 Bedrooms

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Connecting rooms available
  • 200 sq m
  • Sleeps 6
  • 2 Single Beds and 2 Queen Beds

View all photos for Grand Suite

Grand Suite

Grand Suite

Highlights

Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Connecting rooms available
TV
Hypo-allergenic bedding
  • 34 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite (Master)

Grand Suite (Master)

Grand Suite (Master)

Highlights

Individually furnished
Individually decorated
Fireplace
Heating
Connecting rooms available
Dining table
TV
Hypo-allergenic bedding
  • 54 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room

Classic Room

Classic Room

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior
The Royal Crescent Hotel & Spa
Pool
Hot tub
Spa
Pet-friendly
4.7 out of 5, Exceptional, (626)
The price is AU$1,694
for 1 night
includes taxes & fees
16 Nov - 17 Nov
The Royal Crescent Hotel & Spa

About the area

Colerne

A luxury stay in Chippenham awaits you at Lucknam Park Hotel & Spa. You'll be 11.3 km (7 mi) from Jane Austen Centre and 11.6 km (7.2 mi) from Bath Abbey. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A relaxing visit to Lucknam Park Spa can include hot stone massages, prenatal massages and aromatherapy along with access to the sauna and steam room. The fine-dining restaurant, Restaurant Hywel Jones, is open for dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the indoor swimming pool, gym, sauna and pool loungers. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and free use of bicycles. Each morning cooked-to-order breakfast is served between 7:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and an off-lead area. There's also the convenience of free self parking. .Sights within a 20-minute drive of this 5-property class Chippenham hotel include Roman Baths and Lacock Abbey Country House.

What's nearby

  • Jane Austen Centre - 15 min drive
  • Bath Abbey - 15 min drive
  • Bath Christmas Market - 15 min drive
  • Roman Baths - 15 min drive
  • Thermae Bath Spa - 16 min drive

Getting around

  • Chippenham Station - 17 min drive
  • Bristol International Airport (BRS) - 59 min drive

Restaurants

  • ‪Robbie's Plaice - ‬8 min drive
  • ‪The Crown - ‬9 min drive
  • ‪The Six Bells Inn - ‬13 min walk
  • ‪The Lord Nelson Inn - ‬6 min drive
  • ‪Restaurant Hywel Jones - ‬16 min walk

About this property

Lucknam Park Hotel & Spa

Luxury hotel with 2 restaurants and full-service spa
Lucknam Park Hotel & Spa offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 4 meeting rooms are available. A fitness centre, a sauna, and spa services are also featured at the luxury Lucknam Park Hotel & Spa. Free self parking is available.

This 5-star Chippenham hotel is smoke free.

  • 1 building
  • 43 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Built in 1720
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar or lounge
Lucknam Park Hotel & Spa offers 43 accommodations with iPod docking stations and DVD players. Each accommodation is individually furnished and decorated. Satellite televisions are provided. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries.

This Chippenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Lucknam Park Spa has 8 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Relais & Chateaux.

Languages

Dutch, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:30 AM for a fee: GBP 48 for adults and GBP 44 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Restaurant Hywel Jones
  • Walled Garden Restaurant

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's toys
  • DVD player
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Front entrance ramp
  • No lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1720
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • IPod dock
  • TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 35 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls and an off-lead area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 44.0 per day.
  • Cots (infant beds) are available for GBP 25.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 48 for adults and from GBP 44 for children
  • Pet fee: GBP 35 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 25.0 per day
  • Rollaway bed fee: GBP 44.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Pool access available from 7:30 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Lucknam Park Chippenham
Lucknam Park Hotel Chippenham
Lucknam Park
Lucknam Park Hotel Spa
Lucknam Park Hotel & Spa Hotel
Lucknam Park Hotel & Spa Chippenham
Lucknam Park Hotel & Spa Hotel Chippenham

Frequently asked questions

What is the cancellation policy at Lucknam Park Hotel & Spa?

Lucknam Park Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Lucknam Park Hotel & Spa?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at Lucknam Park Hotel & Spa on 5 Nov 2024 start from AU$697.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Lucknam Park Hotel & Spa?

Yep, Lucknam Park Hotel & Spa has a free self car park.

Is there a spa on site at Lucknam Park Hotel & Spa?

Yep, Lucknam Park Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as prenatal massages.

Does Lucknam Park Hotel & Spa have a pool?

Lucknam Park Hotel & Spa has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 7:30 AM to 9:00 PM.

What luxury perks are available at Lucknam Park Hotel & Spa?

Lucknam Park Hotel & Spa features a full-service spa, an outdoor pool and an indoor pool.

Is Lucknam Park Hotel & Spa family-friendly?

You bet! With amenities such as children's meals and a playground, as well as highchairs in the guestrooms, it's no surprise that Lucknam Park Hotel & Spa is a hit with families.

Does Lucknam Park Hotel & Spa serve breakfast?

Sure does, cooked-to-order breakfast is served daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Lucknam Park Hotel & Spa?

No, Lucknam Park Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Lucknam Park Hotel & Spa?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Lucknam Park Hotel & Spa?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Lucknam Park Hotel & Spa?

Dogs are welcome at Lucknam Park Hotel & Spa, with dog exercise areas and food and water bowls on offer. Just so you know, there's a limit of one pet.

Lucknam Park Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 124 out of 156 reviews" "
Rating 8 - Good. 22 out of 156 reviews" "
Rating 6 - Okay. 7 out of 156 reviews" "
Rating 4 - Poor. 3 out of 156 reviews" "
Rating 2 - Terrible. 0 out of 156 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding
Stayed 2 nights in Jul 2024

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
njoyed this stunning hotel
Stayed 1 night in Jul 2024

8/10 Good

Tao

Stayed 1 night in Jul 2024

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go-now!
Amazing facilities and amazing staff, really magical. Highly recommend.
Stayed 3 nights in May 2024

10/10 Excellent

Mikhail v

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I recently stayed at this hotel for one night and was thoroughly impressed. The rooms were impeccably clean, and the staff were incredibly friendly and hospitable, especially Daniel. The food was delicious, and the grounds were beautifully maintained. The swimming pool and spa was a bonus. I wish we had booked for more nights. We will definitely be coming back for sure!
Stayed 1 night in May 2024

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel, I would give it 10 out of 5 stars ! Food is superb. Fluffy towels, very comfortable beds with super linens. Staff so so helpful. Breakfast was fabulous and the spa is outstanding. Location is just beautiful, with gorgeous views and walks. Thank you for such a wonderful stay.
Stayed 1 night in May 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely exquisite. This is truly a five star experience
Stayed 2 nights in Apr 2024

10/10 Excellent

hemma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning hotel in a beautiful setting. The staff are very helpful and friendly and so very welcoming. You truly felt like a VIP. Spa was wonderful. Breakfast was served by fabulous waiting staff and the food was spot on. Delicious and just the right amount. Easy on site parking and we especially appreciated the ev charging facility. There were 3 available. The garden is stunning. The only thing I would mention is that we booked a set price via Expedia for B&B, and dinner but when we checked out, we noticed a service charge had been added to our “ room rate” . We were more than happy to pay for service at the restaurant for dinner, but we were a bit surprised by that additional charge. It was not made clear on Expedia when we booked. However, we did manage to get the room service charge reduced, as the reception staff advised us that it was an “ optional charge” that was added to the bill. Good job we noticed it!
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Kamola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, service, food, spa, people and grounds. Highly recommend it!
Stayed 1 night in Mar 2024

6/10 Okay

Claire

Travelled with partner
Liked: Cleanliness, amenities
The property is beautiful, the staff were largely great but at times service felt a bit chaotic. A hotel of this calibre I would have liked staff to have been more attentive. We had afternoon tea and dined in the restaurant for dinner the food is very good. I was quite disappointed with the size of our room located in the converted stable block. The room did not have aircon and our bathroom only had one light switch which was for the main lights…which wasn’t ideal during the night! No bottles of water were left in our room on either day of our stay and we had to pay extra for bottled water. Spa facilities are fantastic but again I think the staff could have been more present and attentive. Also the hydro pool is on a timer so we were unable to boost them as and when we wanted.
Stayed 2 nights in Mar 2024

8/10 Good

Sian

Stayed 1 night in Mar 2024

6/10 Okay

Anisha

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The swimming pool and spa area was nice and the staff are lovely. The hotel itself is more a 3 to 4 star property. The service and amenities and standards are not there of a 5 star. It is a nice hotel but cannot compare to other 5 stars such as Cowarth Park, Four Seasons or Grantley Hall.
Stayed 3 nights in Feb 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure to stay at Lucknam Park. Beautiful hotel, great spa but the staff make it special
Stayed 2 nights in Feb 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best
We have been lucky enough to stay at some amazing Hotels all over the world, I would confidently rate Lucknam Park up near the top. Unfortunately travel commitments meant we could only stay one night, but it was well worth the effort to enjoy the comfort the Lucknam provides. The room was spacious and relaxing, the gym & spa facilities are next level and the dining options are fantastic. If you can, definitely stay here you won't be disappointed. Highly recommend
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service above all else, albeit the property, room and facilities were outstanding the staff were definitely the highlight.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect.
Always wanted to stay here and was not disappointed! The property and grounds are wonderful, so clean and tidy and very well maintained. Lots available to do on site, but you can of course just relax. The spa is the best I've tried from many hotels, so clean accessible, and relaxing. The pool, steam room and sauna all just the right temperature. The hydropool linking to the beautiful outside area and garden is a lovely touch. The staff are really great, so helpful and willing to go the extra mile to make your stay perfect. They also were willing to just chat and get to know you. Food was delicious and room was very comfortable. Will definately return.
Stayed 1 night in Oct 2023

10/10 Excellent

Laurence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bliss
Staff were fantastic, food was amazing, and the spa was just what I needed. Recommend you give it a try!
Stayed 1 night in Oct 2023

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Afternoon Tea disappointment
Although we enjoyed our stay as a whole, we were very disappointed to find that on returning to the hotel one afternoon at around 4pm and looking forward to some tea, to be told that Afternoon Tea is only served between 1:30 and 3:00pm!! We asked if it would be possible to just have some tea and a slice of cake, but were told that no cake is served after 3pm! This seems very strange to us, as surely the prime time for tea is around 4pm? To add insult to injury, the capuccino which we did have instead of tea and cake was charged at £7.50. Even though it was served with a couple of shortbread biscuits, I find this to be an extortionate charge for a cup of coffee!
Stayed 2 nights in Sep 2023

10/10 Excellent

BARRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We had not stayed here for a good few years and were delighted that it has maintained its high standards and continues to employ lovely staff
Stayed 3 nights in Sep 2023

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and property. Excellent room service.
Stayed 4 nights in Aug 2023

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful luxurious hotel but failed on customer service Breakfast service was very slow on the second day and had to fetch black pepper and jams from another table No smoked haddock available on the 2nd day of which a 5* hotel should never run out of produce. Ebony the breakfast waitress stood out as first class and had great customer service skills No one asked us whether we had enjoyed our stay on vacating. The hospitality tray in our room was very poor with no early grey tea or hot chocolate. Having been to many 5* hotels in the UK I found this hotel to be very expensive for the service you received. Would not stay again however wonderful our room was a Master Suite it did not justify the price we paid.
Stayed 2 nights in Aug 2023

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
One of the best spa hotels we have stayed in, from food to facilities, everything is perfect. especially the staff, everyone is helpful and engaging, a gem in Wiltshire
Stayed 1 night in Aug 2023

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Armando, Alameda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a British paradise. I can't tell you how much I enjoyed my six nights at this wonderful location. You really get a sense that the staff care for you like you're at their house. The location is stunning. And I don't use that word easily, but the location is rivaled by the wonderful service, excellent cuisine, and 100 little amenities. Affection and thanks to Stephen , Nicole and Felicity in the Brasserie. Tyler , one of the best waiters I have met, Sam the highly skilled masseuse, Brigitta was so kind to me, Georgina sunny attitude and my cool housekeeper Ana Marie . Guests: Please don't take kids who want to stare at cell phones, they are in a country heaven. I will see there!
Stayed 6 nights in Jul 2023