2/10 Terrible
Erin
Travelled with family
20 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a Filthy, Rundown and Unwelcoming Hotel
This place was an absolute mess. The main staff associate was incredibly rude, demanded $75 cash before she gave us our key. We were NEVER notified of this required charge. Beyond this our room was filthy and our comforter had blood/excrement stains all over it. Pool was freezing and extremely cloudy. Whirlpool was broke. No hot coffee in the lobby. No housekeeping came to our room to change sheets/replenish towels or empty trash during our (2) day stay. Only (1) working ice machine for four floors. Had to have maintenance come in because there were only (3) channels. They never even took the garbage left outside our door. The elevator smelled of both cigarettes, weed and had vomit on it's carpeted floor. We had to bring our dirty towels to the front desk before they would give us new ones. Even the bandwith for the Wifi was insufficient. We had door keys for our room but they did not work for the pool or exercise room. If we wanted to get in, she would give us her personal key and tell us bring it back to me now. They did not even have water to purchase, only overpriced pop and energy drinks. I should have taken photos to provide you with actual evidence of the circumstances. We will never come back and are contacting you today to request a full refund for this nightmare of a hotel stay. Horribly disappointing.
Thank you,
Ms. Erin McEntee
Erin
Stayed 2 nights in Aug 2024