6/10 Okay
Verified traveller
20 Oct 2024
Liked: Cleanliness
Not enough room to tell you about the restaurant
Arrived at the hotel. Signage could have been clearer once turned off from the main road.
Check in was great. Although we think we might’ve got our two rooms mixed up.
I thought I’d requested a king size bed for mine, but we got a double and a sofa bed. But this could have been my error, rather than the hotel’s. They seemed embarrassed about a £50 pre-authorisation to cover any room damage - which made me wonder if they regularly had rough crowds in.
Room 103: smelled of smoke on arrival, despite being clearly marked as non-smoking. So we left the window open whilst we went for a spa to air it out. Broken window handle that they must know about because there’s a hook screwed in to the frame to close it with. Bathroom tiny, but had everything that was needed. The room was clean enough, and had enough plug sockets for phone chargers.
Spa: Disappointing: pool closed; steam room closed; didn’t find a drinking water tap to fill water bottles; nowhere to hang robes whilst in sauna; nowhere to put your toiletries whilst showering in changing room; missing handrails on steps going to sauna; inadequate signage both within the spa and to the spa from the hotel; nowhere to sit to cool off after being in sauna; lots of cubicles in changing room but no seat/bench in the cubicles, so nowhere to put bag/clothes etc. But it was a lovely changing room, and is likely to be awesome when it’s finished. (I’m presuming that it is unfinished?)
Verified traveller
Stayed 1 night in Oct 2024