8/10 Good
Arista
8 Apr 2021
Liked: Cleanliness, room comfort
The place was neat and clean but it was super small, the luggages couldn't fit in there. We kept bumping at them as we were walking around the place.
The bed it was extremely soft, they had a small kitchen inside which was amazing so we could make our breakfast. We had all the supplies we needed to cook. Customer service was good, they would help real quick if you had any questions or needs.The view was beautiful but we didnt get to enjoy it since it was raining like crazy throughout the whole weekend we stayed. The resort is 45 min away from the city, so not so close. My only criticism for this place is that I understand they dont do refunds but you should have the right to reschedule if you cant make it at the day you booked. This places is pretty expensive and they should give you that opportunity. I had to go last weekend because I couldn't reschedule and I didn't have a good time because it was raining all the time, we didnt get to enjoy the pool, the bbq outside, the beautiful view, or stay in the padio...nothing at all. We were pretty much forced to go there because otherwise we would lose the money. Very disappointed and it was my anniversary weekend. I am not coming back just because of his policy, I think it is unfair in my personal opinion.
Arista
Stayed 2 nights in Apr 2021