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Mars Garden Wood Gotemba

4.5 star property
Boardwalk/promenade resort with 3 restaurants and full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Mars Garden Wood Gotemba

Exterior
Garden
2 Queen Beds Fuji View With Private Hot Spring
Property amenity
Sauna, hot springs/mineral springs, body treatments, hydrotherapy

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Breakfast available
  • Bar
    Bar
  • Spa
    Spa
  • Parking included
    Parking included
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry

Explore the area

Map
1089 Higashitanaka, Gotemba, Shizuoka-ken, 412-0026
  • Chichibunomiya Memorial Park
    13 min walk
  • Fuji Bussharito Heiwa Park
    18 min walk
  • Lake Higashiyama
    19 min walk
  • Atsugi Air Base (NJA)
    69 min drive

Room options

View all photos for Two Queen Bed Fuji View middle floor, Non Smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Fuji View middle floor, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Blackout curtains
Down duvet
Memory foam bed
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for One floor reserved(6 next rooms), Non Smoking

One floor reserved(6 next rooms), Non Smoking

One floor reserved(6 next rooms), Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Blackout curtains
  • Sleeps 12
  • 12 Queen Beds

View all photos for Two Queen Bed Susono View middle floor, Non Smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Susono View middle floor, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Blackout curtains
Down duvet
Memory foam bed
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Fuji View [22 Hours Stay] IN2PM-OUT12AM [10%OFF Souvenir Discount TKT]

Premium bedding, down duvets, memory-foam beds, in-room safe

Deluxe Room, 2 Queen Beds, Fuji View [22 Hours Stay] IN2PM-OUT12AM [10%OFF Souvenir Discount TKT]

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Blackout curtains
Down duvet
Memory foam bed
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Susono View [22 Hours Stay] IN2PM-OUT12AM [10%OFF Souvenir Discount TKT]

Premium bedding, down duvets, memory-foam beds, in-room safe

Deluxe Room, 2 Queen Beds, Susono View [22 Hours Stay] IN2PM-OUT12AM [10%OFF Souvenir Discount TKT]

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Blackout curtains
Down duvet
Memory foam bed
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fuji Susono View Single Person Queen bed

Premium bedding, down duvets, memory-foam beds, in-room safe

Fuji Susono View Single Person Queen bed

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Blackout curtains
Down duvet
Memory foam bed
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Queen Bed Fuji View lower floor, Non Smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Fuji View lower floor, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Blackout curtains
Down duvet
Memory foam bed
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for 2 Queen Beds Fuji View With Private Hot Spring

2 Queen Beds Fuji View With Private Hot Spring | Bathroom

2 Queen Beds Fuji View With Private Hot Spring

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Blackout curtains
  • 58 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Bed Susono View lower floor, Non Smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Susono View lower floor, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Blackout curtains
Down duvet
Memory foam bed
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Bed Fuji View higher floor, Non Smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Fuji View higher floor, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Blackout curtains
Down duvet
Memory foam bed
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Hakone View [22 Hours Stay] IN2PM-OUT12AM [10%OFF Souvenir Discount TKT]

Premium bedding, down duvets, memory-foam beds, in-room safe

Deluxe Room, 2 Queen Beds, Hakone View [22 Hours Stay] IN2PM-OUT12AM [10%OFF Souvenir Discount TKT]

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Blackout curtains
Down duvet
Memory foam bed
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for 2 Queen Beds Fuji View With Private Outdoor Hot Spring

2 Queen Beds Fuji View With Private Outdoor Hot Spring | Bathroom

2 Queen Beds Fuji View With Private Outdoor Hot Spring

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Blackout curtains
Down duvet
Memory foam bed
  • 58 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Bed Hakone View higher floor, Non Smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Hakone View higher floor, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Blackout curtains
Down duvet
Memory foam bed
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Bed Susono View higher floor, Non Smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Susono View higher floor, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Blackout curtains
Down duvet
Memory foam bed
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Bed Hakone View lower floor, Non Smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Hakone View lower floor, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Blackout curtains
Down duvet
Memory foam bed
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Bed Hakone View middle floor, Non Smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Hakone View middle floor, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Fridge
HDTV
Blackout curtains
Down duvet
Memory foam bed
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Bed Hakone View Middle Floor

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Hakone View Middle Floor

  • Sleeps 2
  • 2 Queen Beds

View all photos for Two Queen Bed Susono View Middle Floor

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Susono View Middle Floor

  • Sleeps 2
  • 2 Queen Beds

View all photos for Two Queen Bed Susono View Higher Floor

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Susono View Higher Floor

  • Sleeps 2
  • 2 Queen Beds

View all photos for Annex Twin Room With Open-Air Bath And Mountain View

Premium bedding, down duvets, memory-foam beds, in-room safe

Annex Twin Room With Open-Air Bath And Mountain View

  • Sleeps 2
  • 2 Queen Beds

View all photos for Mount Fuji Foot Side Non-smoking Main Building Single

Premium bedding, down duvets, memory-foam beds, in-room safe

Mount Fuji Foot Side Non-smoking Main Building Single

  • Sleeps 2
  • 1 Queen Bed

View all photos for Mount Fuji side Main building special room triple Non-smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

Mount Fuji side Main building special room triple Non-smoking

  • Sleeps 4
  • 2 Queen Beds and 1 King Bed

View all photos for Two Queen Bed Fuji View Higher Floor

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Fuji View Higher Floor

  • Sleeps 2
  • 2 Queen Beds

View all photos for Two Queen Bed Susono View Lower Floor

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Susono View Lower Floor

  • Sleeps 2
  • 2 Queen Beds

View all photos for Two Queen Bed Fuji View Middle Floor

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Fuji View Middle Floor

  • Sleeps 2
  • 2 Queen Beds

View all photos for Two Queen Bed Hakone View Lower Floor

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Hakone View Lower Floor

  • Sleeps 2
  • 2 Queen Beds

Triple Room With Mt Fuji Susono-View

  • Sleeps 3
  • 2 Single Beds and 1 Queen Bed

View all photos for Hakone side Main building special room triple Non-smoking

Premium bedding, down duvets, memory-foam beds, in-room safe

Hakone side Main building special room triple Non-smoking

  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Two Queen Bed Fuji View Lower Floor

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Fuji View Lower Floor

  • Sleeps 2
  • 2 Queen Beds

View all photos for Two Queen Bed Hakone View Higher Floor

Premium bedding, down duvets, memory-foam beds, in-room safe

Two Queen Bed Hakone View Higher Floor

  • Sleeps 2
  • 2 Queen Beds

View all photos for Annex Twin Room With Private Hot Spring Bath And Mountain View

Premium bedding, down duvets, memory-foam beds, in-room safe

Annex Twin Room With Private Hot Spring Bath And Mountain View

  • Sleeps 2
  • 2 Queen Beds

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Lobby
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Parking included
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The price is AU$413
for 1 night
includes taxes & fees
19 Nov - 20 Nov
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About the area

Gotemba

A luxury stay in Gotemba awaits you at Mars Garden Wood Gotemba. Within a 20-minute stroll, you'll find Lake Higashiyama and Chichibunomiya Memorial Park. Highlights at this resort include 3 restaurants, a full-service spa and free self-parking. .A day of pampering at Spa La Foret de Beaute can include massages, body scrubs and facials along with aromatherapy and hydrotherapy. The restaurant, イタリアン　フェニーチェ, serves Italian cuisine and is open for lunch and dinner. For a drink, you can stop by the resort's own lounge bar. Other amenities include free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Each morning local cuisine breakfast is served between 7:00 AM and 10:00 AM. .Attractions within a 10-minute drive of this 4.5-property class Gotemba resort include Gotemba Premium Outlets and Fuji-Hakone-Izu National Park.
View more Resorts in GotembaOpens in a new window

What's nearby

  • Chichibunomiya Memorial Park - 13 min walk
  • Fuji Bussharito Heiwa Park - 18 min walk
  • Lake Higashiyama - 19 min walk
  • Gotemba Premium Outlets - 3 min drive
  • Fuji Speedway - 16 min drive

Getting around

  • Gotemba Station - 18 min walk
  • Tokyo (NRT-Narita Intl.) - 112 min drive

Restaurants

  • ‪マクドナルド - ‬9 min walk
  • ‪はま寿司御殿場店 - ‬10 min walk
  • ‪ビッグボーイ御殿場店 - ‬13 min walk
  • ‪御殿場パークレーンズ - ‬1 min walk
  • ‪丸源ラーメン - ‬11 min walk

About this property

Mars Garden Wood Gotemba

Boardwalk/promenade resort with 3 restaurants and full-service spa
Mars Garden Wood Gotemba offers its guests a full-service spa, hot springs, and a sauna. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Spa services, a library, and a vending machine are also featured at the luxury Mars Garden Wood Gotemba. Self parking is free.

This 4.5-star Gotemba resort is smoke free.

  • 48 guestrooms or units
  • 12 levels
  • 3 dining venues
  • Conference rooms
  • Built in 2010
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Library
  • Garden
  • Computer for guest use
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Mars Garden Wood Gotemba offers 48 air-conditioned accommodations with a safe and complimentary bottles of water. Memory foam beds feature down duvets and premium bedding. Digital televisions are provided. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and free toiletries. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Spa La Foret de Beaute has 4 treatment rooms. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna. Children under 18 years old are not allowed in the spa without adult supervision.

Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas. There are hot springs on site.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,840 for adults and JPY 3,630 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • イタリアン　フェニーチェ
  • カフェ　ヴェール・フイユ
  • 銀明翠　京会席
  • 銀明翠　鉄板焼

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On the boardwalk/promenade

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • In-room massages
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Sauna
  • Separate men/women areas in public bath

Accessibility

  • No lift

More

  • 12 floors
  • Banquet hall
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch HDTV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8 PM
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Check-out time is 11 AM for breakfast included bookings.
Breakfast is not included in the breakfast rates for children age 5 and under, and can be requested onsite for the listed child breakfast fee.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately JPY 4840 for adults and from JPY 3630 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Mars Garden
Mars Garden Wood
Mars Garden Wood Gotemba
Mars Garden Wood Hotel
Mars Garden Wood Hotel Gotemba
Mars Wood
Mars Garden Wood Gotemba Resort
Mars Garden Wood Resort
Mars Wood Gotemba Gotemba
Mars Garden Wood Gotemba Resort
Mars Garden Wood Gotemba Gotemba
Mars Garden Wood Gotemba Resort Gotemba

Frequently asked questions

What is the cancellation policy at Mars Garden Wood Gotemba?

Mars Garden Wood Gotemba offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mars Garden Wood Gotemba?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Mars Garden Wood Gotemba on 21 Nov 2024 start from AU$322.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mars Garden Wood Gotemba?

Yep, Mars Garden Wood Gotemba has a free self car park.

Are there any beaches close to Mars Garden Wood Gotemba?

The closest beach to Mars Garden Wood Gotemba is Miyukinohama Beach (20.4 km).

Is there a spa on site at Mars Garden Wood Gotemba?

Yep, Spa La Foret de Beaute is available for guests. It has a sauna and hot springs. You'll enjoy heaps of services like body scrubs, facials and body treatments.

What makes Mars Garden Wood Gotemba a romantic place to stay?

A lounge bar, plus memory foam beds in the guestrooms, help set the scene for a romantic weekend at Mars Garden Wood Gotemba.

Does Mars Garden Wood Gotemba serve breakfast?

Yep, local cuisine brekkie is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Mars Garden Wood Gotemba?

No, Mars Garden Wood Gotemba does not offer an airport shuttle service.

Is there a bar or restaurant at Mars Garden Wood Gotemba?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mars Garden Wood Gotemba?

Check-in begins at 3 PM. Check-out time is 10:00 AM.

Are pets allowed at Mars Garden Wood Gotemba?

No, pets are not allowed.

Mars Garden Wood Gotemba Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 409 out of 559 reviews" "
Rating 8 - Good. 125 out of 559 reviews" "
Rating 6 - Okay. 12 out of 559 reviews" "
Rating 4 - Poor. 6 out of 559 reviews" "
Rating 2 - Terrible. 7 out of 559 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alba

Stayed 2 nights in Jul 2024

8/10 Good

Bowen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities and room amenities are quite good, with a router in the room to ensure a stable internet connection. The service is as courteous as always. The restaurant in the hotel is priced at 10,000 yen. Unfortunately, there isn't a bar where you can have a drink. If you want to enjoy some drinks and yakitori, you need to walk about ten minutes to Gotemba Station, or you can ask the hotel front desk to call a taxi for you. There is a bus stop just five minutes away downstairs, where you can catch a long-distance bus to Tokyo, a free bus to Onsen, and various city buses. The Imperial Palace Park and the temple are not far from here.
Stayed 2 nights in Jul 2024

10/10 Excellent

Mitsuko

Liked: Property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

WING SHUET SUE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with not many guests so we enjoyed the public hotspring like it was private most of the time. We missed the light fountain as it was raining heavily. Would recommend this to anyone planning to stay in Gotemba.
Stayed 3 nights in Jun 2024

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly staff, unbelievable food. 5 stars all around
Stayed 1 night in Jun 2024

10/10 Excellent

Takahiro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing garden and views of Mt Fuji
Stayed 1 night in May 2024

10/10 Excellent

FENGYI

Stayed 1 night in Apr 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Dated hotel in a quiet town near Mt Fuji
Spacious room because its a real dated hotel. Check in in the evening and the staff on shift were wonderful and friendly. But checking out in the morning 2 nights later, oh the staff were not friendly at all.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Angela

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Gotemba
Terrible service from breakfast service staff with little to no English. Only one night stay, amazing room with private hot bath, but the service from staff spoiled the experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Chun Ho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, private hot spring in room with fair price
Stayed 1 night in Mar 2024

8/10 Good

Hing Yu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 2 nights on the Fuji view room with private hot spring, the room is spacious for 2 even for 4, the king size beds are excellent, pillows and blanket are top class, you can see the fuji mountain lying on bed if the weather allows, but unfortunately, 1 small building has blocked some part of it (very small portion), but u can go to the top floor shared area to take pictures with better angle ~ The private hot spring is nice with view of fuji mountain, but it takes time to accumulate hot water, its refreshing ~ the only compliant is that if you are not taking a taxi to the hotel, you will need to spend sometime finding the road or the entrance of the hotel ~ you may find convienient store around and a bus stop nearby which u can take free bus to outlet or a ride to other major area ~ 9/10 recommended ~
Stayed 2 nights in Jan 2024

10/10 Excellent

WENWEI

Stayed 1 night in Jan 2024

10/10 Excellent

Kheng Guan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gotemba, what a wonderful place to relax.
Fabulous! Pleasant staff. Nice onsen in house. Great view of Mount Fuji from our room. The breakfast at the hotel was superb. Close to many convenient stores and Gotemba Premium Outlets. Easy access from this hotel.
Stayed 2 nights in Jan 2024

10/10 Excellent

GUS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel. The hotel in Gotenba, Japan is very nice, but also conveniently located on the main highway. It offers a beautiful view of Mt Fuji and Hakone, making it a perfect choice for nature lovers. Additionally, it is very close to the premium outlet, providing easy access for shopping enthusiasts.
Stayed 2 nights in Dec 2023

10/10 Excellent

Noam

Stayed 1 night in Dec 2023

4/10 Poor

Cheong Yoke

Stayed 2 nights in Dec 2023

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Mars Garden Wood Gotemba- the onsen was beautiful and peaceful. The koi pond and water show were so fun to watch. The room was spacious and the hotel full of amenities we appreciated.
Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Brandon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Family of 4 found the rooms to be spacious, clean and could use an update. The location is 6 min walking distance to grocery store but the area has limited restaurants. The breakfast at the restaurant was a nice treat, the food was good. Staff and service are professional, helpful and speak English. We were looking forward to using the foot bath but unfortunately it was under maintenance. We frequented the public baths and enjoyed the spa amenities.
Stayed 3 nights in Nov 2023

8/10 Good

Elyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious, neat and comfortable Breakfast was delicious and comforting to my liking. Enjoy the onsen and mount fuji view. But wish staff can be better verse in English, very difficult to communicate even in simplest English
Stayed 2 nights in Oct 2023

10/10 Excellent

alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Marion

Stayed 1 night in Oct 2023

10/10 Excellent

nasim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly staff, spacious room and relaxing onsen experience l. Gorgeous view of mount Fuji from top floor.
Stayed 2 nights in Sep 2023

10/10 Excellent

garry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice quality hotel, being very well maintained, fitted to a high standard. Nightly water features amazing.
Stayed 2 nights in Sep 2023