onefinestay - accommodation in City of Westminster

Excellent

There was nothing I did not like about this property. The room was great! Several dining options. Easy walking to Victoria Station which allowed bus, underground and train to everywhere. I would like to recognize the check in receptionist, Maria Victoria as being especially kind. She had a complimentary box of chocolates sent to our room after hearing about our travel mishaps when we checked in.

I am staying at The Cumberland Hotel for four days, and I’m so happy with my choice. On 14th February, I arrived with my mother, who traveled from China for my graduation. We were deeply touched by Janhvi’s warm service. Despite the busy Valentine’s Day and the hotel’s 800-room capacity, she arranged a perfect room and even decorated it with a special message welcoming my mother and congratulating me. It was a heartwarming surprise! The service has been excellent—housekeeping is prompt, the restaurant food is delicious, and all staff are professional. Huge thanks to Janhvi for making our visit so memorable. Highly recommended!